Outbound Transfer


Outbound Transfer

You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number that you assign. A caller can use Outbound Transfer from any tone dial telephone, and you can direct your Outbound Transfer calls to any telephone.

You can tell callers about this feature in your personal greeting. If you inform callers of this feature in your mailbox greeting, you must tell them what number to press to transfer.

For example,"Hi. This is Brenda Whately. I'm away from the office today. Please leave me a message after the tone and I will return your call as soon as possible. If you need to reach me before tomorrow, press 7 and you will be transferred to my cell phone. Thanks."

For Outbound Transfer to function properly, you must have a greeting recorded.

The Outbound Transfer page includes one or two text fields. If you have outcalling capability, you can enter either an extension number, or a telephone number as the outbound transfer destination. If you do not have outcalling. you can enter an extension number

Note: If you require access to Outbound Transfer and it is not enabled on your mailbox, contact your System Administrator.

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To set the Outbound Transfer

  1. Select Extension.
    OR
    select Telephone.
  2. In the Extension box, enter the extension number.
    OR
    in the Telephone box, enter the telephone number.
    The telephone number can contain only digits and any of #, *, P. D, p, d.
  3. Select Allow Callers to reach you at the Outbound Destination you specified.
  4. Click Submit.
  5. Note: When you set up Outbound Transfer, you can add special characters to the destination number. Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a destination number. Two of these characters are P or p and D or d. A P is a four-second pause and a D is a two-second pause to recognize dial tone. For example, 9P5554726. The 9 is for an external number, the P is a four-second pause, and 5554726 is the external phone number.

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