Planning and designing a CCR Tree

To plan a CCR Tree:

  1. Identify the frequently called departments and extensions.

  2. Determine which goods and services you want to promote in Information mailboxes.

  3. Create mailboxes callers can leave messages in.

  4. Decide what type of Home node you should create.

  5. Determine destination types.

  6. Record prompts and messages. By default, a caller can press 9 to hear prompts in an alternate language or 0 to reach an Operator. These options are not included unless you record them as part of the Home node prompt.

NOTE: You can have multiple simultaneous CallPilot Manager sessions, but to avoid overwriting CCR Trees, make sure that only one person works on a CCR Tree at one time.