Configuring a line

Specify whether a line is answered by the Auto Attendant or Call Center, or is not answered.

Auto Attendant and Table appear when AA/CCR is enabled. Call Center and Skillset appear when Call Center is enabled.

You can also configure many lines.

 

To change a line

  1. Click the Auto-Attendant heading.

  2. Click the Lines Administration link.

    The Lines Administration page appears.

  3. Click the Change link for the line you want to change.

    The Line Properties page appears for the line.

  4. Specify how the line is answered:

    Auto-Attendant

    Call Center

    no call answering

  5. Click the Submit button.