Secondary Alert time

The Secondary Alert time is a time limit for calls waiting in skillsets.

The Secondary alert time must be a greater than the Primary alert time. You can have Primary and Secondary alerts for all the calls in the call center, or for just the calls waiting in skillsets that you are logged on to.

 

If a call exceeds the Secondary alert time:

The indicator stops flashing when the calls are handled.

You assign alert times in minutes and seconds. There is no default value for alert times.