To view the agents in a skillset:
Click the Call Center heading.
Click the Skillset List link.
The Skillset List page appears.
Click the Agents link for the skillset you want to view.
The agents who are assigned to the skillset appear on the Assigned Agents page.
Click the Close button to return to the Skillset List page
or
click the Assign button to assign an agent to the skillset
click the Unassign button to remove an agent from the skillset
click the Change button to change an agent's priority in the skillset