CallPilot tracks the number of incorrect log on attempts. If the number of incorrect attempts exceeds the limit set in the Class of Service, the mailbox is locked out and cannot be opened without administrator intervention. This helps prevent unauthorized access to the mailbox.
To restore a locked out mailbox, the System Administrator must reset its password. The subscriber must log on using the default password (0000) and provide a new password.
For more information on resetting a mailbox password go to about mailbox properties.
Locked out mailboxes appear in the Directory Report with an asterisk next to the mailbox number.