The CallPilot Manager reports for the Advanced Paging Productivity Pack are:
Customer Assistance Box report
One Button Page report
One Button Text report
The Customer Assistance Box report contains a row for each request for the last seven days, where each row contains the following fields:
DN—DN of the CAB or the name of the symbol kiosk that generated the request.
Feature (F9xy)—where x is the number of the CCR tree that contains the Park and Page node, and y is the number of the Park and Page node within the CCR tree.
Start time—local time of day (HHMMSS) when a customer pressed the Help button.
Stop time—local time of day (HHMMSS) when a salesperson pressed the Cancel button, or the time of the system timeout if no salesperson pressed the Cancel button.
The One Button Page report contains a row for each request for the last seven days, where each row contains the following fields:
DN—DN of the telephone where the One Button Page feature was initiated.
Feature (F9xy)—where x is the number of the CCR tree that contains the Park and Page node, and y is the number of the Park and Page node within the CCR tree.
StartTime—local time of day (HHMMSS) when One Button Page was initiated.
The One Button Text report contains a row for each use for the last seven days, where each row contains the following fields:
DN—DN of the telephone where the One Button Text feature was initiated.
Feature —feature code of the One Button Text feature.
Date and Time—date and local time of day when the One Button Text feature was initiated.
Acknowledgement—this field has one of three values:
Acked and Responded: recipient pressed the OK soft key in response to the message.
Acked Only: recipient pressed the Cancel soft key in response to the message.
Not Acked: recipient did not acknowledge the message within the allowed time.