Setting the Auto Attendant properties

The Auto Attendant properties control the Auto Attendant settings across your system.

 

To set the Auto Attendant properties

  1. Click the Auto-Attendant heading.

  2. Click the General Properties link.

    The Auto-Attendant Properties page appears.

  3. Set the Auto Attendant properties. These properties apply to all Greeting Tables.

    Return to Auto-Attendant

    Determines what happens after a caller listens to an Information mailbox or leaves a message.

    If you select the Return to AA check box, the caller returns to the main Auto Attendant prompt and can make another selection. If you do not select Return to AA, the caller disconnects after completing the action.

    Touchtone Gate

    Determines whether Touchtone Gate is used and whether a Standard or Custom greeting is used.

    Select a setting:

    None: Sends callers from the Company Greeting to the Auto Attendant or the CCR Tree set in the Greeting Table.

     

    Standard: After they hear the Company Greeting, callers must press an indicated key if they have tone capability. Callers transfer to the Auto Attendant or Custom CCR Tree specified by the Greeting Table. If they do not respond, callers go to the system attendant. If there is no system attendant, callers go to the General Delivery Mailbox. If the General Delivery Mailbox is disabled the call disconnects.

     

    Greeting 1 - 100: Similar to Standard. Uses a custom greeting instead of the standard greeting. Select a Company Greeting that is not used in any Greeting Table. Go to Recording or choosing Company Greetings for more information.

     

    Callers who have tone capability can find Touchtone Gate an unnecessary delay.

    Set Touchtone Gate to None if most callers have tone capability.

    Use Standard or Custom only in areas where most callers do not have tone capability.

    Touchtone Gate does not apply to internal callers or calls transferred by Feature 986.

    Use customized digits

    Select this if you have CCR Trees that use Park and Page and you want to play the dial string in your voice. For more information refer to Creating Customized Digits recordings.

     

  4. Click the Submit button.