Setting up CLID/DNIS routing

If you use Enhanced or Professional Call Center, you can set up CLID/DNIS Routing Tables. CLID/DNIS Routing is the initial routing that Call Center calls encounter. The CLID/DNIS Routing you set up lets Call Center route calls quickly based on their incoming line number. Callers are routed to skillsets depending on who the caller calls, the line the call comes in on, or where the caller is calling from. Your CLID/DNIS table can have 1,000 entries maximum.

 

To add or change a CLID/DNIS route

  1. Click the Call Center heading.

  2. Click the CLID/DNIS Routing Table link.

    The Intelligent CLID/DNIS Routing page appears.

  3. To add a route click the Insert link

    or

    to change a route click the Change link

    or

    to delete a route click the Delete link.