PRODUCT_LINE: BCM
============================================
TITLE
=====
BCM.R400.SU.System.028-201008
========================
Release: 4.0 Issue: N/A
Category: GEN
Superceded By: NONE
Release Date: 20100813
Patch Conflict(s): N/A
Special Instructions: NO
Patch Version: N/A
========================
Software Update Name: BCM.R400.SU.System.028-201008
Applicable H/W Platforms: BCM200, BCM400, BCM1000, SRG200 1.5, SRG400 1.5
Applicable S/W Platforms: BCM 4.0, SRG 1.5 based on BCM 4.0
Category: GEN
Installation Recommendations:
This update should be applied to all new installs of BCM 4.0 and SRG 1.5 based on BCM 4.0. Existing installations should have this update applied if they are experiencing any of the issues that are corrected. There is no need to schedule specific maintenance to apply this upgrade if there are no reported issues. In those cases, systems should be updated at the next regular service opportunity.
The latest Desktop Smart Update should be applied with this update if the affected desktop applications are used.
The Element Manager must be downloaded and installed after this update is applied if the version of Element Manger currently being used is not 60.3.0.
Whether To Download The Element Manager From The BCM
----------------------------------------------------
Prior to applying this update, verify the version of Element Manager currently in use from the installing client PC.
Using the "Help" menu from the currently installed instance of Element Manager,
select the "About" option.
The version or "type" of Element Manager in use should be displayed as one of the following three options:
Nortel Business Element Manager
Nortel BCM 4.0 Element Manager
Nortel BCM50 Element Manager
If the type and version displayed is "Nortel Business Element Manager" the Element Manager currently installed on the client PC is later than the version in the update.
Please perform the following actions :
1) Apply this update.
2) DO NOT download the new Element Manager client installer from the Administrator Management Tools.
3) Allow Element Manager to download the new cartridge when first connecting again after the update applies.
If the type and version displayed is "Nortel BCM 4.0 Element Manager" or "Nortel BCM50 Element Manager"
Please perform the following actions:
1) Apply this update.
2) Download the new Element Manager client installer from the Administrator Management Tools and install
on the client PC as an "update" over the existing version.
Components & Versions:
apache 2.0.63
apcupsd 3.14.01
backup-recovery 41.4.3.1
backup-restore-provider 41.4.3.1
BCM_DataComponentsProvider 41.10.57.149
BCM_DOORPHONE 41.2.6.127
bcmEMcartridge BCM200.4.39
BCM_RAIDProvider 41.10.02.100
bind 9.4.2
btrace 42.1.57.6
callpilot-provider 41.10.24.09
CCRSAppServer 41.02.71.16
cdr 41.11.13.10
cdr-client 41.11.12.10
cdr-provider 41.11.09.10
cfs 41.10.24.19
core-telephony 41.04.13.8
core-telephony-provider 41.00.34.96
cte 7.11.10.10
cteapps-obt 41.00.07.98
cti 41.37.00.1
dataservices 41.0.451.70
dhcp 4.1.0p1
dhcp-provider 41.80.100.84
dialogger 41.20.05.15
dsp-firmware 37.70.130.9
element-manager 60.3.0
EMCoreUploadProvider 41.21.10.65
ems 40.02.102.26
feps 41.618.0.33
fstab-update 41.1.1.164
gap 42.2.1.6
glibc 2.3.2
inventory-provider 41.20.01.115
ipsecprovider 41.0.29.71
ipsetfirmware 41.5.1.1
iptelephony 41.90.2.68
iptelprovideragent 41.140.8.43
isdn 41.10.300.116
ivrprovider 41.00.2046.113
kernel-modules 2.4.22
lan-cte-provider 7.11.09.10
lan-provider 41.10.50.82
lkcdutils 4.1
mgs 41.110.0.3
MMCC 41.2.06.28
mof-db 4.39
mps 41.50.3.34
mscdriverservice 41.30.07.20
mtt 41.10.36.37
ncglkernel 2.4.22
nnu 41.20.02.15
nnu-pdrd 41.20.02.15
ntp 41.0.4.25
openssh 5.3p1
openssl 0.9.7l
openwbem 41.1.31.135
periase 41.0.28.2
peribim 41.0.29.2
periglobl 41.0.28.2
psm 41.20.202.11
qos-monitor 41.0.0.165
scd 41.39.7.50
security-provider 42.1.42.6
set-template-provider 41.2.1.162
set-template-provider-init 41.2.1.163
snmp-agent 41.60.2.118
snmp-provider 41.1.33.97
software-management 41.20.004.158
software-management-provider 41.3.00
srg 41.58.51.51
startup-profile 41.20.07.117
system-provider 41.26.4.14
utps 41.390.0.12
voicemail 41.02.71.22
voicemail-danishbcm 41.02.07.23
voicemail-dutch 41.02.07.23
voicemail-swedish 41.02.07.23
voicemail-turkish 41.02.06.23
webpage 41.12.00.115
Constituent Updates:
====================
New updates for this SU:
------------------------
BCM.R400.328-IPTEL*
BCM.R400.327-CORE*
BCM.R400.326-UTPS*
BCM.R400.325-IPTEL*
BCM.R400.324-CTI*
BCM.R400.320-IPTEL*
BCM.R400.318-SCD*
* It has not been released as an 'atomic' patch
Updates from previous SU:
-------------------------
BCM.R400.321-VOICEMAIL
BCM.R400.317-OPENSSH
BCM.R400.316-CORE
BCM.R400.315-IPTEL
BCM.R400.314-DSPFIRMWARE
BCM.R400.312-SRG
BCM.R400.313-SCD
BCM.R400.307-DHCP
BCM.R400.306-VOICEMAIL
BCM.R400.303-CORE
BCM.R400.302-CORE
BCM.R400.301-RECOVERY
BCM.R400.300-CTE
BCM.R400.299-VOICEMAIL
BCM.R400.298-UTPS
BCM.R400.296-GLIBC
BCM.R400.294-SRG
BCM.R400.293-NCGLKERNE
BCM.R400.292-DutchVoicemailPrompt
BCM.R400.290-CORE
BCM.R400.289-VOICEMAIL
BCM.R400.288-MSC
BCM.R400.287-OAM
BCM.R400.283-CTI
BCM.R400.282-UTPS
BCM.R400.281-CORE
BCM.R400.280-SNMP
BCM.R400.278-SYSTEM-PROVIDER
BCM.R400.275-VOICEMAIL
BCM.R400.274-CDR
BCM.R400.273-UTPS
BCM.R400.272-VOICEMAIL
BCM.R400.271-IPTEL
BCM.R400.269-EMS
BCM.R400.268-RECOVERY
BCM.R400.264-CORE
BCM.R400.261-CORE
BCM.R400.260-CDR
BCM.R400.259-IPTEL
BCM.R400.258-SOFTWARE-MANAGEMENT-PROVIDER
BCM.R400.256-DATA-COMPONENTS-PROVIDER
BCM.R400.254-SOFTWARE-MANAGEMENT
BCM.R400.253-SET-TEMPLATE
BCM.R400.248-CORE-UTPS
BCM.R400.247-FSTAB-UPDATE
BCM.R400.246-CDR
BCM.R400.242-CTI
BCM.R400.241-SNMP
BCM.R400.240-IPTEL
BCM.R400.239-CORE
BCM.R400.235-VOICEMAIL
BCM.R400.234-CTI
BCM.R400.233-QOS
BCM.R400.231-CTE
BCM.R400.229-BIND
BCM.R400.227-NCGLKERNEL
BCM.R400.220-RAID-PROVIDER
BCM.R400.217-CoreUploadProvider
BCM.R400.215-CORE
BCM.R400.212-CTI
BCM.R400.211-APACHE
BCM.R400.208-IVR
BCM.R400.207-IPTEL
BCM.R400.205-ISDN
BCM.R400.204-CDR
BCM.R400.203-UTPS
BCM.R400.202-SCD
BCM.R400.201-CTI
BCM.R400.199-VOICEMAIL
BCM.R400.198-OAM
BCM.R400.195-DHCP-PROVIDER
BCM.R400.192-CTI
BCM.R400.191-UTPS
BCM.R400.190-DOORPHONE
BCM.R400.189-VOICEMAIL
BCM.R400.188-CDR
BCM.R400.187-IVR
BCM.R400.186-IPTEL
BCM.R400.180-Dialogger
BCM.R400.179-CTE
BCM.R400.177-CTI
BCM.R400.175-GLIBC
BCM.R400.174-MSC
BCM.R400.171-IVR
BCM.R400.170-RECOVERY
BCM.R400.169-VOICEMAIL
BCM.R400.168-UTPS
BCM.R400.167-NCGLKERNEL
BCM.R400.166-SCD
BCM.R400.165-CORE
BCM.R400.163-QOS
BCM.R400.161-CDR
BCM.R400.160-SoftwareManagement
BCM.R400.159-VOICEMAIL
BCM.R400.158-CORE
BCM.R400.153-BTRACE
BCM.R400.150-GAP
BCM.R400.149-DSPFIRMWARE
BCM.R400.148-CORE
BCM.R400.147-CTI
BCM.R400.146-BIND
BCM.R400.144-OPENWBEM
BCM.R400.143-CORE
BCM.R400.141-VOICEMAIL
BCM.R400.138-IPTEL
BCM.R400.137-APPP
BCM.R400.136-VISTA
BCM.R400.135-QOS
BCM.R400.127-CDR
BCM.R400.126-DOORPHONE
BCM.R400.125-UTPS
BCM.R400.124-VOICEMAIL
BCM.R400.123-CTI
BCM.R400.121-GLIBC
BCM.R400.120-ISDN
BCM.R400.116-SCD
BCM.R400.115-RECOVERY
BCM.R400.110-VOICEMAIL
BCM.R400.109-CORE
BCM.R400.108-TurkishPrompts
BCM.R400.107-CTI
BCM.R400.105-IPSecProvider
BCM.R400.104-QOS
BCM.R400.099-CDR
BCM.R400.097-UTPS
BCM.R400.096-VOICEMAIL
BCM.R400.095-DSPFIRMWARE
BCM.R400.089-IVR
BCM.R400.085-IPTEL
BCM.R400.084-QOSMON
BCM.R400.083-QOS
BCM.R400.081-CORE
BCM.R400.080-SCD
BCM.R400.078-CTE
BCM.R400.076-InventoryProvider
BCM.R400.073-OPENSSH_OPENSSL
BCM.R400.069-IVR
BCM.R400.066-CDR
BCM.R400.064-LANDriver
BCM.R400.063-CTI
BCM.R400.061-OAM
BCM.R400.050-SU1
BCM.R400.046-SoftwareManagement
BCM.R400.044-VOICEMAIL
Dependencies:
Required Updates
BCM.R400.160-SoftwareManagement or later must be applied before this update
Product Dependencies: None
Size: 322.31 MB
Size of changed content since last Smart Update: 16MB
System Impact:
Time to apply approximately 20 minutes
Does update application force reboot: Yes
Over last Cumulative Smart Update: Yes
Over default content: Yes
Other Impacts:
All services will be unavailable during the update until the system reboot completes.
If it is suspected that a UDP attack has already occurred on the BCM,
then the BCM should be rebooted prior to applying this update in order
for the update to apply properly.
Limitations:
SNMP Traps: The SNMP Agent Address field must be populated with the IP address of the BCM LAN interface to allow SNMP Traps to be sent. This field is located in the Element Manager panel Configuration -> Administrator Access -> SNMP.
If the BCM LAN interface IP address is updated, the SNMP Agent Address must be updated.
Workaround: Populate the SNMP Agent Address field with the BCM LAN Interface IP address.
Q01988978
Restoring a 'backup' taken from a BCM prior to CoreTel version 2.03 (BCM.R400.SU.System.002-200708) to a system greater than version 2.03 is not supported.
Restores have been confirmed to work if it's taken from the BCM with BCM.R400.SU.System.002-200708 or 'later releases' applied.
Note: "Bulletin 023997 - Business Communication Manager (BCM) 4.0 Backup and Restore" has been issued to provide further information.
Due to a suspected flaw in Java, the Element Manager may display an
incorrect time during a two-hour window surrounding the time transition from
NZDT to NZST. The time on the BCM and displayed on sets is correct at all times.
Note: Do not manually correct the Element Manager's time setting during this
two-hour window as it may result in incorrect times on the BCM.
Dect sets will not be able to identify incoming calls during One Button Text (OBT) Sessions
When the DECT set is in an OBT session, it will not be able to identify an incoming call.
The user can check the Call Log to find any missed calls during the OBT session.
Workaround: None.
Q01716365
The static IP address pool in Element Manager under
Configuration->Resources->Network Interfaces-> Dial-in parameters ->Static IP address pool needs to be re-assigned after applying the update (BCM.R400.120-ISDN). Before applying the update, ISDN interfaces need to be deleted and then created after applying the update.
Lines will revert back to the IPSet from the KEM on the 1140e set if the 1140e
is rebooted from the Services menu, or via the key sequence.
Q01997311
During KEM boot sequence, the supporting IP set will not respond to any new requests for service.
Installation of a second KEM module to an in service IP Set with single KEM
configured as an EKEM will move configured lines on the existing KEM to
to blank keys on the IP Set. When a second KEM is "hot-plugged" both the original primary KEM and the secondary KEM will boot and any lines configured on the primary KEM will migrate to free keys on the IP set supporting the KEM modules as add-ons. will boot.
Removal of a secondary KEM module to an in service IP Set will result in migration of configured lines on both the primary and secondary KEM to available blank keys on the supporting IP set
Updating Prefix list will not take effect until the Report Filter type is changed.
Workaround: When user updates the Prefix list, the Prefix Filter Type must be updated for the change in the Prefix list to take effect. This issue will be addressed with the future software update.
Q01983902-01
a. This update DOES NOT remove CCR Tree 100. Update allows Telset user
to delete the CCR tree 100 after application. Removal of CCR Tree 100 is
manually performed after applying the update as follows:
1. Using f983, login with Telset user ID and Telset password to access
CallPilot Admin
2. Once accessed to Admin menu, select the "OTHR" (Other) Soft Key
3. Soft Keys should update and display "CCR" (Custom Call Routing)
Soft key, select the CCR Soft Key
4. While accessing CCR Admin, select the "ADMIN" (Administration)
Soft Key
5. When display shows "CCR tree:", enter 100 on Telset dial pad
6. Telset display should show; "Tree:100", if so depress the digit 8
on the dial pad.
7. Display update should show; "Delete tree 100?", and Soft Keys
marked "YES" and "NO"
8. Select the "YES" Soft key to delete CCR tree 100
Mailboxes previously referencing CCR Tree 100 in error can now be deleted
via CallPilot Manager GUI or Telset.
b. This update will not allow the answered AA call to go to voicemail if the
caller presses 88#, instead it will say command not recognized which is the
expected result, to access the voicemail caller has to dial only 88.
When up-issue firmware is applied via UTPS update on 11xx sets
with an attached EKEM, line appearances on the EKEM may move to the IP set
after application of this patch. Once line appearances are moved back to the
EKEM, they will remain on the EKEM for subsequent reboots.
Q02032229
This update (BCM.R400.301-RECOVERY) momentarily disables the Backup
and Log Collection pages in Element Manager.
Other:
- If CDR application is used, It is mandatory to remove the CDR client from the
host computer and re-install the CDR client from the BCM after the update is
applied to the system.
BCM Set Template Feature
========================
This feature allows administrators to combine a number of set parameter settings
into a template that may be assigned to any number of sets on the BCM.
This feature provides administrators with the ability to create, and modify and
delete Set Templates. The template application is accessed in Telephony
part of the Configuration frame under Sets.
The complete user documentation for the BCM Set Template feature can be found at the http://nortel.com website. Refer to document number NN40010-676.
Note : If a set that is part of a template has parameters changed via set based
administration or the Element Manager Configuration-Telephony-Sets panels,
the set will be removed from the template.
The user documentation may lead users to believe that this removal is immediate.
In reality, the removal will occur within 24 hours after the change in set programming occurs.
Update Removable: No
Multimedia Contact Center client application Moved from the Desktop to System SU:
-------------------------------------------
The Multimedia Contact Center (MMCC) client application has been moved from the
Desktop SU to the System SU. PC's that use MMCC should download and install
the latest version once the System SU has been applied.
Element Manager moved from Desktop SU to System SU:
---------------------------------------------------
To remove circular dependencies, the Element Manager client has been
moved from the Desktop SU to the System SU.
- BCM Element Manager installation with upgrade option selected
If a customer's PC already has BCM Element Manager or BCM50 Element Manager installed,
and chooses to install Business Element Manager with upgrade function, the Windows registry entry for the older BCM Element Manager and BCM50 Element Manager will remain.
This update fixes this issue, and ensures the older Element Manager registry entries are removed properly if the upgrade function is chosen during Business Element Manager installation.
Q01810771-01
Software Update BCM.R400.328-IPTEL Description:
-----------------------------------------------
- Tandem calls from SIP to ISDN made to recorded message continue to ring
There was no handling of in-band tone Progress Indicator IE of an
alerting notification, as a result media is not cut-through.
Q02079466
- Tandemed SIP calls to PSTN fail if it does not answer within 10 seconds
VoIP Gateway was ignoring the PROCEED message from Core and dropping the
call if did not receive any other message within 10 seconds.
Q02128763
Software Update BCM.R400.327-CORE Description:
----------------------------------------------
- External MWI Not Working
MWI lamp updates sent by external voice mail applications over
analog trunks are no longer displayed on the destination set.
Q02139328
- Tandemed SIP calls to PSTN fail if it does not answer within 10 seconds
VoIP Gateway was ignoring the PROCEED message from Core and dropping the
call if did not receive any other message within 10 seconds.
Q02131641
- Conference call is dropped
An incoming and outgoing trunk are conferenced together
through the BCM. When the set that joined teh tow parties
disconnects, the bridged call is dropped instead maintaining
the connection.
Q02115424
- Remote sites don't not get Ringback tone
No ringback tone is audible to caller for outgoing tandem calls from
BCM to PSTN on T1 E&M trunks to a BCM4.0 although call is
actually ringing at the far end.
This update resolves the issue.
Q02118568
- No audio from ISDN recorded announcement to SRG SIP trunks
Calls made to a telco network recorded message continue to
ring when a call is tandemed through the SRG from a SIP
trunk to the SRG ISDN even though the PSTN has successfully
answered the call.
Q02105311
Software Update BCM.R400.326-UTPS Description:
----------------------------------------------
- Inclusion of UniStim3.4 firmware 0604DCN for
i2001/i2002/i2004 Phase II - IP phones
Inclusion of UniStim4.1 firmware 0623C7J/0624C7J/0625C7J/0621C7D for
IP phones 1110/1120E/1140E/2007 respectively
Q02124398 - 03
Software Update BCM.R400.325-IPTEL Description:
-----------------------------------------------
- No speech path on outgoing SIP call from BCM 4.0 to BCM50R3
BCM 4.0 does not allow UPDATE from far end in the middle of OPTIONS
exchange and sends 480 Temporarily Unavailable response back.
Q02119348
Software Update BCM.R400.324-CTI Description:
---------------------------------------------
- In case of network callback scenario, the Contact Center call was
not being released and this was causing inaccuracy in RCC reports.
Introduced a CP_DISCONNECT for this particular scenario so that the call
is now being released properly and the reports contain accurate data.
Q02115493
Software Update BCM.R400.320-IPTEL Description:
-----------------------------------------------
- No ringback on SIP call forwarded to cell network
There was no handling of an alerting notification following
a progress indication, so this message was ignored, and no
ringback tone was given.
Q02111083
- Spurious MCDN being sent out over SIP in 183 Progress messages
This causes call drops from some non-Nortel switches.
Q01914609-02
Software Update BCM.R400.318-SCD Description:
---------------------------------------------
- Security audit scan update for SSL v2
Changes to the internal security audit will block SSL v2 entirely and ensure
that only SSL v3 / TLS v1 with a minimum of 128 bit level of encryption
cipher is used. This update will make changes to ssl.conf and block future \
SSL v2 requests.
Q02106222
Software Update BCM.R400.321-VOICEMAIL Description:
---------------------------------------------------
- Lxx in call_conn table within ccrs on BCM caused RCC download to stop
When generating reports, all DN values are verified as a completely numeric in scope.
In instances where DN value is received as Lxx which contains an unexpected Alpha character RCC will stop processing data as this is detected as Invalid or Bad XML.
Corrective content verifies the DN field while reading the database, if an Alpha
character is detected the character is converted to "00".
Q02110955
- RCC hangs while trying to pull records from the BCM
While generating call reports, CLID value is checked to insure a numeric
value. In cases where CLID is received as name instead of number, RCC
detects this as Invalid and stops processing data.
This update adds a check to verify digits in the CLID field when reading from
the database and converts any characters other than numbers to "00".
Q02102628
Software Update BCM.R400.317-OPENSSH Description:
-------------------------------------------------
- Openssh package upgrade
Current version of OpenSSH used on BCM is prone to a X11 Cookie Local
Authentication bypass vulnerability. Openssh versions prior to v4.7 are
affected. This update upgrades the Openssh package to the latest
version (v5.3p1).
Q02106619
Software Update BCM.R400.316-CORE Description:
----------------------------------------------
- Unable to answer call at prime set on WAN failure
When an SRG is in local mode due to WAN failure, one
cannot answer incoming calls at the prime set.
Q02086677
- No CLID transmission on transferred calls to CS1k over H.323 trunks
When an incoming call to BCM transfers the active call
to a CS1K set over h323 with f70 feature, the incoming
line identifiers (CLID Information) are not transferred to customer.
Q02046221
- Call forward to Exchange UM fails with TRO on incoming call
An incoming call to the SRG is forwarded to the users set in Normal
mode on the main office. If TRO is active and the set actually has
Call Forward All Calls setup on the main office to the Exchange UM
server, the forwarded call will be disconnected.
Q02091162
- CLID detection intermittently fails on analog trunks
Periodically, calling line information from analog trunks is not
presented on set displays for incoming calls.
Q02097849 Q02074460
Software Update BCM.R400.315-IPTEL Description:
-----------------------------------------------
- Tandem calls from PRI to SIP drop after 12 seconds
The length of the far_proceeding message in BCM is too short to
contain all of the information needed, and causes the trunk state
machine to behave incorrectly.
Q02096038
- System stops processing media gateway involved calls after T.38Fax failure
After a failed T.38Fax call (failure is caused by far-end of SIP trunk
providing zero IP address and port number), a low-level media channel
gets locked up and as a result it fails to process further requests.
Q02089380
- SIP MWI transactions don't honor "302 Moved Temporarily" responses
Sending an MWI indication to the CS1K using the NRS, it never arrives
because the redirect is ignored, and the request is repeatedly re-sent
to the NRS instead of the Signaling Server.
Q01882153-04
- SIP Re-direction does not work when Outbound Proxy table used
If the Outbound Proxy table entries are used, a 302 Moved Temporarily
response from the NRS is ignored, and the call cannot be routed.
Q01975895-01
- No speech path on H.323 tandem calls
As a side-effect from fixing Q02089380 above, it was discovered that
over-generalized error checking for fax calls was causing some valid
requests for voice media paths to be rejected.
Q02103695
Software Update BCM.R400.314-DSPFIRMWARE Description:
-----------------------------------------------------
- CalliPlot Express Line Message terminates the Fax intermittently
Echoes of DIS, DTC signals in the receive state were ignored in the Soft FAX
source code, which were leading to the termination of the FAX call.
Q02033770
Software Update BCM.R400.312-SRG Description:
---------------------------------------------
- Cannot enter an IP address with 255 as the third octet
This solution makes 0-255 as an acceptable value for all the IP address
octets for primary NCS address and alternate NCS address in SRG EM tab.
Q02084172
Software Update BCM.R400.313-SCD Description:
-------------------------------------------
- SIP calls from the BCM to CS1000 fail
The INVITE packets are being dropped between BCM and CS1K.
The "Don't Fragment" bit is set for the outgoing UDP packets from
BCM, as a result, network drops the packets if their size is larger
than the supported path MTU. This fix resolves the issue.
Q02084995
Software Update BCM.R400.307-DHCP Description:
-------------------------------------------
- ISC DHCP dhcpclient buffer overflow vulnerability
A security vulnerability has been reported in ISC DHCP, which can be
exploited by malicious people to cause a DoS (Denial of Service) and
potentially compromise a user's system. dhcp component is updated to
version 4.1.0p1 to address this issue.
Q02065537-01
Software Update BCM.R400.306-VOICEMAIL Description:
-------------------------------------------
- RCC download gets stuck due to bad XML
The RCC gets stuck whenever it reads the Agent info as '0' from the
database (DB) in some of the call scenarios where CFB to VM is set for Agent.
This update prevents the problem by not sending the Agent info to DB in
CFB to VM case. This update does not correct the data already written to the
BCM. It is recommended to apply this update to prevent the problem from
happening
Q02068981
- RCC download gets stuck due to bad XML
The RCC gets stuck whenever it gets the length of the name for the
activity code 16 characters.
This update prevents the problem by modifying the name for the activity
code to 16 character in schema. This update does not correct the data
already written to the BCM. It is recommended to apply this update to
prevent the problem from happening
Q02075580
Software Update BCM.R400.303-CORE Description:
-------------------------------------------
- LAN CTE application becomes unresponsive
The Admin server is allocating a different Secondary Station Index whenever the KEM is booting for reasons other than the IP set registration.
The code which is responsible for requesting the Secondary Station Index is being executed whenever the KEM boots up (e.g. hot plug in, IP set going offline and online, etc.) without checking whether it is already allocated or not.
Q02059094
Software Update BCM.R400.302-CORE Description:
-------------------------------------------
- Ring No Answer on prime set when called without CLID & DID
An Incoming call from a cell phone to a local DN on an SRG in
'normal mode' is not established when CLID is not present.
The same call is connected if the set is in 'local mode'.
Q02018613-01
- F900 for observed agent will show the observing supervisor
If an observed agent makes an outgoing call, does a F900
then enters an account code, the DN of the supervisor secretly
observing the agent is then shown.
Q02060854
- Unable to Distinguish Programmed Numbers on i1140 KEM
Users programmed external autodials onto KEM keys. The 10 most
significant digits are output on the set display instead of
the 10 least significant digits, so one cannot uniquely identify
the dialed number.
Q02008066-03
- Conference Speech path to 3rd party is distorted in both directions
Internal conference calls getting synthesized (robotic)
voice quality on the third path of conference.
Q01963105-03
- One way speech to prime set
An incoming call tandems via SRG to the main office.
The digits dialed do not match any target line, so the call
is rerouted to the prime set for the physical line. The prime
set is in normal mode so the call tandems back to the main office.
On answer, the calling party can hear the person on the prime set,
but the called party (prime set) cannot hear the originator.
Q01881623-02
Software Update BCM.R400.301-RECOVERY Description:
-------------------------------------------
- After taking a backup, a domain is added on the "Client privileges" tab
of LAN CTE, and it remains visible in Element Manager after a restore operation.
This update resolves the issue.
Q01857332-02
Software Update BCM.R400.300-CTE Description:
-------------------------------------------
- CTE reports a failure on blind transfer to a DN with external Call Forward configured
User receives a call from an external number and transfers the call to
another extension using LanCTE. LanCTE reports a failure to transfer the
incoming external call to the new extension. This update resolves the issue.
Q01935906-03
- CP_Offer event is missing in CTE for a call scenario where a set is monitored
by CTE and has Forward Busy configured.
The second call to this set is from an incoming trunk to a local extension
(also monitored by CTE) which is blind transferred to the set using CTE.
The CP_OFFERED event is missing in the CTE, and as the result call
only alerts the set and not the CTE.
Q01954422-01
Software Update BCM.R400.299-VOICEMAIL Description:
-------------------------------------------
- RCC database will not update from the BCM
The RCC gets stuck whenever it reads a single character DN from the
database (DB).
This update will populate "0000000" as DN when encounters less than 2
characters DN, enabling RCC to function properly.
Q02019992-01
- Call Sender shows corrupted CLID for France profile
This update increases the Local Number Length from 7 digits to 15 digits
for France profile so that CallPilot can correctly determine the dialable
DN for Call Sender feature.
Q02046009-02
- RCC is detecting Invalid XML from CallCenter
In some of the CallCenter (CC) calls on Analog line the CLID is received as
Alphanumeric characters by CC. Because of the non numerical value sent in
place of CLID, RCC is detecting it as an Invalid XML.
This update corrects the problem by making the CLID as NULL if it detects
invalid characters.
Q02034803-01
- Silent monitoring feature crashes CallPilot and makes CPU usage 98%
The CPU spikes up and Callpilot becomes unresponsive if the agent being
monitored by supervisor terminates the call before the supervisor ends the
monitoring feature. This occurs when Silent Monitor is used in the Danish
or Swedish Text prompts.
This update resolves the issue.
Q02056626
Software Update BCM.R400.298-UTPS Description:
-------------------------------------------
- i2007 volume fluctuates during calls when using headset 0621C4V
The issue is with Echo cancellation within the firmware, as it should not
lower the volume but cut down background noise.
Inclusion of UNIStim3.3 firmware for IP set solves the issue.
0604DCL for Phase II IP Phones (2001, 2002 & 2004).
0621C6P for IP Phone 2007.
0623C6R, 0624C6R, 0625C6R for IP Phone 1110e, 1120e and 1140e respectively.
Q01988838-01
Software Update BCM.R400.296-GLIBC Description:
-------------------------------------------
- Time zone fix to correct the CCRSAppServer crash issue
With the latest timezone files CCRSAppServer was crashing when the
time zone was set to Perth. This update resolves the issue.
As a part of this fix the time zone data is also updated from 2007k
to 2009a. The major update is related to Brazil Day Light Savings
(DST) changes.
"The DST period in Brazil will now be from the 3rd Sunday of October
to the 3rd Sunday of February. Except when the transition back to
standard time would fall on Carnival Sunday then the date will be
the following Sunday"
Q02006877
- The postgres process fails to start in BCM
After fixing the Perth timezone for the CCRSAppServer issue, it was
noticed that postgres process was failing to start. This was due to
an inconsistency between the system timezone data and postgres
timezone data. This update corrects the problem.
Q02041542
Software Update BCM.R400.294-SRG Description:
-------------------------------------------
- New 11xx sets will not register to SRG 1.5
The new 11xx sets requires unistim 3.0 or above to connect to SRG 1.5.
This update corrects a condition where 1100 series (1120e and 1140e)
enter into a firmware download loop. This occurs since the SRG attempts
to push older firmware to the phone. This issue is resolved by upgrading
the SRG 1.5 firmware to unistim 3.3 and by treating the error code 32 sent by
sets that reject firmware download of old firmwares.
The following are the unistim 3.3 firmware that is being included in the
SRG 1.5:
1120e (0624C6R), 1140e (0625C6R), 2007 (0621C6P), and 2002/2004
Phase 2 (0604DCL) IP Sets.
In addition, the fix also adds capability to allow new 'DCR NewGen' sets
(1100 series: 1120e, 1140e and 2007) to bootup with their resident
firmware when SRG attempts to update their firmware with older versions.
This is achieved by treating error code 32, sent by the set on such
conditions.
Q02036429
Software Update BCM.R400.293-NCGLKERNEL Description:
-------------------------------------------
- Memory leak due to a bad UPS-USB cable
BCM4.0 UHCI driver doesn't handle the USB transmit timeout errors
effectively and this leads to memory leak. After installation of USB-UPS
cable, if BCM MON shows the system running out of physical memory
the UPS-USB cable may be defective thus creating the memory leak condition.
The BCM 4.0 /var/log/messages file displays constant 'Out of Memory'
messages in this scenario and eventually BCM memory is maxed out, requiring a reboot.
This update resolves the issue.
Q01984651
Software Update BCM.R400.292-DutchVoicemailPrompt Description:
-------------------------------------------
- Silent monitoring feature crashes CallPilot and makes CPU usage 98%
The CPU spikes up and Callpilot becomes unresponsive if the agent being
monitored by supervisor terminates the call before the supervisor ends the monitoring feature. This occurs when Silent Monitor is used in the Dutch Text prompt.
This update resolves the issue.
Q02013343
Software Update BCM.R400.290-CORE Description:
-------------------------------------------
- Lines on KEM module reverting to IP set
When applying up-issue firmware the lines that were previously on
the KEM module attached to an 1140E IP set move to the IP set.
This update resolves the issue.
Q02032229
- Logevent 0995 messages filling up the coretel log files
Logevent 995 is raised when the BCM thinks an improper loss plan
setting has been identified. The most common case is seen where a
Callcentre agent answers the incoming call. The device type is set as
Call centre and the loss plan tables do not recognize the device type and
as the result logevent is generated
Q02008248-02
- BCM calling CS1000 via SPS is Blocked if SIGO=ESN5 on Route
Register the BCM as a SIP Endpoint on the SPS. Add routing
on the BCM to allow connection to a CS1000 system in the
network. On the SIP route of the CS1000 have SIGO set to
ESN5. Make a call from the BCM set to the CS1000 Set.
The call will fail if the SIGO in the CS1000 is set to ESN5.
Q01815787-02
Software Update BCM.R400.289-VOICEMAIL Description:
-------------------------------------------
- Voicemail fails to retrieve licensing information
During system startup, it is possible on a busy system for voicemail to fail to correctly receive it's licensing information. This update delays voicemail during startup if the licensing information is not correctly received so it has additional time to receive the licensing information.
Q02021445
Software Update BCM.R400.288-MSC Description:
-------------------------------------------
- RTP ports lockup fix
The low level driver is not doing proper resource cleanup after a socket bind request fails.
Eventually all the rtp resources are used up resulting in unanswered calls.
This update resolves the issue.
Q02020339
Software Update BCM.R400.287-OAM Description:
-------------------------------------------
- EM does not allow Dial by Name (F963) button programming
A user programs "Dial by Name" Feature [F963] as a feature key on his Digital/IP set using the "Button programming features" (F*3). Subsequently, if EM is used to access/modify the Button Programming table, then any tabs after the button programming table are all permanently grayed out cannot be configured.
Q01892141-01
- Scheduled Update fails if more than one update from MyComputer is scheduled
If the user scheduled more than one update from MyComputer, only the last scheduled one would be applied. The update to Element Manager prevents the user from scheduling more than one update from MyComputer.
Q01762202-01
- Save programming record fails for Set Templates if a template has sets assigned.
Q02029295-01
- Due to some anomaly with Element Manager Cartridge the Set Template
disappears from the list of options in EM --> Configuration --> Telephony --> Sets --> Templates
This update resolves the issue.
The "Set Programming" privilege group is located in:
Configuration --> Administrator Access -> Accounts and Privileges ->
View by Groups 'button' and by selecting 'Administrator' from the Groups window.
Q02035956
Software Update BCM.R400.283-CTI Description:
-------------------------------------------
- The RCC reports show significantly fewer incoming calls as compared to CCRS DB
The calls which were missed in the reports had DNIS more than 16 characters. DNIS with more than 16 characters is not supported by the Database and Schema. In such cases the FUMP msg containing DNIS info is not appended by 0xFF byte. This update corrects the problem by setting the whole array of DNIS digits to 0xFF irrespective of the length of the DNIS digits of the call. This fix considers the case where CoreTel eventually supports longer DNIS.
Q02000841
Software Update BCM.R400.282-UTPS Description:
-------------------------------------------
- The ring tone is loud on the 2nd call to 1120e and 1140e Sets
The ring tone on second calls to 1140e and 1120e sets is softer when
connected to CS1K, but with the BCM, the ring tone is loud and disruptive.
This was the result of older version of IP set firmware.
Inclusion of the UNIStim Firmware Release 3.2 for IP Phones resolves the issue:
0604DCJ for Phase II IP Phones (2001, 2002 & 2004).
0621C6M for IP Phone 2007.
0623C6O, 0624C6O, 0625C6O for IP Phone 1110, 1120E and 1140E respectively.
Q01914009
- IP Phone can't receive or make calls after BCM is rebooted
Due to a port mismatch the DN of the IP set gets assigned to Co-loop.
During restart of an IP set, UTPS was using LAD and STNX information
received from Core through the "query PDN Response" FUMP without
checking for hardware ID and Set Type. This issue is resolved by verifying
the hardware ID and the Set type in the FUMP message.
The validation is done against the expected Hardware ID and the Set type.
Q02008973
Software Update BCM.R400.281-CORE Description:
-------------------------------------------
- Personal Call Manager can't release call after initiating VoIP call
A VOIP trunk call which is initiated by Personal Call Manager cannot
be released by the PCM while the far end is alerting.
Q02004772
- Incoming PRI calls get fast busy intermittently
If an incoming PRI call is transferred after answer such that the TAT
feature is invoked, the PRI B-Channel may become locked up when the
call is released.
Q02018340
- Logevent 0450 messages filling up the coretel log files
Logevent 450 is an informational log that is raised when EM logs
into coretel. Because of the EM design, literally thousands of
these messages can fill up the BCM coretel log files.
Q02004764-01
- Unable to apply template to sets, language error seen using English (Australian)
In the Australian Market profile, When using the Set Templates within Element
Manager and the selected language is English (Australian), it fails to apply the template.
Q01942112-02
- **OPTION for GATM2 works only after 2 Reboots instead of 1 as per the Design
Disconnect Supervision Tone settings that are configurable under
GATM2 parameters in **OPTION are not getting reflected with the
first power reboot of BCM. It is getting reflected in the second
power reboot instead.
Q01890165-01
- Hunt Group key on the KEM locks up and HG calls cannot be presented
If a hunt group key is defined on a KEM and the hunt group is set for
sequential or rotary mode only the first call rings on the KEM HG key.
All subsequent calls to the hunt group do not ring on the KEM and the
hunt group key locks up.
Q01962169
- Incoming PRI call doesn't flash on the destination set and CoreTel
crashes when the call is answered.
A KEM module has target lines configured on it for incoming PRI calls.
If the KEM is unplugged the target lines relocate to the IP set.
A coretel crash will occur when the next incoming PRI call to the
relocated target line is answered.
Q01974658
- PRI channels are locking up when TRO feature is used
Q01999644
- Two new NVRAM block IDs has to be reserved as a part of IPKEM
This update reserves 2 NVRAM block IDs for the IP KEM feature
implementation.
Q02000745-02
- B-channels go into lockout on PSTN facing PRI when using BCM or SRG as Network Edge Device
Problem with B channels going into lockout on PRI. The problem is triggered by incoming calls.
There are no reported issues when making outgoing calls. Disable of TAT (Anti-Trunk Tromboning) and reboot of the BCM resolves the condition. This corrective content addresses TAT/PRI interaction
Q02018340
Software Update BCM.R400.280-SNMP Description:
-------------------------------------------
- Due to some anomaly SNMP traps is not being sent
This update eliminates the need to explicitly configure SNMP
agent address.
Q01988978
Software Update BCM.R400.278-SYSTEM-PROVIDER Description:
---------------------------------------------------------
- Problems when BCM hostname is changed to 'localhost'
In the BCM Element Manager, if the user changes the hostname to 'localhost', they will not be able to change it to anything else without experiencing service failure.
Q01855685-02
Software Update BCM.R400.275-VOICEMAIL Description:
---------------------------------------------------
- Postgres process takes excessive processor usage for CallCenter reporting data
In a busy CallCenter site, where a fewer agents have been assigned to
greater number of skillsets, the agents are at a tendency to become busy on
all the skillsets they have logged in. This scenario generates high amount
of CallCenter reports in postgres DB(Data Base) and hence postgres process
takes high CPU. This update resolves the issue by changing the schema
such a way that the server can maintain the DB based on the tables that are
growing faster rather than just relying on the number of call records
present in the DB.
Q01979918
- Postgres DB schema and CCRSAppServer code requires optimization
The current DB design has a stored procedure implemented to manage the
number of records in the postgres DB. This stored procedure is executed
as part of the postgres process and it becomes an overburden to the postgres
process when the tables in the DB grow at a faster rate. This update resolves
the issue by shifting part of the DB management functionality to the
CCRSAppServer component that can handle this situation more efficiently.
Q01996408
- Call Sender shows corrupted CLID for Switzerland profile
This update increases the Local Number Length from 7 digits to 15 digits for
Switzerland profile so that CallPilot can correctly determine the dialable
DN for call Sender feature.
Q01977679-01
- Real-time report for new messages waiting in skillset is not correct
The number of new messages in a skillset for Real-time report was
not properly initialized when the skillset is reconfigured. This update
corrects the problem by initializing the appropriate variables to zero.
Q01920937
- Auto attendant is not transferring calls properly due to feature 88
After the call is answered by Auto attendant and the caller dials some other
extension whose DN starts with 88 the call was routed to voicemail because
88 is the voicemail access feature in Global profile. This update resolves the issue.
Q01988830
- Proper call routing when transferring call to another skillset
An incoming call presented to CallCenter, answered by a skillset (where all
agents are busy) overflows to a set (as configured) and is then transferred to
another skillset; the call instead of going to the second skillset queue, rings
back on the set. The call gets transferred on re-trying. This update resolves
the issue by resetting the overflow parameter when the call is transferred
to another skillset.
Q01993074
Software Update BCM.R400.274-CDR Description:
---------------------------------------------
- No CDR data when using a prefix filter without account codes
When using CDR and selecting a filter type of "prefix" only calls using
account codes (F900) are appearing in CDR data. Call that match the
"prefix filter" that do not use account codes (F900) are not captured by
CDR. This issue is due to mismatch between the values of filter types in
the mof file and CDR code. This update resolves the issue by making the
value mapping of different filter types same in both mof file and CDR code.
Q01943234-01
Software Update BCM.R400.273-UTPS Description:
----------------------------------------------
- Last "L" of the "NEWCALL" softkey is shifted to the next key while using three way conference call
Support has been added so that all the softkey labels which are displayed
on 1110, 1120, 1140 IPSets are in lower case except for the first character.
Q01930775-03
Software Update BCM.R400.272-VOICEMAIL Description:
---------------------------------------------------
- BCM 4.0 is not recording contact center calls correctly
When CallCenter data queue on the BCM is overrun and overrun flag is set,
once the queue is cleaned the overrun flag is not reset. This condition blocks
the data being written into the database and manifests as missing records in
the database. This update resolves the issue by resetting the queue overrun
flag at an appropriate time.
Q01933066
- Cannot delete a mailbox from CCR tree numbered greater than 99
User logged in as an admin, unable to delete a mailbox from CCR tree 100.
CallPilot Manager GUI doesn't recognize 100 as CCR Tree value and Telset admin
will not accept the third digit for CCR Tree value. This update allows CallPilot administrator to enter a third digit for the CCR Tree value when using Telset interface to remove temporary CCR Tree 100.
Q01886226-02
Software Update BCM.R400.271-IPTEL Description:
-----------------------------------------------
- Fallback from H.323 to PSTN failing
When IP connectivity is lost, VoIP calls do not route to PSTN based
on system fallback settings.
Q01980438
Software Update BCM.R400.269-EMS Description:
---------------------------------------------
- Line configured on the IPKEM is moving to IP set after backup and restore
A line configured on the IPKEM is not properly preserved on the IPKEM after a
backup and restore operation is performed.
This update resolves the portion of the problem involving timing with the Msm component.
Q01976908-01
Software Update BCM.R400.268-RECOVERY Description:
--------------------------------------------------
- Line configured on the IPKEM is moving to IP set after backup and restore.
A line configured on the IPKEM is not properly preserved on the IPKEM after a
backup and restore operation is performed.
This update resolves the portion of the problem involving the backup and restore
data .
Q01976908
- Software Update History included with logs
As an aid to any future problem diagnosis, the Software Update History is
included when the logs are collected.
Q01936481-03
Software Update BCM.R400.264-CORE Description:
----------------------------------------------
- IPKEM does not boot automatically if the KEM is hot plugged in
while the set is ringing.
Q01956156
- After reboot lines move off KEM to I2004 set
Upon reboot, the lines assigned to Key Extension Module(KEM keys) were moving to IP set.
Q01730833-01
- PRI trunk is locking up
Incoming call to an IP set with KEM attached will cause the B-channel to lock up if KEM is rebooting.
Q01958872
Software Update BCM.R400.261-CORE Description:
----------------------------------------------------
- PSTN Fallback on VOIP trunk is not working
When attempting to fallback to PSTN when no QOS
available (QOS threshold has reached), calls will not complete.
Q01963047
- Silent monitoring info displays on agent's set
On completion of monitoring by Supervisor the display on the
agents telephone display shows the Trunk Number thereby
alerting the agent that they have been monitored.
Q01955564
- Dropped Calls on Point to Point PRI SL-1
Intermittently call drops are reported over a point to
point PRI using the MCDN protocol.
Q01927104
- Tandem calls disconnected after placed on hold when TAT feature is enabled
Problem:
- An Incoming analog line call is tandemed from one
BCM to another over VoIP where it is answered.
- The call is transferred back to the tandem BCM where it is
answered. Trunk anti-tromboning takes place on answer (TAT).
- That set which answered the call has an appearance of the incoming
analog trunk.
- If answered call is placed on hold then picked up
on another set, (transfer via hold) the call is cut off.
Q01747421-03
- Incoming DID calls on the PRI trunk may result in unexpected busy signals
Sites with a PRI trunk may experience increased ISDN call processing errors with event id 799.
Q01927104
Software Update BCM.R400.260-CDR Description:
----------------------------------------------------
- CDR push failures after FTP server is rebooted
This update resolves the CDR push failure if the ftp server
is rebooted.
Q01892101-03
Software Update BCM.R400.259-IPTEL Description:
-----------------------------------------------
- No speech path on outbound SIP calls
Calls routing on SIP trunk to the CS1K and taking the PRI trunk out
have no speech path if the call is answered after 2 rings.
Voice path problems caused by receiving multiple identical
SIP media updates prior to answer.
Q01934727
- No progress tones or branding heard before answer on SIP trunk
No branding or progress tones heard when BCM calls AS5200
Q01931390
- Cannot terminate SIP call using private dialing from MCS or AS5200
The BCM treats these numbers as public, and tries to route the calls
using its public dialing plan which does not always line up with the
private dialing plan.
These endpoints do not populate the phone-context in the To:
header, so there was an enhancement to the BCM to read it from the
Request-URI if not present in the To: header.
Q01447030
- Return appropriate response when cannot route an incoming SIP call
An incorrect "500 Server Internal Error" was being returned when the
target line was missing or incorrect.
Q01948374
- Support new KEM key type to allow programming of F*900 to F*999
KIM/KEM button programmed with HotDesking feature (F*999) or IP
Services list feature (F*900) does not work correctly. When pressed,
"Inactive Feature" is displayed. The button can no longer be programmed
through the Element Manager.
Q01656266-02
- One way speech path on SIP trunks when the call is transferred
The speech path is not established intermittently when a call is transferred via
Auto Attendant to an operator and then re-transferred on SIP trunks.
Q01924985
Software Update BCM.R400.258-SOFTWARE-MANAGEMENT-PROVIDER Description:
----------------------------------------------------
- user id and password stored in cleartext within log file during software updates
The SoftwareUpdateProviderAgent.log records the user id and password in
cleartext when retrieving patches from remote locations. Exposure of this
information is an issue because this log file is included in the Log Collection
utility and then shipped off the BCM for browsing. Anyone looking at this file on their PC will be able to see the user id and password.
Q01927648-02
Software Update BCM.R400.256-DATA-COMPONENTS-PROVIDER Description:
------------------------------------------------------------------
- WAN static routes not in routing table after reboot.
This update corrects the problem by doing proper checks before
adding/deleting the static route from the route table.
Q01951777
- Static route can not be added for interface's secondary/additional IP address
This update corrects the problem by comparing the next hop IP address with
the subnet of additional IP addresses on an interface as well.
Q01658253
Software Update BCM.R400.254-SOFTWARE-MANAGEMENT Description:
----------------------------------------------------
- Software update fails with message "Apply failed"
An enhancement to detect and repair the RPM database in cases where
it had become corrupted introduced a small window where the database
could be falsely determined to be corrupt and an attempt to restore to a
previous version occurred in the middle of a patch application. This
would cause the patch application to fail. The small window of opportunity
for this issue to occur has been removed.
Q01912623
Software Update BCM.R400.253-SET-TEMPLATE Description:
----------------------------------------------------
- Add facility for Scheduled Reboot
Provide the user with the means to schedule a reboot. In the Business Element
Manager, a reboot screen has been added in the Administration tab under the
Utilities Panel.
Q01812428
- Add facility for BCM Set Template to provide the administrator with the
ability to set telephony parameters in a bulk fashion.
Q01911855-01
- Add facility to provide administrator with automated Line and Set parameter
renumbering capability.
Q01911855-01
- Add new user account privilege, Set Programming.
Q01911855-01
- Unable to back up BCM using NCM application
After modification of how routing information is displayed in the Element Manager, one cannot back up the BCM configuration data using the NCM application.
Q01949807
- After applying patch BCM.R400.223-OAM, Element Manager moves the Normal
Route and Absorbed Length fields to the Destination Code schedules area. This
fix reverses the move and puts these fields back alongside the Destination Code.
Q01949807
Software Update BCM.R400.248-CORE-UTPS Description:
----------------------------------------------------
- CDR records lacks calling number after upgrade
After upgrade to Rls 4.0 CDR records don't show the calling number.
Q01915311
- F*900 and F*999 should display text detailing IPServiceList and HotDesking
When a button is programmed to be either F*900 or F*999 the
strings "F 900" and "F 999" appear instead of a string identifying the feature.
Q01666958-02
- Call transfers drop at times
The customer is getting intermittent disconnects on transferred trunk calls
when LAN CTE is used to connect the 2 calls together.
Q01933772
- System interrupted when EM queries "Active DN's"
While Element Manager is loading the "Active sets" display,
the TDM sets are locked and do not react to key depressions.
Q01928456-02
- Core is slow to respond to feature codes and denies access
Intermittently, "Access denied" is displayed if an admin
session is in progress and a set user dials any user admin
feature or some other features as well (e.g., programming
feature buttons, auto dialers, and speed dialers, or changing
call logging setting)
Q01900577-01
- PRI calls cutting off intermittently
Intermittently, an incoming PRI calls may be disconnected
if there are 8-9 simultaneous PRI calls. Only one call at
a time gets disconnected and the problem happens only on
incoming calls.
Q01923297
- Programming LCD KIM button with F*900 + F*999 fail to work.
A new KEM Key type has to be added so that Features like F*901,
F*900, F*999 are programmable on the KEM keys.
Q01656266-02
- Programming Orion LCD KIM button with F*900 + F*999 fail to work
If F*900 or F*999 is programmed on any KIM button using
Hot Desking, the set displays "inactive feature" when the
programmed key is pressed.
Q01656266-03
Software Update BCM.R400.247-FSTAB-UPDATE Description:
----------------------------------------------------
- Garbled speech while accessing voicemail, IVR and Auto Attendant.
There are chances of hearing garbled speech while accessing Voicemail, IVR
and Auto Attendant if the disk read time is high. Root cause for t he higher
disk read time is due to ext3 file journaling feature which sometimes slows
the overall disk read performance.
This update resolves the issue by changing the file system of /var and
/var/log partitions from ext3 to ext2. The Ext2 file system reduces the disk
read time significantly and improves the system performance.
Q01874209
Software Update BCM.R400.246-CDR Description:
----------------------------------------------------
- CDR stream displays strange characters in CDR live client
When multiple transfers happen for a call in the BCM, the amount of data
sent to the CDR live client exceeds the maximum buffer size. This results
in a buffer overflow and strange characters appear in the CDR live client.
This update resolves the issue by increasing the size of the buffer.
Q01912410
Software Update BCM.R400.242-CTI Description:
----------------------------------------------------
- On BCM 4.0, during a call scenario where the Contact Center Agent
hangs up before the calling party, CTI Tracker is not released. The Agent set
which originated the call does not receive the release message and goes into
Out of Service mode. As a result of this condition the Agent set is unable to receive any ACD calls. This update corrects the problem by having CTI process the release message to the Agent set, placing the Agent set back to In Service mode.
Q01920932
Software Update BCM.R400.241-SNMP Description:
----------------------------------------------------
- Allows the customer to explicitly assign the IP Address to be used as the SNMP agent address for cases when the customer management system processing S NMP traps is sensitive to the value of agent-addr field.
Q01848077
Software Update BCM.R400.240-IPTEL Description:
----------------------------------------------------
- No speech path after call placed on hold
For G.729 and G.723 codecs, always specify the VAD setting in the SIP messaging.
Q01925484
Software Update BCM.R400.239-CORE Description:
----------------------------------------------------
- Calls to busy DECT handsets don't get busy tone
When DND Busy is enabled on DECT handsets, calls to busy
DECT handsets receive ringing tone instead of busy tone.
Q01901993
Software Update BCM.R400.235-VOICEMAIL Description:
----------------------------------------------------
- The voicemail application crashes when the CCR tree transfer node has been
configured to use an Outdial method as Route for an internal DN.
When the CCR tree transfer node has been configured to use an Outdial method
as Route for an internal DN, the voicemail application generates an event
to handle this scenario but the event generated is not defined in the code.
This update corrects the problem by defining the system event for this
problem scenario.
Q01918177
- VPIM message fails to get delivered to VPIM mail boxes
When a VPIM message is sent, the notification MWI is turned 'ON' on the target DN, but when the user checks the voice mail, gets a dead air message. User on
the sender side gets a voice mail indicating that the CC messages could not be
delivered due to a network issue. This issue is caused by structure having garbage data due to alignment requirements. This update resolves the issue by implementing comparison of structures using conditional operators.
Q01901863
Software Update BCM.R400.234-CTI Description:
----------------------------------------------------
- If a large amount of files are located in the /var/nn/ivr/data or
/var/nn/ivr/fax folder, the Element Manager IVR page takes a long time
to show. Also, the content of those folders is part of the IVR backup
but not all files in that folder should be backed up because it makes
the backup file very large. The backup will now filter out some of the
files that were not meant to be backed up. The update itself will remove
those files from the disk when applied.
Q01923599
Software Update BCM.R400.233-QOS Description:
----------------------------------------------------
- O/S related applications are failing
BCM4.0 configured as a router and with the MCDN feature enabled rebooted
intermittently due to a kernel crash. The crash was caused by a mishandled
packet buffer in a driver for H.323 packets that got forwarded between two
BCM IP interfaces. This issue could occur even though NAT and IP Policy
Filters were turned off. This update corrects the problem.
Q01871449
Software Update BCM.R400.231-CTE Description:
----------------------------------------------------
- Unable to hold and join the call with TSP
The TSP has a connected inactive call reference when an Auto Privacy OFF
feature is being used to make a conference call. This update corrects the
problem by having a condition in the code where the bridged shared lines
are used.
Q01880534
Software Update BCM.R400.229-BIND Description:
----------------------------------------------------
- BCM 4.0 uses BIND version 9.4.1-P1 as a proxy DNS cache and therefore is
potentially vulnerable to the CVE-2008-1447.
This update includes BIND version 9.4.2-P2 to fix the issue.
Q01908170
Software Update BCM.R400.227-NCGLKERNEL Description:
----------------------------------------------------
- The lcrash utility stops working after the application of BCM.R400.SU.System.011
The problem occurred due to a mismatch in the kernel version and System.map
file. This update resolves the issue.
Q01888188
- The RAID card does not support 48bit LBA
Depending on the RAID initialization state, 48bit LBA may incorrectly be
enabled for hard drives that support it while connected to the RAID card.
This update will always disable 48bit LBA, therefore the RAID cards will
now work with all supported hard drives.
Q01888515
Software Update BCM.R400.220-RAID-PROVIDER Description:
-------------------------------------------------------
- Uninitialized hard drives fail to initialize in Dupli II raid arrays
Dupli II raid card are optionally configured in BCM1000, BCM400, and BCM200 systems.
With this update hard drives will now be correctly initialized after the BCM is rebooted.
Q01888515
Software Update BCM.R400.217-CoreUploadProvider Description:
------------------------------------------------------------
- Element Manager does not allow user to download core image to the MSC card
This update allows to download core image to the MSC card and displays a
"proceed anyways" warning message on Element Manager when the user tries
to download a BCM 4.0 core onto an MSC card with a load older than N - 2.
Q01827695
Software Update BCM.R400.215-CORE Description:
----------------------------------------------
- Can't restore backup since core update 184 installed
After application of update 184, a coretel backup taken from an earlier
BCM 4.0 release cannot be successfully restored.
Q01884362
- Echo on analog DID trunks (ADID4)
Echo can be heard during the first 10 seconds of a call for analog DID trunks
on some Central Office exchanges. This issue is addressed in this update.
Q01760892-02
- Calls with no CLID cannot connect to BCM50 via H323
When a person with no CLID feature (e.g. a cell phone) calls the BCM, this call
does not tandem via H.323 to a second BCM. Incoming calls with CLID tandem
successfully.
Q01883856, Q01879253, Q01886058, Q01886077
- Calls using the SIP Trunks not reverting to the Prime Set when WAN Link fails
Calls that route across the Virtual Trunk using SIP, are not being redirected to the Prime Set when the WLAN link is down.
Q01833351-02
Software Update BCM.R400.212-CTI Description:
---------------------------------------------
- during a special TAT scenario when a user hangs up, the CTI Tracker
instance was not getting killed. This tracker instance was interfering
in other calls/features, due to which Voicemail was becoming unresponsive.
This update corrects the problem by making CTI process the release
message sent by the Core, which leads to the killing of the Tracker instance.
Q01840996
Software Update BCM.R400.211-APACHE Description:
------------------------------------------------
- Cross Site Scripting (XSS) or Denial of Service (DoS) vulnerabilities in Apache
Security Vulnerabilities in the Apache 1.3 and 2.0 Web Server Daemon and "mod_status" Module May Lead to Cross Site Scripting (XSS) or Denial of Service (DoS).
More Info: http://securitytracker.com/alerts/2008/Jan/1019154.html
Q01814487-03
Software Update BCM.R400.208-IVR Description:
---------------------------------------------
- Uploading a prompt file appeared to fail
This occurred when there were already many prompts installed on a system.
Q01858093
Software Update BCM.R400 .207-IPTEL Description:
-----------------------------------------------
- Redirecting H323 calls with no CLID do not complete
The issue has been that the VoIP Gateway does not look at the RGN number once the calling number is empty, regardless of whether the "Redirect OLI" setting is enabled or not. In this case if the destination network requires a CallingPartyNumber, then the call will not complete successfully.
Q01827221-01
- Intermittent no speech path on H323 calls from a BCM set that Forward No Answer to a CS1K CallPilot
It was found that the MGS was queuing open media path requests too long, so that if the CS1K initiated a quick media path redirect while the original request was still being processed, a transport mismatch error could occur, resulting in no speech path.
Q01774840
Software Update BCM.R400.205-ISDN Description:
----------------------------------------------
- Kernel crashes when the system goes for an auto-reboot after applying
the BCM.R400.SU.System.006 update. Problem occurred due to improper termination
of ipppd processes while applying the ISDN Bundling update (BCM.R400.120-ISDN).
This update resolves the issue.
Q01814627
Software Update BCM.R400.204-CDR Description:
---------------------------------------------
- CDR reports incorrect records for Hunt groups when Manual DND
(Feature 85) is programmed on the sets of HG members.
This update resolves this issue by changing CDR to support manual
DND being programmed on HG members.
Q01877898
Software Update BCM.R400.203-UTPS Description:
----------------------------------------------
- The LCD on the KEM modules going blank intermittently
The following latest firmware is being included in the BCM 4.0 build which
fixes the 1110 series expansion module's issues.
0623C4L.bin - for 1110 (Next Gen) IP Phone
0624C4L.bin - for 1120 (Next Gen) IP Phone
0625C4L.bin - for 1140 (Next Gen) IP Phone
Q01877250
Software Update BCM.R400.202-SCD Description:
---------------------------------------------
- The CallHistory.YYYYMM.txt files are filling up with errors at the rate
of 8 lines per second and consuming on average 1GB of disk space per month.
This happens on systems with IVR config Data loaded on them, that are not
actively using/running the IVR application. This fix addresses the issue.
Q01788956
Software Update BCM.R400.201-CTI Description:
---------------------------------------------
- The IVR CallHistory.YYYYMM.txt files fill up with errors at the rate
of 8 lines per second, consuming on average 1GB of disk space per month.
This happens on systems with IVR config data loaded on them but which lack
an IVR keycode.
This fix, in conjunction with BCM.R400.202-SCD, will resolve this issue.
Installing this update without BCM.R400.202-SCD creates no side effect.
Installing BCM.R400.202-SCD without installing this update will cause
backups to fail for systems without an IVR key code.
Q01788956
Software Update BCM.R400.199-VOICEMAIL Description:
---------------------------------------------------
- Voicemail crashes with event error codes 10002 and 10230
Two agents are on two different calls. One of them transfers their call to the other agent. Now the agent who has two calls holds one of them, disconnects the other and invokes F906 (supervisor help), which leads to a voicemail crash. This update resolves the issue by checking for this particular scenario and display a message on the set.
Q01848085
- Auto Park & Page feature does not work when customers call in.
The customer is not able to connect to any of the departments using Auto
Park & Page feature. During system boot up, the Auto Park & Page feature
from Call Pilot Manager was not getting registered, resulting in the user
getting the response "inactive feature" when invoking Auto Park & Page.
This update resolves the issue by increasing retry attempts in registration
of the Auto Park & Page feature with the voicemail application.
Q01833389
Software Update BCM.R400.198-OAM Description:
---------------------------------------------
- Remote Scope Read Only
At the Configuration -> Data Services-> DHCP Server -> Subnets -> Add button,
the "Subnet Mask" field was Read Only.
Q01868897
- Help link is wrong for 'ignore in-band DTMF in RTP'
At the Configuration -> Resources -> Telephony Resources -> IP Trunk Setting,
when hovering over the "Ignore in-band DTMF in RTP" option, the help text was
displayed with the wrong messaging. The message is corrected.
Q01831506
- EM Version inconsistency
Different EM releases follow different version naming rules such that an
EM version from one release is not comparable with the version number of
another release, even though the frameworks are the same. To resolve the
issue, a new version naming is defined and is being applied for all
releases such that the EM version for different releases become comparable.
Consequently, the Help screen is updated to show the EM version.
Q01814447
Software Update BCM.R400.195-DHCP-PROVIDER Description:
-------------------------------------------------------
- DHCP lease information is not displaying in Element Manager on BCM 4.0.
This fix addresses the issue.
Q01852586
Software Update BCM.R400.193-IVR-RE-ENABLE Description:
-------------------------------------------------------
- Unable to perform Backups after applying BCM.R400.SU.System.010-200804
Systems that have applied SU.System.010, and which do not have IVR
keycodes installed, will be unable to perform backups. The backup
processes attempts to stop and re-start IVR; this would fail because
the SU disabled IVR processes on systems without keycodes. This update enables
these processes to restart.
Q01864658
Software Update BCM.R400.192-CTI Description:
---------------------------------------------
- CTIServer crashes in a TAT call scenario
CTIServer crashes if two simultaneous TAT requests are sent by Core to CTI
for the same trunks in TAT-enabled tandem systems. This update corrects the
problem by rejecting one of the TAT request if already one TAT is in process
Q01847192
Software Update BCM.R400.191-UTPS Description:
----------------------------------------------
- Single IP Phone locks up after reboot
Due to a port mismatch the DN of the IP set gets assigned to Co-loop.
During restart of an IP set, UTPS was using LAD and STNX information
received from Core through the "query PDN Response" FUMP without
checking for hardware ID and Set Type. This is now fixed by verifying
the hardware ID and the Set type in the FUMP message.
This is validated against the expected Hardware ID and the Set type.
Q01801665
Software Update BCM.R400.190-DOORPHONE Description:
---------------------------------------------------
- Call from doorphone only rings once when one of the Hunt Group sets is busy or uses DN D
If a Hunt Group is called, a reject event may occur if ANY of the target
phones that are being rung are busy. This causes the call from a doorphone
to be abandoned, and hence none of the other phones in the hunt group get
an opportunity to answer it. To correct this, only disconnect the call
attempt when it reaches the timeout period i.e. only allow this disconnect
shortcut to paging if the user is dialing a single phone.
Q01779415
Software Update BCM.R400.189-VOICEMAIL Description:
---------------------------------------------------
- Unable to service Doorphone call when the call is routed to VM
When a doorphone call goes to voicemail, the doorphone hears greetings,
and is solicited to record a message or provide key input, neither of which are
useable functions by doorphone. The acquire action of VM prevents the
doorphone software from disconnecting in this situation. This update
resolves the issue by disconnecting the call when a doorphone call goes t o
voicemail.
Q01845653
- Mis-routing of Calls in CallPilot using CCR & Call Center
Despite the user pressing correct digits, Auto Attendant transfers an external call to skillset different from the expected one.
This update corrects the problem by resolving a timing issue.
Q01826967
- Feature F970 should be registered only if APPP keycode is applied.
F970 feature code gets registered with the core irrespective of the APPP keycode status. This update puts a check to see whether an APPP
keycode is present before F970 is registered.
Q01816244-02
- Changes for APPP and Intelligent Contact Center (ICC) Keycode issue
When the APPPack keycodes are enabled, the Contact Center Functionalities
may not work as designed. This update addresses this anomaly.
Q01815622-02
- RCC 2.5 cannot connect to DB and invalid XML
Call Center received a line ID in place of a DN from the middleware. This caused
the XML validation against the schema to fail, since DNs are specified in the
schema to be numerical, whereas the line ID is alphanumeric. Now this is
detected and a numerical value is assigned to the DN.
Q01786289-02
- APPP symbol kiosk URL allows paging for null station name
Symbol kiosk allows paging even when the URL specifies a null station name.
This update corrects the problem by introducing an extra check for the
null station name.
Q01829664-01
- Localization of the message "Please Wait" for OBP fails.
In the One Button Page feature, when the primary language is changed to other than English, the "Please Wait" prompt fails to appear in the respective language selected in the CallPilot Manager. This update corrects the issue by displaying the prompts for all selected languages.
Q01830142-01
Software Update BCM.R400.188-CDR Description:
---------------------------------------------
- CDR shows incorrect records for Hunt group scenario when DND on Busy is enabled.
This update resolves this issue of reporting records in CDR correctly by changing the CDR design to support when DND on Busy is enabled.
Q01841781
Software Update BCM.R400.187-IVR Description :
---------------------------------------------
- Trying to create the VASDBlist using dbman from the Advanced Command
IVR panel fails.
Q01849935
Software Update BCM.R400.186-IPTEL Description:
-----------------------------------------------
- SIP Call from CS2000 to BCM cannot be forwarded to CallPilot on CS1000 5.0
In this scenario, it was found that the BCM could not handle receiving a
SIP 183 followed by a SIP UPDATE, both with media parameters specified,
and so did not handle the media redirect promptly.
Q01779930
- SIP Call failure from BCM50 (UDP) to CS1000 (TCP/TLS)
SIP Calls from the BCM to the CS1K were failing when the CS1K was
configured to use TCP/TLS. This was found to be a result of the BCM
failing to send a SIP PRACK out in response to CS1K's SIP 180 (100rel)
message.
Q01778047-01
- Extra diagnostics around MPS initialization
Additional logging was added around the MPS initialization procedures in
order to show in the logs if these procedures had completed correctly.
Q01661706
- No Speech Path for BCM H323 CFNA from CS1000 5.0 set to a CS1000 Call Pilot
It was found that there was an intermittent no speech path issue for
H323 calls to a CS1000 5.0 set that was CFNA to a CS1000 Call Pilot.
This was a result of the BCM not resuming speech path once the CS1000
attempted to redirect the media path to the Call Pilot.
Q01833478
- BCM did not support SIP Re-INVITE with no SDP
SIP Re-INVITE with no SDP would be rejected by BCM with SIP 415
Unsupported Media. Therefore, SIP calls between BCM and CS1000
dropped when CS1000 attempted to redirect the calls. Changes were
made to allow BCM to support the Re-INVITE with no SDP.
Q01833443
Software Update BCM.R400.180-Dialogger Description:
---------------------------------------------------
- Alarm/event 247 has been modified to be more specific.
This is a request to have event/alarm 247 include more specific
information on the trouble being reported. This will have
additional parameters that could isolate the trouble and allow
customers to troubleshoot and clear the issue themselves.
Q01801837
Software Update BCM.R400.179-CTE Description:
---------------------------------------------
- Telephony applications reacting to and/or controlling incorrect devices
CTE Applications that monitor or control BCM devices are receiving
inconsistent call progress events for different devices. This update
will resolve the problem.
Q01824811
Software Update BCM.R400.177-CTI Description:
---------------------------------------------
- Callpilot locks up Intermittently and drops the calls directed to AA/call centre
Callcenter freezes intermittently. Auto Attendant get dropped
when the incoming calls are directed toward the callcenter.
At this time, voicemail features like "open", "transfer", and
"leave message" are still active. The Callcenter agents who have
already logged in would be active. The calls in the queue stay
in the queue, however new calls don't get through.
This update corrects the memory leak issue that's causing this problem.
Q01773886-01
Software Update BCM.R400.175-GLIBC Description:
-----------------------------------------------
- Changes to Australian Daylight Saving April 2 008
Australian Eastern (New South Wales, Victoria, Australia Capital
Territory and Tasmania) and Central (South Australia) time zones
will extend daylight saving and also harmonise start and end times
commencing April 2008. From April 2008, daylight saving will end
on the first Sunday in April and recommence on the first Sunday in
October in all states.
Argentina adopted DST on Dec 30, 2007. This update has DST ending
the third Sunday of March, and then beginning again the first
Sunday in October.
Q01817208
Software Update BCM.R400.174-MSC Description:
---------------------------------------------
- MT_RTP Crash fix
IP trunks were failing because the BCM was rebooting intermittently.
The system was rebooting due to a crash in media transport driver.
This fix avoids such crashes.
Q01790489
- MSC Lockup Fix
VoIP calls were failing intermittently as one of the threads in MscService
was getting locked up. This was because of a race condition between
MscService and DSP while the Voice DSP task was being configured.
This fix corrects this problem.
Q01580636-02
- ISDN PRI back-to-back connection on BCM4.0 systems was failing intermittently.
When a bundled ISDN call was connected and disconnected repeatedly, the
call was failing intermittently. This was due to two reasons, the first was
due to a task context mismatch in the MSC, the LCP packets were not
reaching the correct destination; and the second was the WAN task creation
was failing. The fix corrects these issues.
Q01651355
Q01651355-01
- Modifying the ds30 log statements in BCM4.0
Some of the newly added log messages in Msc were not in line with ds30
logging practices. These messages are used in manufacturing while
conducting the sanity tests on the MSC cards. The fix modifies the log
statements as per the ds30 standard.
Q01743627
Software Update BCM.R400.171-IVR Description:
---------------------------------------------
- IVR lines may fail to answer calls after a caller hangs up with prompts playing.
If a caller hangs up while the IVR is speaking prompts, the IVR
application may fail to answer any subsequent incoming calls.
The problem occurs when the application has two or more Speak
blocks in succession without the wait boxes checked (or a Speak
block and a Select block with a prompt). If the prompts are
still playing when the caller hangs up, and the application is
written to go directly to an Answer block for the next call
without recycling, then the line may fail to receive any more
incoming calls. The bim line status will show the line is not
put in ready (rdy) state to take another call. This is only for
applications that do not recycle before returning to the Answer
block. In the more typical scenario, an application will run to
the end and recycle after a caller hangs up. The unplayed prompts
(i.e. the Speak blocks) are aborted when the application restarts.
This update causes the unplayed prompts to be aborted at the time
the caller hangs up, which readies the line to execute another
Answer block.
Q01809036
Software Update BCM.R400.170-RECOVERY Description:
--------------------------------------------------
- In rare circumstances, the Backup or Restore operations may encounter inadequate disk space. When this condition occurs, any transient files created by an interrupted Backup or Restore are removed from the disk.
Q01802537
- Backup file does not contain installed update history.
The tar files produced by backups do not contain the history of
updates that were applied to the system from the initial power up.
This updates makes the history file available in the log file
so that support personnel can easily identify the state of systems
they are supporting.
The "softwareupdates.log" can be obtained from the Log File by
navigating to 'systemInformation.tar.gz'.
Q01479103
Software Update BCM.R400.169-VOICEMAIL Description:
---------------------------------------------------
- Agents stop receiving calls after wrap time
This has been fixed by clearing all the agent shared data if an activity
code feature is activated for that agent.
Q01449845-01
- Unread Skillset Message appearing in RT (Real Time) after listening
to VM (VoiceMail)
The problem is that Contact Center is not updating the skillset message
counter when the message has been read and expunged. This has been
fixed by updating the message counter in Contact Center once voicemail
send s the expunge message.
Q01693848
- CallCenter: XML does not show F905 when there is a F906 Notified status
Due to limitations in the reporting architecture, we may only report on one
active agent state at a time. There is an issue where a Supervisor misses a
(F906) Supervisor Help request, then releases the notification on the telset
without checking the messages. This creates a constant F906 notification
flag for that supervisor until they manually enter F906 and clear all
notifications. This is the feature intent, however when the supervisor is
in the state with a notification pending and enters (F905) Silent
Monitoring, the XML will report the Supervisor as handling a F906 request,
NOT doing a F905 Silent Monitor session. The fix for this CR is to suppress
the F906 status when the supervisor enters F905, thus the XML will properly
display the supervisor's active state.
Q01384700
- The Symbol Kiosk output is not customer friendly.
This issue has been fixed by displaying only the text messages
"Help Requested" or "Help Cancelled", when the user requests
the help page from Internet Explorer.
Q01757155-01
Software Update BCM.R400.168-UTPS Description:
----------------------------------------------
- Issues found during Designer Testing of the Expansion Module for
IP Phone 1100 series Hardware.
Issues were found while testing with the Expansion Module for
IP Phone 1100 series hardware. There was a mismatch in the Expansion
Module for IP Phone 1100 series type. Also, issues with the misalignment
of the KEM labels are fixed.
Expansion Module for IP Phone 1100 series is now supported with BCM4.0
Q01578700-03
- Support for IP Phone 1110 Sets in BCM4.0
A new firmware file was added in the BCM4.0 build to support IP Phone 11 10.
Q01764255
- Inclusion of new firmware files for 1110, 1120e, 1140e, 2007,
2002 and 2004 Phase 2 IP sets.
Added the latest versions of firmware files for 1110 (0623C4D),
1120e(0624C3G), 1140e(0625C3G), 2007(0621C3N), 2002 and 2004
Phase 2 Sets (0604DAX). LLDP is supported on 0604DAX.
Q01779467
Software Update BCM.R400.167-NCGLKERNEL Description:
----------------------------------------------------
- BCM 4.0 software does not supports multiple USB
flash storage (thumb) drives to be mounted without
rebooting the system. There is no issue found when
the same USB drive is used, however if a different
one is used then the system fails to correctly
mount this USB drive, and a reboot is required to
mount the drive as expected.
This kernel update addresses this issue and allows
mounting a USB drive, then unmounting it and
mounting another without rebooting.
Q01773831
Software Update BCM.R400.166-SCD Description:
---------------------------------------------
- NTP daemon's log file "filegen" is not currently managed by log rotate and
the file could grow indefinitely. When managed by logrotate, a size limit
is enforced.
Q01449728-02
- Unable to apply updates due to Disk space exhaustion.
The /var/log partition gets filled up completely due to kernel crashes and
other large files. This partition will be cleaned up as necessary.
This fix addresses the issue.
Q01722625
- The One Button Text "feature inactive"
SCD failed to start the One Button Text process because of some missing
startup scripts.
Q01794340
- Unable to apply updates due to Disk space exhaustion.
Binary files in /var/log are removed now when free disk space becomes low.
Q01803712
Software Update BCM.R400.165-CORE Description:
----------------------------------------------
- Telephone set time did not change on DST change.
After applying the update the telephone set time will reflect
the change in DST.
Q01776352
- Unable to make any H.323 calls to the BCM or Tandem through the BCM
Tandem calls between PRI and IP fail with "Unallocated Number."
Q01798621
- No dial tone for second call on i2033 when interacting with LNR
When you lift the handset of basic set and do F5 and then put the
call on hold then you will get dial tone. But when you do F5 without
lifting the handset and then put the call on hold then dial ton e
won't be given.
Q01803622
- Cannot release the call when receiving the call while KEM is booting
If a set receives a call while its KEM is booting up, that call cannot be
released after KEM boot up is complete.
Q01745049-01
- Line redirecting to incorrect number at times
When two calls come in at the same time to different target
lines, both calls redirect to the same destination.
Q01755373-01
- Unanswered calls disconnect after just 6 minutes
Incoming trunk calls which are unanswered for 6 minutes are
force disconnected by the BCM.
Q01785007-03
- Call not clearing after handsfree call from i2001
On an i2001, when a call is initiated in handsfree mode, once
the called party has answered, the caller then lifts the handset
to speak. After the call is completed, the caller replaces the handset
back in the cradle, but the call is not clearing. The display
is shows the called party number, for both internal and external calls. To clear the call, the caller has to press the release key.
Q01796293-01
- Call Diversion (Partial Rerouting) not Working on T-T User on BRIM
ETSI Call Diversion (partial rerouting) does not work when the T-T
user setting is configured on a BRI module. It works fine when the
S-T user setting is configured.
Q01788089-02
- Noticeable Stuttered ring Tone on 1200 series on intercom calls
while doing a transfer.
Stuttered ringback tone is heard on 1100 and 1200 series
IP sets during call transfers.
Q01742086-01
Software Update BCM.R400.SU.System.008-200802 Description:
----------------------------------------------------------
- Element Manager cannot access BCM from user PCs - gets MOF error from Java
If an EM is freshly installed from a BCM that was updated by
BCM.R400.SU.System.006 and BCM.R4 00.SU.Desktop.004,
the EM is unable to connect to the BCM. After downloading
the cartridge, it displays an error message about not be able
to open MOF directory.
Q01824960
Software Update BCM.R400.163-QOS Description:
---------------------------------------------
- /var/log is at 100% capacity
BCM_DataInterfacesProviderAgent.log file is not rotated properly, as a
result it can grow until it takes up all free space on the /var/log partition.
This update fixes the issue.
Q01765748
Software Update BCM.R400.161-CDR Description:
---------------------------------------------
- CDR reports the CLID for incoming calls Intermittently due to active registration
of CLID by the other software or equipment.
This update resolves the issue of recording CLID Intermittently by changing the CDR design to support both active and Passive registration of CLID.
Q01738969
Software Update BCM.R400.160-SoftwareManagement Description:
------------------------------------------------------------
- The transfer of software is optimized when "My Computer" retrieval
option is used from Element Manager. Only the necessary software
packages in the update will be downloaded to the BCM instead of all
the software packages.
Q01791291-01
- Automatic backup and restore of RPM Database
The RPM database on BCM 4.0 can become corrupted, preventing users from
logging in with Element Manager or applying updates. This update delivers
enhancements for RPM Database robustness.
Q01592770-01
Software Update BCM.R400.159-VOICEMAIL Description:
---------------------------------------------------
- High CPU spikes
If a Desktop Messaging client is configured for Auto Send/Receive, and a new
fax or voice message is delivered to that client's mailbox, resulting in more
than 500 messages in that mailbox, CPU usage spikes to 100%.
This update will resolve the problem.
Q01762747
- Call Sender shows corrupted CLID for German profile
This update increases the Local Number Length from 7 digits to 15 digits for
German profile so that CallPilot can correctly determine the dialable DN for
Call Sender feature.
Q01789495
Software Update BCM.R400.158-CORE Description:
----------------------------------------------
- Element Manager shows incorrect OLI digit length
When one increased the received digit length, the OLI field length did not increase.
Q01772589
- Lamp indication for M7324 is lost at keys display
After entering into SBA (Set Base Administration), navigation icons on an M7324 are not displayed. Programming features on the same set with F*3 will not show icons on the set when feature is used.
Incoming call line appearances on the set won't show BLF icons on the set.
Q01762357
- DPNSS call cut off
When a tandem call is answered at a destination node and transferred
back to the tandem node via a DPNSS link , the call is dropped after
about 2 minutes and the set is left in a locked up state until one
presses the intercom key and then the release key.
Q01688511
- E&M T1 stops accepting calls
Under high traffic conditions, T1 E&M trunks may stop accepting
calls from the network. The root cause was identified as an error
in the coretel DSP code which prevents detection of DTMF digits.
Q01759578
Q01743932
- Feature **option is unavailable
This update allows a single TDM set to boot up o n SRG systems to allow
access to F **OPTION. Access to F **OPTION allows the
technician to select cadences and disconnect supervision options for
various markets.
Q01782786
- Night service does not turn off on Mondays
The customer has night ringing service set up where
the start and stop times change over the weekend.
On Mondays, the night service doesn't turn off.
Q01773120-01
Software Update BCM.R400.153-BTRACE Description:
------------------------------------------------
- Changes were applied to the BTRACE application setup which will change the
security policies when the BTRACE keycode is active.
Q01458934.
- btraceserver will not start
Q01781603
Software Update BCM.R400.150-GAP Description:
---------------------------------------------
- This update adds a privilege to the BCM called SetProgramming. The
SetProgramming privilege will have access to the following Element
Manager Screens:
Welcome
Current User
Active Sets: Line Access, Capabilities and Preferences, Restrictions
Active Applications DN: Line Access, Capabilities and Preferences, Restrictions
Inactive DNs: Line Access, Capabilities and Preferences, Restrictions
All DNs: Line Access, Capabilities and Preferences, Restrictions
Q01788687-01
- IP Set type 1110 support in Element Manager
Q01764255-01
- Issue with Element Manager installed on a French -enabled PC
When starting the EM installed on a French-enabled PC (regional settings
set to French Canada or any other French language region), some incorrect
text is displayed ("Panneau de navigation d???l??ment").
This update ensures that French text will be properly presented in the EM.
Q01535611
- Button mapping is incorrect for M7310 graphical representation
When programming buttons on an M7310 set with the Element Manager,
the buttons were incorrectly numbered. The button #11 was missing and
there was a non-functional button numbered 35. This update adds button
#11 and deletes button #35.
Q01725188
Software Update BCM.R400.149-DSPFIRMWARE Description:
-----------------------------------------------------
- Short "beeps" on IP sets coming from the BCM
The CED's signal power and signal-to-noise ratio (talk-off) were increased to prevent misdetections of CED.
Q01640437
- T.38 Fax Interoperation with Xerox WorkCenterPro added
Added support for interoperation with fax machines requiring echo protect tone for both CallPilot and T.38.
Q01658598
Software Update BCM.R400.148-CORE Description:
----------------------------------------------
- GATI: Auto Calibration issue with 800 ohms Transition feature
This update implements an 800 ohm impedance transition
between the onhook (high impedance) and offhook (50 ohms impedance)
states for 300 ms on analog trunk calls. This extra transition
protects the analog front end circuitry from shorting under
improper ring trip conditions.
Q01644162-02
- Australia Profile - ROI call drop issue.
In ROI mode, calls are getting dropped intermittently in some sites
in Australia. This issue is fixed in both GATM-Ver1 and GATM-Ver2
firmwares.
Q01663473-01
Q01470485-01
- Adaptive Lin e Tuning Support for GATM-Ver2.
Adaptive Line Tuning support is added in GATM-Ver2 firmware. This is to
resolve the echo issues reported in multiple sites in different markets.
This new line tuning algorithm calculates the Filter Hybrid coefficients
dynamically during boot-up based on the CO line conditions.
GATM Adaptive Line tuning will only be supported on GATMv2 hardware and
later vintages of GATM and combinations modules, which include the
following top level codes:
Gx16 MBMs (NT5B42AAABE5/NT5B42AAACE5) &
GATM 4/8 (NT5B44BAABE5/NT5BAAABE5).
Q01755111-02
Q01644162-02
- Issue with VoIP trunks Locking Up
After TRO happens on a VoIP trunk, there is mismatch in the release sequence
for a subsequent incoming call on the same trunk. This results in a VoIP
trunk lock up.
Q01685091
Software Update BCM.R400.147-CTI Description:
---------------------------------------------
- Busy CCR Tree intermittently quits taking calls
Incoming calls to a CCR Tree stop being answered. The calling party
sometimes receives an audible message "Can't continue. Please try
again later" or the call simply quits without any message. When this
occurs, the administrator who is recording in the same mailbox is
terminated with the error message "Cannot continue" on the set display,
and the mailbox becomes inaccessible. This is caused by the voice
file of a mailbox being deleted when it is simultaneously being accessed
for both read and write operations. This update prevents the deleting of
the voice file when it is being accessed for both read and write access.
Q01687919
Software Update BCM.R400.146-BIND Description:
----------------------------------------------
- BCM 4.0 uses BIND version 9.3.1 as a proxy DNS cache and therefore is
potentially vulnerable to the CVE-2007-2926.
This update includes BIND version 9.4.1-P1 to fix the issue.
Q01750968
Software Update BCM.R400.144-OPENWBEM Description:
--------------------------------------------------
- Cannot access system with Element Manager
Unable to login to Element Manager. Logins get stuck at "resolving cartridge identifier" Webpage, Ping, and SSH accesses work.
Q01751044
Software Update BCM.R400.143-CORE Description:
----------------------------------------------
- LEDs inoperative on M7324 after applying Core update
LCDs on M7324 sets will not illuminate for active calls.
Q01769222
BCM.R400.134-CORE
------------------
- After applying the CoreTel update BCM.R400.109-CORE, set time
is five minutes behind system time, even when Date and Time
Source in Element Manager is set to either Manual or Trunk .
Q01723283
- Event 380 is not seen for ROA Line tuning in Australia
The line tuning feature is non-functional in the Australian market.
This could result in incorrect volume levels for analog trunk calls.
Q01653010-01
- Intermittently, the skill set agent does not get the Activity Code
prompt after releasing a call.
Q01675801
- CoreTel restarts when faxes a re sent at a very high rate. This
issue is observed when a third party ISDN FAX card is used.
Q01471821-01
- In the German market profile, if a supervisor invokes the JOIN soft key
in a silent monitor session, the supervisor will not get voice path. This issue is observed if the silent monitor setting is No.
Q01672789
- In a particular multi-party conference scenario, CoreTel restarts.
If a three-party conference is established due to Call recording feature
(F989) and this three-party conference converts into a multi-party conference,
CoreTel restarts.
Q01731350
- Background music is not retained for IP sets after a system reboot.
Q01321800-03
- Redirect information is incorrect after Blind Transfer when TRO is enabled
An incoming PRI call is tandemed from a CS1000 via VoIP to a BCM where it is
answered. The BCM transfers the call to a second CS1000 via VoIP trunk where
the call is "forward all calls" back to Centralized Voice mail on the first
CS1000. When TRO is invoked to optimize the VoIP trunks, the BCM sends incorrect
redirection information to the first CS1000 so the transferred call lands in
the general delivery mail box instead of the set mail box.
Q01594717-02
- Calling Party Privacy is not working
When a set in Normal mode dials through VoIP to the SRG
using the CS1000 presentation restricted feature (no calling
party number provided), the SRG substitutes its main number
in the tandem call to the public network. In keeping with
the presentation restricted feature, no calling party
information should be provided.
Q01538245-02
- BCM Delay in sending NAM on DPNSS Link
Incoming DPNSS calls on Feature-Net Embark circuit rings
the destination set immediately. However, the calling party
hears ringback approximately three seconds later.
Q01428057-04
BCM.R400.122-CORE
-----------------
- Copy and Paste of Analog Trunk data not happening thru EM
When analog trunk data is copied to a different trunk using Element
Manager, the required information is not copied.
Q01637740
- Issues with restrictions filters and Element Manager
Element Manager does not display "1AAA" set restriction
override filters that were programmed through the set-based
admin. Also, the user cannot add the restriction "1AAA" in
Element Manager.
Q01514355-02
- Night ringing service stops working
Night service ringing will stop functioning if night service
configuration end time is different for different weekdays.
Q01621516-01
- Silent monitor does not function in UK market profile.
A loud tone is heard on the Agent supervisor set when the silent
monitor feature code is invoked. When the supervisor presses the
"join" soft key, the monitored parties also hear the tone. This
occurs only in the UK market profile.
Q01618502
- Autodial lights do not work with i2004 phones
On i2004 phones, the Autodial icon does not illuminate when
the target set is off hook
Q01530111
- Pulse Dialing does not work for the Brazil Market profile.
Pulse Dialing on analog trunks does not work for the Brazil Market
profile with a GATM1 module.
Q01612145
- GATM2 rev F Lines show as "Not in Service" in AUS Dip Switch mode.
When the new GATM2 hardware with Rev-F support is installed in DIP
switch mode in the Australian market, the GATM2 MBM will not come
up, and lines will show as "Not In Service"
Q01624801-03
Software Update BCM.R400.141-VOICEMAIL Description:
---------------------------------------------------
- Voicemail features unavailable
Symptom: Access to the voicemail features such as F981, F983 etc. indicates
"exiting the system, good bye" and the CallPilot Manager shows the Available
Subscriber Mailboxes as negative when trying to add a mailbox. The problem
was due to voicemail being unable to get licenses from the CFS Server.
Q01757636
Q01678118
Software Update BCM.R400.138-IPTEL Description:
-----------------------------------------------
- FEPS UDP thread corruption upon receiving non-MCDN packets on port 15000
The thread that processes UDP packets received by FEPS made the assumption that any packets received on port 15000 contained MCDN data. Upon receiving non-MCDN packets on this port, memory corruption would then occur causing a core file to be generated by that thread.
Q01753800-01
Software Update BCM.R400.137-APPP Description:
----------------------------------------------
This update introduces the following new feature.
- Advanced Paging Productivity Pack (APPP)
The APPP provides the following four capabilities
One button page - an extension of the existing one button park and page.
This feature will perform a page when a pre-programmed feature key is
pressed even if no active call is present at the set. An example would be
"Cashier in Aisle 1 needs change").
One button Text Message - Allows a text message to be sent
(and acknowledged) to a fixed or wireless (Dect or Spectralink) phone.
An example would be "Angry customer at Aisle 1").
Customer Assistance Box - This feature allows a retail end customer to
walk up to a customer assistance device in a store and press a large
"Please help" button. The system will then perform a periodic page
such as "Customer in electronics requires help". When a sales assistant
arrives he/she presses a different button to cancel any further pages.
The assistance request and the required time to answer the page is
recorded in a CSV file for later reporting by a custom CDR application.
Scheduled Paging - system will provide a scheduled specific page
(e.g. "the store is about to close").
Administration of the above is performed via Element Manager or NCM.
All four features are enabled by a single binary third party keycode.
- Vista compatibility for Element Manager
This update includes fixes to make the Element Manager Vista compatible.
The following issues are addressed.
- Critical alarms appear when APPP update is installed and BCM rebooted.
The following alarms appear on every reboot of the BCM after the update
BCM.R400.128.APPP-1.6-1.1 is installed - Alarm ID:31079 and Alarm ID:31079.
These alarms are false. They are log info messages and mistakenly tagged as
alarms. This update addresses the issue of false alarms.
Q01750933
Software Update BCM.R400.136-VISTA Description:
-----------------------------------------------
- Service Manager table unordered in Vista
This release includes an update to display the table in alphabetical order by service name.
Q01620584-01
- DN Type of route no longer refreshed automatically
When adding a route and setting the Pool to blocA, the DN type did not change automatically to Private (from the default Public).
Q01716483
- HW Inventory shows Retrieving for nonexistent MBMs
With no expansion modules in the BCM, in the Hardware Inventory screen, for the MBM and MBM
Asset ID fields for the Expansion modules, EM showed "Retrieving..." instead of "N/A".
Q01721238
- Scheduled Service Screen is slow to display with no progress bar
When selecting the Scheduled Services screen in Telephony, the progress does not remain until the data is displayed.
Q01721248
- Assign BlocF to VoIP Line001 Failed on Initial Attempt
Configuring the QoS resulted in a condition where the attempt to set BlocF to active VoIP Line001 failed.
Q01689671
- Tab SNMP Access Point is not present.
The SNMP Access Point tab was not present in EM.
Q01740068
Software Update BCM.R400.135-QOS Description:
---------------------------------------------
- BCM receives alarm 74004 intermittently
This update closes an open socket to fix the issue.
Q01734992
Software Update BCM.R400.127-CDR Description:
---------------------------------------------
- CDR live client cannot connect to BCM if LAN1 IP address is changed to 192.168.254.x
This update resolves the issue of CDR live client connecting to the different
IP addresses
Q01682090
Q01586134
- Incorrect time display in CDRPullClient which displays transfer time as "24:10" instead of 12:10pm.
This update resolves the improper display of transfer time in CDR pull client.
Q01686295-02
Software Update BCM.R400.126-DOORPHONE Description:
---------------------------------------------------
- Doorphones fail to operate after power cycle of the system
This update addresses a timing issue where after a system reboot, the Doorphones would not operate.
Q01687897
Software Update BCM.R400.125-UTPS Description:
----------------------------------------------
- Spoofed Brute-Force UNISTIM message attack puts IP set in surveillance mode.
This vulnerability is removed by using 30 bits for the initial reliable UDP
sequence number seeding, and good randomization in the phone and the BCM.
Q01693925-02
- Spoofed UNISTIM reauthentication messages cause Denial-of-Service to IP Clients
When there is an illegitimate request coming in from an unknown/fake (spoofed)
set which has the same IP address as that of an IP set which has already booted
up and is running, we send a NACK with the NextRxSequenceNumber. This will
ensure that there is no disruption to the connection of the legitimate IP set.
Q01693840-02
Software Update BCM.R400.124-VOICEMAIL Description:
---------------------------------------------------
- SMTP Server down when recipient address length exceeds 64 characters
In a scenario where a user is trying to send fax messages to multiple
recipients, if by mistake "," (comma) is used to separate recipients, the
SMTP server treats comma as PAUSE. As a result, if the recipient address
length exceeds 64 characters the SMTP server will crash. Changes have been made
in the SMTP server to check the recipient address length. A length
of more than the 64 characters is handled gracefully such that
SMTP server is not shut down.
Q01679753
- Voicemail reboots due to abnormal termination of request to a Fax service.
Voicemail reboots continuously when the fax print request is terminated
abnormally or voicemail fails to add the fax files to the send list.
Problem was due to fax clean up routine being called a second time
with an invalid handle. This update corrects the problem by calling the fax
clean up routine only once with the valid handle.
Q01668702-01
- VoiceMail doesn't handle all TAT scenarios.
In some particular scenario during a TAT call, TAT request occurs just
before Voicemail is about to query the call data for the first call after
answering the call. Since the original call is gone and new call is
already setup due to the TAT so query call for the first call fails and
voicemail terminates the call.
Q01547678-02
- New error messages have been added to XML to aid in debugging.
CallCenter erroneously reports failed database connections when the
connection to the database is intact. The Call Center was unable to
determine the difference between no connection and no data in the
database. CallCenter now returns more intelligent error messages when
the database is empty.
Q01574109
- Caller transferred to skillset via operator fails
Under the following circumstances, when an operator transfers a caller
to a skillset, it erroneously goes to the skillset mailbox.
Details: A caller calls Skillset X, there are no agents and an
overflow rule exists which transfers to Skillset X's mailbox.
Once in the mailbox, the caller presses "0" to reach the
operator. The Operator receives the call and transfers the
Caller to skillset Y which has all agents busy. Instead of
getting queued, the caller returns to Skillset X's mailbox
where they again press "0" to reach the operator. On the
second attempt with the same circumstances, the call will
successfully queue in Skillset Y.
The above scenario has been resolved so that the transfer from operator
into Skillset Y will succeed on the first attempt regardless of all
agents being busy or available.
Q01679216
Software Update BCM.R400.123-CTI Description:
---------------------------------------------
- Voicemail terminates TAT calls in certain CVM scenarios.
Callers who reach the Mailbox via CVM will receive dead air in some instances.
In a particular scenario during a TAT call, the TAT request occurs just before
Voicemail queries the call data for the original call after it's answered. Since the original call was terminated and the new call is already setup due to TAT, the query for the original call fails and voicemail terminates the call altogether.
Q01547678-05
Software Update BCM.R400.121-GLIBC Description:
-----------------------------------------------
- Daylight Saving Time for New Zealand
On April 20, 2007, daylight saving time was introduced to New Zealand.
This fix allows BCM4.0 systems set to this time zone to correctly adjust
the system clock for DST.
Q01666356-03
Software Update BCM.R400.120 -ISDN Description:
----------------------------------------------
- ISDN Bundling is not supported for Dial-In data calls over ISDN PRI/BRI.
Q01394460
- Interfaces and Global Settings tabs are not shown in Element Manager under
NetworkInterfaces when ISDN or Modem interface is configured for auto
dial out route and the interface is disabled.
Q01451325
- The ISDN interface is getting disconnected when there is no traffic and the
the connection is left over night.
Q01576640-01
- Not able to connect ISDN interface intermittently.
Q01500749-01
- Intermittently observed system reboot while trying to connect ISDN interface.
Q01576640
- Intermittent error when interface name is subset of other interface name
Q01670571
- Several log files have been found to be in "deleted" state, but still taking
up space on the logging partition. This can result in alarm 11201 "Hard
Drive near Capacity". This update resolves the issue of disk
space exhaustion.
Q01529404
Q01529404-02
- MSC FRU Replacement Fix
autoCoreUpload failed to upload the appropriate core load after an MSC FRU
was installed on the BCM.
Q01567391
Q01567391-01
- autoCoreUpload is enhanced to address the following issues
a) During the system boot up, create the /nn/etc/core_var file if it doesn't
exist and populate it with the appropriate core variant.
b) Upload the core only if the core version running on MSC card is lower
than the DAT files version.
Q01619917
- Halt script not updated for location of apccontrol directory
The file /etc/rc.d/init.d/halt does not properly list the location of
apccontrol. It is located in /opt/etc/apcupsd/apccontrol and not
/etc/apcupsd/apccontrol.
Q01595933
Q0159 5933-01
- autoCoreUpload is enhanced to support the uploading of core with
version "lablodx".
Q01654779
- Increase monit configuration retries for securityservice application
In BCM4.0, securityservice application is being monitored by monit.
Monit will stop monitoring the securityservice if it fails 2 times in 3
retries. This needs to be increased to 40 times in 41 retry cycles.
This is needed to ensure securityservice application is running
continuously even if application crashes. Monit will restart at this
point of time.
Q01689286
- Unable to connect to the BCM through Element Manager or Putty after
making multiple bundling calls from the PC due to authentication failure.
Q01678221-01
Software Update BCM.R400.116-SCD Description:
---------------------------------------------
- Several log files have been found to be in "deleted" state, but still taking
up space on the logging partition. This can result in alarm 11201 "Hard
Drive near Capacity" in the site. This update resolves the issue of disk
space exhaustion.
Q01529404-02
- MSC FRU Replacement Fix
autoCoreUpload failed to upload the appropriate core load after an MSC FRU
was installed on the BCM. This update corrects the problem.
Q01567391-01
- autoCoreUpload is enhanced to address the following issues
If a customer is running BCM 3.6 or 3.7 and has to replace their hard drive
with a BCM 4.0 HD (for example because a new BCM 3.6 HD is no longer
available), the following changes ensure that the coretel executable will be
automatically uploaded to the MSC:
a) During the system boot up, create the /nn/etc/core_var file if it does not
exist and populate it with the appropriate core variant.
Note: If t he core version on MSC is older than BCM 3.6, then the
core_var file will be defaulted to "Auto".
b) Upload the core only if the core version running on MSC card is lower
than the DAT files version. Note: "Lower core versions"
refer to BCM 3.6 or BCM 3.7 core variants. I.E. If a BCM 3.6 or
BCM 3.7 hard drive is replaced with a 4.0 hard drive, the MSC
Core will be automatically uploaded.
Q01619917
- Controlled shutdown initiated by UPS fails
The BCM 4.0 system would not shut down gracefully under control of the UPS.
Instead, the BCM would remain running until the UPS power ran down. At this
point the BCM would shut down without stopping all the services. This fix
addresses this issue.
Q01643300
- Halt script not updated for location of apccontrol directory
The file /etc/rc.d/init.d/halt does not properly list the location of
apccontrol. It is located in /opt/etc/apcupsd/apccontrol and not
/etc/apcupsd/apccontrol. The fix addresses this issue.
Q01595933-01
- NTP daemon's log file "filegen" is not currently managed by log rotate.
This file could grow indefinitely. When managed by logrotate, a size limit
is enforced.
Q01449728
- autoCoreUpload is enhanced to support the uploading of core with
version "lablodx".
Q01654779
Software Update BCM.R400.115-RECOVERY Description:
--------------------------------------------------
- Backup and Restore impacts IVR
When a restore operation is performed with only "CallPilot Configuration" selected, the IVR service will never restart after the operation is completed.
Q01653193, Q01653944, Q01642270, Q01675889
Software Update BCM.R400.110-VOICEMAIL Description:
---------------------------------------------------
- Contact Center: Version Update
Synopsis: Version update for the Contact Center component. 42.02.06.16
Q01664526
41.02.05.16
===========
- XML: Incorrect Data in Agent Capacity Report.
Synopsis: If a single agent is logged into multiple skillsets in the contact
center, a zero length interval can occur. This is not an error as for
the fraction of a second the agent is unavailable to take calls in
both skillsets while logging in. This does however skew the reports.
New logic was introduced to mask zero length intervals from affecting
reporting statistics.
Q01237114-01
- Contact Center: Version Update
Synopsis: Version update for the Contact Center component. 42.02.05.16
Q01663455
41.02.04.16
===========
- XML: Invalid Data Segments in data cause Contact Center to stop sending XML
Synopsis: Due to invalid data segments, which can be spawned by numerous and
rapid XML requests, the Contact Center stops sending data. The end user
will experience the lack of updates in Reporting for Contact Center.
Data is still being buffered into the Contact Center and if the update is
applied soon enough, no data loss should occur. In addition to this,
enhancements have been made to prevent the issue from occurring.
Q01644599
- Contact Center: Version Update
Synopsis: Version update for the Contact Center component. 42.02.04.16
Q01657173
41.02.03.16
===========
- Contact Center: Agents not being presented calls.
Synopsis: An obscure race condition existed where Contact Center agents are
available yet calls are not being triaged to them. This has been
fixed in this version of Contact Center.
Q01414570-01
- XML: XML stops sending when too many connections are open
Synopsis: If there are too many connections to the Contact Center, XML
requests start to time out. Degradation in system performance may also
occur in this scenario. The solution was to implement prioritization
where only the first reporting application to connect would receive XML.
Q01416932
- XML: Real-Time XML reports agent status incorrectly while under heavy load
Synopsis: In situations of extreme load exceeding the recommended capacities
for Contact Center, the Real-Time XML becomes inaccurate. Robustness
tweaks have been made to the XML enabling the BCM to run at maximum load
with some additional room for activity spikes.
Q01434749-01
- XML: Wallboards show calls in queue that have been answered
Synopsis: Events can be received from CTI out of order, previously this
confused the Contact Center and although the call would be triaged and
answered, the XML would be wrong. Robustness tweaks have been made to
accommodate for this sort of scenario.
Q01436350-01
- Contact Center: Enable DNIS display on Telset UI
Synopsis: The Call Center now supports DNIS display on the Telset UI.
This feature is enabled via Call Pilot Manager on the Call
Center General Properties page, under the existing CLID display
options. The administrator may now enable DNIS to follow the
CLID Display when a call is presented - when DNIS information
is available from the CO.
Q01501067-01
- Contact Center: Version Update
Synopsis: Version update for the Contact Center component. 42.02.03.16
Q01587796
41.02.02.16
===========
- XML: Skillset missing in XML output
Synopsis: If a programmed CDN starts to conflict with another device, it can
disappear from the XML for both historically and moving forward. Fix es
have been put in place to ensure data consistency and availability.
Q01172370-03
- Contact Center: Calls not presenting to Agents
Synopsis: Due to various issues in the core and CTI, the system can enter a
state where calls are not being presented to agents. This has been fixed
but relies on CTI version 41.28.02.1.
Q01398473-02
- XML: Call Real Time screens not updating for Phone and Browser calls
Synopsis: Not all of the Phone and Browser Calls status were being updated
reliably in Realtime XML. This has been fixed and both Real Time and
Wallboard statistics for MMCC calls are accurate.
Q01405458
- MMCC: Updated MMCC Signing Certificate
Synopsis: The previous MMCC Certificate used to sign MMCC Java applets,
which would be presented to callers placing MMCC Calls, Was only good
up until March 1st, 2007. We have updated the certificates to be
valid until March 2009.
Q01657322
- MMCC: Block Caller does not work in the MMCC Agent interface
Synopsis: The MMCC Agent interface enables a MMCC Agent to block the
current caller from using the system again based on their IP. This
functionality did not work in some obscure scenarios but has been
fixed in this release.
Q01383687-01
- MMCC: Incorrect Error message when MMCC Server is down.
Synopsis: When the MMCC Server is down and a user calls, erroneous messages
are displayed. The Contact Center now shows a generic out of service
message in this scenario.
Q01389692
- MMCC: Cannot log back in as a MMCC Agent after being forced off
Synopsis: A bug existed where a Contact Center supervisor forces a MMCC agent
off the system and the agent could not log back in without restarting
the MMCC agent application. This is no longer necessary.
Q01405190
- MMCC: MMCC caller must click link to launch caller applet
Synopsis: To by-pass popup blockers in most modern browsers, MMCC Callers are
now forced to click a HTML link to launch the browser applet.
Q01395147-02
- MMCC: Cannot log back in as a MMCC Agent after being forced off
Synopsis: A bug existed where a Contact Center supervisor forces a MMCC agent
off the system and the agent could not log back in without restarting
the MMCC agent application. This is no longer necessary.
Q01405190
Software Update BCM.R400.109-CORE Description:
----------------------------------------------
- Date and Time Change Automatically
Even when auto time and date settings are configured as manual or NTP in
Element Manager, an incoming trunk call with time and date information in
the CLID will update time and date on all sets.
Q01574908
- ACD Monitor Call Error - No Voice Path at Supervisor DN
Agent A, Agent B, and an incoming line are connected in a conference via
privacy control. Supervisor C tries to monitor Set A just as set A is
placing the conference on hold. When these two activities occur simultaneously,
voice path is lost for the supervisor.
Q01591782
- Getting Alarm 50 on Power Cycle
If a BCM is configured for a 3/5 split and the unit is power cycled, the BCM
will issue a 50-1 critical alarm and the power LED will turn red.
Q01643254
- Ring Group Control Set or Line Changes Require a Power Cycle
If the Ring Group control set is changed from default to another set, the new
control set sees "Denied in Admin" when pressing F871. The originally-assigned
control set is still able to control the service. This can only be corrected
by a power cycle of the BCM.
Q01548 012
- SRG, Trunk Out of Service
When a single PSTN line is assigned to more than 40 sets on an SRG system, call
attempts to the PSTN fail showing "Out of Service".
Q01297447-01
- Aux Ringer Problems on Hunt Groups
Intermittently when a hunt group is configured with an Aux ringer, the Aux ringer appears to stick and bell rings continuously.
Q01579766-02
- Network Billing is Incorrect in Tandem Call Forward Scenario from BCM to External Number
An incoming PRI call which tandems back to the public network passes the original Calling Party Number instead of the forwarding number from the BCM. This prevents the end customer from billing correctly to the forwarding number.
Q01623271-01
BCM.R400.091-CORE
-----------------
- IP set intercom key locks up, unable to receive incoming calls
Different IP sets occasionally have a problem where the first (bottom)
intercom key is locked up in use. The intercom key is displayed as
"in use." The IP set cannot receive incoming calls. Outgoing calls
can be made on the second intercom key.
Q01577064-01
Q01577064
- ADID MBM has difficulty connecting to the CO through a very long loop
Incoming calls on the ADID cards were being released by the
firmware two seconds after the line was seized, resulting in dropped calls.
Q01574087-01
BCM.R400.081-CORE
------------------
- Cannot make outgoing calls on VoIP trunks
If an outgoing VoIP trunk call is released before the far end
answers, or is released by the originator after the near end answers,
the VoIP trunk locks up and cannot be accessed.
Q01586244
- Unable to answer the call on overflow DN off of the Hunt Group
Incoming Hunt Group calls will drop if a non-hunt group set with an Answer DN
picks up the call.
Q01573970
- Cut & Paste button programming causes loss of intercom keys
Customer has reported multiple sites whereby the intercom keys have been replaced by an autodial key when they have cut & pasted keys using Element Manager. When this happens, users are not able to make any calls.
Q01521070
- Call charge info is missing
After a call to the public network is disconnected, the call
charge information provided by the central office cannot be
displayed on the calling set.
Q01503686-02
- Button 18 on KIM + T7316e causes Call Pilot failure
When the button 18 on the KIM is programmed for an external autodial
and this button is pressed, or F*0 (key enquiry) is
performed on the button, voice mail on the system stops.
Q01525570
- No audio on calls from phones in Skillset
When a call centre agent is logged in to the call center, speech path
is lost when the supervisor monitors the call. If the Agent places
the call on hold and goes back to the call, speechpath is present.
Q015292 28
- Analogue Exchange Lines (GATM) Locking-up
In the UK market, loop guarded analog lines may lock up
intermittently preventing customers from making or receiving calls.
Q01403818-03
- Line Tuning For BCM 4.0
This update introduces the line tuning feature for the BCM 4.0 product.
Q01475421, Q01475421-02
- No Voice path in BRI to PRI Tandem Scenario.
When a tandem call is made between a BRI and PRI trunks, no speech path
is present on call answer.
Q01472015-02
- Agent Monitor intermittently gives "supervise failed" message
Intermittently an ACD supervisor is unable to monitor a target agent.
Q01302731-06
- Conference Resources are getting locked up in one particular silent
monitor scenario.
If an ACD agent supervisor monitors an agent while the agent is
making an outgoing call, a conference resource will become locked
up. After 20 calls, no conference resources will be available and the
users will be unable to set up any conferences.
Q01536124
- No conference resources
When a user tries to establish a multi-party conference using a target
line key defined on a KIM, the system responds with "no conference
resources available."
Q01524534
- No Drop Back/rerouting when calling out via SRG50 CO trunks which are down
The VoIP drop back rerouting feature on the CS 1000 is not activated
because the SRG 50 is sending the incorrect release reasons when a VOIP
tandem call encounters congestion on the public network.
Q01414470-05
- No CLID and Unexpected Callback on GATM8
No calling line ID information is displayed for incoming analog calls on
the GATM8 media bay module. After the answered call is released, the
trunk starts alerting the set again even though no new incoming call
has been made.
Q01589063
BCM.R400.048-CORE
-----------------
- No ring back tone through IP trunk to PSTN
SRG BCM4.0 does not send a ring back when the set starts a call out to PSTN.
The call can complete because it rings at the far end, but the caller does not
hear any ring back. The caller only hears silence until the call is answered.
After the call is answered they can talk normally. This update corrects the
issue by sending the Alert message.
Q01487044
- Upgrade caused the public OLI digits to change
The 10 digit configured public OLI in BCM4.0 that is upgraded from BCM3.x
displayed only 4 digits in Element Manager after the upgrade, But 10 digits
are displayed in set based administration. This update fixed the issue by checking the length of the public OLI while sending the digits to Element Manager for display. This issue is only applicable to the Australian market.
Q01410902
- Alarm is not showing the proper Media Bay Module bus number
Whenever alarms 40 through 47 are raised they do not show the proper bus
number. This update fixes the issue by changing the alarm parameter from
maintenance index of the DTI to bus number.
Q01465611-03
- DN type International can not dial 16 digit number
Calls can not complete that exceed 16 digits length for the International DN
type. CS2000 requires the International NPI/TON in order to route
international calls. A DN type of Public or national does not work. This update fixes the issue by changing the constant value from 15 to 24 for the International DN type.
Q01502219
- Delay in voice path during the start of 3-party conference in the Poland
market There is around a 5 second delay in voice path at the beginning of the 3-party conference. The Poland market conference tone cadence is 100msec tone and
4900msec no tone. Due to conference tone gain the level is so low that the
100msec tone is not audible and the 4900msec no tone causes a 5 second delay
in voice path. This update fixes the issue by increasing the conference tone gain level and removing the 4900msec no tone cadence.
Q01410057
- Low speech on analog trunk calls and IP phone
On calls established over GATM trunks users can observe low volume when they
are making outgoing calls. The transmit low volume is seen on TDM as well as
IP sets. This update fixes the issue by Gain level offsets in GATM Analog to
Digital converter and Digital to Analog converter.
Q015 13090-01
- Unable to program a Hunt Group DN as an internal auto dial
Able to program an internal autodial of a Hunt Group DN by using Feature*2 on
the set, but can not do this in Element Manager. This gives an error saying
that it is an invalid DN. This update fixes the issue by adding the Hunt Group
DNs in the list of allowed DNs for internal autodial.
Q01490178
- Diagnostic error message not displayed when background music fails to play
When no Shared Media Gateway is available, background music fails and no
diagnostic error message appears on the requesting IP client. This update fixes
the issue by sending the NACK message if there are no media gateway resources.
Q01403665
- Feature Enhancement for BRI EURO Protocol to work in both S-T and T-T user
mode.
Q01296708-05
- Unable to dial Faxes from ATA extensions
Calls from ATA to DASS2 destinations would not connect and CO warns "This
service is not compatible with the call". This issue is due to a progress
indicator message that was not sent with a proper parameter for the location.
This update fixes the issue by sending the proper location parameter in the
progress message.
Q01440544-02
- ADID image need to be picked up.
This update include the ADID image wi12.00
Q01434997-04
BCM.R400.043-CORE
-----------------
- Calls on BCM with supervised ROI lines drop when answered using Australia
profile New functionality is added to support reversal on seize for analog trunks in the Australian market.
Q01176599
- Problem with incoming calls on PRI
An incoming PRI call to site A (BCM) which tandems to site B (BCM) via a T1
E&M interface rings twice at the destination node, but then is dropped. The
release reason displayed on the set is "Invalid num" (28) An internal call from
BCM A to BCM B works okay.
Q01392178-02
Software Update BCM.R400.108-TurkishPrompts Description:
--------------------------------------------------------
- Issues with CallPilot Turkish prompts and labels
CallPilot plays incorrect Turkish voice prompts. This update corrects this issue.
Q01445561
Software Update BCM.R400.107-CTI Description:
---------------------------------------------
- F905 Agent monitor (OBS) fails intermittently
Symptom is that intermittently while silent monitoring an agent, the
supervisor will not have voice path with the agent. The problem was
due to improper handling of the Release/Feature keys in the silent monitor
initiation state. This update corrects the problem by properly handling
the events generated by Release/Feature keys in the silent monitor
initiation state.
Q01622584
- Silent Monitor feature gets the "Observation Cancelled" when used with the
second dialtone feature.
Symptom is that when supervisor starts monitoring an agent who dials the
access code for which the second dial tone is enabled and doesn't dial any
further digits, after a few seconds the supervisor gets the "Observation cancelled" display and the silent monitoring session stops. The problem was due to the Silent Monitor feature timing out because of the delay introduced by the second dialtone feature. This update corrects the issue by increasing the Silent Monitor time out value.
Q01529228-01
Software Update BCM.R400.105-IPSecProvider Description:
-------------------------------------------------------
- It was found that the IPSecProviderAgent would crash when VPN clients connected to it.
This occurred most frequently when the VPN clients were running behind NAT.
Q01525442, Q01415054
- When 20 IP Address pools are added (which is the maximum), no more IP Address pools can be added even if IP Address pools are subsequently deleted. Only restarting the IPSecProviderAgent would fix this.
Q01470729
- BCM 4.0 cannot initiate a Branch Office tunnel with BCM50R2 when AES128 Encryption and Diffie-Hellman Group 5 is used.
Q01575785
- Error codes rather than error text being displayed by IPSecProviderAgent.
Q01614308
Software Update BCM.R400.104-QOS Description:
---------------------------------------------
- Paging over IP sets has bad audio quality.
This update has changes to the egress queue length to fix this issue.
Q01617220
Software Update BCM.R400.099-CDR Description:
---------------------------------------------
- CDR show s incorrect call duration for some calls.
This update resolves incorrect call durations in CDR records for both Norstar and SL-1 report formats.
Q01511761-02
Q01646099
Software Update BCM.R400.097-UTPS Description:
----------------------------------------------
- UTPS crash when an IP set attached to a KEM module resets.
When an IP set attached to a KEM module with line appearances is reset due to loss of power, or is rebooted, the UTPS service will stop functioning. This will cause all IP sets connected to the BCM to go down. A reboot of the BCM is required to restore UTPS service. UTPS was fixed to handle this situation without crashing.
Q01546584-02
Software Update BCM.R400.096-VOICEMAIL Description:
---------------------------------------------------
- CCR tree home menus and submenu prompts are repeated twice.
When the CallPilot UI style is selected, CCR tree home men us and submenu
prompts are repeated twice instead of repeating only once. This update corrects
the problem by handling the timer plans properly.
Q01515756
- Voicemail wrongly generates the subject text.
Unified Messaging Client users on French-enabled PCs see wrong subject text
in a voice message when they receive a call with no CLID and Name display.
This update corrects the problem by properly parsing the control characters
seen in the French language.
Q01535615
- Increase Local Number Length from 7 digits to 9 digits for Spanish profile
This update increases the Local Number Length from 7 digits to 9 digits for
Spanish profile
Q01511592
- WAV file exported from BCM fails to load on sound recorder
When a company greeting recorded using a Telset is exported as a .wav file and
then loaded on sound recorder, it fails with an error message stating the file
is corrupted and can not be opened. Problem occurred due to a two-byte
difference in the header & was not compliant with the RIFF format
specification. This update corrects the problem by eliminating the two byte
difference.
Q01513115-02
- CCR Tree Menu repeats when the user doesn't select any option number
BCM 4.0 Voicemail has a hard-coded implementation to repeat the CCR tree
menu, if the user didn't select any option number. This update corrects the
issue by providing a configurable setting called "Repeat CCR Menu Prompts"
to the system administrator in the "Auto-Attendant Properties" page. Using
this option, the administrator can now control the CCR Tree Menu repeat
behavior. By default the CCR Tree Menu repeat will be enabled.
Q01585128
- Voicemail slowly leaks file descriptors
Whenever the user creates a One Button Park an d Page, the voicemail application
opens a file descriptor for each feature code. This open file descriptor is not
closed properly and file descriptor is leaked. If the number of open file
descriptor count is more than 1024, there is a chance that voicemail
application will stop working. The frequency of the problem is intermittent
and the leakage happens only when an open file is called which does not have a
subsequent closed file. This update resolves the problem by closing the open
file descriptor properly.
Q01601357-02
- BCM 4.0 system CPU spike reboot required to recover.
Memory usage spikes up while downloading the Voice messages using Unified
Messaging and reaches its threshold. Which intern kills the application.
System restart is required to resume the normal operation.
The fix is provided to avoid the increase of memory usage reaching to
its threshold.
Q01534490
Software Update BCM.R400.0 95-DSPFIRMWARE Description:
-----------------------------------------------------
- T.38 - Inbound faxes disconnect in mid transmission; communication error
(interoperation with CS1000)
During interoperation with CS1000, some inbound faxes were failing during the transmission of a page. BCM can now handle the long scanlines and continuous streams of 0s during the page data.
Q01594838
- T.38 - CRP replacing EOP, Short DCS tail and Collisions cause fax to fail
(CRP = Command Repeat, EOP = End of Procedure, DCS = Digital Command Signal)
Some fax machines have different signal timing characteristics that when traversing T.38 would cause the fax session to fail. Changes have been made to the BCM's T.38 codec to:
- not interfere with a fax session's EOP signaling
- avoid a race condition internal to T.38 when receiving DCS message with 1 tail flag
(normally there are 3 or more)
- lengthen the time that T.38 will listen for a response from a local fax machine before
disabling the receiver
Q01648220
- IP Set - "beeps" on IP sets coming from the BCM
People on IP sets were hearing "beeps" due to the fax CED detector being too sensitive.
The sensitivity of the CED detector was reduced from -40db to -25db. Changes were also made to allow CED to be detected for 250msec before initiating the CED replacement code.
Q01640437
Software Update BCM.R400.089-IVR Description:
---------------------------------------------
- Removing vocabs raises Alarm on BCM.
When removing prompts via the Element Manager or via the Advanced
Commands panel with vfsrm, an Alarm was generated (43006). This
fix will resolve this issue as no alarms should be generated
Q01591518
- Missing IVR Alarms.
5 new alarms for IVR will be reported (bim 10003, 10004 and 1 0006,
srp 12013 and all vengines alarms will be reported as a single
generic one). Also, a missing COMMGR alarms was not logged properly.
Q01492872-02
- No checks done of file extension for prompt upload.
The Element Manager was not checking that the prompts to upload
have at least the mmi and mmd extension. Now it does and reports
an error if the files to upload don't have that extension.
Q01568949
- Argument list not cleared for Element Manager Advanced Commands
The argument list will have to be erased by the administrator
every time they change command. Previously, the field was
automatically cleared but the argument was still applied to a
command and the arguments would reappear.
Q01568962
- dbman not working properly from Element Manager
The dbman command should be running as peri so that applications
can use the output created by dbman. Also dbman (and other commands)
can create output files. The path where those files should be
created is limited but not indicated anywhere. A new warning on
the Advanced Command panel will inform the user about the path
where files can be created.
Q01559337
- It is not possible to delete IVR configuration files
The Element Manager IVR Advanced Configuration screen will now have
a third button associated with the configurations files. As well as
being able to upload and download the files, a new button will be
added to allow the administrator to delete files.
Q01439408
- It is not possible to upload or download files with spaces in the
name. A file name that contains spaces will now be uploadable on
the BCM via the IVR Advanced Configuration screen.
Q01568981
- Reboot is required to recover alarm generation
After applying the update to have more IVR alarms available, there is
a requirement to reboot the system. This is no longer necessary.
Q01645481
BCM.R400.054-IVR
---------------
- If a file name with more than 32 characters exists in one of the folders
that can have files uploaded or downloaded for IVR via the IVR Advanced
Configuration tab, then the Element Manager IVR windows will display
errors and IVR cannot be administered. This fix will allow file names of
up to 256 characters (including the path name).
Q01506212
BCM.R400.027-IVR
----------------
- Element Manager prevents file uploads and downloads from some IVR
directo ries IVR Applications may need to access files in the
/var/nn/ivr/data, /var/nn/ivr/fax or /var/nn/ivr/mmf folders. The file s
in those folders may be configuration files that need to be updated
periodically. The Element Manager does not allow files to be uploaded to
downloaded from those folders. This fix will allow the upload or download
of files from those folders via the Element manager IVR Advanced
Configuration panel.
Q01439405
- Text file format incompatibility with Windows
There are three configuration files that may need to be updated to be
able to configure data base access for certain type of IVR applications.
The GEN.CFG, ASE.CFG and VOS.CFG files can be downloaded from a BCM to a
PC using the Element Manager IVR Advanced Configuration panel, edited to
configure database access and uploaded back to the BCM via the same panel.
There was a problem uploading a file and an error was displayed in the
Element Manager stating that the file was invalid. The fix resolves this
issue.
Q01454586
Software Update BCM.R400.085-IPTEL Description:
-----------------------------------------------
- VoIP Trunk Lockup
The VoIP Gateway would not properly release the VoIP trunk after having
rejected an incoming VoIP call due to a codec negotiation failure.
Q01589331
- VoIP Gateway exception
The VoIP Gateway would crash when trying to discover and register with
a BCM 3.6 acting as an H.323 gatekeeper.
Q01592829
- VoIP Gateway displays incorrect status
The VoIP Gateway status would incorrectly display a status of 'Shutting down'
when set to GatekeeperRoutedNonRas and no backup gatekeeper was configured.
Note that if in GatekeeperRoutedNonRas mode, then the Backup Gatekeeper
Address must also be populated for the VoIP Gateway to display the correct
status. If there is no backup gatekeeper in the network then the primary
gatekeeper address may also be used to fill this field.
Q01612881
Q01729819-02
- MGS generating alarm 53011
When switching to a T38 fax call, the MGS would sometimes generate the
critical alarm 53011
Q01403054
BCM.R400.075-IPTEL
----------------
- Failure to switch to T.38 mode in tandem scenario
Attempts to switch from a voice call to a T.38 fax call would fail in a tandem scenario in which the BCM was the tandem node.
Q00905442
- VoIP Gateway does not use T.38 Fax Support settings correctly
Changes to the T.38 Fax Support setting do not get used by the VoIP Gateway until the VoIP Gateway is restarted.
Q01487793
- Not able to make VoIP calls when VoIP Gateway in Gatekeeper Non RAS mode
When the VoIP Gateway is configured to use GatekeeperRoutedNonRAS mode, outgoing
VoIP calls are not able to complete.
Q01488883-01
- Force G711 for 3.1kHz Audio feature does not function correctly
The Force G.711 for 3.1KHz Audio feature will only be activated if T.38 Fax Support is also activated.
Q01491995-01
- VoIP Gateway crash
The VoIP Gateway will generate an except ion upon attempting a VoIP call when in GatekeeperRoutedNonRas mode and a matching entry exists in the Address book.
Q01493744-01
- GatekeeperRoutedNonRAS ping mechanism
The VoIP Gateway GatekeeperRoutedNonRAS gatekeeper ping mechanism appears
as security risk in some networks..
Q01497975
- Gatekeeper IP address does not change in GatekeeperRoutedNonRAS mode.
Changing the gatekeeper IP address while in GatekeeperRoutedNonRas mode did not
get used by the VoIP Gateway.
Q01502353
- VoIP Gateway crash
VoIP Gateway crash upon receiving gatekeeper admission confirmation after call
release.
Q01524349-01
- Intermittent no speech path for VoIP calls transferred by auto-attendant.
VoIP calls transferred by the auto-attendant on one BCM to a second BCM experience intermittent loss of speech path.
Q01542458
- VoIP Gateway status in Element Manager not updated correctly in
GatekeeperRoutedNonRas mode When the VoIP Gateway is in GatekeeperRoutedNonRAS
mode, Element Manager shows status of "Running ..." when gatekeeper is not available.
Q01570430
Software Update BCM.R400.084-QOSMON Description:
------------------------------------------------
- For IPT and BCM 4.0 QoS interop, if the IPT is configured to perform QoS on a link with a BCM 4.0, the IPT card will remain in fallback on that link. This update resolves that issue and allows the IPT link to stay out of fallback. This is of course if the actual network quality of service is greater than the configured threshold on the IPT.
This update also fixes the QoS logging to the file qmon.log found in the BCM 4.0 logs.
Without this update the BCM 4.0 would incorrectly log the QoS statistics as perceived by the far end. It would log them as zero. After this update the qmon.log file will correctly log the far end QoS statistics.
Q01574347
Software Update BCM.R400.083-QOS Description:
---------------------------------------------
- More than 40 remotely registered IP Sets could crash the BCM
When a BCM has more than 40 IP Sets remotely registered, there is a high probability of seeing a kernel crash, followed by a system reboot. When this occurs, it is likely to repeat frequently. "Remotely registered" IP Sets
means that the set's IP address does not fall in the same IP subnet as any of the BCM interfaces. For example, for a BCM configured with published
IP address 192.168.1.1 netmask 255.255.255.0, an IP set configured with address
192.168.2.1 netmask 255.255.255.0 that registers with the BCM would be considered "remotely registered." Another IP set configured with address 192.168.1.10 netmask 255.255.255.0 that registers with the BCM would be considered "locally registered."
Q01572030
- QoS Queuing changes not applied immediately
When a user changes the bandwidth allocation for any of the seven queues in the
Element Manager under Configuration -> Data Services -> QoS Queuing,
the changes are not applied immediately. The changes are applied the next time another change is made in the same area.
Q01541195
- Minimum bandwidth allocation of 0% does not work
When a user sets the "minimum bandwidth" percentage to zero in the Element Manager (under Configuration -> Data Services -> QoS Queuing), the QoS queuing functionality of the interface parameters will be disabled. The minimum value that could be used was one.
With this update a value of zero is accepted.
Note: When a guaranteed bandwidth value of 0% is entered, it is important to clarify a limitation in the queuing behavior. This is best explained with two cases:
Case 1: Minimum guaranteed value is 0% and maximum guaranteed value is 0% for
a given QoS queue. The egress traffic will not be 100% dropped. There
will be a maximum of one packet per second that will be forwarded and
tracked under the packets within guarantee metrics. To achieve 100%
packet drop for a given QoS queue it is suggested to configure an
outbound IP Policy Filter rule to block all traffic matching
the DiffServ Code Point (DSCP) values of that QoS queue.
Case 2: Minimum guaranteed value is 0% and maximum guaranteed value is greater
than 0% for a given QoS queue. The egress queuing metrics will show a
maximum of one packet per second that will be forwarded and tracked
under the packets within guarantee metrics. The other egress traffic
metrics for that QoS queue in excess of one packet per second will be
tracked as expected either under the "packets over guarantee" or "packets
dropped" metrics.
Q01541195
- QoS metrics for "packets over guarantee" do not show per queue
When a user monitors the "packets over guarantee" metrics under the
"Administration -> System Status -> QoS Metric" panel, the metrics will
show 0 for the per-queue metrics. However, the summary "packets over guarantee"
metrics worked fine. Now the per-queue metrics work properly.
Q01541195
- Early traffic shaping for WAN1 and WAN2 interfaces
Traffic shaping over the "WAN1" and "WAN2" interfaces shaped some traffic at the layer 3 level (IP stack queuing) when traffic for a particular QoS queue was forwarded exactly at the limit of the minimum guaranteed bandwidth for that queue. The expectation was that no traffic should be shaped unless there is excess traffic forwarded above the minimum guaranteed bandwidth for that queue.
Q01541195
- Malformed H.323 messages could crash the BCM
When H.323 messages are decoded in ASN.1 format, if an error occurs in the decoding where the message contains incorrect data, there is a possibility that a kernel crash can be seen while attempting to record information about the malformed message.
Q01580636
- Support NAT and Firewall for multiple dialin connections with the same account name
When an account name is used to dial in to the BCM, and if there are NAT and/or Firewall rules configured against the account name, they may not get applied properly. This issue is only applicable to dialin connections. In addition, this issue is only visible when NAT or Firewall, or both NAT and Firewall on account names are enabled.
Q01530410
Software Update BCM.R400.081-CORE Description:
----------------------------------------------
- Cannot make outgoing calls on VoIP trunks
If an outgoing VoIP trunk call is released before the far end
answers, or is released by the originator after the near end answers,
the VoIP trunk locks up and cannot be accessed.
Q01586244
- Unable to answer the call on overflow DN off of the Hunt Group
Incoming Hunt Group calls will drop if a non-hunt group set with an Answer DN
picks up the call.
Q01573970
- Cut & Paste button programming causes loss of intercom keys
Customer has reported multiple sites whereby the intercom keys have been replaced by an autodial key when they have cut & pasted keys using Element Manager. When this happens, users are not able to make any calls.
Q01521070
- Call charge info is missing
After a call to the public network is disconnected, the call
charge information provided by the central office cannot be
displayed on the calling set.
Q01503686-02
- Button 18 on KIM + T7316e causes Call Pilot failure
When the button 18 on the KIM is programmed for an external autodial
and this button is pressed, or F*0 (key enquiry) is
performed on the button, voice mail on the system stops.
Q01525570
- No audio on calls from phones in Skillset
When a call centre agent is logged in to the call center, speech path
is lost when the supervisor monitors the call. If the Agent places
the call on hold and goes back to the call, speechpath is present.
Q01529228
- Analogue Exchange Lines (GATM) Locking-up
In the UK market, loop guarded analog lines may lock up
intermittently preventing customers from making or receiving calls.
Q01403818-03
- Line Tuning For BCM 4.0
This update introduces the line tuning feature for the BCM 4.0 product.
Q01475421, Q01475421-02
- No Voice path in BRI to PRI Tandem Scenario.
When a tandem call is made between a BRI and PRI trunks, no speech path
is present on call answer.
Q01472015-02
- Agent Monitor intermittently gives "supervise failed" message
Intermittently an ACD supervisor is unable to monitor a target agent.
Q01302731-06
- Conference Resources are getting locked up in one particular silent
monitor scenario.
If an ACD agent supervisor monitors an agent while the agent is
making an outgoing call, a conference resource will become locked
up. After 20 calls, no conference resources will be available and the
users will be unable to set up any conferences.
Q01536124
- No conference resources
When a user tries to establish a multi-party conference using a target
line key defined on a KIM, the system responds with "no conference
resources available."
Q01524534
- No Drop Back/rerouting when calling out via SRG50 CO trunks which are down
The VoIP drop back rerouting feature on the CS 100 0 is not activated
because the SRG 50 is sending the incorrect release reasons when a VOIP
tandem call encounters congestion on the public network.
Q01414470-05
- No CLID and Unexpected Callback on GATM8
No calling line ID information is displayed for incoming analog calls on
the GATM8 media bay module. After the answered call is released, the
trunk starts alerting the set again even though no new incoming call
has been made.
Q01589063
Software Update BCM.R400.080-SCD Description:
---------------------------------------------
- Several log files have been found to be in "deleted" state, but still taking
up space on the logging partition. This can result in alarm 11201 "Hard
Drive near Capacity" in the site. This update resolves the issue of disk
space exhaustion.
Q01529404-02
Software Update BCM.R400-078-CTE Description:
---------------------------------------------
- VoIP Lines not monitored; do not present call info to console.net
LAN CTE appears not to be monitoring all of the VoIP trunks. Trunks that
are not being monitored are also not being presented. This update corrects
this issue.
Q01588113, Q01502372-01
- CTE - TransmitDigits API Correction
When the CTE API TransmitDigits is used to send a string of more than 1
digit, it returns a SUCCESS immediately after dispatching the first digit in
the string. Since any of the subsequent digit transmission could result in a
failure, ideally the API should return SUCCESS only after transmitting the
entire string of digits. This update corrects this issue.
Q01449385-01
- Client Installer removes old versions of LAN CTE files that conflict with
new versions.
Q01404399
- System events not being processed by system event handler.
Q01408365
- Application shutdown can cause a crash during cleanup.
Q01404466
- Translation of accelerator keys in Windows message loop.
Q01403876
- CTE Crashes o n target line calls with 10 digits.
On systems configured with Target Line DN's greater than 7 digits CTE can crash.
Theses additional symptoms will also occur.
- The CPU shows 100% use and is affecting IP sets and AA. It lasts about 10 mins then everything works again.
- IP sets - cutting in and out, long delays.
- AA - voice is scratchy
- Line monitor doesn't work on this BCM from any PC but does work on other BCM's.
Q01420757
- CTI reports only 8 DNIS digits when the CO sends 10.
Although the CO is sending 10 digits, CTI and CTE are only reporting the leading 8 to applications. Contact Center configured with the "DNIS Routing sub-feature" will not function correctly if the DNIS is more than 8 digits.
Q01423730
- CTE reports only 8 DNIS digits when the C O sends 10
Although the CO is sending 10 digits, CTI and CTE are only reporting the leading 8 to applications. Client side applications that depend on DNIS information will not function correctly if DNIS is configured for more than 8 digits.
Q01423730-01
Software Update BCM.R400.076-InventoryProvider Description:
-----------------------------------------------------------
- New WAN520 card is not displayed in hardware inventory.
This update corrects the problem by adding vendor id and device id
information for WAN520 Card to the Inventory Provider Component.
Q01582143
Software Update BCM.R400.073-OPENSSH_OPENSSL Description:
---------------------------------------------------------
- OpenSSL security issues addressed are as described in http://www.openssl.org/
and http://www.openssl.org/news/secadv_20060928.txt
- OpenSSh security issues addressed are as described in http://www.openssh.org/
and http://www.openssh .org/txt/release-4.4
- Daylight Saving Time for Western Australia
On December 3, 2006 daylight saving time was introduced into Western Australia.
This fix allows BCM4.0 systems set to this Time Zone to correctly adjust the
system clock for DST. A referendum in 2009 will determine whether to continue
to apply DST, to a subsequent update may be required at that time if further
changes are made to the DST regimen.
Q01502789-02
Software Update BCM.R400.069-IVR Description:
---------------------------------------------
- IVR Alarms are not reported.
IVR alarms are not reported at all. With this fix, 4 alarms will be
reported (bim 10001, bim 10005, srp 12002 and srp 12003). All
are major or critical alarms that will report SNMP traps and turn
the system status LED red.
Q01492872
- Files uploaded in folders via the Element Manager IVR Advanced
Configuration panel have the wrong ownership.
IVR applications do not have enough permissions to access those files.
This fix will allow both IVR applications and internal processes to
have the appropriate permissions to read and/or write to those
uploaded files.
NOTE: Backups taken on systems prior of having this update applied will
revert the ownership of the files. A new backup should be taken
after applying this update.
Q01559335
- IVR Applications cannot create files.
A list of folders with enough permissions need to be available to IVR
application so they can create files (stats, logs, etc...). This fix
will provide IVR applications with a list of folders that can be used
to create files, namely: /var/nn/ivr/data and /var/nn/ivr/fax. Those
2 folders will be added to the list of folders already available for
file creation to IVR Applications.
NOTE: Backups taken on systems prior of having this update applied will
revert the ownership of the folders. A new backup should be taken
after applying this update.
Q01559336
- IVR Applications cannot save CDR Records.
IVR Applications may want to copy their stats in the /var/nn/CDRDataFiles
folder so that they can be picked up by the CDR Pull capability of the BCM.
That folder needs enough permissions for IVR applications to be able to
move their stats records.
NOTE: Backups taken on systems prior of having this update applied will
revert the permissions of the folders. A new backup should be taken
after applying this update.
Q01578144
- If a file name with more than 32 characters exists in one of the folders
that can have files uploaded or downloaded for IVR via the IVR Advanced
Configuration tab, then the Element Manager IVR windows will display
errors and IVR cannot be administered. This fix will allow file names of
up to 256 characters (including the path name).
Q01506212
- An extra command is available via the Element Manager IVR Advanced Commands panel.
The "vfsrm" will now show in the list of commands that can be executed. This
command can be used to remove IVR vocabulary files from the system.
Q01474722
- Applications using DISAM files experienced abnormal termination and errors
reading, locking, and deleting DISAM files.
The peri user lacked permissions for manipulation of temporary files created during DISAM file processing, because the DISAM library was built with an incorrect build option. Build options have been corrected, the library has been rebuilt, and executables incorporating the rebuilt static DISAM libraries are included in this update.
Q0147 5874
Software Update BCM.R400.066-CDR Description:
---------------------------------------------
- CDR multi-party conference records are incorrect most of the time.
This update resolves the issue of incorrect CDR multi-party conference records
under various multi-party conference call scenarios.
Q01467648
- CDR DN number is incorrect for the SL1 record format for variable DN length.
This update resolves the incorrect DN number issue seen in SL1 record format for variable-length DNs.
Q01512744.
- CDR Stops working after a few language changes like German and Dutch.
This path resolves the crashing of CDR service when languages like German and
Dutch are selected in Element Manager for CDR Norstar report format.
Q01508526-02
- CDR Multi-Party Conference Record - Trunk Call missing CALL RELEASED entry
This update adds the CALL RELEASE line which 3rd party applications rely on to
identify the end of each line in Ad-hoc conferences.
Q01529318-02
- Element Manager disconnects when clicking on CDR.
This update resolves the issue of EM closing when the CDR option is selected in
Element Manager.
Q01486203
- CDR Transfer not properly closing sockets.
This update resolves the issue with sockets not properly closing after CDR record transfer.
Q01408588
Software Update BCM.R400.064-LANDriver Description:
---------------------------------------------------
- LAN Connection type settings configured through Element Manager are not retained on reboot.
This update corrects this problem in the LAN Provider component by storing the
connection type information in PDR when the configuration is changed.
Q01566403
Software Update BCM.R400.063-CTI Description:
---------------------------------------------
- Unable to record/leave a Voicemail over VoIP with Trunk Anti-Tromboning (TAT) enabled.
Symptom is that a blank voicemail is played back when a user leaves a voice
message from Centralized voicemail over VoIP (both H.323 and SIP) when TAT is
enabled. User leaving a message will hear "Please speak louder or speak directly into the telephone to ensure clear recording" and then "Exiting the system, Good Bye" Problem occurred due to Voice CTI being unable to get the correct media path support, which resulted in one-way voice path between voicemail and the caller.
This update corrects the media path issue so that a user can record/leave a VM
over VoIP with TAT enabled.
Q01410162
- Voicemail is delivered to the wrong mailbox
Problem occurred due to improper handling of the voice files at the Voice CTI level.
This update corrects the problem by properly handling the voice files opened in
read/write mode.
Q01534532-01
Software Update BCM.R400.061-OAM Description:
---------------------------------------------
- Line Tuning For BCM 4.0
This update introduces the line tuning feature for the BCM 4.0 product.
Q01475421
- Feature Enhancement for BRI EURO Protocol to work in both S-T and T-T user mode.
Q01296708-05
- After upgrade to BCM4.0 WAN PPP link does not come up. The problem is due to no option provided to configure NONE Authentication. This update corrects the problem adding the NONE option to Element Manger.
Q01500035 & Q01531731
Software Update BCM.R400.050-SU1 Description:
---------------------------------------------
- This update is comprised of the following updates which are described below
BCM.R400.039-IVR
BCM.R400.035-CTI
BCM.R400.034-IPTEL
BCM.R400.033-SMG
BCM.R400.032-PSM
BCM.R400.039-IVR
---------------
- An extra command is available via the Element Manager IVR Advanced Commands
panel.
The "vfsrm" will now show in the list of commands that can be
executed. This command can be used to remove IVR vocabulary files from the
system.
Q01474722
- Applications using DISAM files experienced abnormal termination and errors
reading, locking, and deleting DISAM files.
The peri user lacked permissions for manipulation of temporary files created
during DISAM file processing, because the DISAM library was built with an
incorrect build option. Build options have been corrected, the library has
been rebuilt, and executables incorporating the rebuilt static DISAM libraries
are included in this update.
Q01475874
BCM.R400.035-CTI
-----------------
- CTI backs up IVR configuration as part of data backup
The /var/nn/ivr/data folder is being picked up as part of the IVR data backup;
it should be picked up as part of the configuration part of the
IVR backup. That will allow applications to be distributed to all BCMs via
backup and restore (as it was done in BCM3.X) without having to also restore
VoiceMail Data and Configuration. Customers running IVR should check with
their application developer to make sure that their IVR backup will not grow
too big if their data folder is backed up as part of the configuration of IVR.
IVR Configuration will now include the content of the following files:
/opt/vps/common/etc/*
/opt/vps/mps*/apps/*
/opt/vps/mps*/apps/lib/*
/opt/vps/mps*/etc/*
/opt/vps/mps*/stats/*sh
/opt/vps/packages/pdp2.10/etc/*
/opt/vps/packages/p lic1.2.0/etc/*
/opt/vps/packages/hostp2.1.0/etc/*
/opt/vps/packages/ase5.0.0/etc/*
/var/nn/ivr/data/*
and all vocabulary used by the vex applications.
IVR Data will now include all CMR recordings and the content of the
/var/nn/ivr/fax
IVR Data is transient data that should only be restored to the same BCM from
which it was taken. Examples of transient data are faxes and recorded messages
(like voicemail messages).
Q01454973
- Mailboxes with outbound notification cannot respond to DTMF
If an application uses pauses after dialing the destination code and the
trunk returns dial tone, the DSP used by the dialing voice port will
detect it and the dial tone will be translated into a character recognized
internally to indicate that an internal call is in progress. That information
makes Voice CTI disable in-band DTMF detection. The fix is to make the
character indicating an internal call different from any other characters
that Call Progress Tones could change into.
Q01401361
- CTI reports only 8 DNIS digits when the CO sends 10
Although the CO sends 10 digits, CTI and CTE only reports
the leading 8 to applications.
Contact Center configured with the "DNIS Routing sub-feature" will not
function correctly if the DNIS is more than 8 digits.
Q01423730
- DTMF Tones not recognized by BCM Call Pilot
BCM is receiving both in-band and out of band DTMF digits over VoIP into VM/AA
Symptom is that when a VoIP call is received by BCM CallPilot across a network,
the calling party receives a CCR menu as required, however on entering a digit
to select the CCR tree, the CCR tree is not followed. This update corrects the
problem by monitoring incoming VoIP trunk calls to ignore the in-b and DTMF
digits based on the configuration setting on the Element Manager.
Q01314181-05
Further information related to Q01314181-05: DTMF Tones not
recognized by BCM Call Pilot.
The following notes apply specifically to the change in DTMF handling for VoIP
applications in response to the above CR.
Background
Typical CS2000 networks involve multiple Nortel and non-Nortel VoIP products
at both the customer premises and carrier locations. These include BCM,
CS1000, and Centrex IP Call Manager (CICM) as well as third party CPE gateways
and the CS2K Passport Voice Gateway (PVG). For VoIP calls, each of these
gateway devices uses call control signaling directly with the CS2000 Gateway
Controller (GWC), while the media from each of these devices is connected
directly between the two endpoints involved in a call. The GWC supports
multiple protocols for signaling, including H.323 for communicating to devices
such as BCM and CS1000. Each of these signaling protocols uses different
methods for signaling mid-call DTMF.
In H.323 networking configurations, BCM is designed to respond to incoming
in-band DTMF tones (embedded in the media stream as audio) or an out-of-band
H.245 DTMF message. When DTMF is received while the far end is connected to
a BCM application such as Auto Attendant or Voicemail, the BCM application
collects the digits and follows the appropriate actions in response. While
the expected behavior is to only receive mid-call DTMF via one method or
the other, in some CS2000 based networking scenarios the BCM will receive
both methods simultaneously. Both of the DTMF messages are passed to the
BCM application(s), causing unexpected, customer impacting behavior.
This BCM software component release provides a method for controlling whether
BCM will 'listen' for in-band DTMF. The ability to ignore the in-band DTMF
will resolve some, but not all, of the interworking scenarios that can result
in this duplicate DTMF reception.
Supported scenarios
The current H.323 VoIP behavior for BCM to/from BCM and BCM to/from CS1000
calls with or without a CS2000 gatekeeper uses only out-of-band H.245 based
DTMF, with no in-band messages. Activating the 'Ignore In-band DTMF'
functionality will have no effect on these calls.
The Nortel PVG used in the CS2000 environment has the ability to squelch
(remove) the in-band DTMF for a subset of endpoints on particular incoming
TDM based connections. If networks are configured to use this squelching
mechanism for BCM-destined calls, then activating the 'Ignore In-band DTMF'
functionality will have no effect on these calls.
(The configuration mechanism and network design implications for the PVG and
CS2000 is beyond the scope of these BCM release notes).
However, when the PVG is not configured to use the squelching mechanism for
BCM-destined calls, the activation of the 'Ignore In-band DTMF' functionality
will stop the duplicate in-band DTMF messages reaching the BCM applications,
and the BCM applications will process the single DTMF message as expected.
Unsupported scenarios
The 'Ignore In-band DTMF' functionality will result in no in-band DTMF messages
from H.323 trunks from reaching the BCM applications. Therefore, any network
scenario to/from and endpoint that results in only in-band DTMF transmission
to the BCM on an H.323 call will not work when this functionality is activated.
Currently, this is the behavior for DTMF transmission to the BCM from certain
third party VoIP gateways (such as the Mediatrix Gateway) and the Centrex IP
Call Manager (CICM). Therefore, CS2K based networks that result in calls
between these devices and BCM cannot rely on the 'Ignore In-band DTMF'
functionality on the BCM to resolve the duplicate DTMF message scenario on
BCM to/from PVG calls. Other endpoint devices supported by the CS2000 may
also exhibit this behavior. If the BCM is expected to receive mid-call DTMF
from these endpoints, the 'Ignore In-band DTMF' functionality cannot be active
on the BCM.
These scenarios can be supported using other methods.
* As noted earlier, the CS2000 network can be configured to squelch the
in-band DTMF between the PVG and BCM. A CS2000 network configured this way
will result in only out-of band DTMF for BCM calls involving other BCM,
CS1000, or PVG endpoints and only in-band DTMF for BCM calls involving
Mediatrix and CICM endpoints.
* Consideration is being given to a method of optionally modifying the GWC's
profile for the BCM to block the sending of out-of-band DTMF. This scenario
would result in only out-of band DTMF for BCM calls involving other BCM,
CS1000 endpoints and only in-band DTMF for BCM calls involving Mediatrix,
CICM, and PVG endpoints. Timing of the availability of this modified GWC
behavior is still to be determined.
Note that the reliability of in-band DTMF detection is a function of both
the media stream codec and the network quality that carries the media.
A G.711 based media stream will provide higher reliability of detection
than a G.729 because of the compression/decompression process.
The reliability is also greater on a well engineered IP network compared
to one that suffers from both jitter and packet loss. The impact of jitter
and packet loss is also greater when compression is used.
BCM.R400.034-IPTEL
------------------
- Inability to Open H245 Channel, CS2000 Interop
Call scenario: CS2000->BCM(Call Forward Busy)->CS2000. Incoming CS2000 call is
forwarded by the BCM to another CS2000, as the forwarding set is busy, and call
for ward busy is provisioned. An H245 channel cannot be opened on the inbound call leg to the BCM. This can have a number of user visible impacts such as: the inability to establish a voice path on an IP set, inability to send/receive DTMF, inability to perform any voice path manipulation such as call transfer or hold. In general, the symptom is usually no voice path.
Q01274497-01
- Gatekeeper Deregistration Problem
Upon losing connectivity to the primary gatekeeper, t he BCM attempts to switch to the backup gatekeeper. In the case in which the BCM network configuration is not valid for the BCM to be able to register with the backup gatekeeper, the VoIP Gateway enters a state in which it continually attempts to discover the backup gatekeeper every 10 seconds, but with each attempt failing. At this point, two problems are exposed: 1) the VoIP gateway fails to switch back to the primary after 3 failed attempts and instead attempts to try to register with the backup. After 350 such attempts, the VoIP Gateway (FEPS) runs out of RAS transaction resources, and must be restarted. This issue has been resolved by forcing the VoIP Gateway to try to switch between the primary and backup in an alternating fashion. The 350 RAS transaction limit will not be reached and no restart of the VoIP Gateway is required unless of course there is a user invoked configuration change requiring a gateway restart.
Q01404705-01
- Issue Fixed: Intermittent VoIP Trunk Lockup
VoIP trunks can lockup intermittently when communicating with CS1000. On the call that results in a locked up trunk, a one way voice path will also be detected. No further calls can be made on the locked up trunk.
Q01232655-04
- Third Party H.323 Gateway Interop results in inability to send DTMF tones to IVR
In this scenario a user on the BCM makes an outbound call to a third party H.323 VoIP Gateway which is the interface to an IVR, and because this gateway sends back to the BCM a Progress H.225 message instead of an Alerting and does not connect the call, the BCM will not be able to send DTMF tones to the IVR.
Q01379114-02
- T.38 Fax Rate Incorrectly limited to 200bps,
Inbound VoIP SIP trunk calls to the BCM's fax machine result in a fax rate that is limited to 200bps. This can be verified by inspecting the BCM Monitor RTP Sessions tab. The resolution was to allow the fax machines to negotiate a higher rate such as 14,400 bps
Q01403020-01
- Services Failing and Alarm 52005 and Alarm 11204
If Voice Mail is hosted on the BCM and a message waiting indicator is sent to a Voice Mail client system over SIP it is possible that Alarm 52005 and 11204 will be generated on the Voice Mail host BCM. Some services my go down or restart.
Q01438316
BCM.R400.033-SMG
---------------
- Delayed Paging
The first part of a page can be cut off on some IP sets when a large number of IP sets is paged at the same time. This is due to delayed VoIP paging setup. The fix included in this update will reduce the paging setup time for IP sets to enable paging to a greater number of IP sets than would be practical without this update.
Q01224647, Q01301100
- Missing voice path for call answer via off-hook handset when hotdesking
When a desktop phone (e.g. 2004) is used to 'Hot Desk' a softphone (e.g. 2050), that Handsfree and Headset modes on the desktop phone became unusable. With this fix, a user using a desktop phone to Hot Desk a softphone will be able to make use of the Handsfree and Headset capabilities of the desktop phone when making or receiving calls.
Q01416055-01
- Infrequent no-way speech path call when using IP phone
Every time an IP phone made or received a call there was a very small probability that this call would not have audio (user does not hear and is not heard by far-end). This fix resolves the issue.
Q01404093
- Listening R metric is reported against desktop clients for i2050 P2 softphones
When 2050 softphones detect PVQM violations, these violations are reported against 'desktop phones' in the PVQM management panel of Element Manager when they should have been reported against 'softphone'. This fix resolves the issue.
Q01327461-01
- PVQM Alarm description as mentioned in the FD is not shown in EM
When PVQM violations are detected, an alarm is raised. This fix enhances the
PVQM information carried in the text of the alarm to allow tools such as Net6 servers to perform advanced processing on the PVQM data.
Q01410941-01
- Alarm 50503 generated when called from an i2050 set
Sometimes the 2050v2 softphone generated PVQM alarms reporting 0% packet loss
in error. This fix eliminates these erroneous alarms.
Q01407702
- On i2004 set, need to hold button down to see what is programmed on to it.
When entering the button inquiry feature via 'Feature*0' to query key programming information, sometimes IP phones would only display the key programming information for a very brief period of time making it hard to read. This fix addresses the issue
Q01357516-02
- IP Set's DN not retained during upgrade
When upgrading from a BCM3.x to BCM4.0, some IP phones may lose their DN
programming as a result therefore requiring the need to reprogram the DN on the
phone. This fix addresses the issue.
Q01449571
BCM.R400.032-PSM
-----------------
- Duplicate Files
Fix file inconsistency and file(s) overwritten by duplicate tar files.
Q01403599-05.
- Incorrect available memory
Fix "available memory" value presented by psmtest.
Q01406877
- psmtest gives inaccurate readings for CPU
CPU utilization was over-reported by psmtest (CPU appeared busier than
it really was).
Q01413735
- "Physical memory near or on its capacity" alarm appears after archlog
transfers to FTP server Fix memory alarm by increasing memory threshold.
Q01413147
Software Update BCM.R400.046-SoftwareManagement Description:
------------------------------------------------------------
- "Scheduled" update fails to perform required reboot
A "scheduled" update that requests a reboot would fail to perform that reboot.
Q01503795-02, Q01411128
- Updates report "Success" before update application is complete
The update process previously would report "Success" as soon as their constituent RPMs were installed. Some updates can perform significant operations after installing their RPMs which, if interrupted by a power cycle, could cause the update to fail and in the worst case disable the BCM completely. This update causes future update processes to wait until all post-processing is complete before reporting update completion status.
Q01511412-01
Software Update BCM.R400.044-VOICEMAIL Description:
---------------------------------------------------
- BCM CallPilot fails to reply to an AMIS networking message.
Symptom is that BCM CallPilot fails to reply to a message received from an AMIS
networked site located in the country other than the country where the local site is present. This update corrects the issue by not replacing the country code present in SAN with the country code configured in the AMIS networking properties so that number to be dialed on the AMIS network is proper.
Q01440775-04
- Message delivery fails if the AMIS networking message is composed of multiple recipients.
Symptom is that BCM CallPilot delivers the AMIS networking message only to the first recipient in the TO address list and fails to deliver the AMIS networking message to the other recipients in the TO address list. This occurred due to VoiceCTI grabbing the same Trunk LAD for consecutive "make call" requests. This update corrects the problem by adding a small delay between the consecutive "make call" requests so that VoiceCTI does not use the same trunk LAD.
Q01446965-04
- Rare delivery failure for AMIS.
When sending an AMIS networking message to multiple sites, occasionally the
sender's mailbox will receive a Non-delivery notification (NDN) message,
"The following message could not be delivered to phone number 'x' mailbox number 'y'.
The destination telephone number does not appear to be a network site". This
update corrects the problem by re-sending the AMIS message as per the number
of retries configured in the AMIS retry page for cases where Trunk drops the call in the middle of an AMIS negotiation.
Q01448471-04
- CallPilot is not properly sending the read receipt for messages sent with the
"Certified/Acknowledge Delivery" option.
When two or more users read messages sent with "Certified/Acknowledge Delivery"
option at the same time, the message IDs generated for the read receipts were not unique. This resulted in the sending of duplicate read receipts to the same mailbox user instead of sending to each mailbox user. This update corrects the problem by generating the unique message IDs for each read receipt sent by the system.
Q01414600-04
- Auto Attendant is not working due to a locked VM port.
This update resolves a race condition, which causes a Voicemail port to become
locked up when a page retry starts at the same time the far end disconnects the call.
The symptom is that the Voicemail service is running, but Voicemail
(Auto attendant in particular) is not accessible. The Voice port can only be unlocked by a reboot or stopping/starting the Voicemail service.
Q01497428
This update includes the content of the following superseded Smart Updates:
BCM.R400.SU.System.027-201004