Each skillset has a mailbox that stores messages left by callers. A skillset mailbox is created automatically when you set up a skillset. There is one skillset mailbox for each skillset. The skillset mailbox number is the same as the Control Directory Number (CDN) of the skillset. Since each skillset requires a dedicated mailbox, you must have enough mailboxes enabled on the system to allow for a skillset mailbox for each skillset.
Skillset mailboxes have these Class of Service settings:
they use the primary prompt language
their maximum message time is 15 minutes
their maximum message length is three minutes
their maximum message retention is 30 days
they have a maximum greeting length of one minute
The default Class of Service for skillset mailboxes is 1.
You can change a skillset mailbox:
you can change the settings for a skillset mailbox, including its Class of Service
you can edit a edit a Class of Service and assign it to skillset mailboxes
Refer to the Call Center Set Up and Operation Guide for information about:
initializing the skillset mailbox
recording greetings
accessing messages in skillset mailboxes
setting up message notification for skillset mailbox messages