Before you make any changes to a CCR Tree you must ensure service is not disrupted by removing any references to the CCR Tree from the Greeting Tables and the CLID Routing Table.
To remove references to a CCR Tree from a Greeting Table
Click the Auto-Attendant heading.
Click the Greeting Tables link.
Click the Change link for the Greeting Table that uses the CCR Tree that you want to disable.
The Greeting Table Setup page appears.
For each time of day, remove the CCR Tree you want to disable by choosing another CCR Tree number or None from the CCR Tree list box.
Click the Submit button.
To remove references to a CCR Tree from a CLID Routing Table
Click the Auto-Attendant heading.
Click the CLID Routing Table link.
The CLID Routing Table page appears.
Click the Change link for the CLID Routing Table rule that uses the CCR Tree that you want to disable.
The CLID Setup page appears.
To remove the CCR Tree from the CLID Routing Table, either:
select another CCR Tree from the CCR Tree list box and enter the path in the Path box
or
select a Greeting Table, Extension or Mailbox to transfer the call to.
Click the Submit button.