Welcome


Welcome

Mailbox Manager is a Web-based application you access to manage your CallPilot mailbox online. You access Mailbox Manager at https://<BCMIPaddressOrHostName>/MailboxManager.

Note: You can control Subscriber mailboxes, Information mailboxes, Skillset mailboxes, General Delivery mailbox, and System Administrator mailbox through Mailbox Manager. If you try to access other types of mailboxes, you receive a warning message.

This page displays the name associated with this mailbox number. For example, Welcome John Smith.

The page also includes the following information about the mailbox:

  • The number of broadcast messages. New broadcast messages are in bold characters.
  • The number of new messages. If one or more are urgent, this is also specified. New messages are in bold characters.
  • The number of unsent messages for mailboxes using the CallPilot User Interface. Mailboxes using the NVM User Interface do not keep unsent messages.
  • The number of saved messages.
  • The number of new fax messages if the fax keycode was applied. New fax messages are in bold characters.
  • The number of saved fax messages if the fax keycode is applied.
  • If an extension is specified for the mailbox, but no telephone set is associated with the extension, a warning message is presented: "There does not appear to be a telephone set associated with your extension. Please contact your system administrator."
  • If the telephone is currently forwarded, a warning message is presented: "Your telephone set is currently forwarded."
  • If the alternate greeting is selected, you see the message: "Your alternate greeting is currently selected."
  • If messages are not accepted (along with the alternate greeting being selected), you see the message: "Messages are NOT being accepted."
  • If the mailbox is full, you receive a warning: "Your mailbox is full. Please erase those messages that are not needed."
  • Off Premise Notification message appears: "You can use the Off Premise Notification to be notified at a location different from your telephone set when you receive a new or an urgent message".
  • If Off Premise Notification failed because of a restricted phone number, this message appears: "An Off Premise Notification failed since you last logged into your mailbox. Please review your Off Premise Notification settings."
  • Outbound Transfer message appears: "You can use the Outbound Transfer to allow your callers to reach you at a destination different from your telephone set by the press of a key."
  • If Outbound Transfer failed because of a restricted phone number, this message appears: "Outbound Transfer failed since you last logged into your mailbox. Please review your Outbound Transfer settings."
  • Message Forwarding message appears: "You can use the Message Forwarding to have new or urgent messages forwarded to an e-mail address. The e-mails can be opened from a desktop or wireless device."
  • If the mailbox's Message Forwarding has been deactivated, this message appears: "Your Message Forwarding has been deactivated. Please contact your administrator for assistance."

To access Mailbox Manager

Click the items in the left frame to access the feature you want to change.

You can change the following features:

  • Change password- You can change the default password or change your chosen password.
  • Off Premise Notification- You set up Off Premise Notification so CallPilot calls you at a phone number, an extension, or a pager when you have a message.
  • Outbound transfer- You set up Outbound Transfer to transfer a caller, who reaches your mailbox, to a telephone number or extension that you assign.
  • Message Forwarding (if Unified Messaging is enabled)- You can forward your voicemail messages to devices including desktop e-mail clients, personal digital assistants (PDA), and wireless devices that support e-mail.
  • Greetings and Spoken name- You record your name, primary and alternate greetings, and up to three personalized greetings.
  • Personal Attendant- You can set your voice mail to go the system attendant (default) or you can set it to go to your personal attendant.
  • Call forward- You can forward your telephone to automatically go to your voice mail.
  • Fax (if fax messaging keycode is applied)- You can preset a destination where your faxes are printed.

See the CallPilot Reference Guide (NN40090-100) for more information.

Note: If you have an Information mailbox, you can only change the password, greetings and spoken name.

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