Unconfiguring a skillset

Before you unconfigure a skillset, you must:

  1. Disable the skillset.

  2. Unassign any lines that are assigned to the skillset.

If you unconfigure a skillset, you delete the skillset properties and the programming for the skillset. This includes the assigned agents, day and night routing tables, service mode, overflow table and skillset mailbox.

 

To unconfigure a skillset

  1. Click the Call Center heading.

  2. Click the Skillset List link.

    The Skillset List page appears.

  3. Click the Unconfigure link for the skillset you want to unconfigure.

    A message appears that asks you to confirm the request to unconfigure the skillset.

  4. Click the OK button.

    The programming for the skillset is removed from the Skillset List page.