To create a CCR Tree:
Click the Custom Call Routing heading.
The CCR Tree Administration Page appears.
Click the Create link for the CCR Tree you want to create.
The New CCR Tree Page appears.
From the Create Options, select the type of Home node you want to create:
Home Menu Node |
If you want to give callers a list of options, create a Home menu node. You must choose a Home Menu node if you want to create a CCR Tree that has more than one node. |
Home Information Node |
If you want callers hear an announcement and then be disconnected, create an Information node. If you choose a Home Information node, your CCR Tree consists of a single node. |
Home Transfer Node |
If you want callers to transfer to an extension or external telephone number, create a Transfer node. If you choose a Home Transfer node, your CCR Tree consists of a single node. If you want callers to transfer directly to an extension, you do not require a CCR Tree. Instead of creating a CCR Tree, program the telephone switch to forward the lines to the desired extension. To transfer callers to a particular mailbox, program the switch to forward the lines to an extension that forwards to CallPilot and then define a mailbox for that extension. |
Home Mailbox Node |
If you want callers to be sent to a mailbox to leave a message, create a Mailbox node that is assigned to a Subscriber mailbox. If you want callers to be able to access fax documents, create a Mailbox node that is assigned to a Fax On Demand mailbox. If you choose a Home Mailbox node, your CCR Tree consists of a single node. |
Copy of tree |
Creates a new CCR Tree that is a copy of another CCR Tree. From the Copy of tree list box select the number of the CCR Tree you want to copy. |
Click the Submit button.
The Home node appears on the CCR Tree Properties page.