When Intelligent Overflow Routing determines that a condition is met for the call, the call goes to the destination you specify. Possible actions are:
moving the call to a new skillset. The caller hears the greetings for the new skillset.
overflowing the call to one or more skillsets. The caller continues to hear the greetings from the original skillset.
sending the call to the skillset mailbox
transferring the call to an extension, external number, mailbox, Automated Attendant, CCR Tree or operator
changing the priority of the call. The default priority is 10.
NOTE: If the overflow step is configured for No Agents, the overflow rule executes immediately, and even a forced greeting will not play. If you want to play the greeting, configure a Timer with the No Agent rule.