The Service Directory Number (DN) Table links individual directory numbers to specific features. You set up the Service DN Table with entries that map a DN to a feature. The service DN Table can have a maximum of 30 entries.
A Service DN can be a:
DN associated with a Business Series set. You must plug the set into the BCM for the DN to function as a Service DN. The DN must be set to Call Forward All Calls (CFAC) or Call Forward No Answer (CFNA) to the voicemail DN.
DN associated with a GASI port. You do not have to plug the analog phone set into the BCM for the DN to function as a Service DN. The DN must be set to Call Forward All Calls (CFAC) or Call Forward No Answer (CFNA) to the voicemail DN.
hunt group DN. You must set the overflow DN for the corresponding hunt group to the voicemail DN.
When callers dial the DN, they connect to the feature that you set up in the Service DN Table. To receive Service DN treatment, a caller must dial the Service DN directly. A caller who is redirected to the Service DN, for example, from Call Forward All Calls, does not receive the Service DN treatment.
The Service DN Table provides increased programming and configuration flexibility. For example, you want to set up a hunt group so if no one answers the caller gets Greeting Table 2 treatment. To do this, you would set the hunt group overflow DN to be equal to the voice mail DN, and then program the hunt group DN in the Service DN table associating it with Greeting Table 2.
To add a Service Directory Number
Click the Add button to add a Service Directory Number to the table.
To change a Service Directory Table entry
Click the Configuration heading.
Click the Service
Directory Number Table link.
The Service Directory Number Table page appears.
Click the Change
link for the entry you want to change.
The Service Directory Number Setup page appears with the Directory
Number in the Service DN box.
Make the changes you want to the Service DN and Service DN Description, and select the correct Service DN Type.
Click the Submit button.
To delete a Service Directory Table entry
Click the Configuration heading.
Click the Service
Directory Number Table link.
The Service Directory Number Table page appears.
Click the Delete
link for the entry you want to delete.
A message appears that asks you to confirm the deletion.
Click the OK button.
For more information, refer to the CallPilot Manager Setup and Operation Guide.