About Information mailboxes

An Information mailbox:

 

Use an Information mailbox to:

You create the Information mailbox and give it to a subscriber or department. The department creates the password and maintains the greeting.

 

 

To let callers know about your company’s Information mailboxes:

 

The maximum length of the greeting is determined by the Class of Service.
The default settings for Class of Service 7 and 8 allow greetings that are up to 10 minutes long.

 

 

A call disconnects after the Information mailbox greeting plays except:

 

If CallPilot is configured as bilingual, the Information mailbox has greetings in primary and alternate languages. The rules for bilingual prompting determine which one of these caller hear. Callers press a dialpad button, depending on which country they are in, to switch to the other greeting.

 

While they listen to the Information mailbox greeting, callers can use playback commands such as pause, resume, forward and back. Outside callers can press a dialpad button, depending on which country they are in, to transfer to the system attendant extension.