Editing a Class of Service

The Class of Service defines the properties of a mailbox.
For more information go to about mailbox properties.

 

To edit a Class of Service

  1. Click the Mailbox Administration heading.

  2. Click the Class of Service link.

    The Class of Service page appears.

  3. Click the Change link for the Class of Service you want to change.

    The Class of Service page appears for the Class of Service you select.

    Name

    The name of the Class of Service, for example. General_English. The name and the Class of Service number are shown when you select a Class of Service during mailbox administration. The name can be a maximum of 16 alphanumeric characters and cannot contain blank spaces.

    Max Mailbox Msg Time

    The storage limit for the mailbox, shown as minutes of voice storage. The limit includes messages and mailbox greetings. Fax pages vary in size but on average 4 pages of fax take the same amount of storage space as 1 minute of voice message. Range is 1 – 180.

    Max Message Length

    The maximum message length when leaving a message during Call Answering, and when composing a message using Feature 981. The maximum length of an incoming message. Message length is 1-60 minutes for BCM. The maximum message length does not apply to Unified Messaging messages.

    Message Retention Period

    How many days messages are kept in the mailbox before they are deleted. Controls how far into the future a subscriber can create Future Delivery messages. The value 0 means that messages are never automatically deleted. Range is 0 – 365.

    Max Greeting Length

    The maximum recording length of a mailbox greeting. Range is 1 – 30.

    Enable Off-premise Msg Notification

    If you select the check box, the subscriber can use Off-premise Notification. It redirects messages to another extension, telephone number or pager.

    Dialing restrictions that apply to outdial lines also apply to Off-premise Notification.

    For Off-premise Message Notification to function, incoming lines must be equipped with Disconnect Supervision.

    Tip: Have at least one Class of Service, that does not let subscribers  have long-distance dialing, have Off-premise Notification capabilities.

    This feature has the potential to be misused for toll fraud.

    Retry Intervals

    The number of minutes CallPilot waits if a subscriber does not respond to Off-premise Notification by logging on. If a subscriber does not respond to Off-premise Notification by logging on within this number of minutes, the notification attempt is unsuccessful. Range is 1 – 120.

    Max Number of Attempts

    The number of times CallPilot attempts Off-premise Notification. Range is 1 – 20.

    Enable Outbound Transfer

    Lets a subscriber use Outbound Transfer. This feature can be misused for toll fraud. For Outbound Transfer to function, incoming lines must be equipped with Disconnect Supervision.

    Tip: If you set Off-premise Notification to No for a Class of Service set Outbound Transfer to No.

    Max Incorrect Password Attempts

    The maximum number of invalid password attempts before Mailbox Lockout occurs. Range is 4 – 20.

    Password Expiry

    The number of days before a password expires. 0 means that the password never expires. See Forced password change. Range is 0 - 365.

    Enable Networking

    Lets a subscriber send messages to mailboxes at other sites. The subscriber can receive message from other sites even if this setting is No. If you have AMIS networking at your location, this feature has the potential to be misused for toll fraud.

    Tip: If you set a Class of Service’s Off-premise Notification to No, set Networking to No.

    Enable Personal Target Attendant

    Lets a subscriber set up a personal attendant for callers who revert out of call answering.

    If you clear the check box, the call transfers to the attendant in the Greeting Table, the system attendant or the General Delivery Mailbox or is disconnected, in this order. This feature has the potential to be misused for toll fraud.

    Tip: If you set a Class of Service’s Off-premise Notification to No, set Personal Target Attendant to No for similar reasons.

    Enable Record A Call

    Lets a subscriber record calls using Record A Call (Feature 989). Records a call and stores it in your mailbox.

    You can select Disabled, Announced, or Silent.

    Note: Silent recording may be illegal in certain jurisdictions. Consult your legal advisor before choosing Silent.

    This feature also stores the message in a network location if one is specified in the Class of Service to which the subscriber mailbox belongs. With appropriate set up, the call can also be placed as a .wav file in a network location.

    Recorded Call SFTP Destination

    This attribute appears only if the Intelligent Contact Center (ICC) keycode is installed. The administrator can select an SFTP destination previously configured under Voice Messaging.
    When a system administrator defines an SFTP folder as a storage location on the network, these storage locations must be on an SCP server. The BCM supports OpenSSH 3.7.

    Prompt Language

    From the list box select Primary or Alternate. During log on, prompting occurs in the primary language until the mailbox is identified, when it switches to the language indicated here. See Setting the language for details.

    User Interface

    From the list box select NVM or CallPilot.

    Message Forwarding

    Enable Message Forwarding so a mailbox owner can set up Message Forwarding in Mailbox Manager. The default is No.

    The mailbox owner uses Mailbox Manager to configure Message Forwarding to send an e-mail message when new or urgent voice messages arrive in their mailbox. For more information about Message Forwarding, see Message Forwarding.  

    After you activate Message Forwarding, the user must configure Message Forwarding for their mailbox in Mailbox Manager.

  4. Click the Submit button.