CallPilot Manager
    CallPilot Manager features and options
    Using CallPilot Manager
    Recording greetings, names and prompts
    Mailbox administration
    Auto Attendant administration
    Custom Call Routing
    Group Lists
    Fax administration
    Networking administration
    Reports
    System administration
    Dialing Translation
    Contact Center administration
       Contact Center overview
       Contact Center general properties
       Agent administration
       Skillset administration
       Routing Table administration
       Activity Codes
       Customize MMCC Files
          Customize MMCC
          MMCC interface files: default
          MMCC interface files: View or Change
          Add MMCC interface
          Add Customized File
          Add Media File
    CallPilot operations