The Secondary Alert time is a time limit for calls waiting in skillsets.
The Secondary alert time must be a greater than the Primary alert time. You can have Primary and Secondary alerts for all the calls in each skillset.
If a call exceeds the Secondary alert time:
a memory button indicator programmed with Display Waiting Calls (Feature 909) flashes quickly. Feature 909 flashes based on the status of all the calls in the Contact Center.
a memory button indicator programmed with Agent Login (Feature 904) flashes quickly. Feature 904 flashes based on the status of the calls for the skillsets an agent is logged on to.
The indicator stops flashing when the calls are handled.
You assign alert times in minutes and seconds. There is no default value for alert times.