Auto Attendant

Callers can use the Auto Attendant to:

 

You can use the Auto Attendant full time or as a backup if the system attendant is unavailable.

 

You can record and assign different greetings to the Greeting Table. The Greeting Table parameters control the Auto Attendant. Greeting Table parameters include custom prompts, and whether outside callers hear the Auto Attendant menu or a Custom Call Routing menu. You can specify which greetings play for particular calls. For example, you can program the system so that callers hear one greeting when they call the sales number, and a different greeting when they call the customer support number.

Callers can transfer to a mailbox or extension from the Auto Attendant by entering the number or by looking up the name in the Company Directory, if you have the Company Directory enabled.

 

If you do not want callers to access the Auto Attendant and you use CallPilot 100/150, Business Communications Manager or BCM50, you can set the Line Answering to No for the lines you use. This ensures that outside calls on these lines must be answered manually.

 

You can set calls to be answered manually during business hours and answered by the Auto Attendant after hours by changing the Answer Lines parameter in the Operator Settings (Feature 982).