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Message Forwarding
Message ForwardingConfigure Message Forwarding to forward an e-mail message when new or urgent voice messages arrive in your mailbox. You can forward messages to any e-mail device including desktop e-mail clients, personal digital assistants (PDA), and wireless devices that support e-mail.
Message Forwarding can attach the voice or fax message to the forwarded e-mail message so you can play the voice message or display the fax message on the destination device.
The forwarded message To, CC, From, Subject, and date fields are as the original message. If the original message is sent as a broadcast message or to a group list of multiple recipients then those same recipients appear in the To field of the forwarded message. If the original message was sent by a Message Forwarding user, the reply to e-mail address will be the Email Address from the user's mailbox Message Forwarding settings.
The message appears as though the originator sent the original message. If an unknown caller sent the original message, then the postmaster e-mail account on the system sends the forwarded message. The system does not accept e-mail replies to the voice mailbox e-mail address.
The forwarded message has attachments based on the Message Forwarding settings. Voice messages are attached based on the WAV Voice attachment setting. Fax messages are attached based on the Attach Fax setting. The Fax Attachment setting is shown only if the fax keycodes are applied.
The Message Forwarding feature supports sending messages to any e-mail address so certain functionality may not be available depending on the end user device:
- Not all e-mail addresses support the delivery of attachments so voice and fax attachments may not be received correctly.
- Not all e-mail servers support Read Receipts or Delivery Receipts that are used for the original message setting, so Read Receipts or Delivery Receipts may not be sent.
- Not all devices used to view forwarded messages support listening to G711 linear wav voice files so you may not be able to listen to an attached voice message.
If your wireless device cannot play the wav file attachments, contact your wireless service provider for an upgrade that supports wav file attachments.- Not all devices used to view forwarded messages support the display of fax messages.
You must determine if your e-mail system supports attachments (voice and fax), Delivery Receipts, Read Receipts, G711 linear wav voice files, and the display of fax tif files.
Message Forwarding and text messaging
Text messaging is the common term for receiving short text messages on a mobile (cell) phone using Short Message Service (SMS). If your mobile phone supports text messaging, you can use Message Forwarding to receive text notifications for your voicemail or fax messages at the e-mail address of your mobile phone. An example is 10-digits@example.com.
Text messaging does not support attachments, so you cannot receive messages with voice or fax attachments. You can only receive the text notification. When you set up Message Forwarding do not select the Attachment WAV voice or Fax check boxes.
To set up Message Forwarding
- Select the Enable Message Forwarding check box.
- In the Email Address box, type the e-mail address to which you want the voice messages sent.
If this field is read-only and contains an e-mail address, your System Administrator previously entered an address for you because you do not have permission to enter a different address. If the Email Address shows None, then your System Administrator must enter an e-mail address. The e-mail address is required before Message Forwarding can be enabled.- For Message Type, choose which message types you want to forward. Select All New Messages or Urgent Messages Only.
- From the Original Message list, select how you want your messages managed when the original message is forwarded to your email address.
Note: Not all e-mail servers support Delivery Status Notifications or Read Receipts. You must determine if your e-mail system supports Delivery Status Notifications or Read Receipts.- For Attachment, select which type of messages you want to forward. Select the WAV voice check box for your voice messages. Select the Fax check box to attach fax files to the message. If you want to forward both types of messages, select both check boxes.
Note: If you configure Message Forwarding to receive text messages on your cell phone, do not select either the Wav voice or Fax check box as text messaging does not support attachments.
Note: Not all devices support listening to G711 linear wav voice files or viewing tif fax files. You must determine if your device supports these options. If your wireless device cannot play the wav file attachments, contact your wireless service provider for an upgrade which supports wav file attachments.- The Current Signature field displays an e-mail signature. It consists of plain text that is automatically added to the end of a forwarded e-mail message when you leave a message for another Message Forwarding user. If the recipient mailbox has Message Forwarding activated, your signature appears at the end of the message being forwarded to their e-mail address. The signature makes it easier for users who receive messages forwarded to their e-mail address to contact you. A signature is valuable when messages you leave for other Message Forwarding users, whose e-mail client receiving the forwarded messages, allow the user to click phone numbers, e-mail addresses or web sites from within the forwarded e-mail message.
The default is None. You can enter your e-mail signature in the Add Signature Line text box.- In the Add Signature Line box, type your e-mail signature.
You can type a line of text up to 255 characters. A signature can be a maximum of 1024 characters including line separators. This is an optional field.- Select the Remove Current Signature check box, if you want to delete your current e-mail signature.
This check box only appears if you previously entered an e-mail signature.- Click Submit.
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