Agent name

The agent’s name is displayed on reports and in Feature 904 (Agent Login).

The agent name can be a maximum of 13 characters. If you do not enter a name, a default agent name appears as the word Agent and the ID number, for example, Agent12. Do not create agent names that have the same first seven characters. If you use Call Center Reporting, it truncates the agent name after the first seven characters and your agent names appear identical.

To change the Agent name, type the new name in the Name box.