Setting the properties of a Park and Page node

A Park and Page node parks a call and announces it to a paging zone, overhead paging system or both. The page can be repeated until the parked call is answered. Calls that are not answered due to the page being unanswered are returned to the CCR Tree.

  1. In the Caption box type a name for where you are paging the caller to, for example Support Hotline. The caption can be a maximum of 30 characters.

  2. If you want to transfer the call to an extension before you park and page it, in the Transfer DN box type the extension you want to transfer the call to. If the call is not answered at this extension it returns to the CCR Tree and a Park and Page is performed. If you leave this box clear the call is immediately parked and paged.

  3. Select the Transfer Before Page check box if you want the call to be forwarded to the extension you specify in the Transfer DN box before it is parked and paged.

  4. From the Page Type list select the page type you want to use: internal zone, overhead paging or both. The default is internal zone.

  5. From the Paging Zone list select a number from 1 to 6, or All.  The default is 1. If you use overhead paging this setting is ignored.

  6. From the Page Retries list select a number from 0 to 5 that is the number of times the system will try to page to the paging zone. The default is 1.

  7. In the Retry Interval box type The number of seconds between paging retries. The retry time is measured from the end of the playback of the page. The range is 5-300 seconds. The default is 15 seconds.

  8. Click the Voice buttons for the Primary and Alternate prompts and record your primary and alternate recordings. These recordings are played over the paging zone or overhead paging system, followed by the park string. For example if you record “Electronics please pick up.” CallPilot can play “Electronics, please pick up 101”. If you have not recorded Customized Digits the “101” is in the system voice. If you have recorded Customized Digits the entire prompt is played in your voice.

  9. Click the Submit button.

 

NOTE: To use Park and Page you must have a park prefix defined in your system’s telephony programming. If you change the park prefix you must wait 15 minutes for the change to take effect. If you want the change to be effective immediately, you must reboot your system.

If you use a Business Communications Manager or BCM50 2.0 system, refer to the Networking Configuration Guide or your System Administrator.

 

Note: If you configure a CCR Tree with a Park and Page node with the Transfer before Page, and program a telephone with Call Forward No Answer (CFNA), you must ensure the number of rings for CFNA is less than the number of rings for Transfer Callback. If you set CFNA with fewer rings than Transfer Callback, the call goes to voicemail instead of to the Page. If you set CFNA with more rings than Transfer Callback, the call goes to page when the Transfer Callback time is reached. CFNA takes precedence over Transfer Callback if it has a lower number of rings. Nortel suggests if you use a telephone for Transfer Before Page, then you should not use the CFNA or Call Forward All Calls (CFAC) features.