Before you unconfigure a skillset, you must:
Disable the skillset.
Unassign any lines that are assigned to the skillset.
If you unconfigure a skillset, you delete the skillset properties and the programming for the skillset. This includes the assigned agents, day and night routing tables, service mode, overflow table and skillset mailbox.
To unconfigure a skillset
Click the Contact Center heading.
Click the Skillset List link.
The Skillset List page appears.
Click the Unconfigure link for the skillset you want to unconfigure.
A message appears that asks you to confirm the request to unconfigure the skillset.
Click the OK button.
The programming for the skillset is removed from the Skillset List page.