You must disable a skillset if you want to change the skillset properties or administer the lines.
If you disable a skillset, no new calls go to the skillset. Any calls that are in the skillset get distributed until the calls are ended.
To disable a skillset
Click the Call Center heading.
Click the Skillset List link.
The Skillset List page appears.
Click the Disable link for the skillset you want to disable.
A message appears that asks you to confirm the request to disable the skillset.
Click the OK button.
On the Skillset List page in the Status column the skillset changes from Enabled to Disabled.