Deleting an agent removes the agent from Call Center. The agent is removed from the Agent List and all the skillsets they are assigned to.
If you want to remove an agent from a skillset, go to Assigning and removing agents from a skillset.
To delete an agent
Click the Call Center heading.
Click the Agent List link.
The Agent List page appears.
Click the Delete link for the agent you want to delete.
A message appears that asks you to confirm the deletion.
Click the OK button.
A message appears that says the agent is deleted.
Click the OK button.