In a text editor such as Notepad, create a hosts file that contains the IP address and the hosts name/FQDN of your CallPilot and the other CallPilot sites on your system. Make sure that the name of your local CallPilot system comes first in the list. List the addresses in the form IP address followed by the name/FQDN of the units, and type a line break by pressing the ENTER key after the last entry in the hosts file. Type a single space between the IP address and the hosts name. For example:
Name the file HOSTS and save it as a text file with no extension, for example, save the file as “HOSTS” and not “HOSTS.txt”. This is an example of a hosts file. The first entry is the main CallPilot unit. The other entries are branches.
FTP the HOSTS file to your CallPilot’s 7.0/ST directory.
NOTE: You must FTP the file using the ASCII format, NOT binary. If you use binary the hosts file will not work.
In CallPilot Manager, click the Configuration heading.
Click the Unit Address/Identification link.
The Unit Address and Identification page appears.
In the Host name or IP Address box enter your CallPilot’s host name.
Your host name must be a Fully Qualified Domain Name (FQDN.)
In the Primary DNS box enter your CallPilot’s IP address.
Click the Submit button.
You must reboot CallPilot for the new settings to take effect.