Setting the properties of an Information node

Use an Information node to play an information message to callers.

If the information changes frequently, instead of using an Information node, create an Information mailbox and add a Mailbox node.

 

To set the properties of an Information node

  1. In the Caption box, type a caption that describes the information, for example, Store Location and Hours.

  2. From the Destination list box select a destination.

    The destination is the location on the CCR Tree that callers go to after the Information message plays.

Home

sends the caller to the Home Menu node.

Previous

sends the caller to the previous Menu node.

Disconnect

disconnects the call.

  1. To record the Primary and Alternate prompts, click the Voice button. These prompts are the information messages that the callers hear when they access this node.

  2. Click the Submit button.