After you set up a skillset, the skillset is disabled until you enable it.
Before you can enable a skillset you must:
set up the skillset with a valid Control DN. For information, go to Skillset properties
initialize the skillset mailbox. For information, refer to the Call Center Set Up and Operation Guide
record skillset mailbox greetings. For information, refer to the Call Center Set Up and Operation Guide
set up the Day and Night Routing Tables. For information, refer to About Routing Table steps
To enable a skillset
Click the Call Center heading.
Click the Skillset List link.
The Skillset List page appears.
Click the Enable link for the skillset to you want to enable.
On the Skillset List page in the Status column the skillset changes from Disabled to Enabled.