An Information mailbox:
plays an informative message to callers who access it
does not store messages
does not need to be associated with an extension
Use an Information mailbox to:
announce sales
provide product lists
announce special events
You create the Information mailbox and give it to a subscriber or department. The department creates the password and maintains the greeting.
To let callers know about your company’s Information mailboxes:
Advertise the Automated Attendant main number, and record a Company Greeting that mentions the Information mailbox services.
Provide a list of your company’s Information mailboxes in brochures and telephone directory advertising.
Mention the Information mailboxes in the Company Greeting if your company has a small number of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) if you have a large number of Information mailboxes.
Assign the Operator as the transfer point for all Information mailbox inquiries. Record a statement in the Company Greeting that tells callers to press zero to reach company information. For example, “Good Afternoon. This is On Your Toes Dance Studio. To reach our studio, press 1. To listen to one of our special announcements, press 2. To reach the Operator, press 0.”
When a caller presses zero, have the Operator provide a list of the Information mailboxes and transfer the caller accordingly.
The maximum length of the greeting is determined by the Class
of Service.
The default settings for Class of Service 7 and 8 allow greetings that
are up to 10 minutes long.
A call disconnects after the Information mailbox greeting plays except:
if the call is extended by the Auto Attendant, the call disconnects or returns to the Auto Attendant according to the Return to AA setting of the Greeting Table.
If the Information node is reached by a Mailbox node of a Custom Call Routing Tree, the call disconnects, or returns to the Home menu, or returns to the previous menu, according to the Next Action setting of the Mailbox node.
If CallPilot is configured as bilingual, the Information mailbox has greetings in primary and alternate languages. The rules for bilingual prompting determine which one of these caller hear. Callers press a dialpad button, depending on which country they are in, to switch to the other greeting.
While they listen to the Information mailbox greeting, callers can use playback commands such as pause, resume, forward and back. Outside callers can press a dialpad button, depending on which country they are in, to transfer to the system attendant extension.