PRODUCT_LINE: BCM50 ============================================ TITLE ===== BCM050.R300.SU.Desktop-152.200901 ======================== Release: 3.0 Issue: N/A Category: GEN Superceded By: NONE Release Date: 20090121 Patch Conflict(s): N/A Special Instructions: NO Patch Version: N/A ======================== Software Update Name: BCM050.R300.SU.Desktop-152.200901 Applicable H/W Platforms: BCM50, BCM50a, BCM50e, BCM50b, BCM50ba, BCM50be, SRG50 Applicable S/W Platforms: 6.0.2.05, SRG50 R3 Category: GEN Installation Recommendations: This update should be applied to all new installs of BCM50 R3 and SRG50 3.0. Existing installations should have this update applied if they are experiencing any of the issues that are corrected. There is no need to schedule specific maintenance to apply this upgrade if there are no reported issues. In those cases, systems should be updated at the next regular service opportunity. The latest System Smart Update should be applied with this update. The following downloadable client applications have been updated since the previous Smart Update: CallPilot Unified Messaging Reporting for Contact Center If these client applications are used, the new versions should be downloaded and installed after this Smart Update is applied. Components & Versions: callpilotdesktopmessaging 5.00.41.57.9 callpilotdesktopmessagingijsg 5.00.41.57.9 MMCC 30.01.273.6.84 personal-call-manager 1.2.3.3.2 reportingforcontactcenter 2.5.2.25.458.5 webpage 1.2.29.11.2 Constituent Updates: ==================== New updates for this SU: ------------------------ BCM050.R300.RCC-132 BCM050.R300.CALLPILOTDESKTOPMESSAGING-118 Updates from previous SU: ------------------------- BCM050.R300.OAM-124 BCM050.R300.VOICEMAIL-111 BCM050.R300.PCM-86 BCM050.R300.WEBPAGE-82 BCM050.R300.VOICEMAIL-77 BCM050.R300.RCC-69 BCM050.R300.OAM-65 BCM050.R300.ELEMENT-MANAGER-51 BCM050.R300.CALLPILOTDESKTOPMESSAGING-31 BCM050.R300.GAP-23 BCM050.R300.APPP-14 Dependencies: Required Updates: - BCM050.R300.SU.System-151.200901 or later Updates should be applied in the order below: - BCM050.R300.SU.System-151.200901 - BCM050.R300.SU.Desktop-152.200901 Product Dependencies: None Size: 562MB Size of changed content since last Smart Update: 540 MB System Impact: Time to apply approximately 10 minutes Does update application force reboot: No Over last Cumulative Smart Update: No Over default content: No Other Impacts: None Limitations: The BCM Applications Unified Messaging web download page is not updated to state Lotus Notes 8.0.0 and 8.0.1 support. Update Removable: No RCC Client PC Installation Instructions: ---------------------------------------- It takes about 30 minutes to install RCC application on a client PC. Product Dependencies: Java 1.6.0 (included in RCC installation) Microsoft SQL Server 2005 (included in RCC installation) IIS 5, 6 or 7 (Not Included) IMPORTANT Please ensure you create a backup of your Reporting for Contact Center Database prior to upgrading to this build. For information on backing up the database please refer to the Troubleshooting guide - the specific required chapter is titled "Backup and Restore the RCC Database". For existing installations on client PCs: In Add/Remove Programs uninstall Reporting for Contact Center. DO NOT uninstall Java or SQL Server 2005 or any of its components. Run the Reporting for Contact Center install. For new installations on client PCs: DO NOT uninstall Java or MySQL. Run the Reporting for Contact Center install. IMPORTANT VISTA NOTE: When installing the Reporting for Contact Center package on Microsoft Windows Vista, please download the installation file to your machine before installation. When installing, you must use an account which belongs to the administrative user group. Log in as this user, right click the executable and select "Run as Administrator". This will ensure that the RCC application installs with all the appropriate permissions. Also note that RCC has dependencies on Microsoft IIS which has changed in Vista. Please reference the Reporting for Contact Center SUOG and ensure all the required optional components are installed and configured. Element Manager moved from Desktop SU to System SU: ----------------------------------------------- To remove circular dependencies, the Element Manager client has been moved from the Desktop SU to the System SU. Software Update BCM050.R300.RCC-132 Description: ----------------------------------------------- - RCC database migration fails when upgraded from RCC 2.5.456 The database migration logic within RCC was modified to accommodate upgrade from previous versions (RCC 2.5.456 and earlier builds). Q01954091-01 BCM050.R300.RCC-120 ------------------------ - RCC installation fails if PC has .NET framework which is not registered with IIS RCC installation process was modified to register .NET framework with IIS before installing RCC components on the user's machine. Q01906161 - RCC should work with multiple instances of MS SQL Server on same machine The installation process was modified to install a separate instance (RCCSQLEXPR) of SQL Server which gets used solely by RCC. RCC components were updated to point to this new instance of SQL Server. Q01730969 - Real time screens do not refresh data after 5-7 minutes A time-out counter was introduced to avoid dead locks if real-time screens were unable to communicate with the RCC real-time server. Q01720627-01 - Cannot scroll real time report screens Number of rows which can be displayed at one time in real-time screens without requiring to scroll was increased from ten to fourteen. Q01725596-01 - RCC Website does not force the report generation to be after purged duration A check in RCC website is placed which makes sure a user can't select to view a report for the purged duration. Q01873211 - RCC logs do not maintain version Database Installer Utility was modified to log the version number in its logs. Q01925251 - MS Office 2003 Web component and SQL Server dependency check RCC installation was modified to check for the Microsoft Office 2003 Web Component version regardless of whether SQL Server is present or not and prompt the user to apply Microsoft updates in case of an out-of-date version to be able to co-reside with other instances of SQL Server on the same machine. Q01931453 Software Update BCM050.R300.CALLPILOTDESKTOPMESSAGING-118 Description: ----------------------------------------------- - Windows XP SP3 with Outlook MAPI fails to open faxes Windows XP PCs updated to SP3 fail to open fax messages in Outlook 2003 and 2007 MAPI. Q01898289 - BCM50R3: New version of CallPilot 5.00.41.57 client The CallPilot 5.00.41.57 client includes the following changes: - Support for Lotus Notes 8.0.0 and 8.0.1. - Changing the inbox to which your CallPilot messages are delivered. The CallPilot messages can be delivered to either the separate CallPilot inbox or your e-mail inbox. - Using the Message Waiting Indicator taskbar application to get notification on new CallPilot messages when the email client is closed. Upon receiving a new message the CallPilot can open the email client to view the message. - Improved user interface changes. Q01939179, Q01898289 Software Update BCM050.R300.OAM-124 Description: ----------------------------------------------- - Unable to Hear Voicemail Tone from IP set Calls originating from an IP set on the BCM cannot leave a Voice Message as the tone is not being presented correctly. The loss of the voicemail tone is due to the fact that this particular voicemail tone is detected by the BCM DSP as DTMF tone and therefore ripped off the media by the DSP task. The detected DTMF tone event is sent to BCM IP-client server through a signaling channel but the BCM IP-client server does not process this event. This fix is to update BCM IP-client server to optionally play inbound DTMF tones to the IP-client. A new check-box flag is added to BCM Element Manager to enable this option. Q01876046 - EM does not allow Dial by Name (F963) button programming A user programs "Dial by Name" Feature [F963] as a feature key on Digital/IP set using the "Button programming features" (F*3). Subsequently, if EM is used to access/modify the Button Programming table, then any tabs after the button programming table are all permanently grayed out and cannot be configured. Q01892141 Software Update BCM050.R300.VOICEMAIL-111 Description: ----------------------------------------------- - Expected wait time not working properly on ACD With the first incoming call answered by an agent, and when none of the agents are ready to receive the next incoming call, subsequent incoming calls should go to the queue and the caller should get the greetings in accordance with the respective estimated Expected Wait Time (EWT), but for the second call, the EWT call timer is jumping to the last greeting of the EWT table instead of playing the correct sequence. This update will resolve the issue. Q01911361 Software Update BCM050.R300.PCM-86 Description: ----------------------------------------------- - PCM to include support for canonical form of the number in Austrian profile. With calls originating from Austria, PCM adds a local area code to the incoming number. When PCM compares this incoming number with its entry in the phone book, the number will not match and the name in the phonebook is not displayed. This update corrects that problem. Q01868069, Q01661243-02 Software Update BCM050.R300.WEBPAGE-82 Description: --------------------------------------------------- - Correcting the SMALLSITE-EVENTS-MIB.mib file Original file wouldn't compile and related traps will not be generated Q01889222 Software Update BCM050.R300.VOICEMAIL-77 Description: -------------------------------------------------- - MailBoxManager issue for German Language MailBoxManager for German language showed English text prompts instead of German prompts. This update will resolve the issue. Q01844967 - Changes for APPP and Intelligent Contact Center (ICC) Keycode issue When the APPPack keycodes were enabled, some Contact Center functions did not work as designed. This update addresses this anomaly. Q01815622 - APPP symbol kiosk URL allowed paging for null station name Symbol kiosk allowed paging even when the station name was made NULL in the URL. No check was being made for a NULL station name. A check is added for the first character of station name to be alphanumeric, which checks for NULL station name as well. Q01829664-03 - Voice quality is deteriorating If the BCM had more than 800 mailboxes, voice quality would deteriorate while accessing the CallPilot Manager and All Mailbox activity report. This update will resolve the problem. Q01691889-04 - High CPU spike seen while generating mailbox report If the BCM had more than 800 mailboxes, CPU usage spiked to 100%, while generating All Mailbox activity report. This update will resolve the problem. Q01826914-02 - High CPU spike if Auto Send / Receive was configured If a Desktop Messaging client was configured for Auto Send/Receive, and a new fax or voice message was delivered to that client's mailbox, resulting in more than 500 messages in that mailbox, then CPU usage would spike to 100%. This update will resolve the problem. Q01762747-02 - Unable to service Doorphone call when Doorphone call is routed to VM When a doorphone call goes to voicemail, the doorphone hears greetings, and is solicited to record a message or provide key input, neither of which are useable functions by doorphone. The acquire action of VM prevents the doorphone software from disconnecting in this situation. This update resolves the issue by disconnecting the call when a doorphone call goes to voicemail. Q01845653-02 - Localization of the message "Please Wait" for OBP fails. For One Button Page feature, the "Please Wait" prompt would always appear in English, regardless of the system language settings. This update will resolve the issue. Q01830142-03 - Mis-routing of Calls in CallPilot using CCR and Call Center Despite the user pressing the correct digits, Auto Attendant transfers an external call to skillset different from the expected one. This update corrects the problem by resolving a timing issue. Q01826967-02 - Unread Skillset Message appearing in RT (Real Time) after listening to VM (VoiceMail) Contact Center was not updating the skillset message counter when the message had been read and expunged. This has been fixed by updating the message counter in Contact Center once voicemail sends the expunge request. Q01693848-03 - Feature F970 should be registered only if an APPP keycode is applied. When the APPP keycodes were not enabled, F970 was registered but did not work as designed. This update addresses this anomaly. Q01816244 - An "Agent full" error was displayed when a configured Agent tried to login to BCM that had Contact Center related key-codes such as ICC, ICC Skill-sets, ICC Agents, MMCC, ICC Reporting, without a VM seat key-code installed. This condition prevented Agents from logging in to the BCM. Root cause for this condition was that the ICC Agents, MMCC key-codes got enabled only if a key-code with a lower feature code like a VM seat key-code was also applied. This update corrects the problem. Q01767731 - This update implements CIM-XML provider capabilities to change CCR Nodes Recordings, Company Greetings and Greeting Table CCR Tree Numbers. Feature ID: 315891 Q01852606 - CallPilot Manager reports in the CDR folder This update makes all CallPilot Manager reports available in the CDR folder (/var/nn/CDRDataFiles). Those reports are generated on a nightly basis, around midnight. Feature ID: 315891 Q01852606 - Mailbox Restrictions for the Administrator and the General Delivery mailboxes This update implements the ability to enable or disable Mailbox Restrictions for the Administrator and the General Delivery mailboxes. Feature ID: 315891 Q01852606 Software Update BCM050.R300.RCC-69 Description: ----------------------------------------------- - Wallboards do not tolerate bad host names Wallboard Driver was updated to continue working even if some of the clients with soft-wallboard were not running. Q01766387-01 - Reports timeout against huge database accumulated over a year RCC can fail to display reports for high-volume Contact Centers that have been running for over a year and have data in their databases for over one million calls. The RCC database architecture was optimized to deal with very large numbers of calls. Q01720229-01 - Inconsistencies between the ipView Softboard and Real Time screens The Wallboard driver was updated to stop sending non-requested data to the ipView Soft boards. Q01722290-01 - RCC fails to install on Windows Vista 64-bit machines Installation process was modified to support 64-bit machine architecture using WOW64 on Windows Vista X64. Q01642901-01 - Compatibility with Windows Vista Service Pack 1 The product documentation was amended to provide instructions on how to setup Windows Vista SP1 to allow the installation of RCC due to the new security features of these operating systems. Q01832928-03 - Long term solution is required for RCC database performance RCC was lacking a feature to provide for the purging of databases of call data which is old and no longer required. This feature has been made available in this build. Q01724124-01 Software Update BCM050.R300.OAM-65 Description: ----------------------------------------------- - The system name could be updated in two different locations: - "Configuration -> System -> Identification" at "System name" Field. - "Configuration -> System -> IP Subsystem -> General Setting" at "System name" Field. The second option is being changed to read only now. Q01691332 - Different EM releases follow different version numbering rules such that an EM version number from one release is not comparable to that of another release, even though the frameworks are the same. To resolve this issue, a new version numbering is being defined and applied to all releases such that EM versions for different releases are comparable. Consequently, the Help screen is updated to show the EM version. Q01814447 - The instruction for system naming restrictions was wrong The interactive help instructions have been updated to correctly show the system naming restriction. Q01829794 - Adding new Disconnect OSI Timer value in New Zealand Market Profile Added 800, 900, 1000 and 1100 Disconnect OSI timer values for NZ market profile. Q01724774-02 - There were some errors in removing and updating the old files, directories, and shortcuts when updating the EM. These are corrected now. Q01810771 - The installer never copied cartridges when performing a clean install (NOT upgrading) AND choosing to copy resources from previous installations. The change involves copying the entire \BusinessElementManager\bin\registry directory and all of its contents to the new installation. Q01820442 - Installing a new EM and updating the EM caused more than one summary.xml which resulted in losing nodes in the hierarchy tree. The issue is resolved to keep one updated version of summary.xml. Q01820432 Software Update BCM050.R300.ELEMENT-MANAGER-51 Description: -------------------------------------------------------- - Add a new checkup button "Force G.711 for 3.1k audio" to "SIP Media Parameters" panel The requirement was to add a new check button in Element Manager's panel: Configurations -> Resources -> Telephony Resources -> IP Trunks -> SIP Media Parameters. The default setting for this button is 'off'. However, in order for BCM to support 3.1k audio (modem) calls over SIP trunks, this button must be set to 'on'. Q01844957 Q01829899-01 Software Update BCM050.R300.CALLPILOTDESKTOPMESSAGING-31 Description: ----------------------------------------------------------------- - Live Messenger user doesn't see MSN Instant Messenger button in CallPilot Player. When the user is logged into Windows Live Messenger 8 and has activated MSN Instant Messaging in the CallPilot Desktop Messaging Properties, the MSN Instant Messaging button does not appear in CallPilot Player window. Q01789867-01 Software Update BCM050.R300.GAP-23 Description: ---------------------------------------------- - This update adds a privilege to the BCM called SetProgramming. The SetProgramming privilege will have access to the following Element Manager Screens: Welcome Current User Active Sets: Line Access, Capabilities and Preferences, Restrictions Active Applications DN: Line Access, Capabilities and Preferences, Restrictions Inactive DNs: Line Access, Capabilities and Preferences, Restrictions All DNs: Line Access, Capabilities and Preferences, Restrictions Q01788687-03 Software Update BCM050.R300.APPP-14 Description: ----------------------------------------------- - Advanced Paging Productivity Pack (APPP) The APPP provides the following four capabilities One Button Page - an extension of the existing one button park and page. This feature will perform a page when a pre-programmed feature key is pressed even if no active call is present at the set. An example would be "Cashier in Aisle 1 needs change"). One Button Text Message - Allows a text message to be sent (and acknowledged) to a fixed or wireless (Dect or Spectralink) phone. An example would be "Angry customer at Aisle 1"). Customer Assistance Box - This feature allows a retail end customer to walk up to a customer assistance device in a store and press a large "Please help" button. The system will then perform a periodic page such as "Customer in electronics requires help". When a sales assistant arrives he/she presses a different button to cancel any further pages. The assistance request and the required time to answer the page is recorded in a CSV file for later reporting by a custom CDR application. Scheduled Paging - system will provide a scheduled specific page (e.g. "the store is about to close"). This update includes the content of the following superseded Smart Updates: BCM050.R300.SU.Desktop-140.200812