System Configuration Report

The System Configuration Report shows how the system is configured.

Some sections are for options and appear only if the option is installed.

System Options

Describes system-wide attributes included in:

Setting the system properties

Setting the Auto Attendant properties

 

Installed Voicemail Options

Lists the optional features enabled at your site.

AA Greetings

Lists system greetings, shows whether the greeting is recorded and lists the Greeting Tables that reference it.

Greetings that are not recorded or used in any Greeting Table are not shown. The comment “TTG” appears for the prompt used as the custom Touchtone Greeting prompt.

Greeting Table

Shows the configuration of each Greeting Table. For more information go to Setting up Greeting Table business greetings, times and answering.

Holidays

Shows the configuration of holidays in the Holiday Schedule.

Call Center parameters

Appears if Call Center is installed. The Primary Alert, Secondary Alert, Reserved Channels, Supervisor Help Request Timeout, Supervisor Help from and Enable Caller ID are shown. If you are using a Business Communications Manager system, Call Center Reporting Database Version and  Enable Call Center Data Stream are shown if Call Center Reporting is active.

Multimedia Call Center properties

Shows whether Multimedia Call Center is enabled, the server address and the server port.

NOTE
:  Multimedia Call Center is not available for BCM50.

Call Center agents

Appears if Call Center is installed. Shows the agents in the Call Center, their agent number, priority level and skillset status.

Call Center skillsets

Appears if Call Center is installed. Shows skillset number and type, Control DN, MWI DN, Method, Break Time, Delay Answer, Language Type, EWT of the number of calls, EWT Increase allowed and EWT Initial Call Duration.

Call Center routing tables

Appears if Call Center is installed. Lists skillset name, number, Day Service and Night Service configuration.

Call Center overflow

For each skillset, shows if it is enabled, the Intelligent overflow rule that applies to it, its service mode, condition and action.

Call Center greetings

Appears if Call Center is installed. Displays the status and skillset for each greeting.

Call Center Intelligent CLID/DNIS routing

Shows the CLID/ANI or DNIS rule and action for each line.

Call Center Intelligent Caller Input Routing Tables

  • Length of rule

  • Match string

  • Action

NOTE: Intelligent Caller Input Routing is not available for BCM50.

Expected Wait Time

  • Expected wait time of call

  • Actual wait time of call

 

Activity Codes

  • ID

  • Name

  • Description

NOTE: Activity Codes are not available for BCM50.

Enable Caller ID

Shows your settings for Caller ID: name with number, number only or none.

Line Answering

Shows the answering parameters for each line answered by CallPilot or Call Center. Lines that are not answered are not shown. This section does not appear if your switch does not require line administration.

The Skillset column appears only if Call Center is enabled. Skillset is blank for AA lines and Rings and Tables are blank for Call Center lines.

For more information go to Lines Administration.

Fax Parameters

The System Fax DN parameter is shown. Other parameters appear only if Fax is installed.

For more information go to Setting fax properties.

General Networking Parameters

Appears if Message Networking is installed. It displays the General Networking properties.

AMIS Networking Parameters

Appears if Message Networking is installed. It displays the AMIS-related parameters of the site that you set in AMIS Networking properties. For more information go to Setting AMIS call blocking periods.

Digital Networking Parameters

Appears if Message Networking is installed. It displays the digital-related parameters of the site that you set in Digital Networking properties.

Site Table

Appears if Message Networking is installed. For more information go to Site Administration.