Setting or changing the properties of a Caller Rules Table

  1. Click the Call Center heading.

  2. Click the Caller Input Rules link.

    The Caller Input Rules Tables page appears.

  3. Click the Create link for the Caller Input Rules Table you want to add a rule to.

    The Rule Table Properties page appears.

  4. Select Fixed or Variable, depending on whether you want to create a rule that applies to a dialstring of a fixed or variable length:

  5. Click the Submit button.

    You return to the Caller Input Rules Tables page.

     

    From here you can:

    create a Caller Input Rule

    change a Caller Input Rule

    delete a Caller Input Rule