The languages available for Call Center are the languages that are available for CallPilot. If you change the Call Center language, you also change the CallPilot language.
Calls answered by Call Center hear voice prompts in the primary system language.
You can record greetings in whatever language or languages you use for your call center. The only time a caller hears system prompts is if they use DTMF commands when they leave a message in a skillset mailbox.
To assign the Call Center language
Click the Configuration heading.
Click the System Properties link.
The System Properties page appears.
If you want to use a Primary and an Alternate language, select the Enable Bilingual check box. If you clear this check box alternate language prompts are not available. Disabling bilingual operation affects:
language designations for Automated Attendant greetings
voice prompt selections for callers who use the Automated Attendant
voice prompt selections for callers who transfer to mailbox greetings
Select a primary language from the Primary Language list box.
Prompting for the Automated Attendant and CCR Trees occurs in this language.
Select an alternate language from the Alternate Language list box.
The alternate language cannot be the same as the primary language.
Select the Canadian Pronunciation check box if you want voice prompts that include the letter "z" to be pronounced "zed" instead of "zee". The Canadian Pronunciation check box appears only if North American English is the primary or alternate language.
Click the Submit button.