Setting up Centralized Voicemail on CallPilot 150

If you have several Norstar systems connected using an MCDN network, you can use a single CallPilot 150 system to provide centralized voice messaging and Auto Attendant services for up to 10 Norstar systems. This is known as Centralized Voicemail (CVM).

To use Centralized Voicemail you must configure the Norstar KSUs and the CallPilot 150.

 

Norstar systems that use Centralized Voicemail require:

 

Configuring your system for Centralized Voicemail

Refer to your Norstar MICS Installation Guide for how to configure your CallPilot 150 system for Centralized Voicemail. In the MICS documentation references to the NAM are also applicable to CallPilot 150.

 

To configure your CallPilot 150 system for Centralized Voicemail

  1. Click the Configuration heading and click the System Properties link.

    The System Properties page appears.

  2. Select the Enable External Initialization, Enable Redirect DN, and Enable Network Transfers checkboxes.

  3. Click the Submit button.

  4. Click the Auto-Attendant heading.

    The Line Administration page appears.

  5. For each line that you want to be answered by the Centralized Auto Attendant, click the Change link.

    For more information about configuring lines, go to Configuring a line.

    The Lines Properties page appears.

  6. From the Answer Mode list box, select Auto-Attendant.

  7. In the Table/Skillset Number box, enter 1.

  8. From the Number of Rings list box, select how many rings before CallPilot answers.

  9. Click the Submit button.

Centralized Voicemail notes

You can create several mailboxes using the F983 Create Mailbox Utility (option 66) or the Add Many Mailboxes feature in CallPilot Manager, only for extensions that are on a MICS 6 system that is connected to the CallPilot 150.

If you program Outbound Transfer or Off-Premise Message Notification to destinations on the MCDN CDP private network, configure the destination as an extension.

If you program Outbound Transfer or Off-Premise Message Notification to destinations not connected to the MCDN CDP private network, configure the destination as a phone number.