CCR Tree Usage Report

The CCR Tree Report lists the configuration and usage information for each CCR Tree.

 

The CCR Tree Report shows for the previous seven days:

 

The columns in the CCR Tree Report show:

Path

The selections that a caller makes to reach the node. Usually the Home node is 0 even though no keys need to be pressed to reach the Home node.

Type

Identifies the type of node.

Description

Shows details for the node such as the caption or transfer telephone number.

Destination

Identifies the destination.

calls for each day

Below each day is listed how many times callers access the node, not including any re-prompting.

The calls for each day details:

  • each call that arrives at the Tree.

  • calls that go from the Home node to sub-nodes.

  • call that are sent to the node from CLID-based routing.

  • calls that return to a Menu node by the previous menu operation (by pressing * at a sub-menu, or by the Next Action setting.)

The difference between the count for a menu and the sum of the counts for its sub-node is the number of times callers exit the menu by pressing * or hanging up.

Total Calls

Total Calls shows calls that go to the Home node from a Greeting Table and calls that go to any node in the CCR Tree from CLID-based routing.

In the absence of CLID-based Routing, the count of the Home node is usually the same as the Total Calls if the Home node is an Information or a Fax On Demand node.

The count can be higher if the Home node is a Menu node because the count of any Menu node is included if the caller returns to the menu.

 

If a CCR Tree is changed, for example if it is saved or deleted, the current usage statistics are cleared.

 

If you want to keep complete usage records, generate a CCR Tree report before you modify the Tree.

 

The incomplete usage data for the day of the modification does not appear on the report and is lost.

 

If you need the data for the day of modification, make the change immediately after midnight or on the morning of the next business day.