System Configuration Report

The System Configuration Report shows how the system is configured.

NOTE: Some sections are for options and appear only if the option is installed.

System Options

Describes system-wide attributes included in:

Setting the system properties

Setting the Auto Attendant properties

 

Installed Voicemail Options

Lists the optional features enabled at your site.

AA Greetings

Lists system greetings, shows whether the greeting is recorded and lists the Greeting Tables that reference it.

Greetings that are not recorded or used in any Greeting Table are not shown. The comment “TTG” appears for the prompt used as the custom Touchtone Greeting prompt.

Greeting Table

Shows the configuration of each Greeting Table. For more information go to Setting up Greeting Table business greetings, times and answering.

Holidays

Shows the configuration of holidays in the Holiday Schedule.

Contact Center parameters

The Primary Alert, Secondary Alert, Reserved Channels, Supervisor Help Request Timeout, Supervisor Help from and Enable Caller ID are shown.

If you are using a Business Communications Manager system, Reporting for Contact Center Database Version and  Enable Contact Center Data Stream are shown if Reporting for Contact Center is active.

Contact Center agents

Shows the agents in the Contact Center, their agent number, priority level and skillset status.

Contact Center skillsets

Shows skillset number and type, Control DN, MWI DN, Method, Break Time, Delay Answer, Language Type, EWT of the number of calls, EWT Increase allowed and EWT Initial Call Duration.

Contact Center routing tables

Lists skillset name, number, Day Service and Night Service configuration.

Contact Center service modes

Lists the skillset name and status for each day of the week.

Contact Center overflow

For each skillset, shows if it is enabled, the Intelligent overflow rule that applies to it, its service mode, condition and action.

Contact Center greetings

Displays the status and skillset for each greeting.

Contact Center Intelligent CLID/DNIS routing

Shows the CLID/ANI or DNIS rule and action for each line.

Contact Center Intelligent Caller Input Routing Tables

  • Length of rule

  • Match string

  • Action

Expected Wait Time

  • Expected wait time of call

MMCC Customized Files

  • Interface name

  • Files

Activity Codes

  • ID

  • Name

  • Description

Line Answering

Shows the answering parameters for each line answered by CallPilot or Contact Center. Lines that are not answered are not shown. This section does not appear if your switch does not require line administration.

The Skillset column appears only if Contact Center is enabled. Skillset is blank for AA lines and Rings and Tables are blank for Contact Center lines.

For more information go to Lines Administration.

Fax Parameters

The System Fax DN parameter is shown. Other parameters appear only if Fax is installed.

For more information go to Setting fax properties.

General Networking Parameters

It displays the General Networking properties.

AMIS Networking Parameters

It displays the AMIS-related parameters of the site that you set in AMIS Networking properties. For more information go to Setting AMIS call blocking periods.

Digital Networking Parameters

It displays the digital-related parameters of the site that you set in Digital Networking properties.

Site Table

For more information go to Site Administration.