PRODUCT_LINE: BCM50 ============================================ TITLE ===== BCM050.R300.SU.Desktop-212.200911 ======================== Release: 3.0 Issue: N/A Category: GEN Superceded By: NONE Release Date: 20091112 Patch Conflict(s): N/A Special Instructions: YES Patch Version: N/A ======================== Software Update Name: BCM050.R300.SU.Desktop-212.200911 Applicable H/W Platforms: BCM50, BCM50a, BCM50e, BCM50b, BCM50ba, BCM50be Applicable S/W Platforms: 6.0.2.05 Category: GEN Installation Recommendations: This update should be applied to all new installs of BCM50 R3. Existing installations should have this update applied if they are experiencing any of the issues that are corrected. There is no need to schedule specific maintenance to apply this upgrade if there are no reported issues. In those cases, systems should be updated at the next regular service opportunity. The latest System Smart Update should be applied with this update. If the client applications provided in this SU are used, the new versions should be downloaded and installed after this Smart Update is applied. Components & Versions: activity-reporter-basic 1.2.14.1.10.4 activity-reporter-standard 1.2.18.1.2 callpilotdesktopmessaging 5.00.41.57.9 callpilotdesktopmessagingijsg 5.00.41.57.9 lan-cte-client 1.2.7.5.2 MMCC 30.01.273.41.147 personal-call-manager 1.3.0.3.4 reportingforcontactcenter 2.5.2.25.462.11 webpage 1.2.29.11.2 Constituent Updates: ==================== New updates for this SU: ------------------------ BCM050.R300.VOICEMAIL-209* BCM050.R300.CTE-202* BCM050.R300.RCC-199* * It has not been released as an 'atomic' patch Updates from previous SU: ------------------------- BCM050.R300.ACTIVITYREPORTERSTANDARD-193 BCM050.R300.ACTIVITYREPORTERBASIC-192 BCM050.R300.RCC-184 BCM050.R300.VOICEMAIL-172 BCM050.R300.VOICEMAIL-171 BCM050.R300.RCC-164 BCM050.R300.PCM-158 BCM050.R300.LAN-CTE-CLIENT-155 BCM050.R300.RCC-132 BCM050.R300.OAM-124 BCM050.R300.CALLPILOTDESKTOPMESSAGING-118 BCM050.R300.VOICEMAIL-111 BCM050.R300.PCM-86 BCM050.R300.WEBPAGE-82 BCM050.R300.VOICEMAIL-77 BCM050.R300.RCC-69 BCM050.R300.OAM-65 BCM050.R300.ELEMENT-MANAGER-51 B CM050.R300.CALLPILOTDESKTOPMESSAGING-31 BCM050.R300.GAP-23 BCM050.R300.APPP-14 Dependencies: Required Updates: - BCM050.R300.SU.System-211.200911 or later Updates should be applied in the order below: - BCM050.R300.SU.System-211.200911 - BCM050.R300.SU.Desktop-212.200911 Product Dependencies: Java 1.6.0 (included in RCC installation) Microsoft SQL Server 2005 (included in RCC installation) IIS 5, 6 or 7 (Not Included) Size: 588.95 MB Size of changed content since last Smart Update: 357MB System Impact: Time to apply approximately 10 minutes Does update application force reboot: No Over last Cumulative Smart Update: No Over default content: No Other Impacts: None Limitations: The BCM Applications Unified Messaging web download page is not updated to state Lotus Notes 8.0.0 and 8.0.1 support. Update Removable: No RCC Client PC Installation Instructions: ---------------------------------------- It takes about 30 minutes to install RCC application on a client PC. IMPORTANT Please ensure you create a backup of your Reporting for Contact Center Database prior to upgrading to this build. For information on backing up the database please refer to the Troubleshooting guide - the specific required chapter is titled "Backup and Restore the RCC Database". For existing installations on client PCs: In Add/Remove Programs uninstall Reporting for Contact Center. DO NOT uninstall Java or SQL Server 2005 or any of its components. Run the Reporting for Contact Center install. For new installations on client PCs: DO NOT uninstall Java or MySQL. Run the Reporting for Contact Center install. IMPORTANT VISTA NOTE: When installing the Reporting for Contac t Center package on Microsoft Windows Vista, please download the installation file to your machine before installation. When installing, you must use an account which belongs to the administrative user group. Log in as this user, right click the executable and select "Run as Administrator". This will ensure that the RCC application installs with all the appropriate permissions. Also note that RCC has dependencies on Microsoft IIS which has changed in Vista. Please reference the Reporting for Contact Center SUOG and ensure all the required optional components are installed and configured. Element Manager moved from Desktop SU to System SU: ----------------------------------------------- To remove circular dependencies, the Element Manager client has been moved from the Desktop SU to the System SU. Software Update BCM050.R300.VOICEMAIL-209 Description: -------------------------------------- - Dial by name not working correctly Once Auto attendant answers an incoming call, the caller dials an extension DN or a DN name that requires pressing the digit "8" twice, the call goes to voicemail since "88" is a voicemail access feature. This update resolves the issue. Q02056548 - Active call is pegged to the ccrs database before completion An active CallCenter (CC) call is being pegged to the ccrs database (DB) which causes inconsistency in the historical data. This update rectifies the sql query to fetch only completed CC calls. Q02042297 - Bad XML causing RCC download to stop A CC call is routed to an agent set which has CFNA (Call Forward No Answer) or another agent set configured as its AnswerDn. This generates an invalid reason id and as the result RCC gets stuck. This update generates a valid reason id and facilitates such call scenario. Q02057991 - Call Sender shows corrupted CLID for France profile This update increases the Local Number Length from 7 digits to 15 digits for France profile so that CallPilot can correctly determine the dialable DN for Call Sender feature. Q02046009-01 - Call loops indefinitely between Auto Attendant and Skillset In a scenario, where Auto Attendant transfers call to Skillset by default and Skillset transfers call to Auto Attendant if all Agents are in Break Time, the call answered by the Auto Attendant gets into a loop between Auto Attendant and Skillset. This is because there is no checking condition to terminate the looping call when it reaches a max limit. Q01865608-03 - Real-time report for new messages waiting in skillset is not correct The number of new messages in a skillset for Real-time report was not properly initialized when the skillset is reconfigured. This update corrects the problem by initializing the appropriate variables to zero. Q01920937-03 - Auto attendant is not transferring calls properly due to feature 88 After the call is answered by Auto attendant and the caller dials some other extension whose DN starts with 88 the call was routed to voicemail because 88 is the voicemail access feature in Global profile. This update resolves the issue. Q01988830-03 - MeetMe conference interrupted by Automated voice During an established meet me conference the automated voice will suddenly break in and start playing. Q02030284-03 - Sensitive data is not being smashed during L1 reset when an L1 reset is invoked, due to some path issue with the smash command the sensitive data is not getting smashed. This update corrects the issue. Q02057544 - System voicemail prompts missing or corrupted after L1 reset Default voicemail prompts become corrupted after a L1 reset (configuration reset). Condition is the result of hard links to the voicemail cabinet files that were not deleted before smashing them. This update prevents the scenario during an L1 reset. Q02032603-02 - Full backup causes incorrect agent logon status If a full backup is taken while call centre agents are logged on the log status of those agents will be incorrect after the backup has completed. This update prevents the problem from happening. Q02051933 - BCM is not recording contact center calls correctly When CallCenter data queue on the BCM is overrun and overrun flag is set, once the queue is cleaned the overrun flag is not reset. This condition blocks the data being written into the database and manifests as missing records in the database. This update resolves the issue by resetting the queue overrun flag at an appropriate time. Q01933066-03 - Not Ready activities are missing from XML A CC call when presented to one agent but answered by another agent using Pickup Group would intermittently cause invalid state transitions for the first agent. This would cause the call id to remain active with the first agent giving rise to discrepancies in RCC agent reports. The fix includes clearing the call id from the first agent if any invalid state transition occurs. Q02057032 Software Update BCM050.R300.CTE-202 Description: -------------------------------------- - Tapi Lines unavailable after Hibernate or Standby Once the computer goes to standby, TSP (Tapi - Telephony Application Programming Interface Service Provider) goes "Out of Service". This update will bring TSP "In Service" after standby. Q02050514 Software Update BCM050.R300.RCC-199 Description: -------------------------------------------------- - RCC Troubleshooting guide, "Raising a Case: Information Gathering" update RCC Troubleshooting guide's "Raising a Case: Information Gathering" section was updated with the information on how and when to raise a case. Q02046752 - RCC Setup and Operation Guide requires handler mappings to be included The section about configuring the handler mappings within IIS was moved from Troubleshooting guide to Setup and Operation Guide. Q02053149 - RCC does not print scheduled reports on Sundays The issue was corrected within Print Caller service component of RCC to allow scheduled reports to print on any day including Sundays. Q02029309-02 - RCC reports fail to print on Windows 2003 operating systems Print Caller service was modified to stop refreshing the reports during printing as Windows 2003 operating system was forcing it to close abnormally. Q02050108-01 - RCC historical report (Agent Profile by Agent report) shows incorrect stats The reporting engine of RCC was modified to rectify the inaccurate times for CC Transactions Answered by Agent column in historical report called Agent Profile by Agent report. Q02035250 - RCC may fail to generate historical report called Activity Code by Skillset RCC Database was fine tuned to handle large volume of data which were affecting the historical report called Activity Code by Skillset. Q02038657 - RCC acquires high cpu during the download of Contact Center data RCC historical service was tuned to allow other applications to acquire CPU thus, prevent softBoards, wallboards and real-time screens from freezing. Q02008762-02 - Discrepancy in 'Total Time' in 'Agent Activity by Agent' Reports A bug from RCC reporting engine was fixed which was causing the agents activities time in "Agent Activity by Agent" report to be less than the total login time. Q02004007 Software Update BCM050.R300.ACTIVITYREPORTERSTANDARD-193 Description: ------------------------------------------------------ - Activity Reporter Standard shows no data available The Activity reporter standard is not updating when outgoing calls are made. The CDR records are updating, but no information is being pulled by Activity reporter standard. Q02026659 Software Update BCM050.R300.ACTIVITYREPORTERBASIC-192 Description: ------------------------------------------------------ - Activity Reporter Basic shows no data available The Activity reporter basic is not updating when outgoing calls are made. The CDR records are updating, but no information is being pulled by Activity reporter basic. Q02026659 Software Update BCM050.R300.RCC-184 Description: ------------------------------------------------------ - Activity Code by Skillset includes activities for non selected skillsets The reporting engine of RCC has been modified to filter out the activities which were not pegged against the skillsets selected during the report generation process. Q02016201 - RCC website does not display all activity codes during report generation RCC website has been amended to include all applicable activity codes that were pegged during the duration chosen for the activity report. Q02014916 - RCC should not cache the reports which fail to generate RCC reporting engine has been altered to stop caching the reports which were not successfully generated. Q02025228 - URL for third party components in documentation should point to the home page The documentation was amended to remove the full urls for third party components as they are subject to change. The documentation now points to the home page. Q02027592-01 Software Update BCM050.R300.Voicemail-172 Description: ------------------------------------------------------ - RCC is detecting invalid XML data when CLID is alphanumeric from CallCenter. This update corrects the problem by making the CLID as zero when its alphanumeric. Q01996883 - Agent Reports were showing incorrect Not Available end time details if an agent logged out before releasing the seized line. This has been fixed by updating the Not Available End time for the agent even if an agent logged out during an active non ACD call. Q01994570 - When a CC call is presented to agent1 and it's answered by a different agent using Group Pickup Feature (F75), the call will be placed in Agent 1's call data as an active call and as the result any outgoing call made by this agent was not getting captured in its outgoing call information. Ideally Agent1's status should become idle and the call id should be cleared fro m Agent 1's data. This update resolves this issue by setting the call id and the call index of the CC call as NIL for the Agent1 in case the set answering the call using F75 is a monitored set. Q01953402 - When silent record feature is used, record pause time is showing incorrect in the real time report The problem is due to display of the record pause information from the incorrect record after displaying the correct number of pause record information. This has been fixed by displaying the record pause information only for the correct number of pause record information. Q01839153 Software Update BCM050.R300.Voicemail-171 Description: ------------------------------------------------------ - VPIM message fails to get delivered to VPIM mail boxes When a VPIM message is sent, the notification MWI is turned 'ON' on the target DN, but when the user checks the voice mail, gets a dead air message. User on the originating side gets a voice mail indicating that the CC messages could not be delivered due to a network issue. This issue is caused by structure having Junk data due to alignment requirements. This update resolves the issue by implementing comparison of structures using conditional operators. Q01901863-03 - VM server crashes under heavy traffic The Voice Mail becomes irresponsive under heavy traffic running multiple applications (e.g. Fax, CC, VM, MMC, etc.) for an extended period of time. The Voice Mail gets stuck waiting for a response from Voice CTI, it blocks all the requests and queues the other components. This update resolves the issue. Q01911913-01 Software Update BCM050.R300.RCC-164 Description: ------------------------------------------------ - Problem with viewing RCC reports after the computer name is changed Documentation was updated to provide step by step guide on how to re-configure RCC on a machine whose name was changed after RCC was installed. Q01933857 - DBI failed to install database without rerunning DBI functionality to connect to the database was modified to try multiple times before raising the error. If it still can't communicate then it will come up with an option box with options to retry or quit the application. Q01969891-01 - RCC does not allow special strings in skillset name RCC historical service was modified to support characters like apostrophe (') in the skillset names. Q01967186-01 - Agent Profile Report fails for the duration of two days with too many agents and skillsets The reporting engine of RCC was modified to support large number of agents and skillsets and to be able to report on longer duration. Q01963131-01 - ReportViewer page not getting updated on Vista SP1 machines DBI and IVU were modified to install correct version of ReportViewer file even if reports deployment fails due to the enhanced security of Vista SP1. Q01979452 Software Update BCM050.R300.PCM-158 Description: ------------------------------------------------ - When the call is transferred PCM display is showing U&mlegen instead of Umlegen for the German market. Q01872493 Software Update BCM050.R300.VOICEMAIL-157 Description: ------------------------------------------------------ - Call Sender shows corrupted CLID for Switzerland profile This update increases the Local Number Length from 7 digits to 15 digits for Switzerland profile so that CallPilot can correctly determine the dialable DN for call Sender feature. Q01977679 Software Update BCM050.R300.LAN-CTE-CLIENT-155 Description: ----------------------------------------------------------- - Unable to hold joined call with TSP The TSP has a connected inactive call reference when an Auto Privacy OFF feature is being used to make a conference call. This update corrects the problem by having a condition in the code where the bridged shared lines are used. Q01880534-01 Software Update BCM050.R300.RCC-132 Description: ----------------------------------------------- - RCC database migration fails when upgraded from RCC 2.5.456 The database migration logic within RCC was modified to accommodate upgrade from previous versions (RCC 2.5.456 and earlier builds). Q01954091-01 BCM050.R300.RCC-120 -------------------- - RCC installation fails if PC has .NET framework which is not registered with IIS RCC installation process was modified to register .NET framework with IIS before installing RCC components on the user's machine. Q01906161 - RCC should work with multiple instances of MS SQL Server on same machine The installation process was modified to install a separate instance (RCCSQLEXPR) of SQL Server which gets used solely by RCC. RCC components were updated to point to this new instance of SQL Server. Q01730969 - Real time screens do not refresh data after 5-7 minutes A time-out counter was introduced to avoid dead locks if real-time screens were unable to communicate with the RCC real-time server. Q01720627-01 - Cannot scroll real time report screens Number of rows which can be displayed at one time in real-time screens without requiring to scroll was increased from ten to fourteen. Q01725596-01 - RCC Website does not force the report generation to be after purged duration A check in RCC website is placed which makes sure a user can't select to view a report for the purged duration. Q01873211 - RCC logs do not maintain version Database Installer Utility was modified to log the version number in its logs. Q01925251 - MS Office 2003 Web component and SQL Server dependency check RCC installation was modified to check for the Microsoft Office 2003 Web Component version regardless of whether SQL Server is present or not and prompt the user to apply Microsoft updates in case of an out-of-date version to be able to co-reside with other instances of SQL Server on the same machine. Q01931453 Software Update BCM050.R300.OAM-124 Description: ----------------------------------------------- - Unable to Hear Voicemail Tone from IP set Calls originating from an IP set on the BCM cannot leave a Voice Message as the tone is not being presented correctly. The loss of the voicemail tone is due to the fact that this particular voicemail tone is detected by the BCM DSP as DTMF tone and therefore ripped off the media by the DSP task. The detected DTMF tone event is sent to BCM IP-client server through a signaling channel but the BCM IP-client server does not process this event. This fix is to update BCM IP-client server to optionally play inbound DTMF tones to the IP-client. A new check-box flag is added to BCM Element Manager to enable this option. Q01876046 - EM does not allow Dial by Name (F963) button programming A user programs "Dial by Name" Feature [F963] as a feature key on Digital/IP set using the "Button programming features" (F*3). Subsequently, if EM is used to access/modify the Button Programming table, then any tabs after the button programming table are all permanently grayed out and cannot be configured. Q01892141 Software Update BCM050.R300.CALLPILOTDESKTOPMESSAGING-118 Description: ----------------------------------------------- - Windows XP SP3 with Outlook MAPI fails to open faxes Windows XP PCs updated to SP3 fail to open fax messages in Outlook 2003 and 2007 MAPI. Q01898289 - BCM50R3: New version of CallPilot 5.00.41.57 client The CallPilot 5.00.41.57 client includes the following changes: - Support for Lotus Notes 8.0.0 and 8.0.1. - Changing the inbox to which your CallPilot messages are delivered. The CallPilot messages can be delivered to either the separate CallPilot inbox or your e-mail inbox. - Using the Message Waiting Indicator taskbar application to get notification on new CallPilot messages when the email client is closed. Upon receiving a new message the CallPilot can open the email client to view the message. - Improved user interface changes. Q01939179, Q01898289 Software Update BCM050.R300.VOICEMAIL-111 Description: ----------------------------------------------- - Expected wait time not working properly on ACD With the first incoming call answered by an agent, and when none of the agents are ready to receive the next incoming call, subsequent incoming calls should go to the queue and the caller should get the greetings in accordance with the respective estimated Expected Wait Time (EWT), but for the second call, the EWT call timer is jumping to the last greeting of the EWT table instead of playing the correct sequence. This update will resolve the issue. Q01911361 Software Update BCM050.R300.PCM-86 Description: ----------------------------------------- ------ - PCM to include support for canonical form of the number in Austrian profile. With calls originating from Austria, PCM adds a local area code to the incoming number. When PCM compares this incoming number with its entry in the phone book, the number will not match and the name in the phonebook is not displayed. This update corrects that problem. Q01868069, Q01661243-02 Software Update BCM050.R300.WEBPAGE-82 Description: --------------------------------------------------- - Correcting the SMALLSITE-EVENTS-MIB.mib file Original file wouldn't compile and related traps will not be generated Q01889222 Software Update BCM050.R300.VOICEMAIL-77 Description: -------------------------------------------------- - MailBoxManager issue for German Language MailBoxManager for German language showed English text prompts instead of German prompts. This update will resolve the issue. Q01844967 - Changes for APPP and Intelligent Contact Center (ICC) Keycode issue When the APPPack keycodes were enabled, some Contact Center functions did not work as designed. This update addresses this anomaly. Q01815622 - APPP symbol kiosk URL allowed paging for null station name Symbol kiosk allowed paging even when the station name was made NULL in the URL. No check was being made for a NULL station name. A check is added for the first character of station name to be alphanumeric, which checks for NULL station name as well. Q01829664-03 - Voice quality is deteriorating If the BCM had more than 800 mailboxes, voice quality would deteriorate while accessing the CallPilot Manager and All Mailbox activity report. This update will resolve the problem. Q01691889-04 - High CPU spike seen while gene rating mailbox report If the BCM had more than 800 mailboxes, CPU usage spiked to 100%, while generating All Mailbox activity report. This update will resolve the problem. Q01826914-02 - High CPU spike if Auto Send / Receive was configured If a Desktop Messaging client was configured for Auto Send/Receive, and a new fax or voice message was delivered to that client's mailbox, resulting in more than 500 messages in that mailbox, then CPU usage would spike to 100%. This update will resolve the problem. Q01762747-02 - Unable to service Doorphone call when Doorphone call is routed to VM When a doorphone call goes to voicemail, the doorphone hears greetings, and is solicited to record a message or provide key input, neither of which are useable functions by doorphone. The acquire action of VM prevents the doorphone software from disconnecting in this situation. This update resolves the issue by disconnecting the call when a doorphone call goes to voicemail. Q01845653-02 - Localization of the message "Please Wait" for OBP fails. For One Button Page feature, the "Please Wait" prompt would always appear in English, regardless of the system language settings. This update will resolve the issue. Q01830142-03 - Mis-routing of Calls in CallPilot using CCR and Call Center Despite the user pressing the correct digits, Auto Attendant transfers an external call to skillset different from the expected one. This update corrects the problem by resolving a timing issue. Q01826967-02 - Unread Skillset Message appearing in RT (Real Time) after listening to VM (VoiceMail) Contact Center was not updating the skillset message counter when the message had been read and expunged. This has be en fixed by updating the message counter in Contact Center once voicemail sends the expunge request. Q01693848-03 - Feature F970 should be registered only if an APPP keycode is applied. When the APPP keycodes were not enabled, F970 was registered but did not work as designed. This update addresses this anomaly. Q01816244 - An "Agent full" error was displayed when a configured Agent tried to login to BCM that had Contact Center related key-codes such as ICC, ICC Skill-sets, ICC Agents, MMCC, ICC Reporting, without a VM seat key-code installed. This condition prevented Agents from logging in to the BCM. Root cause for this condition was that the ICC Agents, MMCC key-codes got enabled only if a key-code with a lower feature code like a VM seat key-code was also applied. This update corrects the problem. Q01767731 - This update implements CIM-XML provider capabilities to change CCR Nodes Recordings, Company Greetings and Greeting Table CCR Tree Numbers. Feature ID: 315891 Q01852606 - CallPilot Manager reports in the CDR folder This update makes all CallPilot Manager reports available in the CDR folder (/var/nn/CDRDataFiles). Those reports are generated on a nightly basis, around midnight. Feature ID: 315891 Q01852606 - Mailbox Restrictions for the Administrator and the General Delivery mailboxes This update implements the ability to enable or disable Mailbox Restrictions for the Administrator and the General Delivery mailboxes. Feature ID: 315891 Q01852606 Software Update BCM050.R300.RCC-69 Description: ----------------------------------------------- - Wallboards do not tolerate bad host names Wallboard Driver was updated to continue working even if some of the clients with soft-wallboard were not running. Q01766387-01 - Reports timeout against huge database accumulated over a year RCC can fail to display reports for high-volume Contact Centers that have been running for over a year and have data in their databases for over one million calls. The RCC database architecture was optimized to deal with very large numbers of calls. Q01720229-01 - Inconsistencies between the ipView Softboard and Real Time screens The Wallboard driver was updated to stop sending non-requested data to the ipView Soft boards. Q01722290-01 - RCC fails to install on Windows Vista 64-bit machines Installation process was modified to support 64-bit machine architecture using WOW64 on Windows Vista X64. Q01642901-01 - Compatibility with Windows Vista Service Pack 1 The product documentation was amended to provide instructions on how to setup Windows Vista SP1 to allow the installation of RCC due to the new security features of these operating systems. Q01832928-03 - Long term solution is required for RCC database performance RCC was lacking a feature to provide for the purging of databases of call data which is old and no longer required. This feature has been made available in this build. Q01724124-01 Software Update BCM050.R300.OAM-65 Description: ----------------------------------------------- - The system name could be updated in two different locations: - "Configuration -> System -> Identification" at "System name" Field. - "Configuration -> System -> IP Subsystem -> General Setting" at "System name" Field. The second option is being changed to read only now. Q01691332 - Different EM releases follow different version numbering rules such that an EM version number from one release is not comparable to that of another release, even though the frameworks are the same. To resolve this issue, a new version numbering is being defined and applied to all releases such that EM versions for different releases are comparable. Consequently, the Help screen is updated to show the EM version. Q01814447 - The instruction for system naming restrictions was wrong The interactive help instructions have been updated to correctly show the system naming restriction. Q01829794 - Adding new Disconnect OSI Timer value in New Zealand Market Profile Added 800, 900, 1000 and 1100 Disconnect OSI timer values for NZ market profile. Q01724774-02 - There were some errors in removing and updating the old files, directories, and shortcuts when updating the EM. These are corrected now. Q01810771 - The installer never copied cartridges when performing a clean install (NOT upgrading) AND choosing to copy resources from previous installations. The change involves copying the entire BusinessElementManagerbinregistry directory and all of its contents to the new installation. Q01820442 - Installing a new EM and updating the EM caused more than one summary.xml which resulted in losing nodes in the hierarchy tree. The issue is resolved to keep one updated version of summary.xml. Q01820432 Software Update BCM050.R300.ELEMENT-MANAGER-51 Description: -------------------------------------------------------- - Add a new checkup button "Force G.711 for 3.1k audio" to "SIP Media Parameters" panel The requirement was to add a new check button in Element Manager's panel: Configurations -> Resources -> Telephony Resources -> IP Trunks -> SIP Media Parameters. The default setting for this button is 'off'. However, in order for BCM to support 3.1k audio (modem) calls over SIP trunks, this button must be set to 'on'. Q01844957 Q01829899-01 Software Update BCM050.R300.CALLPILOTDESKTOPMESSAGING-31 Description: ----------------------------------------------------------------- - Live Messenger user doesn't see MSN Instant Messenger button in CallPilot Player. When the user is logged into Windows Live Messenger 8 and has activated MSN Instant Messaging in the CallPilot Desktop Messaging Properties, the MSN Instant Messaging button does not appear in CallPilot Player window. Q01789867-01 Software Update BCM050.R300.GAP-23 Description: ---------------------------------------------- - This update adds a privilege to the BCM called SetProgramming. The SetProgramming privilege will have access to the following Element Manager Screens: Welcome Current User Active Sets: Line Access, Capabilities and Preferences, Restrictions Active Applications DN: Line Access, Capabilities and Preferences, Restrictions Inactive DNs: Line Access, Capabilities and Preferences, Restrictions All DNs: Line Access, Capabilities and Preferences, Restrictions Q01788687-03 Software Update BCM050.R300.APPP-14 Description: ----------------------------------------------- - Advanced Paging Productivity Pack (APPP) The APPP provides the following four capabilities One Button Page - an extension of the existing one button park and page. This feature will perform a page when a pre-programmed feature key is pressed even if no active call is present at the set. An example would be "Cashier in Aisle 1 needs change"). One Button Text Message - Allows a text message to be sent (and acknowledged) to a fixed or wireless (Dect or Spectralink) phone. An example would be "Angry customer at Aisle 1"). Customer Assistance Box - This feature allows a retail end customer to walk up to a customer assistance device in a store and press a large "Please help" button. The system will then perform a periodic page such as "Customer in electronics requires help". When a sales assistant arrives he/she presses a different button to cancel any further pages. The assistance request and the required time to answer the page is recorded in a CSV file for later reporting by a custom CDR application. Scheduled Paging - system will provide a scheduled specific page (e.g. "the store is about to close"). This update includes the content of the following superseded Smart Updates: BCM050.R300.SU.Desktop-204.200909 Limitations: The BCM Applications Unified Messaging web download page is not updated to state Lotus Notes 8.0.0 and 8.0.1 support.