Contact Center

To have Contact Center answer a line:

  1. From the Answer Mode list box, select Contact Center. You cannot change the Answer Mode if you log on as a Contact Center Supervisor.

  2. In the Table/Skillset Number box, type the number of the skillset you want to assign to the line. The number can be from 1 to the maximum number of configured skillsets. The default is 1.

  3. From the Number of rings box, select the number of rings you want Contact Center to wait before answering the line.

    Long distance charges start when a call is answered by the Contact Center. To minimize long distance charges, set the ring count higher than 0 so that calls spend more waiting time in a ringing state.