Call Center is an application that handles incoming calls as efficiently and economically as possible.
Call Center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the caller. Calls can be routed based on the origin of the call, the destination of the call, or the information entered by the caller. Callers can be given high or low priorities. Callers can overflow to different groups or skillsets of agents, transfer out of the system, leave a message, and hear announcements or informative messages.
Basic, Enhanced and Professional Call Center are available. You can
use Basic or Enhanced Call Center on CallPilot 100/150.
You can use Basic or Professional Call Center on Business Communications
Manager.
You can use Basic Call Center on BCM50.
Capacities for Basic, Enhanced and Professional Call Center
To set up Call Center you must: