Forcing an agent off

Agents usually log out when they are no longer available to receive calls. If an agent leaves and does not log off, you can force the agent off. An agent that is forced off does not receive any new Call Center calls.

 

To force an agent off

  1. Click the Call Center heading.

  2. Click the Agent List link.

    The Agent List page appears.

  3. Click the Force Off link for the agent you want to log off.

    A message appears that asks you to confirm the request to force off the agent.

  4. Click the OK button.

    A message appears that says the agent is logged off.

  5. Click the OK button.

    The agent status changes to Logged Off on the Agent List page.

NOTE: If the agent you force off is on a call, the call is not interrupted.