A transfer step can transfer calls to:
an extension
a mailbox
an external number
the Automated Attendant
an operator
a CCR tree
To add or change a Transfer step
Click the Insert or the Modify link.
The Routing Step page appears.
Select where you want the call to transfer to:
if you want the call to transfer to an extension, select Transfer to Extension and enter the extension
if you want the call to transfer to a mailbox, select Transfer to mailbox and enter the mailbox number
if you want the call to transfer to an external number:
if you want the call to transfer to the Automated Attendant, select Transfer to Auto Attendant
if you want the call to transfer to the operator, select Transfer to Operator
if you want to transfer the call to a CCR Tree, select Transfer to CCR and from the list box select the number of the CCR Tree you want to transfer the call to.
Click the Submit button.
The Transfer step appears in the Routing Table list.
Click the Close button to return to the Skillset list.
See the Contact Center Set Up and Operation Guide for more information.