Changing a Caller Input Rule

  1. Click the Call Center heading.

  2. Click the Caller Input Rules link.

    The Caller Input Rules Tables page appears.

  3. Click the Rules link for the table that has the rule you want to change.

    The Match Table page appears.

  4. Click the Change link for the rule you want to change.

    The Match Rule Setup page appears.

  5. Make the changes you require to the Match String or Action.

  6. Click the Submit button.

    The Match Table page appears with the changed rule.

  7. Click the Close button to return to the Caller Input Rules Tables page.