The System Configuration Report shows how the system is configured.
Some sections are for options and appear only if the option is installed.
System Options |
Describes system-wide attributes included in: Setting the Auto Attendant properties
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Installed Voicemail Options |
Lists the optional features enabled at your site. |
AA Greetings |
Lists system greetings, shows whether the greeting is recorded and lists the Greeting Tables that reference it. Greetings that are not recorded or used in any Greeting Table are not shown. The comment “TTG” appears for the prompt used as the custom Touchtone Greeting prompt. |
Greeting Table |
Shows the configuration of each Greeting Table. For more information go to Setting up Greeting Table business greetings, times and answering. |
Holidays |
Shows the configuration of holidays in the Holiday Schedule. |
Call Center parameters |
Appears if Call Center is installed. The Primary Alert, Secondary Alert, Reserved Channels, Supervisor Help Request Timeout, Supervisor Help from and Enable Caller ID are shown. If you are using a Business Communications Manager system, Call Center Reporting Database Version and Enable Call Center Data Stream are shown if Call Center Reporting is active. |
Multimedia Call Center properties |
Shows whether Multimedia Call Center is enabled,
the server address and the server port. |
Call Center agents |
Appears if Call Center is installed. Shows the agents in the Call Center, their agent number, priority level and skillset status. |
Call Center skillsets |
Appears if Call Center is installed. Shows skillset number and type, Control DN, MWI DN, Method, Break Time, Delay Answer, Language Type, EWT of the number of calls, EWT Increase allowed and EWT Initial Call Duration. |
Call Center routing tables |
Appears if Call Center is installed. Lists skillset name, number, Day Service and Night Service configuration. |
Call Center overflow |
For each skillset, shows if it is enabled, the Intelligent overflow rule that applies to it, its service mode, condition and action. |
Call Center greetings |
Appears if Call Center is installed. Displays the status and skillset for each greeting. |
Call Center Intelligent CLID/DNIS routing |
Shows the CLID/ANI or DNIS rule and action for each line. |
Call Center Intelligent Caller Input Routing Tables |
NOTE: Intelligent Caller Input Routing is not available for BCM50. |
Expected Wait Time |
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Activity Codes |
NOTE: Activity Codes are not available for BCM50. |
Enable Caller ID |
Shows your settings for Caller ID: name with number, number only or none. |
Line Answering |
Shows the answering parameters for each line answered by CallPilot or Call Center. Lines that are not answered are not shown. This section does not appear if your switch does not require line administration. The Skillset column appears only if Call Center is enabled. Skillset is blank for AA lines and Rings and Tables are blank for Call Center lines. For more information go to Lines Administration. |
Fax Parameters |
The System Fax DN parameter is shown. Other parameters appear only if Fax is installed. For more information go to Setting fax properties. |
General Networking Parameters |
Appears if Message Networking is installed. It displays the General Networking properties. |
AMIS Networking Parameters |
Appears if Message Networking is installed. It displays the AMIS-related parameters of the site that you set in AMIS Networking properties. For more information go to Setting AMIS call blocking periods. |
Digital Networking Parameters |
Appears if Message Networking is installed. It displays the digital-related parameters of the site that you set in Digital Networking properties. |
Site Table |
Appears if Message Networking is installed. For more information go to Site Administration. |