Adding or changing a Holiday

To add a holiday

  1. Click the Add button.

  2. A New Item appears in the Holiday List.

  3. Click the Change link for the New Item.

  4. The Holiday Setup page appears.

  5. Define the properties for the holiday.

To change a holiday

  1. Click the Change link for the holiday.

  2. The Holiday Setup page appears for the holiday.

  3. Change the properties for the holiday.

     

To define or change the properties for the holiday

  1. In the Name box enter a name for the holiday.

  2. The name can be a maximum of 63 characters.

  3. From the Date boxes select a month and a day. You can enter February 29 if you are creating a recurring holiday, because a match will occur every Leap Year, or if you are not creating a recurring holiday, but the year to which the date applies is a Leap Year.

  4. Select the Occurs every year on the same date check box if the date occurs every year on the same date, such as Valentine’s Day, which always occurs on February 14. Do not select the check box if the holiday does not occur every year on the same date.

  5. From the Morning, Afternoon, Evening and Non-business list boxes, select a greeting, from 1 to 100, that you want to use. The defaults are 1 for Morning, 2 for Afternoon, 3 for Evening and 4 for Non-business. These greeting numbers play during the periods you define in the Hours settings.

  6. From the CCR Tree list box select the CCR Tree you want calls to route to for each time of day.

  7. If you do not want calls to route to a CCR Tree, select None. Assigning a CCR Tree is optional. You must build a CCR Tree before you can assign it.

  8. In the Hours boxes enter the start times for the Morning, Afternoon, Evening and Non-Business greetings. These times determine when greetings and CCR Trees apply to the holiday.

  9. Click the Submit button.