to send the call to another skillset, select Move to Skillset, and from the list box select the skillset you want to move the call to. If you want to change the priority of the call, from the New Call Priority list box select a new priority for the call
to send the call to the skillset mailbox, select Send to Skillset Mailbox
to overflow the call to another skillset:
to transfer the call to an extension, select Transfer to Extension and enter the extension number
to transfer the call to a mailbox, select Transfer to Mailbox and enter the mailbox number
to transfer the call to an external number: