Assigning Routing Table hours of operation

To assign the routing table hours of operation for each day of the week, you set the start times for the Day and Night Routing Tables. The start times determine which routing table is used for the skillset.

You can also leave the default as 24 hour operation. If you select 24 hour operation, the skillset uses the Day Routing Table only for that day.

 

To assign hours of operation to a skillset

  1. Click the Call Center heading.

  2. Click the Skillset List link.

    The Skillset List page appears.

  3. Click the Service Mode link for the skillset you want to set up.

    The Skillset Service Mode page appears.

  4. For each day of the week set the hours of operation for the skillset:

  5. Click the Submit button.

    A message appears that tells you what service mode the skillset is in.