Adding or changing a Transfer step

A transfer step can transfer calls to:

 

To add or change a Transfer step

  1. Click the Insert or the Modify link.

    The Routing Step page appears.

  2. Select where you want the call to transfer to:

  3. Click the Submit button.

    The Transfer step appears in the Routing Table list.

  4. Click the Close button to return to the Skillset list.