The Class of Service defines the properties of a mailbox.
For more information go to about mailbox
properties.
To edit a Class of Service
Click the Mailbox Administration heading.
Click the Class of Service link.
The Class of Service page appears.
Click the Change link for the Class of Service you want to change.
The Class of Service page appears for the Class of Service you select.
Name |
The name of the Class of Service, for example. General_English. The name and the Class of Service number are shown when you select a Class of Service during mailbox administration. The name can be a maximum of 16 alphanumeric characters and cannot contain blank spaces. |
Max Mailbox Msg Time |
The storage limit for the mailbox, shown as minutes of voice storage. The limit includes messages and mailbox greetings. Fax pages vary in size but on average 4 pages of fax take the same amount of storage space as 1 minute of voice message. Range is 1 – 180. |
Max Message Length |
The maximum message length when leaving a message during Call Answering, and when composing a message using Feature 981. The maximum length of an incoming message. Message length is 1-60 minutes for Business Communications Manager, 1-30 minutes for CallPilot 100/150. The maximum message length does not apply to Unified Messaging messages. |
Message Retention Period |
How many days messages are kept in the mailbox before they are deleted. Controls how far into the future a subscriber can create Future Delivery messages. The value 0 means that messages are never automatically deleted. Range is 0 – 365. |
Max Greeting Length |
The maximum recording length of a mailbox greeting. Range is 1 – 30. |
Enable Off-premise Msg Notification |
If you select the check box, the subscriber can use Off-premise Notification. This feature has the potential to be misused for toll fraud. For information on preventing callers from making unauthorized external calls, refer to the CallPilot Manager Set Up and Operation Guide. Dialing restrictions that apply to outdial lines also apply to Off-premise Notification. For Off-premise Message Notification to function, incoming lines must be equipped with Disconnect Supervision. Refer to the Installation Guide. Tip: Have at least one Class of Service that does not let subscribers who do not have long-distance dialing capabilities use Off-premise Notification. |
Retry Intervals |
The number of minutes CallPilot waits if a subscriber does not respond to Off-premise Notification by logging on. If a subscriber does not respond to Off-premise Notification by logging on within this number of minutes, the notification attempt is unsuccessful. Range is 1 – 120. |
Max Number of Attempts |
The number of times CallPilot attempts Off-premise Notification. Range is 1 – 20. |
Enable Outbound Transfer |
Lets a subscriber use Outbound Transfer. This feature can be misused for toll fraud. For Outbound Transfer to function, incoming lines must be equipped with Disconnect Supervision. Tip: If you set Off-premise Notification to No for a Class of Service set Outbound Transfer to No. |
Max Incorrect Password Attempts |
The maximum number of invalid password attempts before Mailbox Lockout occurs. Range is 4 – 20. |
Password Expiry |
The number of days before a password expires. 0 means that the password never expires. See Forced password change. Range is 0 - 365. |
Enable Networking |
Lets a subscriber send messages to mailboxes at other sites. The subscriber can receive message from other sites even if this setting is No. If you have AMIS networking at your location, this feature has the potential to be misused for toll fraud. Tip: If you set a Class of Service’s Off-premise Notification to No, set Networking to No. |
Enable Personal Target Attendant |
Lets a subscriber set up a personal attendant for callers who revert out of call answering. If you clear the check box, the call transfers to the attendant in the Greeting Table, the system attendant or the General Delivery Mailbox or is disconnected, in this order. This feature has the potential to be misused for toll fraud. Tip: If you set a Class of Service’s Off-premise Notification to No, set Personal Target Attendant to No for similar reasons. |
Enable Record Call |
Lets a subscriber record calls using Record Call (Feature 989). If your jurisdiction does not permit this feature set this setting to No for all Classes of Service. |
Prompt Language |
From the list box select Primary or Alternate. During log on, prompting occurs in the primary language until the mailbox is identified, when it switches to the language indicated here. See Setting the language for details. |
User Interface |
From the list box select NVM or CallPilot. |
Click the Submit button.