Call Center

To have call center answer a line:

  1. From the Answer Mode list box, select Call Center. You cannot change the Answer Mode if you log on as a Call Center Supervisor.

  2. In the Table/Skillset Number box, type the number of the skillset you want to assign to the line. The number can be from 1 to the maximum number of configured skillsets. The default is 1.

  3. From the Number of rings box, select the number of rings you want Call Center to wait before answering the line.

    Long distance charges start when a call is answered by the call center. To minimize long distance charges, set the ring count higher than 0 so that calls spend more waiting time in a ringing state.