The Activity Codes table can have a maximum of 2,000 entries.
To create an Activity Code
Click the Contact Center heading and click the Activity Code link.
The Activity Codes page appears.
Click the Insert link.
The Activity Code Setup page appears.
In the Activity Code box type the number of the activity code, for example, 1.
The number can be a maximum of 16 digits long.
In the Activity Name box type the name for the activity code, for example, Cgy Sales 1.
The name can be a maximum of 16 alphanumeric characters long.
In the Activity Description box type a description for the Activity Code, for example, Calgary sales dept 1st tier. The description can be a maximum of 50 alphanumeric characters long.
Click the Submit button.
The new Activity Code appears in the Activity Codes table.