About skillset mailboxes

Each skillset has a mailbox that stores messages left by callers. A skillset mailbox is created automatically when you set up a skillset. There is one skillset mailbox for each skillset. The skillset mailbox number is the same as the Control Directory Number (CDN) of the skillset. Since each skillset requires a dedicated mailbox, you must have enough mailboxes enabled on the system to allow for a skillset mailbox for each skillset.

 

Skillset mailboxes have these Class of Service settings:

The default Class of Service for skillset mailboxes is 1.

 

You can change a skillset mailbox:

 

Refer to the Call Center Set Up and Operation Guide for information about: