Add Customized File

After you customize Multimedia Contact Center web pages, use this procedure to upload them to the Business Communications Manager (BCM).

To upload customized files

  1. Click the Contact Center heading.
    The Contact Center page opens.

  2. Click Customize MMCC Files.
    The Customize MMCC window opens.

  3. Click View/Change in the command column of the interface files you want to see.
    The MMCC Interface Files window opens.

  4. Click Add.
    The Add Customize File window opens.

  5. To upload files:
    From the File Name drop-down list, select the file you want to customize.

    In the From Local File field, enter the path of the file, or click Browse to browse your PC for the file. The path of the file you selected appears in the field.

    Note: Before you upload any file, ensure the file extensions in the File Name drop-down list and the From Local File field match exactly.

  6. Click Submit.
    The file uploads to the interface directory that you chose.

Refer to the Multimedia Contact Center Set Up and Operation Guide for more information.

 

To delete files

  1. From the MMCC Interface Files page, find the file you want to remove.

  2. Click Remove in the commands column.
    The file is deleted from the list.