Setting the system properties

To set the system properties:

  1. Click the Configuration heading.

  2. Click the System Properties link.

    The System Properties page appears. The Voice Mail version is displayed.

  3. Set the system properties:

    Max Outcalling Channels

    The maximum number of channels used for calls generated by CallPilot, including Contact Center and Multimedia Contact Center if you use them.

    We recommend that you do not set this value higher than 50% of your available channels.

    The default number of voice channels assigned for outcalling is 1. If you have Multimedia Contact Center installed on your system, or if you use AMIS networking, set the Max Outcalling Channels to a value higher than 1. Also, to ensure that the Outcalling Channels do not consume all the available voice ports, set the minimum number of voice ports to a number higher than the Outcalling Channels. For more information refer to the BCM Networking Configuration Guide.

    Enable Voice Mail

    Default is selected.

    If you clear the Enable Voice Mail check box:

     

    • Callers cannot leave messages in mailboxes through Call Answering. Callers are returned to the Auto Attendant to make another choice.

    • The * feature of the Auto Attendant is disabled, preventing callers from leaving messages in mailboxes or listening to information mailboxes.

    • If your system uses the Norstar Voice Mail UI, callers can leave messages through Custom Call Routing, Feature 980, and Feature 986. Callers can send and receive messages using Feature 981.

     

    Enable Group List

    Default is selected. If you clear the check box, you cannot set up Group Lists and do not need to reserve a digit in your numbering plan for the Group List Leading Digit.

    Enable Trivial Password Checking

    Select the Enable Trivial Password Checking check box if you want to enable Trivial Password Checking. Trivial password checking is intended to prevent unauthorized log in to mailboxes. The feature does not allow a mailbox subscriber to have a password that is considered trivial.

    The checking is done the first time each subscriber logs in to their mailbox after the feature is turned ON. This forces all users who have trivial passwords to change their passwords to nontrivial.

    After the initial login for each user, the trivial password checking is done every time the user changes the password.

    The following are trivial passwords:
    • password same as mail box number
    • all the numbers of password are the same digits, (like 1111, 2222)
    • digits of the password are consecutive numbers in increasing or decreasing order (like 1234,2345, 43210)

    Alphanumeric passwords entered in Call Pilot Manager are converted to numeric only passwords before they are validated. For example, a Call Pilot Manager password "ADIJM" might not look trivial, but it is a trivial password when it is converted to numeric equivalent password "23456".

    Group List Leading Digit

    This digit is used as the prefix for Group Lists during addressing. You cannot create mailboxes with numbers starting with this digit.

    Minimum Message Length

    Type a value between 500-3000 milliseconds (0.5 seconds to 3 seconds), for the shortest allowable message length. The default is 3 seconds (3000 milliseconds).

    Enable External Initialization

    Default is not selected, which lets subscribers initialize their mailbox only from a local extension. This prevents unauthorized access to mailboxes. If enabled lets callers initialize their mailboxes from any location.

    Make Directory Available

    Default is Yes. If No, access to the Company Directory is removed from the Auto Attendant.

    Enable General Delivery Mailbox

    Default is selected. If you clear the check box, callers who cannot transfer to an attendant are returned to the Auto Attendant or disconnected, according to the Return to AA setting.

    If you do not regularly check the General Delivery Mailbox, clear the check box.

    Enable Redirect DN

    Default is not selected. Lets CallPilot use the original dialed number when it receives a redirected call. This occurs when a set is call forwarded on busy to another location, is not answered, and returns to the original site for call answering.

    NOTE: Select this check box only on the advice of support personnel.

    Enable Network Transfers

    The Enable Network Transfers check box is not selected by default. If you do not select this check box CallPilot will transfer only local extensions. If you use a Centralized Auto Attendant on an MCDN network, you can enable network transfers to local and remote extensions on your system.

    Examples of transfers that are when callers enter an extension while in the Auto Attendant or press 0 during a call answering session.

    Enable Bilingual

    Default is not selected. Lets callers use a designated key (9 or 0) to restart prompting in the other language. If you clear the check box, alternate language prompts are not available.

    Primary Language

    Select a language from the list box for the primary language. Prompting occurs in this language.

    Alternate Language

    Select a language from the list box for the alternate language. The alternate language cannot be the same as the primary language.

    Canadian Pronunciation

    Select the Canadian Pronunciation check box if you want voice prompts that include the letter "z" to be pronounced "zed" instead of "zee". The Canadian Pronunciation check box appears only if North American English is the primary or alternate language.

    Directory Search By

    From the list box select first name, last name or both. The default is last name.

    Enable CallPilot User Interface

    Default is selected. This option lets subscribers choose Norstar Voice Mail or CallPilot as their mailbox interface. This setting is available only if you use a Norstar or a Business Communications Manager system.

    Name Prefix

    Default is 11. The Name Prefix is a one or two digit prefix that controls CallPilot style addressing. You must specify a value for Name Prefix that does not conflict with the Group List leading digit. The Name Prefix value is ignored if you disable CallPilot User Interface.

    The name prefix is for name dialing. For example: if you compose and send a message from a mailbox on a CallPilot User interface, the telset plays a voice prompt “ To dial by name press wx.” wx is the Name Prefix.

    Special Prefix

    Default is 19. The Special Prefix is a one or two digit prefix that controls CallPilot style addressing. If you enable the CallPilot User Interface, you must specify a value for the Special Prefix. The value cannot conflict with the Group List leading digit. If you disable the CallPilot User Interface the Special Prefix is ignored.

    The Special prefix is for sending network messages (AMIS or VPIM messages). For example, while sending network messages on a CallPilot User Interface, the telset plays a prompt " To dial by name press wx. For special addresses dial yz". wx is the Name prefix and yz is the Special prefix.

    Primary UI Style

    From the list box select NVM or CallPilot. The default setting is NVM.

    Outgoing SMTP Mail/Proxy Server

    To activate the Message Forwarding feature, in the Outgoing SMTP Mail/Proxy Server box, type the IP address or, if the BCM is configured with DNS, the fully qualified domain name for the SMTP mail proxy server.

    Not all Outgoing SMTP Mail/Proxy Servers support read receipts or delivery receipts that are used for the Message Forwarding mailbox Mark Original setting. If the BCM cannot determine the original message from the SMTP server then original messages may not be updated based on the Mark Original setting. Contact your mail server administrator for more information.

    Note:
    You must enter this information to activate the Message Forwarding feature. For more information about the Message Forwarding feature, see Message Forwarding.

     Account Name

    If required in the Account Name box, type the account name for the SMTP mail proxy server.

    Note:
    Some Internet Service Providers (ISP) require SMTP authentication for outgoing mail for security purposes. If your ISP requires this security to send e-mails, enter the account name and password in these fields. The SMTP AUTH LOGIN and PLAIN authentication mechanisms are supported. Contact your ISP for more information.

    Password

    If required, in the Password box, type the password for the SMTP mail proxy server account.

    Enable Message Forwarding User Administration

    Clear the Enable Message Forwarding User Administration check box if you do not want subscriber mailbox owners to enter an e-mail address in the Message Forwarding Email Address text box in Mailbox Manager.

    Caution:
    If you clear this check box, the e-mail address appears as read-only instead of a read/write text box in Mailbox Manager. The mailbox owner will not be able to enter an e-mail address and will not be able to use Message Forwarding.

    If you clear this check box, you must enter an e-mail address for the subscriber mailbox on the Add Mailbox page in CallPilot Manager. The mailbox owner cannot use Message Forwarding until you enter the e-mail address.

    By default, the Enable Message Forwarding User Administration check box is selected. For more information about the Message Forwarding e-mail address, see Adding a Subscriber or Guest mailbox or Changing a Subscriber or Guest mailbox.

    Message Forwarding “From” E-Mail Address

    If required, in the Message Forwarding “From” E-Mail Address box, type the From e-mail address for sending outgoing mail.

    Note:
    Enter the Message Forwarding “From” E-mail Address only if you use an Outgoing SMTP Mail/Proxy Server that is provided by Yahoo! or another provider requiring a specific From e-mail address for outgoing mail. Some Internet Service Providers (ISP) e-mail providers, like Yahoo!, require a specific From e-mail address for outgoing mail for security purposes. For example, if your ISP e-mail account is company@rogers.yahoo.com then all Message Forwarding outgoing mail is sent with the From e-mail address of company@rogers.yahoo.com.

    When you change the Message Forwarding “From” E-Mail Address the delivery receipts are not sent back to your system for the user's Original Message setting to function properly with the "… when received by the recipient". The user's Original Message settings will work for read receipts for the "… when opened by the recipient". Contact your mail server administrator for more information.

    By default, the Message Forwarding “From” E-Mail Address box is blank. When blank when using DNS, the From e-mail address is <BCM Message Forwarding voice mailbox id>@<BCM System Name>.<Domain Name>. For example: If the voice mailbox with Message Forwarding enabled is mailbox 225, the BCM System Name is "bcm" and it's domain name is "example.com" then the email address is 225@bcm.example.com.

  4. Click the Submit button.