PRODUCT_LINE: BCM450 ============================================ TITLE ===== BCM450.R100.SU.Desktop-002.200901 ======================== Release: R1 Issue: N/A Category: GEN Superceded By: NONE Release Date: 20090121 Patch Conflict(s): N/A Special Instructions: NO Patch Version: N/A ======================== Software Update Name: BCM450.R100.SU.Desktop-002.200901 Applicable H/W Platforms: BCM450 Applicable S/W Platforms: 8.0.1.00, 8.0.1.05 Category: GEN Installation Recommendations: This update should be applied to all new installs of BCM450 Release 1.0. Existing installations should have this update applied if they are experiencing any of the issues that are corrected. There is no need to schedule specific maintenance to apply this upgrade if there are no reported issues. In those cases, systems should be updated at the next regular service opportunity. The latest System Smart Update should be applied with this update. Components & Versions: personal-call-manager 2.0.7 reportingforcontactcenter 2.6.406.0.61.5 Constituent Updates: ==================== New updates for this SU: ------------------------ BCM450.R100.RCC-12 Updates from previous SU: ------------------------- BCM450.R100.SU.Desktop-001.200810 Dependencies: Required Updates: None Product Dependencies: None Size: 368 MB Size of changed content since last Smart Update: 350 MB System Impact: Time to apply approximately 10 minutes Does update application force reboot: No Over last Cumulative Smart Update: No Over default content: No Other Impacts: None Limitations:None Update Removable: No RCC Client PC Installation Instructions: ---------------------------------------- It takes about 30 minutes to install RCC application on a client PC. Product Dependencies: Java 1.6.0 (included in RCC installation) Microsoft SQL Server 2005 (included in RCC installation) IIS 5, 6 or 7 (Not Included) IMPORTANT Please ensure you create a backup of your Reporting for Contact Center Database prior to upgrading to this build. For information on backing up the database please refer to the Troubleshooting guide - the specific required chapter is titled "Backup and Restore the RCC Database". For existing installations on client PCs: In Add/Remove Programs uninstall Reporting for Contact Center. DO NOT uninstall Java or SQL Server 2005 or any of its components. Run the Reporting for Contact Center install. For new installations on client PCs: DO NOT uninstall Java or MySQL. Run the Reporting for Contact Center install. IMPORTANT VISTA NOTE: When installing the Reporting for Contact Center package on Microsoft Windows Vista, please download the installation file to your machine before installation. When installing, you must use an account which belongs to the administrative user group. Log in as this user, right click the executable and select "Run as Administrator". This will ensure that the RCC application installs with all the appropriate permissions. Also note that RCC has dependencies on Microsoft IIS which has changed in Vista. Please reference the Reporting for Contact Center SUOG and ensure all the required optional components are installed and configured. Element Manager moved from Desktop SU to System SU: ----------------------------------------------- To remove circular dependencies, the Element Manager client has been moved from the Desktop SU to the System SU. - BCM Element Manager installation with upgrade option selected If a customer's PC already has BCM Element Manager or BCM50 Element Manager installed, and chooses to install Business Element Manager with upgrade function, the Windows registry entry for the older BCM Element Manager and BCM50 Element Manager will remain. This update fixes this issue, and ensures the older Element Manager registry entries are removed properly if the upgrade function is chosen during Business Element Manager installation. Q01810771-01 Software Update BCM450.R100.RCC-12 Description: ----------------------------------------------- - RCC database migration fails when upgraded from RCC 2.6.404 The database migration logic within RCC was modified to accommodate upgrade from previous versions (RCC 2.6.404 and earlier builds). Q01954091 BCM450.R100.RCC-4 ----------------- - RCC installation fails if PC has .NET framework which is not registered with IIS RCC installation process was modified to register .NET framework with IIS before installing RCC components on the user's machine. Q01906161-01 - RCC should work with multiple instances of MS SQL Server on same machine The installation process was modified to install a separate instance (RCCSQLEXPR) of SQL Server which gets used solely by RCC. RCC components were updated to point to this new instance of SQL Server. Q01730969-01 - Real time screen s do not refresh data after 5-7 minutes A time-out counter was introduced to avoid dead locks if real-time screens were unable to communicate with the RCC real-time server. Q01720627-02 - Cannot scroll real time report screens Number of rows which can be displayed at one time in real-time screens without requiring to scroll was increased from ten to fourteen. Q01725596-03 - RCC Website does not force the report generation to be after purged duration A check in RCC website is placed which makes sure a user can't select to view a report for the purged duration. Q01873211-01 - RCC logs do not maintain version Database Installer Utility was modified to log the version number in its logs. Q01925251-02 - MS Office 2003 Web component and SQL Server dependency check RCC installation was modified to check for the Microsoft Office 2003 Web Component version regardless of whether SQL Server is present or not and prompt the user to apply Microsoft updates incase of an out-of-date version to be able to co-reside with other instances of SQL Server on the same machine. Q01931453-01 Software Update BCM450.R100.SU.Desktop-001.200810 Description: ----------------------------------------------- - RCC Fails when Contact Center answers Target Line number higher than 500 RCC will fail to download data from the BCM if it is installed to report on a Contact Center installation programmed to answer a Target Line number that is higher than 500. The RCC Admin page will display "Invalid Data detected by the RCC Reporting Service". See 'RCC Client PC Installation' section for Instructions. Q01919759 - BCM Element Manager installation with upgrade option selected If a customer's PC already has BCM Element Manager or BCM50 Element Manager installed, and chooses to install Business Element Manager with upgrade function, the Windows registry entry for the older BCM Element Manager and BCM50 Element Manager will remain. This update fixes this issue, and ensures the older Element Manager registry entries are removed properly if the upgrade function is chosen during Business Element Manager installation. Q01810771-01 - PCM to include support for canonical form of the number in Austrian profile. With calls originating from Austria, PCM adds a local area code to the incoming number. When PCM compares this incoming number with its entry in the phone book, the number will not match and the name in the phonebook is not displayed. This update corrects that problem. Q01868069-01, Q01661243-03 This update includes the content of the following superseded Smart Updates: BCM450.R100.SU.Desktop-001.200810