CallPilot Manager
CallPilot Manager features and options
Using CallPilot Manager
Recording greetings, names and prompts
Mailbox administration
Auto Attendant administration
Custom Call Routing
Group Lists
Fax administration
Networking administration
Reports
System administration
Dialing Translation
Contact Center administration
Contact Center overview
Contact Center general properties
Agent administration
Skillset administration
Skillset overview
Setting up or changing skillset properties
Assigning and removing agents from a skillset
Viewing the agents in a skillset
Changing an agent's priority in a skillset
Automatic Login
About skillset mailboxes
Resetting a skillset mailbox password
Assigning Intelligent Overflow
Enabling a skillset
Disabling a skillset
Unconfiguring a skillset
Routing Table administration
Activity Codes
Customize MMCC Files
CallPilot operations
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