AA
Auto Attendant
Return to Auto-Attendant
Setting the Auto Attendant properties
Setting the system parameters
AA: Automated Attendant
Auto Attendant
Return to Auto-Attendant
Setting the Auto Attendant properties
Access Code
Access code
Setting Dialing Translation parameters
Access password
Setting access passwords
Access passwords
Setting access passwords
Activity Codes
About Activity Codes
Activity Code list in Excel
Activity Code list in Notepad
Communicating Activity Codes
Creating or changing an Activity Code
Deleting an Activity Code
Importing Activity Codes
Add Many Agents
Adding many agents
Add Many Mailboxes
Creating multiple mailboxes
Adding
Adding a Disconnect step
Adding a Distribute for step
Adding a Fax On Demand mailbox
Adding a Fax Overflow mailbox
Adding a Goto step
Adding a Greeting step
Adding a mailbox
Adding a member to a Group List
Adding a Network AMIS mailbox
Adding a Network Site mailbox
Adding a node to a CCR Tree
Adding a site
Adding a Subscriber or Guest mailbox
Adding a system option
Adding a Transfer step
Adding an agent
Adding an entry to a Dialing Translation Table
Adding an Information mailbox
Adding an Intelligent Overflow rule
Adding and changing Routing Table steps
Adding changing or deleting a Caller Input Rule
Adding mailboxes
Adding many agents
Adding multiple mailboxes
Adding or changing a Caller Input Rule
Adding or changing a CLID DNIS route
Adding or changing a CLID Table entry
Adding or changing Network sites
Adding viewing and deleting Network sites
Creating a CCR Tree
Adding: agent
Adding an agent
Adding many agents
Adding: caller input rule
Adding changing or deleting a Caller Input Rule
Adding: CCR nodes
Creating a Mailbox node
Creating a Menu node
Creating a Transfer node
Creating an Information node
Adding: CLID Table entry
Adding or changing a CLID Table entry
Adding: CLID/DNIS
Adding or changing a CLID DNIS route
Adding or changing a CLID Table entry
Adding: Dialing Translation Table entry
Adding an entry to a Dialing Translation Table
Adding: Disconnect step
Adding a Disconnect step
Adding: Distribute for step
Adding a Distribute for step
Adding: Goto step
Adding a Goto step
Adding: Greeting step
Adding a Greeting step
Adding: Group List member
Adding a member to a Group List
Adding: mailbox
Adding a Fax On Demand mailbox
Adding a Fax Overflow mailbox
Adding a mailbox
Adding a Subscriber or Guest mailbox
Adding an Information mailbox
Adding mailboxes
Adding multiple mailboxes
Adding: network sites
Adding or changing Network sites
Adding viewing and deleting Network sites
Adding: overflow rule
Adding an Intelligent Overflow rule
Adding: routing table steps
Adding and changing Routing Table steps
Adding: site
Adding a site
Adding: system option
Adding a system option
Adding: Transfer step
Adding a Transfer step
Administration password
Changing the administration password
Administration password: changing
Changing the administration password
Afternoon greeting
Afternoon
Setting Greeting Table parameters
Agent
Adding an agent
Adding many agents
Agent ID
Agent name
Agent overview
Agent priority
Agent properties
Assigning and removing agents from a skillset
Changing an agent
Changing an agent's priority in a skillset
Deleting an agent
Forcing an agent to log off
Resetting an agent password
Viewing the agents in a skillset
Agent ID
Adding many agents
Agent properties
Changing an agent
Deleting an agent
Agent ID: deleting an agent
Deleting an agent
Agent List
Adding an agent
Adding many agents
Changing an agent
Agent List: adding an agent
Adding an agent
Agent List: changing an agent
Changing an agent
Agent List: deleting an agent
Deleting an agent
Agent name
Adding many agents
Agent properties
Agent name: adding to Call Center
Adding an agent
Adding many agents
Agent name: assigning to a skillset
Assigning and removing agents from a skillset
Changing an agent's priority in a skillset
Viewing the agents in a skillset
Agent name: changing
Changing an agent
Changing an agent's priority in a skillset
Agent name: deleting
Deleting an agent
Agent name: ID
Agent ID
Agent name: logging off
Logging an agent off
Agent name: name
Agent name
Agent name: Optional
Optional
Agent name: priority
Agent priority
Changing an agent's priority in a skillset
Agent name: Prompted
Prompted
Agent name: properties
Agent properties
Changing an agent
Agent name: status
Adding an agent
Adding many agents
Agent properties
Changing an agent
Changing an agent's priority in a skillset
Agent name: supervisor status
Adding an agent
Adding many agents
Agent properties
Changing an agent
Agent name: viewing
Viewing the agents in a skillset
All Mailbox Activity Report
All Mailbox Activity Report
Resetting the All Mailbox Activity Report
Alternate DN1
About mailbox options
Alternate DN2
About mailbox options
Alternate extension
About mailbox options
Alternate Extension 1
Alternate Extension 2
Alternate language
Setting the system parameters
AMIS
About AMIS Networking site parameters
Adding a Network AMIS mailbox
Changing a Network AMIS mailbox
Setting AMIS call blocking periods
Setting AMIS Networking Parameters
AMIS: call blocking periods
Setting AMIS call blocking periods
AMIS: Networking
About AMIS Networking site parameters
Setting AMIS Networking properties
AMIS: Networking parameters
Setting AMIS Networking Parameters
Analog Terminal Adapter
About Fax Overflow mailboxes
Fax overview
Setting fax properties
Area code
Area code
Setting Dialing Translation parameters
Assigning
Assigning and removing agents from a skillset
Assigning Intelligent Overflow
Assigning Routing Table hours of operation
Assigning the Call Center language
Assigning: agents to a skillset
Assigning and removing agents from a skillset
Assigning: Intelligent Overflow
Assigning Intelligent Overflow
Auto-Login
Auto-Login
Auto Attendant
About Fax On Demand mailboxes
Auto Attendant
Fax overview
Recording or choosing Company Greetings
Return to Auto-Attendant
Setting the Auto Attendant properties
Setting the system parameters
Voice messaging
Auto Attendant: Company Greetings
Recording or choosing Company Greetings
Auto Attendant: Customized Digits
Creating Customized Digits recordings
Setting the Auto Attendant properties
Auto Attendant: greetings
Setting the Auto Attendant parameters
Auto Attendant: overview
Auto Attendant
Auto Attendant: parameters
Setting the Auto Attendant parameters
Auto Attendant: Recording a custom menu prompt
Recording or choosing Company Greetings
Setting the Auto Attendant properties
Auto Attendant: Touchtone Gate
Setting the Auto Attendant properties
Automatic Answer
Adding an agent
Adding many agents
Agent properties
B1 and B2 DNs
Using B1 and B2 DNs
Back up
Backing up and restoring voicemail
BCM, IP address
Configuring Business Communications Manager to use IP addresses
Bilingual operation
Setting the system properties
Blocking 0
Setting Greeting Table parameters
Break Time
Setting up and changing skillset properties
Skillset properties
Break Time, changing
Changing the Break Time
Business Communications Manager, IP address
Configuring Business Communications Manager to use IP addresses
Business hours
Setting Greeting Table parameters
Setting up a Greeting Table
Busy Timeout
Setting and changing skillset parameters
Call Answering
About Subscriber mailboxes
Call answering
Fax overview
Setting the system parameters
Voice messaging
Call blocking periods
Setting AMIS call blocking periods
Call blocking periods: AMIS
Setting AMIS call blocking periods
Call blocking periods: setting
Setting AMIS call blocking periods
Call Center
About Caller Input Rules
About Routing Table steps
About skillset mailboxes
About the Day and Night Routing Tables
action
Adding a CLID/DNIS route
Adding a Disconnect step
Adding a Distribute for step
Adding a Goto step
Adding a Greeting step
Adding a Transfer step
Adding an agent
Adding many agents
Adding or changing a CLID Table entry
Adding, changing and deleting Day Routing Table steps
Agent ID
Agent name
Agent priority
Agent properties
Assigning and removing agents from a queue
Assigning Intelligent Overflow to a skillset
Assigning Routing Table hours of operation
Assigning the Call Center language
Call center
Call Center capacities
Call center queues overview
Changing a Caller Input Rule
Changing a CLID DNIS route
Changing an agent
Changing an agent's priority in a skillset
CLID DNIS Routing properties
condition
Creating a Caller Input Rule
Deleting a Caller Input Rule
Deleting a CLID DNIS route
Deleting an agent
Deleting an Intelligent Overflow rule
DID routing
Disabling a queue
Enabling a queue
Erasing a queue
Forcing an agent to log off
Greeting step parameters
mode
Modifying an Intelligent Overflow rule
Moving an Intelligent Overflow rule
Recording call center greetings
Resetting a skillset mailbox password
Resetting an agent password
Secondary Alert time
Setting and changing queue parameters
Setting call center general parameters
Setting lines administration
Setting the system parameters
Setting up Call Center lines
Skillset properties
Types of Call Center Greetings
Types of Intelligent Routing
Viewing the agents in a skillset
Call Center: access password
Setting access passwords
Call Center: agents
Adding an agent
Adding many agents
Agent ID
Agent name
Agent priority
Agent properties
Assigning and removing agents from a skillset
Changing an agent
Changing an agent's priority in a skillset
Deleting an agent
Logging an agent off
Resetting an agent password
Viewing the agents in a skillset
Call Center: Caller ID
Setting Call Center general properties
Call Center: capacities
Call Center capacities
Call Center: Day Routing Table
About the Day and Night Routing Tables
Reviewing, modifying or deleting Routing Table steps
Call Center: disabling a skillset
Disabling a skillset
Call Center: Enable Caller ID
Setting Call Center general properties
Call Center: enabling a skillset
Enabling a skillset
Call Center: greeting
Recording call center greetings
Call Center: Greeting step
Adding a Greeting step
Greeting step parameters
Call Center: language
Assigning the Call Center language
Call Center: lines administration
Setting lines administration
Setting up Call Center lines
Call Center: method of call distribution
Setting up and changing skillset properties
Call Center: Night Routing Table
About the Day and Night Routing Tables
Reviewing, modifying or deleting Routing Table steps
Call Center: overview
Call center overview
Call Center: Primary alert time
Primary alert time
Call Center: properties
Setting call center general properties
Call Center: reporting
Setting Call Center general properties
Call Center: reserved channels
Reserved Channels
Call Center: Routing Table step
About Routing Table steps
Call Center: Secondary alert time
Secondary alert time
Call Center: skillset name
Setting up and changing skillset properties
Skillset overview
Skillset properties
Call Center: skillset overview
Skillset overview
Call Center: skillset properties
Setting up and changing skillset properties
Skillset overview
Skillset properties
Call Center: unconfiguring a skillset
Unconfiguring a skillset
Call distribution
Setting and changing skillset parameters
Call distribution: method
Setting and changing skillset parameters
Call Handling Report
Call Handling and Port Usage Report
Call priority
Adding or changing a Caller Input Rule
Adding or changing a CLID DNIS route
CLID DNIS Routing properties
Types of Intelligent Routing
Call Record
Editing a Class of Service
Call Screening
Call Screening
Caller Directed Transfer
Adding a Greeting step
Caller Directed Transfer: assigning
Adding a Greeting step
Caller Input Rules
About Caller Input Rules
Changing a Caller Input Rule
Creating a Caller Input Rule
Deleting a Caller Input Rule
Calling Line Identification
Setting Dialing Translation parameters
Calling Line IDs
Creating the Dialing Translation Table
Setting Call Center general properties
CallPilot
Adding a system option
Backing up and restoring voicemail
CallPilot operations
CallPilot option
CallPilot system administration
Configuring voicemail network settings
Resetting voicemail
Setting the system properties
Voice messaging
Voicemail
Welcome to CallPilot Manager
CallPilot 100/150 domain names
Configuring CallPilot 100 150 to use domain names or IP addresses
CallPilot 100/150 Hosts file
Creating and installing hosts files on CallPilot 100 150
CallPilot 100/150, DNS
Configuring DNS on CallPilot 100 150
CallPilot features
What CallPilot is
CallPilot features: Auto attendant
Auto Attendant
CallPilot features: Call answering
Call answering
CallPilot features: Custom call routing
Custom Call Routing
CallPilot features: Fax answering
Fax Answering
CallPilot features: Voicemail
Voice messaging
CallPilot Host name, changing
Changing your local CallPilot hosts name or IP address
CallPilot IP address, changing
Changing your local CallPilot hosts name or IP address
CallPilot log on
Direct log on to voicemail
CallPilot Manager
Logging off CallPilot Manager
Logging on to CallPilot Manager
Setting the language
Setting the system properties
Voicemail
Welcome to CallPilot Manager
CallPilot Manager: definition
What CallPilot is
CallPilot Manager: language settings
Setting the language
CallPilot Manager: logging off
Logging off CallPilot Manager
CallPilot Manager: logging on
Logging on to CallPilot Manager
CallPilot options
Call center overview
Desktop Messaging
Fax overview
Message Networking
Unified Messaging
CallPilot UI
Setting the system properties
CallPilot UI: backing up
Backing up and restoring CallPilot
CallPilot UI: logging off
Logging off CallPilot Manager
CallPilot UI: logging on
Logging on to CallPilot Manager
CallPilot UI: network settings
Configuring CallPilot network settings
CallPilot UI: restoring
Backing up and restoring CallPilot
Canadian pronunciation
Setting the system properties
Capacities, Call Center
Call Center capacities
CCR Tree
Adding a node to a CCR Tree
CCR Tree Administration
CCR Tree Usage Report
Changing the properties of a node
Copying a CCR Tree
Creating a CCR Tree
Deleting a CCR Tree
Deleting a node
Disabling a CCR Tree
Editing a CCR Tree
Planning and designing a CCR Tree
Viewing CCR Trees
CCR Tree Report
CCR Tree Report
CCR Tree Report: Adding nodes
Creating a Mailbox node
Creating a Menu node
Creating a Transfer node
Creating an Information node
CCR Tree Report: Assigning to a Greeting Table
Setting up a Greeting Table
CCR Tree Report: Changing nodes
Changing the properties of a node
CCR Tree Report: Copying a Tree
Copying a CCR Tree
CCR Tree Report: Deleting a Tree
Deleting a CCR Tree
CCR Tree Report: Destination
Setting the properties of a Mailbox node
Setting the properties of a Menu node
CCR Tree Report: Disabling a CCR Tree
Disabling a CCR Tree
CCR Tree Report: Outdial method
Setting the properties of a Transfer node
CDN
About skillset mailboxes
Setting and changing skillset parameters
Centralized Voice Mail
Setting up Centralized Voicemail on CallPilot 150
Change many lines
Changing many lines
Change/Delete Mailbox
Changing or deleting a mailbox
Changing
Changing a Dialing Translation Table entry
Changing an agent
Changing many lines
Changing or deleting a mailbox
Changing the administration password
Setting and changing queue parameters
Changing: administration password
Changing the administration password
Changing: agent
Changing an agent
Changing: Dialing Translation Table entry
Changing a Dialing Translation Table entry
Changing: Lines administration
Changing many lines
Changing: mailbox
Changing or deleting a mailbox
Changing: skillset parameters
Setting and changing skillset parameters
Channels
Setting the system parameters
Class of Service
About Fax Overflow mailboxes
About skillset mailboxes
About Subscriber mailboxes
Changing the Class of Service
Class of Service
Class of Service: changing
Viewing or changing a Class of Service
Class of Service: Enable networking
Editing a Class of Service
Class of Service: Greeting length
Editing a Class of Service
Class of Service: Incorrect password attempts
Editing a Class of Service
Class of Service: language
Viewing or changing a Class of Service
Class of Service: Mailbox message time
Editing a Class of Service
Class of Service: Message length
Editing a Class of Service
Class of Service: Message Notification
Editing a Class of Service
Class of Service: Message retention period
Editing a Class of Service
Class of Service: Name
Editing a Class of Service
Class of Service: Number of attempts
Editing a Class of Service
Class of Service: Outbound transfer
Editing a Class of Service
Class of Service: Password expiry
Editing a Class of Service
Class of Service: Personal target attendant
Editing a Class of Service
Class of Service: Prompt language
Editing a Class of Service
Class of Service: Record call
Editing a Class of Service
Class of Service: Restriction Permission List
Editing a Class of Service
Class of Service: Retry Intervals
About AMIS Networking site parameters
Class of Service: Service
About Fax On Demand mailboxes
About Guest mailboxes
About Information mailboxes
About mailbox properties
About Network Delivery mailboxes
About Subscriber mailboxes
Class of Service: User interface
Editing a Class of Service
CLID
Adding a CLID/DNIS route
Adding or changing a CLID Table entry
Changing a CLID DNIS route
CLID DNIS Routing properties
Deleting a CLID DNIS route
Deleting a CLID Table entry
Setting Dialing Translation parameters
Setting up a CLID Table
CLID Table
Changing a CLID Table entry
Deleting a CLID Table entry
Setting up a CLID Table
CLID Table: adding an entry
Adding or changing a CLID Table entry
CLID Table: changing an entry
Changing a CLID Table entry
CLID Table: deleting an entry
Deleting a CLID Table entry
CLID Table: example
Example of a CLID Routing Table
CLID Table: setting up
Setting up a CLID Table
Code
Enabling a software authorization code
Companding type
Setting the system properties
Company Directory
Display in Directory
Setting the system parameters
Company Directory: recording name in
Adding a Fax On Demand mailbox
Adding a Fax Overflow mailbox
Adding a Network AMIS mailbox
Adding a Network Site mailbox
Adding a Subscriber or Guest mailbox
Adding an Information mailbox
Changing a Subscriber mailbox
Recording a greeting or prompt
Recording a site name
Company Greetings
Exporting a greeting or prompt
Importing a greeting or prompt
Recording a greeting or prompt from your telephone handset
Recording or choosing Company Greetings
Setting Greeting Table parameters
Setting up a Greeting Table
Company Greetings: choosing
Recording or choosing Company Greetings
Setting up a Greeting Table
Company Greetings: recording
Recording or choosing Company Greetings
Setting up a Greeting Table
Control directory number
About skillset mailboxes
Changing a skillset CDN
Setting up and changing skillset properties
Control DN
Changing a skillset CDN
Setting up and changing skillset properties
Copy
Copying a CCR Tree
COS
About Fax Overflow mailboxes
About skillset mailboxes
About Subscriber mailboxes
Changing the Class of Service
Class of Service
Country
Setting the system properties
Creating
Adding, viewing and deleting Network sites
Creating a Group List
Creating a mailbox
Creating multiple mailboxes
Creating: Fax On Demand mailbox
Creating a Fax On Demand mailbox
Creating: Fax Overflow mailbox
Creating a Fax Overflow mailbox
Creating: Group List
Creating a Group List
Creating: Information mailbox
Creating an Information mailbox
Creating: mailbox
Creating a mailbox
Creating: multiple mailboxes
Creating multiple mailboxes
Creating: Network AMIS mailbox
Creating a Network AMIS mailbox
Creating: Network Site mailbox
Creating a Network Site mailbox
Creating: Network sites
Adding, viewing and deleting Network sites
Creating: sites
Adding, viewing and deleting Network sites
Creating: Subscriber mailbox
Adding a Subscriber or Guest mailbox
Custom Auto Attendant
About Subscriber mailboxes
Customized Digits
Creating Customized Digits recordings
Customized Digits: Park string
Creating Customized Digits recordings
Customized Digits: Use customized digits
Creating Customized Digits recordings
Setting the Auto Attendant properties
Day Routing Table
Adding, changing and deleting Day Routing Table steps
Daylight Savings Time
Setting the system properties
Delay Answer
Setting and changing skillset parameters
Deleting
Adding viewing and deleting Network sites
Changing or deleting a mailbox
Deleting a CLID Table entry
Deleting a Dialing Translation Table entry
Deleting a Group List
Deleting an agent
Deleting: an agent
Deleting an agent
Deleting: CCR Tree
Deleting a CCR Tree
Deleting: CCR Tree node
Deleting a node
Deleting: CLID Table entry
Deleting a CLID Table entry
Deleting: Dialing Translation Table entry
Deleting a Dialing Translation Table entry
Deleting: Group List
Deleting a Group List
Deleting: mailbox
Changing or deleting a mailbox
Deleting: Network sites
Adding viewing and deleting Network sites
Desktop Messaging
Desktop Messaging
Dialing restrictions
About mailbox outdial properties
Class of Service
Dialing restrictions: Class of Service
Class of Service
Editing a Class of Service
Dialing Translation
About Dialing Translation parameters
Dialing Translation overview
How Dialing Translation works
Setting Dialing Translation parameters
Dialing Translation properties
Setting Dialing Translation parameters
Dialing Translation properties: Access code
About Dialing Translation properties
Dialing Translation properties: Area code
About Dialing Translation properties
Dialing Translation properties: Long distance access code
About Dialing Translation properties
Dialing Translation properties: Reply translation
About Dialing Translation properties
Dialing Translation Table
Adding an entry to a Dialing Translation Table
Changing a Dialing Translation Table entry
Creating the Dialing Translation Table
Deleting a Dialing Translation Table entry
Dialing Translation overview
Setting Dialing Translation parameters
Viewing Dialing Translation Table entries
Dialing Translation Table: adding entries
Adding an entry to a Dialing Translation Table
Dialing Translation Table: changing entries
Changing a Dialing Translation Table entry
Dialing Translation Table: deleting entries
Deleting a Dialing Translation Table entry
Dialing Translation Table: how it works
How Dialing Translation works
Dialing Translation Table: overview
Dialing Translation overview
Dialing Translation Table: parameters
About Dialing Translation parameters
Dialing Translation Table: settings
Creating the Dialing Translation Table
Dialing Translation Table: viewing entries
Viewing Dialing Translation Table entries
DID routing
DID routing
Digital Networking
Setting Digital Networking parameters
Digital Networking: Host Name
About Digital Networking site parameters
Digital Networking: IP Address
Setting Digital Networking properties
Digital Networking: Local Prefix
Setting Digital Networking properties
Digital Networking: Mailbox Prefix
About Digital Networking site parameters
Digital Networking: parameters
Setting Digital Networking parameters
Digital Networking: recording a site name
Recording a site name
Digital Networking: SMTP Proxy Name
Setting Digital Networking properties
Directory
About Fax On Demand mailboxes
Setting the system parameters
Directory Available Default
Setting the system parameters
Directory Report
Directory Report
Directory search by
Setting the system properties
Disabling
Disabling a skillset
Disabling name and dn dialing
Setting Greeting Table parameters
Disabling name and dn dialing: skillset
Disabling a skillset
Disconnect
Setting the system parameters
Disconnect step
Adding a Disconnect step
Display Waiting Calls
Primary alert time
Secondary Alert time
Distribute for step
Adding a Distribute for step
DNS
Ensuring no DNS servers are configured
DNS, CallPilot 100/150
Configuring DNS on CallPilot 100 150
DNS, configuring systems without
Configuring your system if you do not use DNS
Domain names, configuring
Configuring CallPilot 100 150 to use domain names or IP addresses
Enable Caller ID
Setting Call Center general properties
Enable group lists
Setting the system properties
Enable voicemail
Setting the system properties
End step
Adding changing and deleting Day Routing Table steps
English
Setting the system parameters
Evening greeting
Evening
Evening start time
Setting up a Greeting Table
Event Log Report
Event Log Report
EWT
Adding an EWT Table Caption
Changing an EWT Table
Deleting an EWT Table
Examples of EWT greetings
Setting up an EWT Table
Expected Wait Time
After all wait time intervals
Examples of EWT greetings
Expected Wait Time
Setting up an EWT Table
Types of Call Center Greetings
Wait Time Interval
Express Messaging
Express Messaging
Express Messaging Line
About mailbox options
Express Messaging Line
Extension
About Subscriber mailboxes
Extension
Fax overview
Setting the system parameters
External initialization
Setting the system parameters
F982 (Operator Settings)
Operator Settings (Feature 982)
Fax
About delivery properties
About Fax On Demand mailboxes
Creating a Fax On Demand mailbox
Creating a Fax Overflow mailbox
Fax Answering
Fax Mail
Fax Overflow delivery
Fax overview
Fax Requests Report
Setting fax parameters
Fax Answering
Fax Answering
Fax overview
Fax cover page
Custom Fax cover page
Fax Mail
Fax Mail
Fax overview
Fax On Demand
Fax overview
Fax On Demand mailbox
Changing a Fax On Demand Mailbox
Creating a Fax On Demand mailbox
Fax On Demand mailbox: creating
Creating a Fax On Demand mailbox
Fax On Demand mailbox: mailbox
About Fax On Demand mailboxes
Creating a Fax On Demand mailbox
Fax overview
Fax option
About Fax On Demand mailboxes
Fax Answering
Fax Mail
Fax Overflow delivery
Fax overview
Fax Overflow
Fax Overflow delivery
Troubleshooting Fax Overflow
Fax Overflow Mailbox
About Fax Overflow mailboxes
Configuring a Fax Overflow mailbox
Fax overview
Fax Overflow Mailbox: configuring
Configuring a Fax Overflow mailbox
Fax Overflow Mailbox: creating
Creating a Fax Overflow mailbox
Fax Overflow Mailbox: deleting
About Fax Overflow mailboxes
Fax Overflow Mailbox: delivery
Fax Overflow delivery
Fax Overflow Mailbox: Extension
About Fax Overflow mailboxes
Fax Overflow Mailbox: mailbox
Creating a Fax Overflow mailbox
Fax Overflow Mailbox: Retry Interval
About Fax Overflow mailboxes
Fax Overflow Mailbox: Retry Limit
About Fax Overflow mailboxes
Fax Overflow Mailbox: storage limit
About Fax Overflow mailboxes
Fax Overflow Mailbox: troubleshooting
Troubleshooting Fax Overflow
Fax Usage Report
Fax Usage Report
Fax Usage Report: answering
Fax Answering
Fax Usage Report: custom cover page
Custom Fax cover page
Fax Usage Report: mail
Fax Mail
Fax Usage Report: mailbox fax properties
About delivery properties
Fax Usage Report: overview
Fax overview
Fax Usage Report: parameters
Setting fax parameters
Feature 980 (Leave Message)
Setting the system parameters
Feature 981 (Log on)
Setting the system parameters
Feature 982 (Operator Settings)
Operator Settings (Feature 982)
Feature 986 (Transfer to Mailbox)
Setting the system parameters
First Name
About mailbox properties
Forced password change
Forced password change
Forced Play
Fax Detection
FQDN
Configuring CallPilot network settings
General Delivery Mailbox
About the types of mailboxes
General Delivery Mailbox
Goto step
Adding a Goto step
Greeting
Finding a previously recorded greeting or prompt
Recording a greeting or prompt from your telephone handset
Recording call center greetings
Recording or choosing Company Greetings
Greeting Caption
Adding a Greeting Caption
Recording Call Center greetings
Recording or choosing Company Greetings
Greeting step
Adding a Greeting step
Fax Detection
Greeting step parameters
Greeting step: adding
Adding a Greeting step
Greeting step: parameters
Group Lists overview
Greeting Table
Greeting Table
Setting Greeting Table parameters
Setting up a Greeting Table
Greeting Table attendant
Setting Greeting Table parameters
Greeting Table attendant: alternate language
Greeting Tables that use the alternate language
Greeting Table attendant: assigning a CCR Tree to
Setting business greetings
Greeting Table attendant: attendant
Setting Greeting Table parameters
Greeting Table attendant: language preference
Setting Greeting Table parameters
Greeting Table attendant: Menu Repeat Key
Setting Greeting Table parameters
Greeting Table attendant: previously recorded
Finding a previously recorded greeting or prompt
Greeting Table attendant: properties
Setting Greeting Table parameters
Greeting Table attendant: setting up
Setting up a Greeting Table
Greetings
Adding a Greeting step
Exporting a greeting, name or prompt
Greeting step parameters
Greeting Tables that use the alternate language
Importing a greeting name or prompt
Recording a greeting or prompt from your telephone handset
Recording call center greetings
Recording or choosing Company Greetings
Recording overview
Setting business greetings
Setting up a Greeting Table
Types of Call Center Greetings
Greetings: business
Setting business greetings
Greetings: exporting
Exporting a greeting, name or prompt
Greetings: importing
Importing a greeting name or prompt
Greetings: overview
Recording call center greetings
Recording overview
Greetings: recording
Recording a greeting or prompt from your telephone handset
Recording call center greetings
Recording or choosing Company Greetings
Recording overview
Group List
About Group List properties
About remote network mailboxes and Group Lists
Adding a member to a Group List
Creating a Group List
Deleting a Group List
Group List Leading Digit
Group Lists overview
Removing a member from a Group List
Viewing Group List members
Viewing or changing a Group List
Group List Leading Digit
About Group List properties
Group List Leading Digit
Group List Leading Digit: adding members
Adding a member to a Group List
Group List Leading Digit: leading digit
Group List Leading Digit
Group List Leading Digit: properties
About Group List properties
Group List Leading Digit: properties: Current Members
About Group List properties
Group List Leading Digit: properties: Display Name
About Group List properties
Group List Leading Digit: properties: Group List ID
About Group List properties
Group List Leading Digit: properties: Spoken Name
About Group List properties
Group List Leading Digit: properties: Type
About Group List properties
Group List Leading Digit: removing a member
Removing a member from a Group List
Guest Mailbox
About Guest mailboxes
Adding a Subscriber or Guest mailbox
Guest Mailbox: leading digit
About Guest mailboxes
Holiday List
Adding or changing a Holiday
Deleting a Holiday
Holiday List
Viewing the status of a Holiday
Holiday List: Status
Viewing the status of a Holiday
Home node
Creating a CCR Tree
Host Name
About Digital Networking site parameters
Configuring CallPilot network settings
Host name, changing
Changing your local CallPilot hosts name or IP address
Hosts file
Creating and installing hosts files on CallPilot 100 150
IC
About outdial routing
Incorrect password
Mailbox lockout
Information Mailbox
About Information mailboxes
Adding an Information mailbox
Changing an Information mailbox
Information node
Creating an Information node
Intelligent Overflow
action
Assigning Intelligent Overflow
Deleting an Intelligent Overflow rule
Intelligent Overflow overview
Modifying an Intelligent Overflow rule
Moving an Intelligent Overflow rule
Types of Intelligent Routing
Intelligent Overflow: assigning to a skillset
Assigning Intelligent Overflow to a skillset
Intelligent Overflow: deleting a rule
Deleting an Intelligent Overflow rule
Intelligent Overflow: modifying a rule
Modifying an Intelligent Overflow rule
Intelligent Overflow: moving a rule
Moving an Intelligent Overflow rule
Intelligent Overflow: overview
Intelligent Overflow overview
Intelligent Overflow: types
Types of Intelligent Routing
Intelligent Routing
Adding an Intelligent Overflow rule
Assigning Intelligent Overflow
Deleting an Intelligent Overflow rule
Intelligent Overflow rules
Modifying an Intelligent Overflow rule
Moving an Intelligent Overflow rule
Types of Intelligent Routing
Internet domain naming rules
Internet domain naming rules
Introduction
Welcome to CallPilot Manager
IP Address
Configuring CallPilot network settings
Setting Digital Networking properties
IP address, BCM
Configuring Business Communications Manager to use IP addresses
IP address, changing
Changing your local CallPilot hosts name or IP address
Keycode
Enabling a software authorization code
Language
Setting the language
Language: Call Center
Assigning the Call Center language
Setting the system properties
Language: CallPilot
Setting the language
Setting the system properties
Last Name
About mailbox properties
Line
About mailbox outdial properties
About outdial routing
Line answering, Call Center
Call Center one
Line assignments
Changing many lines
Configuring a line
Setting up Call Center lines
Viewing lines details
Lines administration
Configuring a line
Configuring many lines
Setting up Call Center lines
Viewing lines details
Lines administration: Call Center
Call Center one
Setting up Call Center lines
Lines administration: configuring a line
Configuring a line
Lines administration: configuring many lines
Configuring many lines
Local Prefix
Setting Digital Networking properties
Logging on
Direct log on to voicemail
Long distance access code
About Dialing Translation properties
Long distance access code
Mailbox
About delivery properties
About Fax On Demand mailboxes
About Fax Overflow mailboxes
About Guest mailboxes
About Information mailboxes
About mailbox outdial properties
About mailbox properties
About Network Delivery mailboxes
About Subscriber mailboxes
About the types of mailboxes
All Mailbox Activity Report
Changing or deleting a mailbox
Configuring a Fax Overflow mailbox
Creating a mailbox
Creating multiple mailboxes
Fax overview
Forced password change
Individual Mailbox Activity Report
Mailbox administration overview
Mailbox Information Report
Mailbox lockout
Remote Mailbox
Viewing mailbox properties
Mailbox Information Report
Mailbox Information Report
Mailbox node
Creating a Mailbox node
Mailbox options
About mailbox options
Mailbox options: Alternate DN1
About mailbox options
Mailbox options: Alternate DN2
About mailbox options
Mailbox options: Call Screening
About mailbox options
Mailbox options: Express Messaging Line
About mailbox options
Mailbox options: Message Waiting
About mailbox options
Mailbox Prefix
About Digital Networking site parameters
Mailbox Prefix: administration
Mailbox administration overview
Mailbox Prefix: changing
Changing or deleting a mailbox
Mailbox Prefix: choosing a type
About the types of mailboxes
Mailbox Prefix: create many
Creating multiple mailboxes
Mailbox Prefix: creating
Creating a mailbox
Mailbox Prefix: deleting
Changing or deleting a mailbox
Mailbox Prefix: delivery properties
About delivery properties
Mailbox Prefix: Fax On Demand
About Fax On Demand mailboxes
Mailbox Prefix: Fax Overflow
About Fax Overflow mailboxes
Configuring a Fax Overflow mailbox
Mailbox Prefix: fax properties
About delivery properties
Mailbox Prefix: forced password change
Forced password change
Mailbox Prefix: Guest
About Guest mailboxes
Mailbox Prefix: Information
About Information mailboxes
Mailbox Prefix: lockout
Forced password change
Mailbox lockout
Mailbox Prefix: logging on
Logging on to CallPilot Manager
Mailbox Prefix: Network Delivery
About Network Delivery mailboxes
Mailbox Prefix: options
About mailbox options
Mailbox Prefix: outdial properties
About mailbox outdial properties
Mailbox Prefix: properties
About mailbox properties
Mailbox Prefix: properties: Class of Service
About mailbox properties
Mailbox Prefix: properties: Directory
About mailbox properties
Mailbox Prefix: properties: Extension
About mailbox properties
Mailbox Prefix: properties: First Name
About mailbox properties
Mailbox Prefix: properties: Last Name
About mailbox properties
Mailbox Prefix: properties: Reset Password
About mailbox properties
Mailbox Prefix: properties: Spoken Name
About mailbox properties
Mailbox Prefix: remote
Remote Mailbox
Mailbox Prefix: reports
All Mailbox Activity Report
Individual Mailbox Activity Report
Mailbox Information Report
Mailbox Prefix: Subscriber
About Subscriber mailboxes
Mailbox Prefix: viewing
Viewing mailbox properties
Make Company Directory available
Setting the system properties
Make Not Ready
Adding an agent
Adding many agents
Agent properties
Match Table
Deleting a Caller Input Rule
Menu node
Creating a Menu node
Menu Repeat Key
Setting Greeting Table parameters
Message Networking
About AMIS Networking site parameters
About Digital Networking site parameters
Message Networking
Setting AMIS Networking Parameters
Setting Digital Networking parameters
Setting General Networking parameters
Message Networking: AMIS
About AMIS Networking site parameters
Adding a Network AMIS mailbox
Changing a Network AMIS mailbox
Message Networking
Setting AMIS call blocking periods
Setting AMIS Networking properties
Message Networking: AMIS parameters
About AMIS Networking site parameters
Setting AMIS Networking Parameters
Message Networking: Digital
About Digital Networking site parameters
Adding or changing Network sites
Message Networking
Setting Digital Networking properties
Message Networking: Digital parameters
Setting Digital Networking parameters
Message Networking: overview
Message Networking
Message Networking: parameters
About AMIS Networking site parameters
About Digital Networking site parameters
Setting General Networking parameters
Message Networking: SMTP
About Digital Networking site parameters
Message Networking
Message Networking: VPIM
About Digital Networking site parameters
Message Networking
Message Waiting
About mailbox options
Message Waiting Indication extension
About mailbox options
Message Waiting
Setting and changing skillset parameters
Messaging
Voice messaging
Voicemail
Welcome to CallPilot Manager
Method of call distribution
Setting and changing skillset parameters
Modem access password
Setting access passwords
Morning greeting
Morning
Morning start time
Setting up a Greeting Table
MWI
Message Waiting
Setting and changing skillset parameters
Name
Agent name
Auto Attendant
Exporting a greeting, name or prompt
Importing a greeting name or prompt
Recording a greeting name or prompt
Recording a site name
System name
Name prefix
Setting the system properties
Network Delivery Mailbox
About Network Delivery mailboxes
Network properties
Configuring your system network properties
Network settings
Configuring CallPilot network settings
Network Site Mailbox
About remote network mailboxes and Group Lists
Adding a Network Site mailbox
Changing a Network Site Mailbox
Network sites
Adding a Network Site mailbox
Adding or changing Network sites
Adding, viewing and deleting Network sites
Changing a Network Site Mailbox
Network sites: adding
Adding, viewing and deleting Network sites
Network sites: deleting
Adding viewing and deleting Network sites
Network sites: recording a site name
Recording a site name
Network sites: viewing
Adding viewing and deleting Network sites
Network Transfer
Setting the system properties
Network transfers
Setting the system properties
Night RoutingTable
About the Day and Night Routing Tables
Reviewing, modifying or deleting Routing Table steps
Non-Business Greeting
Non-business
Non-business start time
Setting up a Greeting Table
None
About mailbox outdial properties
Number of rings
Setting lines administration
One-Call Method
About Fax On Demand mailboxes
Operator
Operator Settings (Feature 982)
Viewing and changing operator settings
Operator password
Changing the operator settings
Operator settings
Viewing and changing operator settings
Operator Settings (Feature 982)
Changing the operator settings
Operator Settings (Feature 982)
Operator Settings (Feature 982): Answer Lines
Changing the operator settings
Operator Settings (Feature 982): Attendant Available
Changing the operator settings
Operator Settings (Feature 982): Attendant extension
Changing the operator settings
Operator Settings (Feature 982): Business Open
Changing the operator settings
Operator Settings (Feature 982): changing
Viewing and changing operator settings
Operator Settings (Feature 982): Reset Operator password
Changing the operator settings
Option
CallPilot option
Enabling a software authorization code
Option: Call Center
Call center overview
Option: CallPilot option
CallPilot option
Option: Desktop Messaging
Desktop Messaging
Option: Fax options
Fax overview
Option: Mailbox options
About mailbox options
Option: Message Networking
Message Networking
Option: Software authorization code
Enabling a software authorization code
Option: Unified Messaging
Unified Messaging
Options
Call center overview
Desktop Messaging
Fax overview
Message Networking
Unified Messaging
Outcalling channels
Setting the system properties
Outdial properties
About mailbox outdial properties
Outdial properties: Line
About mailbox outdial properties
Outdial properties: None
About mailbox outdial properties
Outdial properties: Pool
About mailbox outdial properties
Outdial properties: Route
About mailbox outdial properties
Outdial Routing
About mailbox outdial properties
About outdial routing
Outdial Routing: IC
About outdial routing
Outdial Routing: Line
About outdial routing
Outdial Routing: Pool
About outdial routing
Outdial Routing: Route
About outdial routing
Overflow
About Fax Overflow mailboxes
Adding a Fax Overflow mailbox
Assigning Intelligent Overflow to a skillset
Changing a Fax Overflow mailbox
Configuring a Fax Overflow mailbox
Deleting an Intelligent Overflow rule
Fax Overflow delivery
Fax overview
Intelligent Overflow overview
Intelligent Overflow rules
Modifying an Intelligent Overflow rule
Moving an Intelligent Overflow rule
Troubleshooting Fax Overflow
Park and Page
Park and Page
Setting the properties of a Park and Page node
Park and Page: Page Retries
Setting the properties of a Park and Page node
Park and Page: Page Type
Setting the properties of a Park and Page node
Park and Page: Paging Zone
Setting the properties of a Park and Page node
Park and Page: Retry Interval
Setting the properties of a Park and Page node
Park and Page: Tranfer Before Page
Setting the properties of a Park and Page node
Password
Changing the administration password
Forced password change
Mailbox lockout
Resetting a mailbox password
Resetting a skillset mailbox password
Resetting an agent password
Setting access passwords
Password: access
Setting access passwords
Password: agent
Resetting an agent password
Password: forced change
Forced password change
Password: lockout
Mailbox lockout
Password: skillset mailbox
Resetting a skillset mailbox password
Pool
About mailbox outdial properties
About outdial routing
Port Usage Report
Call Handling and Port Usage Report
Primary alert time
Primary alert time
Primary language
Setting the system properties
Primary UI
Setting the system properties
Print
Fax overview
Viewing and printing reports
Priority
Adding an agent
Adding many agents
Agent priority
Agent properties
Changing an agent's priority in a skillset
Priority
Skillset properties
Types of Intelligent Routing
Properties
About delivery properties
About Dialing Translation parameters
About Digital Networking site parameters
About Group List properties
About mailbox outdial properties
About mailbox properties
About outdial routing
Agent properties
Changing the properties of a node
CLID DNIS Routing properties
Creating the Dialing Translation Table
Greeting step parameters
Setting AMIS Networking Parameters
Setting and changing skillset parameters
Setting call center general parameters
Setting Dialing Translation parameters
Setting Digital Networking parameters
Setting fax parameters
Setting General Networking parameters
Setting the Auto Attendant parameters
Setting the properties for a Caller Rules Table
Setting the properties of a Mailbox node
Setting the properties of a Menu node
Setting the properties of a Transfer node
Setting the properties of an Information node
Setting the system parameters
Skillset properties
Viewing mailbox properties
Viewing the switch properties
Properties: All Mailbox Activity Report
All Mailbox Activity Report
Properties: AMIS Networking
Setting AMIS Networking properties
Properties: Auto Attendant
Setting the Auto Attendant properties
Properties: Call Center
Setting Call Center general properties
Setting up and changing skillset properties
Skillset properties
Properties: Dialing Translation
About Dialing Translation properties
Setting Dialing Translation properties
Properties: Dialing Translation Table
Creating the Dialing Translation Table
Properties: Digital Networking
About Digital Networking site parameters
Setting Digital Networking parameters
Properties: fax
About Fax On Demand mailboxes
About Fax Overflow mailboxes
Setting fax properties
Properties: Greeting step
Greeting step parameters
Properties: Individual Mailbox Activity Report
Individual Mailbox Activity Report
Properties: mailbox
About Fax On Demand mailboxes
About Fax Overflow mailboxes
About Guest mailboxes
About Information mailboxes
About mailbox options
About mailbox outdial properties
About mailbox properties
About Network Delivery mailboxes
About skillset mailboxes
About Subscriber mailboxes
About the types of mailboxes
General Delivery Mailbox
Mailbox administration overview
System Administrator mailbox
Viewing mailbox properties
Properties: Networking
About AMIS Networking site parameters
About Digital Networking site parameters
Setting AMIS Networking properties
Setting Digital Networking properties
Setting General Networking properties
Properties: outdial routing
About mailbox outdial properties
About outdial routing
Properties: Routing Table step
About Routing Table steps
Properties: skillset
Setting up and changing skillset properties
Properties: system
Setting the system properties
Quick Install Wizard
Quick Install Wizard
Recording
Recording a greeting or prompt from your telephone handset
Recording a site name
Recording Call Center greetings
Recording or choosing Company Greetings
Recording overview
Recording greetings and prompts
Exporting a greeting or prompt
Importing a previously recorded greeting or prompt
Recording a greeting or prompt from your telephone handset
Recording call center greetings
Recording or choosing Company Greetings
Recording overview
Recording greetings and prompts: from handset
Recording a greeting or prompt from your telephone handset
Recording overview
Recording greetings and prompts: greetings
Recording a greeting or prompt from your telephone handset
Recording Call Center greetings
Recording or choosing Company Greetings
Recording overview
Recording greetings and prompts: prompts
Recording a greeting or prompt from your telephone handset
Recording or choosing Company Greetings
Recording overview
Recording greetings and prompts: recording greetings
Exporting a greeting or prompt
Importing a greeting or prompt
Recording a greeting or prompt from your telephone handset
Recording call center greetings
Recording or choosing Company Greetings
Recording overview
Recording greetings and prompts: recording prompts
Exporting a greeting or prompt
Importing a greeting or prompt
Recording a greeting or prompt from your telephone handset
Recording call center greetings
Recording or choosing Company Greetings
Recording overview
Redirect DN
Setting the system properties
Remote Mailbox
About remote network mailboxes and Group Lists
Changing a Network AMIS mailbox
Remote Mailbox
Reply Translation
Reply Translation
Reports
All Mailbox Activity Report
Call Handling and Port Usage Report
Directory Report
Event Log
Fax Usage Report
Individual Mailbox Activity Report
Mailbox Information Report
Message Usage Report
Reports overview
System Configuration Report
Viewing and printing reports
Reports: All Mailbox Activity
Mailbox Activity Report
Reports: Call Handling
Call Handling and Port Usage Report
Reports: CCR Tree
CCR Tree Report
Reports: Directory
Directory Report
Reports: Event Log
Event Log
Reports: Fax Usage
Fax Usage Report
Reports: Individual Mailbox Activity
Individual Mailbox Activity Report
Reports: Mailbox Information
Mailbox Information Report
Reports: overview
Reports overview
Reports: Port Usage
Call Handling and Port Usage Report
Reports: printing
Viewing and printing reports
Reports: System Configuration
System Configuration Report
Reports: viewing
Viewing and printing reports
Reserved channels
Reserved Channels
Reset Password
About mailbox properties
Changing the administration password
Forced password change
Resetting a mailbox password
Resetting a skillset mailbox password
Resetting an agent password
Setting access passwords
Resetting an agent password
Resetting an agent password
Restore
Backing up and restoring voicemail
Retry Interval
About Fax Overflow mailboxes
Retry Limit
About Fax Overflow mailboxes
Route
About mailbox outdial properties
About outdial routing
Routing Calls using Dynamic Call Priority
Routing Calls using Dynamic Call Priority
Routing Table start times
Setting up Routing Table start times
Routing Table start times: 24 hour operation
Setting up Routing Table start times
Routing Table start times: Day Start Time
Setting up Routing Table start times
Routing Table start times: Night Start Time
Setting up Routing Table start times
Routing Table start times: setting
Setting up Routing Table start times
Routing Table Step
About Routing Table steps
Routing Table Step: adding
About Routing Table steps
Routing Table Step: Disconnect
Adding a Disconnect step
Routing Table Step: Distribute for
Adding a Distribute for step
Routing Table Step: Goto
Adding a Goto step
Routing Table Step: Greeting
Adding a Greeting step
Routing Table Step: Transfer
Adding a Transfer step
Routing Tables
Adding, changing and deleting Day Routing Table steps
Fax Detection
Greeting step parameters
Routing Tables: 24 hour operation
Setting up Routing Table start times
Routing Tables: Day
Adding changing and deleting Day Routing Table steps
Routing Tables: hours of operation
Assigning Routing Table hours of operation
Routing Tables: Night
Adding changing and deleting Day Routing Table steps
Routing Tables: types of steps
About Routing Table steps
Rule length, changing
Changing a rule length
Rules for mailbox numbers
Rules for mailbox numbers
Search Company Directory by
Setting the system properties
Service
Class of Service
Viewing or changing a Class of Service
Service: Class
Class of Service
Editing a Class of Service
Service: Classes
Class of Service
Viewing or changing a Class of Service
Setting up Routing Tables
About Routing Table steps
About the Day and Night Routing Tables
Adding and changing Routing Table steps
Assigning Routing Table hours of operation
Example of a CLID Routing Table
Reviewing, modifying or deleting Routing Table steps
Site name
Recording a site name
site prefix
site prefix
Skillset mailbox
About skillset mailboxes
Resetting a skillset mailbox password
Skillsets
About Routing Table steps
About skillset mailboxes
Adding, changing and deleting Day Routing Table steps
Assigning and removing agents from a skillset
Assigning Intelligent Overflow to a skillset
Changing a skillset CDN
Changing an agent's priority in a skillset
Disabling a skillset
Enabling a skillset
Resetting a skillset mailbox password
Setting and changing skillset parameters
Skillset overview
Skillset properties
Unconfiguring a skillset
Viewing the agents in a skillset
Skillsets: assigning agents
Assigning and removing agents from a skillset
Skillsets: Busy Timeout
Setting and changing skillset parameters
Skillsets: changing
Setting up and changing skillset properties
Skillsets: changing properties
Setting up and changing skillset properties
Skillsets: Delay Answer
Setting and changing skillset properties
Skillsets: disabling
Disabling a skillset
Skillsets: enabling
Enabling a skillset
Skillsets: name
Setting and changing skillset properties
Skillsets: number
Setting and changing skillset parameters
Skillsets: overview
Call center skillset overview
Skillsets: routing tables
About Routing Table steps
Adding and changing Routing Table steps
Assigning Routing Table hours of operation
Creating Day and Night Routing Tables
Example of a CLID Routing Table
Reviewing, modifying or deleting Routing Table steps
Skillsets: setting up
Setting up and changing skillset properties
Skillsets: unconfiguring
Unconfiguring a skillset
SMTP
About Digital Networking site parameters
Setting Digital Networking parameters
SMTP Proxy Name
Setting Digital Networking properties
SMTP Proxy Name: Networking
About Digital Networking site parameters
Setting Digital Networking properties
SMTP Proxy Name: parameters
About Digital Networking site parameters
Setting Digital Networking parameters
Software authorization code
Enabling a software authorization code
Special prefix
Setting the system properties
Spoken Name
About mailbox properties
Start
Setting Greeting Table parameters
Storage Limit
About Fax Overflow mailboxes
Subscriber Mailbox
About Subscriber mailboxes
Adding a Subscriber mailbox
Changing a Subscriber mailbox
Supervisor
Adding an agent
Supervisor Help
Supervisor Help From
Supervisor Help Request Timeout
Switch parameters
Viewing the switch properties
System
CallPilot system administration
Fax overview
Setting the system properties
System Administrator mailbox
System Configuration Report
System name
System Administrator Mailbox
About the types of mailboxes
System Administrator mailbox
System Configuration Report
System Configuration Report
System network properties
Configuring your system network properties
System option
CallPilot option
Enabling a software authorization code
System properties
Setting the system parameters
System properties: Alternate Language
Setting the system properties
System properties: Canadian Pronunciaton
Setting the system properties
System properties: Companding Type
Setting the system properties
System properties: Country
Setting the system properties
System properties: Directory Search By
Setting the system properties
System properties: Enable Bilingual Operation
Setting the system properties
System properties: Enable CallPilot UI
Setting the system properties
System properties: Enable External Initialization
Setting the system properties
System properties: Enable General Delivery Mailbox
Setting the system properties
System properties: Enable Group List
Setting the system properties
System properties: Enable Network Transfers
Setting the system properties
System properties: Enable Redirect DN
Setting the system properties
System properties: Enable Voice Mail
Setting the system properties
System properties: Group List Leading Digit
Setting the system properties
System properties: Make Directory Available
Setting the system properties
System properties: Max Outcalling Channels
Setting the system properties
System properties: Name Prefix
Setting the system properties
System properties: Primary Language
Setting the system properties
System properties: Primary UI Style
Setting the system properties
System properties: Special Prefix
Setting the system properties
System properties: Timezone
Setting the system properties
Telephone Number
Fax overview
Timezone
Setting the system properties
Touchtone Gate
About Touchtone Gate
Setting the Auto Attendant properties
Transfer
Adding a Transfer step
Creating a Transfer node
Transfer node
Creating a Transfer node
Troubleshooting
Troubleshooting Fax Overflow
Troubleshooting: Fax Overflow
Troubleshooting Fax Overflow
Two-Call Method
About Fax On Demand mailboxes
Unavailable Feature
Unavailable Feature
Unified Messaging
Unified Messaging
Unit address
Configuring CallPilot network settings
Use customized digits
Creating Customized Digits recordings
vbk
Importing a greeting name or prompt
Voice Button
Adding an agent
Adding many agents
Agent properties
Voicemail version
Setting the system properties
VPIM
About Digital Networking site parameters
VPIM: Networking
About Digital Networking site parameters
Welcome
Welcome to CallPilot Manager
Wildcard characters
Wildcard characters