With Automatic Login, you can configure agents to be automatically logged back in to Contact Center in the event of a system reboot during the business day. Agents, who are configured to be automatically logged in, are logged back in to the Contact Center when it restarts provided that the configured DN is available. Auto Login is designed for survivability in the event of a system reboot during the business day. If the DN is not available, then the agent is not logged in automatically until Contact Center is restarted and the DN is available. The agent can be logged in manually to another DN or the same DN if the configured DN was not available at start-up. The agent can also be manually logged out of a DN and logged into an alternate DN or the same DN.
Configuring automatic log in
From the Contact Center menu, select the Agent List link.
The Agent List page appears.
From the Agent list, select an agent and click
Change.
The agent’s properties page appears.
In the Automatic Login DN box, enter the DN to which the agent is automatically logged in.
Click Submit.
From the Contact Center menu, select the Skillset List link.
The Skillset List page appears.
From the Skillset List, select the skillset to
which the agent is assigned and click Agents.
The Assigned Agents page appears.
Select the agent and click Change.
The Change SS Agent page appears.
Select the Automatic Login check box.
Click Submit.