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IMPORTANT
If the CDR Clients have previously been installed on your personal computer, or the personal computers of your BCM50 users to work with BCM200, BCM400 or BCM1000 systems, then you will need to uninstall the client(s) and reinstall the equivalent client supplied with BCM50.
To remove the earlier version of the client, use the "Add/Remove Programs" feature on the user's computer. For more information, please refer to the client documentation. |
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Download CDR Clients
See Important Install Notes Below
The CDR (Call Detail Recording) Clients package contains two call details recording applications. The first, CDR Livestream allows an administrator to view call detail recording activity in real time. The second, CDR Pull Client, is a sample application that allows an administrator to test the CDR pull capability on BCM50 CDR Livestream provides information about:
- date and time of the call, and digits dialed
- the originating and the terminating line or telephone
- whether an incoming call was answered
- elapsed time between origin of a call and when it was
answered
- whether a call was transferred or put on hold
- call duration
- call charges
- calls associated with Account codes
- incoming call Calling Line Identification (CLID)
information
- Bearer Capability of the line in the call
- Hospitality records for room occupancy status
- Real Time records for ringing, DNIS, answered,
unanswered, transferred, and released events for incoming
calls with CLID information and Hospitality room occupancy
status
The CDR sample Pull application provides the ability to
schedule transferring of CDR files from any BCM50 in the network
in order to have the data processed by applications that produce
call detail reports (i.e. call accounting, traffic analysis, ...) based
on this information. The sample application provides the
capability to:
- Zip all CDR files previously not transferred into a
single compressed file making it more efficient to
download.
- Schedule the pulling of the CDR files on a daily, weekly
or monthly basis.
- Concurrently transfer CDR files from multiple BCMs in
the network.
- Delete CDR files on the BCM after they have been
successfully transferred.
Note: The CDR pull application is a sample application only.
Check with the vendor of your CDR application for
availability/integration of this functionality within their
software.
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