Recording or choosing Greetings

Greetings encourage callers to stay on the line until an agent is available. You can record the greetings in different languages and change them as often as you like.

 

Your can include information in your greetings such as:

 

How many greetings you can record depends on which Call Center you use. For a comparison of Basic and Professional Call Center for CallPilot 100/150, Business Communications Manager and BCM50, refer to the Nortel Networks Call Center Set Up and Operation Guide and Call Center capacities.

We recommend that you record greetings that are a maximum of 20 seconds long. If your greetings are longer than 20 seconds, callers must wait in a skillset a longer time before they hear another greeting.

 

To record a Call Center greeting

  1. Click the Call Center heading.

  2. Click the Greetings link.

    The Call Center Greetings page appears.

  3. Click the Voice link for the number of the greeting you want to record.

  4. If you use a Business Communications Manager or BCM50 system and want to enter a caption for the greeting, click your browser's Refresh button and click the Add Caption link for the greeting.