Creating Customized Digits recordings

If you use Park and Page, you can create Customized Digit recordings that play a prompt and a park string in your voice, for example “Electronics, please pick up 101.” These recordings are played over the paging zone or overhead paging system. If you do not record Customized Digits the “101” is played in the system voice. If you record Customized Digits the entire prompt is played in your voice.

You can record customized recordings for the digits 0 through 9 in the primary and alternate languages. You must create a recording for each digit, and if your system is bilingual you must record recordings in the primary and alternate languages.

If you use Business Communications Manager you can also import and export Customized Digits recordings using remote management.

If you use Customized Digits, you must also select the Use customized digits check box in the Auto-Attendant settings, as described in steps 4 - 7.

 

To create Customized Digits recordings

  1. Click the Auto-Attendant heading and click the Customized Digits link.

    The Customized Digits page appears.

  2. For digits 0 through 9, click the Voice links and record your customized digit recording.”

    In your recording say the name of the digit, for example, “three”.

    For how to record, import and export greetings see Recording greetings, prompts and names.

  3. Record alternate Customized Digits recordings if your system uses an alternate language.

  4. Click the Auto-Attendant heading.

  5. Click the General Properties link.

    The Auto-Attendant Properties page appears.

  6. Click the Use customized digits check box.

  7. Click the Submit button.