You create Caller Input Rules that route calls to other skillsets or locations based on caller multi-digit DTMF input. Caller Input Rules let you identify callers depending on what kind of services your call center has. For example, callers can enter a passcode to access a special service line.
You can create up to 2,000 Caller Input Rules for each table. Each rule has a Match String, and an Action. The Match String is the string of digits that is checked, and the Action is the routing applied to calls that match the rule. The list of Caller Input Rules is sorted numerically by Match String. If strings overlap, longer, more-specific strings appear before shorter, less-specific strings.
If you use Professional Call Center you have 50 Caller Input Tables, and 30 tables if you use Enhanced Call Center. You do not have Caller Input Tables if you use Basic Call Center.
You can:
set the properties for a Caller Input Rule Table