Updating your Favorites

You can change the list of web pages that you push to callers by updating your Favorites folder.
Your Contact Center administrator will notify you when you should update your Favorites, and where the new folder is located.

 

To update your Favorites:

  1. On the browser window, on the File menu click Import and Export.

    The Import/Export Wizard appears.

  2. Navigate to the new folder that contains the web page list. Your Contact Center Supervisor can tell you where the folder is located.

  3. Import the folder with the new web pages.

    A message appears that the Favorites are imported.

  4. On the browser window, in the Explorer bar, double-click the new folder to see the list of new web pages. You must have your browser window set up to view the Favorites. For how to set up your browser window go to Setting up your browser window.