Assigning the Contact Center language

The languages available for Contact Center are the languages that are available for CallPilot. If you change the Contact Center language, you also change the CallPilot language.

Calls answered by Contact Center hear voice prompts in the primary system language.

You can record greetings in whatever language or languages you use for your Contact Center. The only time a caller hears system prompts is if they use DTMF commands when they leave a message in a skillset mailbox.

 

To assign the Contact Center language

  1. Click the Configuration heading.

  2. Click the System Properties link.

    The System Properties page appears.

  3. If you want to use a Primary and an Alternate language, select the Enable Bilingual check box. If you clear this check box alternate language prompts are not available. Disabling bilingual operation affects:

  4. Select a primary language from the Primary Language list box.

    Prompting for the Automated Attendant and CCR Trees occurs in this language.

  5. Select an alternate language from the Alternate Language list box.

    The alternate language cannot be the same as the primary language.

  6. Select the Canadian Pronunciation check box if you want voice prompts that include the letter "z" to be pronounced "zed" instead of "zee". The Canadian Pronunciation check box appears only if North American English is the primary or alternate language.

  7. Click the Submit button.