Off Premise Notification


Off Premise Notification

You can set Off Premise Notification so CallPilot calls you at an extension, a phone number, or a pager when you have a message.

The Off Premise Notification page shows whether notification is turned on or off. Either "Notification is currently turned OFF" or "Notification is currently turned ON" appears.

You can turn notification on or off by selecting the appropriate check box. You can also set the notification destinations, start and end time for the notification, and select which type of messages receive the notification.

You can receive notification of a message at a maximum of five different destination numbers. When the number of retry attempts is reached for each destination number, the next number in the series is called. For example, CallPilot can contact your car phone number first to let you know you have a message. If there is no answer, the call rings at your home number. If there is still no answer, the call rings at your pager number, and so on. The number of retry attempts is assigned by your System Administrator.

If the destination type is a telephone or extension, you must assign start and stop times. The start and stop times apply to all five notification numbers. You do not assign start and stop times if the destination is a pager. Off-premise Message Notification begins at the start time. Set the start time for the time you are at the destination phone number, so you are there to receive your calls.

You can add, change, or delete destinations by clicking Add, Change, or Delete. You can change the order of the notification destinations by clicking Move down, to move a destination down one place on the list.

Note: If you require access to Off Premise Notification and it is not enabled on your mailbox, contact your System Administrator.

To add an Off Premise Notification

  1. Click Add to enter an Off Premise Notification destination.
    The Notification Destination screen appears. The Add button appears only if you have less than five Off Premise Notification destinations.
  2. Select Extension, and enter the extension number in the Extension box.

    or
    Select Pager, and enter the pager number in the Pager box. In the Pager String box, enter the pager string.
    The combined length of the pager number and pager string cannot exceed 29.

    or
    Select Telephone, and enter the telephone number in the Telephone box.

    Note: If you do not have outcalling capabilities, the destination must be another extension number. If you have outcalling capabilities, you can choose an extension, a pager, or another telephone as a destination.
    If you require outcalling capability and it is not enabled on your mailbox, contact your System Administrator.

  3. Click Submit.
    The Off Premise Notification page appears.
  4. Note: When you set up Off Premise Notification, you can add special characters to the destination number. Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a destination number. Two of these characters are P or p and D or d. A P is a four-second pause and a D is a two-second pause to recognize dial tone. For example, 9P5554726. The 9 is for an external number, the P is a four second pause, and 5554726 is the external phone number.

  5. Select Turn notification On.
  6. In the Start Time box, enter the start time for the Off Premise Notification.
    Enter the time in the HH:MM format. For example, 06:15.

    Note: The hour entry is between 1 and 12, unless your system is run on a 24-hour clock and then the hour must be from 0 to 23. The minute entry must be between 00 and 59.

  7. Select either AM or PM.
    These buttons do not appear if your system uses a 24-hour clock.
  8. In the End Time box, enter the end time for the Off Premise Notification.
    Enter the time in the HH:MM format. For example, 11:30.
  9. Select either AM or PM.
    These buttons do not appear if your system uses a 24-hour clock.
  10. Select either Urgent Messages Only or All New Messages.
  11. Click Submit.
    The Off Premise Notification page reloads with the new Off Premise Notification information.
  12. Note: When you set up Off Premise Notification, you can add special characters to the destination number. Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a destination number. Two of these characters are P or p and D or d. A P is a four-second pause and a D is a two-second pause to recognize dial tone. For example, 9P5554726. The 9 is for an external number, the P is a four-second pause, and 5554726 is the external phone number.

To change an Off Premise Notification

  1. Select Change for the Off Premise Notification destination you want to change.
    The Notification Destination page appears.
  2. Change the destination.
    Select Extension, and enter the extension number in the Extension box.

    or
    Select Pager, and enter the pager number in the Pager box. In the Pager String box, enter the pager string.
    The combined length of the pager number and pager string cannot exceed 29.

    or
    Select Telephone, and enter the telephone number in the Telephone box.

    Note: If you do not have outcalling capabilities, the destination must be another extension number. If you have outcalling capabilities, you can choose an extension, a pager, or another telephone as a destination.

  3. Click Submit.

To change the order of Off Premise Notification destinations

In the Order column, select Move down for the destination you want to change. This action moves the selected destination after the subsequent destination in the table. The last destination in the table does not have a Move down link.

To delete an Off Premise Notification destination

Select Delete for the Off Premise Notification destination you want to delete.

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