About Touchtone Gate

Touchtone Gate is a feature that enables CallPilot to accept calls from both rotary (pulse dial) and touchtone telephone sets.

 

With Touchtone Gate you can have the standard voice prompt play or you can record your own custom prompt. If you choose the standard prompt, after your Company Greeting this prompt plays: “If you are calling from a touchtone telephone, please press 1 now. If you are a rotary caller, please hold and you will be transferred.

 

When the tone for a digit is received, the call goes to the Automated Attendant or CCR Tree. If no tone is received, the call is sent back to the receptionist or designated Operator specified by the Greeting Table. If the attendant is not available, the call is directed to the General Delivery Mailbox. If the General Delivery Mailbox is not available, the call is disconnected.

The Touchtone Gate voice prompt is not played to internal callers. For external callers, the Touchtone Gate voice prompt is not played when they use Feature 981 or Feature 986.

 

If you disable Touchtone Gate, re-record the Company Greeting to include: “If you are calling from a tone dial telephone, please dial the extension number or press # for the company directory. If not, please hold and you will be transferred to the operator.

 

NOTE: If you want to use a custom prompt, you must record it before you enable Touchtone Gate. It is recommended that you use Greeting 100 as the custom Touchtone Gate prompt.