Auto Attendant
Return to Auto-Attendant
Setting the Auto Attendant properties
Setting the system parameters
Auto Attendant
Return to Auto-Attendant
Setting the Auto Attendant properties
Access code
Setting Dialing Translation parameters
About Activity Codes
Activity Code list in Excel
Activity Code list in Notepad
Communicating Activity Codes
Creating or changing an Activity Code
Deleting an Activity Code
Importing Activity Codes
Adding a Disconnect step
Adding a Distribute for step
Adding a Fax On Demand mailbox
Adding a Fax Overflow mailbox
Adding a Goto step
Adding a Greeting step
Adding a mailbox
Adding a member to a Group List
Adding a Network AMIS mailbox
Adding a Network Site mailbox
Adding a node to a CCR Tree
Adding a site
Adding a Subscriber or Guest mailbox
Adding a system option
Adding a Transfer step
Adding an agent
Adding an entry to a Dialing Translation Table
Adding an Information mailbox
Adding an Intelligent Overflow rule
Adding and changing Routing Table steps
Adding changing or deleting a Caller Input Rule
Adding mailboxes
Adding many agents
Adding multiple mailboxes
Adding or changing a Caller Input Rule
Adding or changing a CLID DNIS route
Adding or changing a CLID Table entry
Adding or changing Network sites
Adding viewing and deleting Network sites
Creating a CCR Tree
Adding an agent
Adding many agents
Creating a Mailbox node
Creating a Menu node
Creating a Transfer node
Creating an Information node
Adding or changing a CLID DNIS route
Adding or changing a CLID Table entry
Adding a Fax On Demand mailbox
Adding a Fax Overflow mailbox
Adding a mailbox
Adding a Subscriber or Guest mailbox
Adding an Information mailbox
Adding mailboxes
Adding multiple mailboxes
Adding or changing Network sites
Adding viewing and deleting Network sites
Afternoon
Setting Greeting Table parameters
Adding an agent
Adding many agents
Agent ID
Agent name
Agent overview
Agent priority
Agent properties
Assigning and removing agents from a skillset
Changing an agent
Changing an agent's priority in a skillset
Deleting an agent
Forcing an agent to log off
Resetting an agent password
Viewing the agents in a skillset
Adding an agent
Adding many agents
Assigning and removing agents from a skillset
Changing an agent's priority in a skillset
Viewing the agents in a skillset
Changing an agent
Changing an agent's priority in a skillset
Agent priority
Changing an agent's priority in a skillset
Agent properties
Changing an agent
Adding an agent
Adding many agents
Agent properties
Changing an agent
Changing an agent's priority in a skillset
Adding an agent
Adding many agents
Agent properties
Changing an agent
Adding many agents
Agent properties
Changing an agent
Deleting an agent
Adding an agent
Adding many agents
Changing an agent
Adding many agents
Agent properties
All Mailbox Activity Report
Resetting the All Mailbox Activity Report
About mailbox options
Alternate Extension 1
Alternate Extension 2
About AMIS Networking site parameters
Adding a Network AMIS mailbox
Changing a Network AMIS mailbox
Setting AMIS call blocking periods
Setting AMIS Networking Parameters
About AMIS Networking site parameters
Setting AMIS Networking properties
About Fax Overflow mailboxes
Fax overview
Setting fax properties
Area code
Setting Dialing Translation parameters
Assigning and removing agents from a skillset
Assigning Intelligent Overflow
Assigning Routing Table hours of operation
Assigning the Call Center language
About Fax On Demand mailboxes
Auto Attendant
Fax overview
Recording or choosing Company Greetings
Return to Auto-Attendant
Setting the Auto Attendant properties
Setting the system parameters
Voice messaging
Creating Customized Digits recordings
Setting the Auto Attendant properties
Recording or choosing Company Greetings
Setting the Auto Attendant properties
Adding an agent
Adding many agents
Agent properties
Setting up and changing skillset properties
Skillset properties
Setting Greeting Table parameters
Setting up a Greeting Table
About Subscriber mailboxes
Call answering
Fax overview
Setting the system parameters
Voice messaging
Adding or changing a Caller Input Rule
Adding or changing a CLID DNIS route
CLID DNIS Routing properties
Types of Intelligent Routing
About Caller Input Rules
Changing a Caller Input Rule
Creating a Caller Input Rule
Deleting a Caller Input Rule
Creating the Dialing Translation Table
Setting Call Center general properties
Adding a system option
Backing up and restoring voicemail
CallPilot operations
CallPilot option
CallPilot system administration
Configuring voicemail network settings
Resetting voicemail
Setting the system properties
Voice messaging
Voicemail
Welcome to CallPilot Manager
Logging off CallPilot Manager
Logging on to CallPilot Manager
Setting the language
Setting the system properties
Voicemail
Welcome to CallPilot Manager
Call center overview
Fax overview
Message Networking
Unified Messaging
Adding a node to a CCR Tree
CCR Tree Administration
CCR Tree Usage Report
Changing the properties of a node
Copying a CCR Tree
Creating a CCR Tree
Deleting a CCR Tree
Deleting a node
Disabling a CCR Tree
Editing a CCR Tree
Planning and designing a CCR Tree
Viewing CCR Trees
Creating a Mailbox node
Creating a Menu node
Creating a Transfer node
Creating an Information node
Setting the properties of a Mailbox node
Setting the properties of a Menu node
About skillset mailboxes
Setting and changing skillset parameters
Changing a Dialing Translation Table entry
Changing an agent
Changing many lines
Changing or deleting a mailbox
Changing the administration password
Setting and changing queue parameters
About Fax Overflow mailboxes
About skillset mailboxes
About Subscriber mailboxes
Changing the Class of Service
Class of Service
About Fax On Demand mailboxes
About Guest mailboxes
About Information mailboxes
About mailbox properties
About Network Delivery mailboxes
About Subscriber mailboxes
Adding a CLID/DNIS route
Adding or changing a CLID Table entry
Changing a CLID DNIS route
CLID DNIS Routing properties
Deleting a CLID DNIS route
Deleting a CLID Table entry
Setting Dialing Translation parameters
Setting up a CLID Table
Changing a CLID Table entry
Deleting a CLID Table entry
Setting up a CLID Table
Display in Directory
Setting the system parameters
Adding a Fax On Demand mailbox
Adding a Fax Overflow mailbox
Adding a Network AMIS mailbox
Adding a Network Site mailbox
Adding a Subscriber or Guest mailbox
Adding an Information mailbox
Changing a Subscriber mailbox
Recording a greeting or prompt
Recording a site name
Exporting a greeting or prompt
Importing a greeting or prompt
Recording a greeting or prompt from your telephone handset
Recording or choosing Company Greetings
Setting Greeting Table parameters
Setting up a Greeting Table
Recording or choosing Company Greetings
Setting up a Greeting Table
Recording or choosing Company Greetings
Setting up a Greeting Table
About Caller Input Rules
About Routing Table steps
About skillset mailboxes
About the Day and Night Routing Tables
action
Adding a CLID/DNIS route
Adding a Disconnect step
Adding a Distribute for step
Adding a Goto step
Adding a Greeting step
Adding a Transfer step
Adding an agent
Adding many agents
Adding or changing a CLID Table entry
Adding, changing and deleting Day Routing Table steps
Agent ID
Agent name
Agent priority
Agent properties
Assigning and removing agents from a queue
Assigning Intelligent Overflow to a skillset
Assigning Routing Table hours of operation
Assigning the Call Center language
Call center
Call Center capacities
Call center queues overview
Changing a Caller Input Rule
Changing a CLID DNIS route
Changing an agent
Changing an agent's priority in a skillset
CLID DNIS Routing properties
condition
Creating a Caller Input Rule
Deleting a Caller Input Rule
Deleting a CLID DNIS route
Deleting an agent
Deleting an Intelligent Overflow rule
DID routing
Disabling a queue
Enabling a queue
Erasing a queue
Forcing an agent to log off
Greeting step parameters
mode
Modifying an Intelligent Overflow rule
Moving an Intelligent Overflow rule
Recording call center greetings
Resetting a skillset mailbox password
Resetting an agent password
Secondary Alert time
Setting and changing queue parameters
Setting call center general parameters
Setting lines administration
Setting the system parameters
Setting up Call Center lines
Skillset properties
Types of Call Center Greetings
Types of Intelligent Routing
Viewing the agents in a skillset
Adding an agent
Adding many agents
Agent ID
Agent name
Agent priority
Agent properties
Assigning and removing agents from a skillset
Changing an agent
Changing an agent's priority in a skillset
Deleting an agent
Logging an agent off
Resetting an agent password
Viewing the agents in a skillset
About the Day and Night Routing Tables
Reviewing, modifying or deleting Routing Table steps
Adding a Greeting step
Greeting step parameters
Setting lines administration
Setting up Call Center lines
About the Day and Night Routing Tables
Reviewing, modifying or deleting Routing Table steps
Setting up and changing skillset properties
Skillset overview
Skillset properties
Setting up and changing skillset properties
Skillset overview
Skillset properties
About skillset mailboxes
Changing a skillset CDN
Setting up and changing skillset properties
Changing a skillset CDN
Setting up and changing skillset properties
About Fax Overflow mailboxes
About skillset mailboxes
About Subscriber mailboxes
Changing the Class of Service
Class of Service
Adding, viewing and deleting Network sites
Creating a Group List
Creating a mailbox
Creating multiple mailboxes
Creating Customized Digits recordings
Setting the Auto Attendant properties