You can change an agent’s:
name
supervisor status
Automatic Answer setting
Missed Call Option
Accepted Call Types
Activity Code setting
To change an agent
Click the Call Center heading.
Click the Agent List link.
The Agent List page appears.
Click the Change link for the agent you want to change.
The Change Agent page appears.
Change the properties that you want to change for the agent.
Click the Submit button.
NOTE: You cannot change the properties of an agent who is logged on. Ask the agent to log off and then make the changes.