Set up a CLID Routing Table to control how calls are routed based on their Caller Identification. The CLID Routing Table routes recognized incoming telephone numbers to the appropriate destinations. You can set up the CLID Routing Table to direct frequent callers to a specific extension or mailbox, CCR Tree or Greeting Table. To use a CLID Table, you must subscribe to CLID services from your local telephone company and have the appropriate hardware for your systems (Refer to your system documentation for the hardware you require to support CLID).
Click here for an example of how CLID works.
If an incoming call has a CLID value that matches an entry in the CLID Routing Table, the call is directed according to the CLID Routing Table rather than the Greeting Table. After the call is directed, the call disconnects or returns to the routing according to the Return to Auto-Attendant setting.
The CLID Routing Table can have a maximum of 100 entries.
To set CLID Table properties
Click the Auto-Attendant heading.
Click the CLID Routing Table link.
The CLID Routing Table page appears.
Set up a CLID Table by adding, changing or deleting entries on the CLID Routing Table page.
Each column in the CLID Table shows a CLID value and the corresponding routing:
Calling Line ID |
A full or partial CLID value. This is the string of digits that identify the caller, without any non-digit characters such as spaces and hyphens. A short, partial CLID value matches all CLIDs that start with these digits. The matching process ensures that longer, more specific CLID values are found even when the list contains shorter, more generic ones. |
Type |
The type of routing performed. |
Value |
Parameters for the type of routing. |