Use the Port Usage section:
to see the volume and sources of call traffic
to determine if additional system ports are needed
to find time periods where an insufficient number of ports are available
to see a summary of inbound and outbound call activity and port usage on a 7-day rolling basis
The Port Usage section:
shows the last seven days for which record collection is complete
shows the statistics for the most recent complete in the leftmost column
does not include the current day, because record collection for this day is not complete
Allocation |
shows the minimum and maximum number of ports allocated to CallPilot. |
Port Status |
shows an asterisk ( * ) beside the port number if the port is disabled when the report is generated. |
Period start |
For each day of the week shows the percentage of the time period when all ports were busy. A non-zero value is possible, but a value consistently higher than 1% or 2% during peak time periods indicates a need for additional ports. Periods in which at least one port is disabled are shown with an asterisk. |
Use the Call Handling section:
to see the type of calls that are handled on your CallPilot system. Look for differences over time by weekday.
The Call Handling section shows:
each class of call by number of calls, total duration, and average duration
all outgoing calls in a single category. For example, a call is counted as a Message Notification even if the called party logs on
Outbound Transfer calls with the few seconds of additional connect time caused by the unsupervised transfer included in the connect time of the incoming call
Call Screening calls with the holding time of the call to the subscriber set counted under the total connect time for the incoming call
all days even if no data is collected for that day. These values are shown as zeroes.