PRODUCT_LINE: BCM ============================================  Software Update Name: BCM370.139-HGMR Applicable H/W Platforms: BCM 200/400/1000 Applicable S/W Platforms: BCM 3.7 Category: GEN Installation Recommendations: It is recommended that this patch be applied to all new installations and on any installed systems that show any of the described symptoms. Component & Version: Hunt Group Metrics Reporter v. CTE 6.7 2.40.A Dependencies: Required patches - None Product Dependencies - None Size: 1 Mb System Impact: time to apply patch ~ 20 min Does patch application force reboot: yes Other - None Limitations: None Patch Removable: No Description: -------------- The following issues are addressed. 1.Q01314471- Hunt Group Metrics new file not being created at proper time New Hunt Group Metrics file not being created after a CDR Pull. The same file is appended to when the next interval occurs, as defined by the registry setting, instead of starting a new file. Solution ======== Depending on the settings in the registry a new file will either be created hourly or daily. If a CDR Transfer is successfully accomplished, the next gathering of HG stats should create a new file. CR No - Q01314471 This patch includes the content of the following superceded patches: None Note: Some patches require the automated reboot of the BCM. If the patch require rebooting the BCM the patch should be applied during non-business hours or during scheduled system downtime. BEFORE BEGINNING Please close any open Unified Manager or Putty sessions. If you have a personal firewall, such as CyberArmor, ensure you either turn it off, or enter the IP address and netmask of the Business Communications Manager in the file for allowed IP addresses. In CyberArmor, this is the Friends file. The update will not be performed until certain information has been verified about the existing status of the BCM. This will include confirming the BCM software release, the available disk space, the MSC card and MS-PECs, and information from telephony services. This information may be confirmed in advance without modifying the existing state of the BCM.