Setting up DID routing

You can route calls based on their Direct Inward Dialing (DID) number. DID is the ability to make a telephone call directly into an internal extension, without having to go through the operator.

To route DID calls, set up a DID target line and assign the target line to a skillset.

 

To set up DID routing for Business Communications Manager

  1. In Unified Manager, set up a DID target line.

    For information about setting up a DID target line refer to the Business Communications Manager Programming Operations Guide.

  2. In CallPilot Manager, configure the target line number to be answered by Call Center.

     

To set up DID routing for CallPilot 100/150

  1. From a Norstar telephone, set up a DID target line.

    For information about setting up a DID target line refer to the Norstar System Coordinator Guide.

  2. In CallPilot Manager, configure the target line number to be answered by Call Center.