Alert times are time limits for calls waiting in skillsets. You can set the alert time for all calls for each skillset.
If a call exceeds the Primary alert time:
a memory button indicator programmed with Display Waiting Calls (Feature 909) flashes slowly. Feature 909 flashes based on the status of all the calls in the Contact Center.
a memory button indicator programmed with Agent Login (Feature 904) flashes slowly. Feature 904 flashes based on the status of the calls for the skillsets an agent is logged on to.
The indicator stops flashing when the calls are handled.
You assign alert times in minutes and seconds. There is no default value for alert times.