A

AA

Automated Attendant

Access Code

Access password

Access passwords

Activity Codes

Add Many Agents

Add Many Mailboxes

Adding

agent
caller input rule
CCR nodes
CLID Table entry
CLID/DNIS
Dialing Translation Table entry
Disconnect step
Distribute for step
Goto step
Greeting step
Group List member
mailbox
network sites
overflow rule
routing table steps
site
system option
Transfer step

Administration password

changing

Afternoon greeting

Agent

Agent ID

deleting an agent

Agent List

adding an agent
changing an agent
deleting an agent

Agent name

adding to Call Center
assigning to a skillset
changing
deleting
ID
logging off
name
Optional
priority
Prompted
properties
status
supervisor status
viewing

All Mailbox Activity Report

Alternate DN1

Alternate DN2

Alternate extension

Alternate language

AMIS

call blocking periods
Networking
Networking parameters

Analog Terminal Adapter

Area code

Assigning

agents to a skillset
Intelligent Overflow

Auto Attendant

Company Greetings
Customized Digits
greetings
overview
parameters
Recording a custom menu prompt
Touchtone Gate

Auto-Login

Automatic Answer

B

B1 and B2 DNs

Back up

BCM, IP address

Bilingual operation

Blocking 0

Break Time

Break Time, changing

Business Communications Manager, IP address

Business hours

Busy Timeout

C

Call Answering

Call blocking periods

AMIS
setting

Call Center

access password
agents
Caller ID
capacities
Day Routing Table
disabling a skillset
Enable Caller ID
enabling a skillset
greeting
Greeting step
language
lines administration
method of call distribution
Night Routing Table
overview
Primary alert time
properties
reporting
reserved channels
Routing Table step
Secondary alert time
skillset name
skillset overview
skillset properties
unconfiguring a skillset

Call distribution

method

Call Handling Report

Call priority

Call Record

Call Screening

Caller Directed Transfer

assigning

Caller Input Rules

Calling Line Identification

Calling Line IDs

CallPilot

CallPilot 100/150 domain names

CallPilot 100/150 Hosts file

CallPilot 100/150, DNS

CallPilot features

Auto attendant
Call answering
Custom call routing
Fax answering
Voicemail

CallPilot Host name, changing

CallPilot IP address, changing

CallPilot log on

CallPilot Manager

definition
language settings
logging off
logging on

CallPilot options

CallPilot UI

backing up
logging off
logging on
network settings
restoring

Canadian pronunciation

Capacities, Call Center

CCR Tree

CCR Tree Report

Adding nodes
Assigning to a Greeting Table
Changing nodes
Copying a Tree
Deleting a Tree
Destination
Disabling a CCR Tree
Outdial method

CDN

Centralized Voice Mail

Change many lines

Change/Delete Mailbox

Changing

administration password
agent
Dialing Translation Table entry
Lines administration
mailbox
skillset parameters

Channels

Class of Service

changing
Enable networking
Greeting length
Incorrect password attempts
language
Mailbox message time
Message length
Message Notification
Message retention period
Name
Number of attempts
Outbound transfer
Password expiry
Personal target attendant
Prompt language
Record call
Restriction Permission List
Retry Intervals
Service
User interface

CLID

CLID Table

adding an entry
changing an entry
deleting an entry
example
setting up

Code

Companding type

Company Directory

recording name in

Company Greetings

choosing
recording

Control directory number

Control DN

Copy

COS

Country

Creating

Fax On Demand mailbox
Fax Overflow mailbox
Group List
Information mailbox
mailbox
multiple mailboxes
Network AMIS mailbox
Network Site mailbox
Network sites
sites
Subscriber mailbox

Custom Auto Attendant

Customized Digits

Park string
Use customized digits

D

Day Routing Table

Daylight Savings Time

Delay Answer

Deleting

an agent
CCR Tree
CCR Tree node
CLID Table entry
Dialing Translation Table entry
Group List
mailbox
Network sites

Desktop Messaging

Dialing restrictions

Class of Service

Dialing Translation

Dialing Translation properties

Access code
Area code
Long distance access code
Reply translation

Dialing Translation Table

adding entries
changing entries
deleting entries
how it works
overview
parameters
settings
viewing entries

DID routing

Digital Networking

Host Name
IP Address
Local Prefix
Mailbox Prefix
parameters
recording a site name
SMTP Proxy Name

Directory

Directory Available Default

Directory Report

Directory search by

Disabling

Disabling name and dn dialing

skillset

Disconnect

Disconnect step

Display Waiting Calls

Distribute for step

DNS

DNS, CallPilot 100/150

DNS, configuring systems without

Domain names, configuring

E

Enable Caller ID

Enable group lists

Enable voicemail

End step

English

Evening greeting

Event Log Report

EWT

Expected Wait Time

Express Messaging

Express Messaging Line

Extension

External initialization

F

F982 (Operator Settings)

Fax

Fax Answering

Fax cover page

Fax Mail

Fax On Demand

Fax On Demand mailbox

creating
mailbox

Fax option

Fax Overflow

Fax Overflow Mailbox

configuring
creating
deleting
delivery
Extension
mailbox
Retry Interval
Retry Limit
storage limit
troubleshooting

Fax Usage Report

answering
custom cover page
mail
mailbox fax properties
overview
parameters

Feature 980 (Leave Message)

Feature 981 (Log on)

Feature 982 (Operator Settings)

Feature 986 (Transfer to Mailbox)

First Name

Forced password change

Forced Play

FQDN

G

General Delivery Mailbox

Goto step

Greeting

Greeting Caption

Greeting step

adding
parameters

Greeting Table

Greeting Table attendant

alternate language
assigning a CCR Tree to
attendant
language preference
Menu Repeat Key
previously recorded
properties
setting up

Greetings

business
exporting
importing
overview
recording

Group List

Group List Leading Digit

adding members
leading digit
properties
Current Members
Display Name
Group List ID
Spoken Name
Type
removing a member

Guest Mailbox

leading digit

H

Holiday List

Status

Home node

Host Name

Host name, changing

Hosts file

I

IC

Incorrect password

Information Mailbox

Information node

Intelligent Overflow

assigning to a skillset
deleting a rule
modifying a rule
moving a rule
overview
types

Intelligent Routing

Internet domain naming rules

Introduction

IP Address

IP address, BCM

IP address, changing

J

K

Keycode

L

Language

Call Center
CallPilot

Last Name

Line

Line answering, Call Center

Line assignments

Lines administration

Call Center
configuring a line
configuring many lines

Local Prefix

Logging on

Long distance access code

M

Mailbox

Mailbox Information Report

Mailbox node

Mailbox options

Alternate DN1
Alternate DN2
Call Screening
Express Messaging Line
Message Waiting

Mailbox Prefix

administration
changing
choosing a type
create many
creating
deleting
delivery properties
Fax On Demand
Fax Overflow
fax properties
forced password change
Guest
Information
lockout
logging on
Network Delivery
options
outdial properties
properties
Class of Service
Directory
Extension
First Name
Last Name
Reset Password
Spoken Name
remote
reports
Subscriber
viewing

Make Company Directory available

Make Not Ready

Match Table

Menu node

Menu Repeat Key

Message Networking

AMIS
AMIS parameters
Digital
Digital parameters
overview
parameters
SMTP
VPIM

Message Waiting

Message Waiting Indication extension

Messaging

Method of call distribution

Modem access password

Morning greeting

MWI

N

Name

Name prefix

Network Delivery Mailbox

Network properties

Network settings

Network Site Mailbox

Network sites

adding
deleting
recording a site name
viewing

Network Transfer

Network transfers

Night RoutingTable

Non-Business Greeting

None

Number of rings

O

One-Call Method

Operator

Operator password

Operator settings

Operator Settings (Feature 982)

Answer Lines
Attendant Available
Attendant extension
Business Open
changing
Reset Operator password

Option

Call Center
CallPilot option
Desktop Messaging
Fax options
Mailbox options
Message Networking
Software authorization code
Unified Messaging

Options

Outcalling channels

Outdial properties

Line
None
Pool
Route

Outdial Routing

IC
Line
Pool
Route

Overflow

P

Park and Page

Page Retries
Page Type
Paging Zone
Retry Interval
Tranfer Before Page

Password

access
agent
forced change
lockout
skillset mailbox

Pool

Port Usage Report

Primary alert time

Primary language

Primary UI

Print

Priority

Properties

All Mailbox Activity Report
AMIS Networking
Auto Attendant
Call Center
Dialing Translation
Dialing Translation Table
Digital Networking
fax
Greeting step
Individual Mailbox Activity Report
mailbox
Networking
outdial routing
Routing Table step
skillset
system

Q

Quick Install Wizard

R

Recording

Recording greetings and prompts

from handset
greetings
prompts
recording greetings
recording prompts

Redirect DN

Remote Mailbox

Reply Translation

Reports

All Mailbox Activity
Call Handling
CCR Tree
Directory
Event Log
Fax Usage
Individual Mailbox Activity
Mailbox Information
overview
Port Usage
printing
System Configuration
viewing

Reserved channels

Reset Password

Resetting an agent password

Restore

Retry Interval

Retry Limit

Route

Routing Calls using Dynamic Call Priority

Routing Table start times

24 hour operation
Day Start Time
Night Start Time
setting

Routing Table Step

adding
Disconnect
Distribute for
Goto
Greeting
Transfer

Routing Tables

24 hour operation
Day
hours of operation
Night
types of steps

Rule length, changing

Rules for mailbox numbers

S

Search Company Directory by

Service

Class
Classes

Setting up Routing Tables

Site name

site prefix

Skillset mailbox

Skillsets

assigning agents
Busy Timeout
changing
changing properties
Delay Answer
disabling
enabling
name
number
overview
routing tables
setting up
unconfiguring

SMTP

SMTP Proxy Name

Networking
parameters

Software authorization code

Special prefix

Spoken Name

Start

Storage Limit

Subscriber Mailbox

Supervisor

Supervisor Help

Switch parameters

System

System Administrator Mailbox

System Configuration Report

System network properties

System option

System properties

Alternate Language
Canadian Pronunciaton
Companding Type
Country
Directory Search By
Enable Bilingual Operation
Enable CallPilot UI
Enable External Initialization
Enable General Delivery Mailbox
Enable Group List
Enable Network Transfers
Enable Redirect DN
Enable Voice Mail
Group List Leading Digit
Make Directory Available
Max Outcalling Channels
Name Prefix
Primary Language
Primary UI Style
Special Prefix
Timezone

T

Telephone Number

Timezone

Touchtone Gate

Transfer

Transfer node

Troubleshooting

Fax Overflow

Two-Call Method

U

Unavailable Feature

Unified Messaging

Unit address

Use customized digits

V

vbk

Voice Button

Voicemail version

VPIM

Networking

W

Welcome

Wildcard characters

X

Y

Z

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