Call answering

With Call Answering a caller can leave a message at an extension that is busy or unanswered.

 

CallPilot finds the extension, determines the associated Subscriber mailbox, plays a greeting, records a message and leaves the message in the mailbox. The Message Waiting Indicator on the telephone lights up and CallPilot can generate an off-premise notification to a pager or telephone. The subscriber can retrieve the waiting message using Feature 981 or Unified Messaging.

 

To set up call answering for a subscriber

  1. Click the Mailbox Administration heading.

  2. Click the Add Mailbox link and create a Subscriber mailbox.

  3. Set up the extension for the mailbox as the subscriber’s extension number.

  4. Program the subscriber telephone to Call Forward Busy and Call Forward on No Answer to the voicemail extension.

  5. Tell the subscriber to initialize the mailbox by logging on using Feature 981 or Unified Messaging.