Setting Greeting Table parameters

For each Greeting Table you can assign what greeting plays and what CCR Tree calls route to depending on the time of day. Assigning a CCR Tree to a Greeting Table is optional. You must build a CCR Tree before you can assign it to a Greeting Table. If you do not assign a CCR Tree to a Greeting Table the caller hears the greeting you assign and then hears the Auto Attendant menu. If you assign a CCR Tree to a Greeting Table the caller hears the greeting you assign and then hears the CCR Tree menu.

 

 

To set the Greeting Table parameters

  1. From the Morning, Afternoon, Evening and Non-business list boxes, select the greeting numbers you want to use. The defaults are 1 for Morning, 2 for Afternoon, 3 for Evening and 4 for Non-business.

  2. From each CCR Tree list box select the CCR Tree you want calls to route to for each time of day

    or

    if you do not want calls to route to a CCR Tree, select None.

  3. For each day of the week type the start times for the Morning, Afternoon, Evening and Non-Business greetings. The business greeting times determine when greetings and CCR Trees apply to the Greeting Table. Each Greeting Table has Morning, Afternoon, Evening and Non-Business hours for each day of the week.

  4. If you want calls to go immediately to voicemail rather than ringing at the telephone associated with a name or extension, select the Disable DN Dialing check box for the time of day.

  5. In the Attendant Extension box type the number of the extension that receives calls when callers press the designated key to reach an attendant. Callers who press 0 during the Auto Attendant menu or while they are in a CCR Tree are sent to the Attendant Extension that you assign in the Greeting Table. The Greeting Table Attendant Extension overrides the designated Operator Attendant.

  6. From the Language Preference list box, select Primary or Alternate as the language used for voice prompts. Callers hear greetings in this language unless they press the designated key to switch to the other setting. Language Preference is not available unless bilingual operation is configured. For more information go to setting the language. For information about Greeting Tables that use the alternate language click here.

  7. From the Menu Repeat Key list box, choose a digit that lets callers repeat the current menu prompt. The Menu Repeat Key is optional. The Menu Repeat Key takes priority over any CCR Trees and Automated Attendant menus that are already configured, and applies to all CCR Trees in the Greeting Table. If you choose 0 as the Menu Repeat Key, it prevents callers from being able to revert to the Attendant or CCR Trees, in favor of Menu Repeat.

  8. Select the Enable check box if you want the Auto Attendant to use custom Primary and Alternate language menu prompts. The record status of the Primary and Alternate prompts is shown. If you do not select the Enable check box, the Auto Attendant uses standard prompts.

  9. Click the Voice button and record the prompts.

  10. Click the Submit button.