Mailbox Park and Page

With Mailbox Park and Page external callers can press 6 to page a mailbox subscriber while they listen to the subscriber’s personal greeting or record a message. When the caller presses 6, the system parks the call and pages to paging zone, overhead paging system or both and the caller hears “One moment, please”. The caller cannot interrupt the prompt by pressing DTMF. The page is repeated based on the mailbox configuration until the parked call is picked up or the park timeout occurs, at which point the caller is returned to the mailbox and hears the subscriber’s personal greeting. If internal callers press 6, the call goes directly to the record tone.

The call is parked as long as there are not already 25 calls parked. If the call cannot be parked, the caller hears “The person you have called is not available” followed by the subscriber’s mailbox greeting.

While a call is parked the caller hears a hold tone or music on hold, depending on your system configuration. The call is paged to the appropriate paging zone and/or overhead speaker system. If the page is unsuccessful because the paging facility is busy with another page, the system waits five seconds and retries the page every five seconds until the paging facility is available or the call park timeout expires, whichever occurs first. If the call park timeout expires first, the caller hears “The person you have called is not available” followed by the subscriber’s mailbox greeting.

If the page is unsuccessful for any other reason, the call is unparked and the caller hears “The person you have called is not available” followed by the subscriber’s mailbox greeting.

While a call is being paged, the system plays the mailbox spoken name and park string, for example “John Doe, 101”. The park string is played in the standard voice prompts, or customized digits, if you have recorded them.