About Fax Overflow mailboxes

A Fax Overflow mailbox is a mailbox for your fax machine. Add a Fax Overflow mailbox for each fax machine connected to the system. If a fax machine cannot answer an incoming fax call, the call is answered by CallPilot. The fax messages received are stored in the Fax Overflow mailbox. When the fax machine is ready to accept fax calls, CallPilot sends the messages stored in the Fax Overflow mailbox to the fax machine.

Fax Overflow is available if the Fax option is installed. Contact your vendor if you are interested in trialing or purchasing a Fax software authorization code. (The fax option is not available on CallPilot 100/150, but fax answering is still available.)

 

The Fax Overflow mailbox is controlled by these parameters:

Extension

The telephone extension number of the fax machine must be connected to the CallPilot switch by an Analog Terminal Adapter. Any stored faxes are delivered to this fax machine.

Retry Interval

The number of minutes to wait between delivery attempts. The range is from 1-30 minutes, the default is 1 minute.

Retry Limit

The number of times a received fax tries to be delivered. The range is 1-99, the default is 99.

 

Deleting a Fax Overflow mailbox

You can delete a Fax Overflow mailbox without losing any messages. This is because messages are not kept in the mailbox. When messages arrive they are queued for delivery by CallPilot’s Message Transfer Agent. If you delete a Fax Overflow mailbox you turn off overflow handling for the associated extension.

 

Storage Limit

A Fax Overflow mailbox does not have an explicit storage limit. It accepts new messages until the system storage is full. If there is no space available, it still answers calls, but disconnects the call when it discovers there is no space left.