Adding many agents

You can save time by adding more than one agent at a time. When you add multiple agents, the agents have the default agent name and properties.

 

To add more than one agent

  1. Click the Call Center heading.

  2. Click the Add Many Agents link.

    The Add Many Agents page appears.

  3. In the From box type the lowest agent ID number of the agents you want to create.

  4. In the To box type the highest agent ID number of the agents you want to create.

    The agent ID numbers you enter must be between 1 and 250.

  5. Select the Supervisor check box if you want the agents to have supervisor status.

  6. Select the Automatic Answer check box if you want calls to be force-delivered to the agents.

  7. From the Missed Call Option list box select Make Not Ready (Return to Skillset) or Automatic Logout.

  8. From the Accepted Call Types list box select Voice, Multimedia or Both.

    If you do not have Multimedia Call Center enabled, Accepted Call Types does not appear.

  9. From the Priority list box select a priority for the agents.

  10. If you use Activity Codes, from the Activity Code Entry Type list box select Prompted or Optional. The default is Optional.

  11. Click the Submit button.

Any agents who have an agent ID number that is between the numbers you enter in the From and To boxes are not changed. These agents are not included in the number of agents added.