You can change an agent’s:
name
Automatic Login DN
supervisor status
Automatic Answer setting
Override Skillset Break Time
Not Ready Timeout
Audible Not Ready Notification
Missed Call Option
Activity Code setting
Record-a-call
Max Message Length
Recorded Call Destination
To change an agent
Click the Contact Center heading.
Click the Agent
List link.
The Agent List page appears.
Click the Change
link for the agent you want to change.
The Change Agent page appears.
If the agent if logged on, a message appears that says that the agent
must log off first.
Change the properties that you want to change for the agent.
Click the Submit button.
NOTE: You cannot change the properties of an agent who is logged on. Ask the agent to log off and then make the changes.