CallPilot Manager
    CallPilot Manager features and options
    Using CallPilot Manager
    Recording greetings, names and prompts
    Mailbox administration
    Auto Attendant administration
    Custom Call Routing
    Group Lists
    Fax administration
    Networking administration
    Reports
    System administration
    Dialing Translation
    Contact Center administration
       Contact Center overview
       Contact Center general properties
       Agent administration
       Skillset administration
       Routing Table administration
          Types of Intelligent Routing
          Setting up DID routing
          Setting up CLID/DNIS routing
          Day and Night Routing Tables
             Creating Day and Night Routing Tables
             Fax Detection
             Assigning Routing Table hours of operation
          Caller Input Rules
       Activity Codes
       Customize MMCC Files
    CallPilot operations