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CallPilot Manager
CallPilot Manager features and options
What CallPilot is
Voicemail
Call answering
Auto Attendant
Custom Call Routing
Fax Mail
Fax Answering
Message Networking
Call Center
Unified Messaging
Using CallPilot Manager
Logging on to CallPilot Manager
Mailbox lockout
Forced password change
Logging off CallPilot Manager
Recording greetings, names and prompts
Recording overview
Creating Customized Digits recordings
Mailbox administration
Mailbox administration overview
Adding or changing a mailbox
Adding multiple mailboxes
Viewing mailbox properties
Deleting a mailbox
Resetting a mailbox password
Types of mailboxes
About the types of mailboxes
Subscriber mailbox
About Subscriber mailboxes
About Guest mailboxes
Adding a Subscriber or Guest mailbox
Information mailbox
About Information mailboxes
Adding an Information mailbox
Fax Overflow mailbox
About Fax Overflow mailboxes
Adding a Fax Overflow mailbox
Configuring a Fax Overflow mailbox
Fax Overflow delivery
Troubleshooting Fax Overflow
Fax On Demand mailbox
About Fax On Demand mailboxes
Adding a Fax On Demand mailbox
Network Delivery mailboxes
About Network Delivery mailboxes
Adding a Network AMIS mailbox
Adding a Network Site mailbox
Auto Attendant administration
Auto Attendant overview
Setting the Auto Attendant properties
Setting up a Greeting Table
Setting up a Holiday List
Line administration
Viewing line details
Changing a line
Changing many lines
Calling Line Identification (CLID) administration
Setting up a CLID Table
Adding or changing a CLID Table entry
Deleting a CLID Table entry
Custom Call Routing
Custom Call Routing overview
Creating a CCR Tree
Planning and designing a CCR Tree
Creating a Home node
Copying a CCR Tree
Adding a node to a CCR Tree
Changing a CCR Tree
Changing a CCR Tree
Disabling a CCR Tree
Changing the properties of a node
Deleting a node
Deleting a CCR Tree
Group Lists
Group List overview
Creating a Group List
Adding or removing Group List members
Viewing or changing a Group List
Deleting a Group List
Fax administration
Fax overview
Setting Fax properties
Networking administration
Message Networking overview
Setting General Networking properties
Setting AMIS Networking properties
Setting AMIS call blocking periods
Setting up Digital Networking
Setting Digital Networking properties
Configuring system network properties
Configuring your system network properties
Configuring your system if you do not use DNS
Configuring Business Communications Manager to use IP addresses
Configuring CallPilot 100/150 to use domain names or IP addresses
Configuring DNS on CallPilot 100/150
Creating and installing hosts files on CallPilot 100/150
Changing your local CallPilot hosts name or IP address
Adding, viewing and deleting Network sites
Recording a site name
Reports
Reports overview
Generating reports
Types of reports
Directory Report
Mailbox Information Report
All Mailbox Activity Report
Individual Mailbox Activity Report
Resetting the All Mailbox Activity Report
Event Log Report
CCR Tree Report
Port Usage/Call Handling Report
System Configuration Report
Fax Usage Report
System administration
Setting the system properties
Viewing the switch properties
Enabling a software authorization code
Editing a Class of Service
Setting the language
Changing the administration password
Setting access passwords
Configuring CallPilot network settings
Setting up Centralized Voicemail on CallPilot 150
Quick Install Wizard
Dialing Translation
Dialing Translation overview
How Dialing Translation works
Setting Dialing Translation properties
Creating a Dialing Translation Table entry
Changing a Dialing Translation Table entry
Viewing Dialing Translation Table entries
Deleting a Dialing Translation Table entry
Call Center administration
Call center overview
Call Center general properties
Setting Call Center general properties
Assigning the Call Center language
Recording Call Center greetings
Setting up Call Center lines
Agent administration
Agent overview
Adding an agent
Adding many agents
Changing an agent
Resetting an agent password
Forcing an agent off
Deleting an agent
Skillset administration
Skillset overview
Setting up or changing skillset properties
Assigning and removing agents from a skillset
Viewing the agents in a skillset
Changing an agent's priority in a skillset
About skillset mailboxes
Resetting a skillset mailbox password
Assigning Intelligent Overflow
Enabling a skillset
Disabling a skillset
Unconfiguring a skillset
Routing Table administration
Types of Intelligent Routing
Setting up DID routing
Setting up CLID/DNIS routing
Day and Night Routing Tables
Creating Day and Night Routing Tables
Fax Detection
Assigning Routing Table hours of operation
Caller Input Rules
About Caller Input Rules
Setting or changing the properties of a Caller Rules Table
Adding, changing or deleting a Caller Input Rule
Deleting a Caller Input Rule
Activity Codes
About Activity Codes
Creating or changing an Activity Code
Importing Activity Codes
Deleting an Activity Code
CallPilot operations
Changing the operator settings
Backing up and restoring CallPilot
Resetting CallPilot