Distribute for steps put callers on hold while they wait for an agent. If no agents are available before the distribution time expires, the call goes to the next step in the routing table. If there is no next step in the routing table, the call ends.
The minimum distribution time is 00:00 and the maximum distribution time is 59:59. The default is 00:30.
To add or change a Distribute for step
Click the Insert or the Modify link for a step in the routing table. The Distribute for step is added before this step.
The Routing Step page appears.
Click the Distribute for option.
In the Distribute for box enter the longest time in minutes and seconds that callers can wait on hold in this step.
Click the Submit button.
The Distribute For step appears in the Routing Table list.
Click the Close button to return to the Skillset list.