Click here for the Nortel Networks Support Center Website
Technical Support Contact Numbers:
USA and Canada
Authorized Distributors - Nortel Networks Global Networks Technical Support (GNTS)
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Country/Call Center |
|
Phone Number |
* European Freephone |
|
00800-8008-9009 |
European Alternative |
|
+44 (0)870-907-9009 |
Africa |
|
+27-11-808-4000 |
Israel |
|
800-945-9779 |
United Kingdom |
|
+44 (0)870-907-9009 |
*Note: Calls are not free from all countries in Europe, Middle East and Africa |
CALA (Caribbean & Latin America)
Country/Call Center |
|
Phone Number |
Anguilla |
|
1-919-905-4211 |
Antigua |
|
1-8005270797 |
Argentina |
|
1-919-905-4211 |
Aruba |
|
1-919-905-4211 |
Bahamas |
|
1-866-291-1757 |
Barbados |
|
1-800-5342519 |
Belize |
|
1-919-905-4211 |
Bermuda |
|
1-866-291-1757 |
Bolivia |
|
1-919-905-4211 |
Bonaire |
|
1-919-905-4211 |
Brazil |
|
000814-550-4189 |
BVI |
|
1-919-905-4211 |
Cayman Islands |
|
1-866-291-1757 |
Chile |
|
1230-020-3016 |
Colombia |
|
01800-915-5093 |
Costa Rica |
|
0-800-012-1059 |
Curacao |
|
1-919-905-4211 |
Dominica |
|
1-919-905-4211 |
Dominican Republic |
|
1-888-156-1857 |
Ecuador |
|
1-919-905-4211 |
El Salvador |
|
1-919-905-4211 |
Grenada |
|
1-919-905-4211 |
Guatemala |
|
1-919-905-4211 |
Guyana |
|
1-866-291-1757 |
Haiti |
|
1-919-905-4211 |
Honduras |
|
1-919-905-4211 |
Mexico |
|
001-866-291-1757 |
Montserrat |
|
1-919-905-4211 |
Nicaragua |
|
001-800-220-1152 |
Panama |
|
001-800-507-1567 |
Paraguay |
|
1-919-905-4211 |
Peru |
|
0800-50755 |
Puerto Rico |
|
1-800-4Nortel(1-800-466-7835) |
St. Kitts & Nevis |
|
1-866-291-1757 |
St. Lucia |
|
1-866-291-1757 |
St. Maarten |
|
1-919-905-4211 |
St. Thomas |
|
1-800-4Nortel(1-800-466-7835) |
St. Vincent |
|
1-866-291-1757 |
Surinam |
|
1-919-905-4211 |
Trinidad & Tobago |
|
1-8005270797 |
Turks & Caicos Islands |
|
1-866-291-1757 |
Uruguay |
|
000-413-598-2271 |
US Virgin Islands |
|
1-800-4Nortel(1-800-466-7835) |
Venezuela |
|
0800-1-00-2721 |
APAC (Asia Pacific)
Country/Call Center |
|
Phone Number |
Australia |
|
1-800-Nortel (1-800-667835) |
China |
|
800 810 5000 or 86-10 6510 7770 |
Hong Kong |
|
800 96 4199 |
India |
|
+91-11-5154-2210 |
Indonesia |
|
0018 036 1004 |
Japan |
|
0120-332 533 |
South Korea |
|
0079 8611 2001 |
Malaysia |
|
1 800 805 380 |
New Zealand |
|
0 800 449 716 |
Philippines |
|
+63-2-580-5561 |
Singapore |
|
800 616 2004 |
Taiwan |
|
0800 810 500 |
Thailand |
|
001 800 611 3007 |
All Other Countries |
|
+61 2 8870 8800 |
|