MMCC interface files: View or Change

To customize a Multimedia Contact Center page, download it to your computer, customize it, and then upload it to Business Communications Manager. You can also view the lists of Multimedia Contact Center files that are on your system.

 

To download and view files

  1. To download a file, right-click the Download link in the commands column.

  2. Save the file to your computer, and then open it with the appropriate program.
     

To delete files:

Find the file you want to remove, and click Remove in the commands column. The file is deleted from the list.

For more information, refer to the Multimedia Contact Center Set Up and Operation Guide.

 

Adding customized files

After you customize Multimedia Contact Center web pages, use this procedure to upload them to Business Communications Manager.

NOTE: Before you upload a customized interface file, ensure the file extensions in the File Name drop-down list and the From Local File field match exactly. Before you upload a media interface file, ensure the file extensions in the Media File Name field and the From Local File field match exactly.

 

To upload customized files

  1. Click the Contact Center heading.
    The Contact Center page opens.

  2. Click Customize MMCC Files.
    The Customize MMCC window opens.

  3. Click View/Change in the command column of the interface files you want to see.
    The MMCC Interface Files window opens.

  4. Click Add.
    The Add Customize File window opens.

  5. To upload files:
     

    1. For a customized interface: From the File Name drop-down list, select the file you want to customize. In the From Local File field, enter the path of the file, or click Browse to browse your PC for the file. The path of the file you selected appears in the field.

    2. For a media interface: In the Media File Name field, enter the name of the file you want to upload.     In the From Local File field, enter the path of the file, or click Browse to browse your PC for the file. The path of the file you selected appears in the field

  6. Click Submit.
    The file uploads to the interface directory that you chose.

NOTE: If you upload a media file, use the relative path “/ivb-media” to refer to uploaded media files. For example, if you upload the file “logo.jpg” to the media interface, in a custom HTML files reference the file by including a tag such as <IMG SRC="/ivb-media/logo.jpg" ...>.