Setting access passwords

Access passwords control access to administration functions.

Create a Call Center administration password if you want the Call Center Administrator to be able to administer Call Center without being able to control other CallPilot Manager settings. The Call Center administration password cannot be the same as the system administrator password or the modem access password.

Create a modem access password if you want to enable modem access. With modem access Nortel Networks distributors and support people can use a modem to connect to the CallPilot system and download the system log. This feature is available only for CallPilot 100/150. For information about using modem access refer to the CallPilot 100/150 Installation and Maintenance Manual or the CallPilot Mini Installation and Maintenance Manual.

 

NOTE: If you are using a BCM50 system, Call Center password access is not available. For BCM50, a user can be created in Element Manager with Call Center rights.

 

To set access passwords

  1. Click the Configuration heading.

  2. Click the Access Passwords link.

    The Access Passwords page appears.

  3. To set an access password for Call Center administration:

  4. To set an access password for modem access:

  5. Click the Submit button.