Adding Media Files

If you want to use a customized file for the media interface, use this procedure to upload it to the Business Communications Manager (BCM).

To upload a media file

  1. Click the Contact Center heading.
    The Contact Center page opens.

  2. Click Customize MMCC Files.
    The Customize MMCC window opens.

  3. Click View/Change in the command column of the media interface.
    The MMCC Interface Files window opens.

  4. Click Add.
    The Add Media File window opens.

  5. To upload files:
    In the Media File Name field, enter the name of the file you want to upload.

  6. In the From Local File field, enter the path of the file, or click Browse to browse your PC for the file. The path of the file you selected appears in the field.

    Note: Before you upload any file, ensure the file extensions in the Media File name field and the From Local File field match exactly.

  7. Click Submit.
    The file uploads to the media interface directory.