Setting the Auto Attendant properties

The Auto Attendant properties control the Auto Attendant settings across your system.

 

To set the Auto Attendant properties

  1. Click the Auto-Attendant heading.

  2. Click the General Properties link.

    The Auto-Attendant Properties page appears.

  3. Set the Auto Attendant properties. These properties apply to all Greeting Tables.

    Return to Auto-Attendant

    Determines what happens after a caller listens to an Information mailbox or leaves a message.

    If you select the Return to AA check box, the caller returns to the main Auto Attendant prompt and can make another selection. If you do not select Return to AA, the caller disconnects after completing the action.

    Touchtone Gate

    Determines whether Touchtone Gate is used and whether a Standard or Custom greeting is used.

    Select a setting:

    None: Sends callers from the Company Greeting to the Auto Attendant or the CCR Tree set in the Greeting Table.

     

    Standard: After they hear the Company Greeting, callers must press an indicated key if they have tone capability. Callers transfer to the Auto Attendant or Custom CCR Tree specified by the Greeting Table. If they do not respond, callers go to the system attendant. If there is no system attendant, callers go to the General Delivery Mailbox. If the General Delivery Mailbox is disabled the call disconnects.

     

    Greeting 1 - 250: Similar to Standard. Uses a custom greeting instead of the standard greeting. Select a Company Greeting that is not used in any Greeting Table. Go to Recording or choosing Company Greetings for more information.

     

    Callers who have tone capability can find Touchtone Gate an unnecessary delay.

    Set Touchtone Gate to None if most callers have tone capability.

    Use Standard or Custom only in areas where most callers do not have tone capability.

    Touchtone Gate does not apply to internal callers or calls transferred by Feature 986.

    Use customized digits

    Select this if you have CCR Trees that use Park and Page and you want to play the dial string in your voice. For more information refer to Creating Customized Digits recordings.


     

    Starting CCR tree feature code

    This box is for the three-digit starting feature code for the CCR trees. The three-digits include the feature digit, the tree number, and node within the tree.

    The codes must correspond to F9xy:

    • x represents the tree number and must be 1 to 7 inclusive. You cannot use 0, 8, or 9.

    • y represents the node number and must be from 1 to 8 inclusive.

    The feature codes must not be the same as any other existing application's feature codes.

    The range of feature codes are:

    911 to 918

    941 to 948

    971 to 978

    921 to 928

    951 to 958

     

    931 to 938

    961 to 968

     

    For example: To program 16 feature codes (F911 through F918, and F921 through F928), enter 911 as the Starting CCR tree feature code.

    For more information, refer to the CallPilot Manager Set Up and Operation Guide.


     

    Number of CCR tree feature codes

    This box is for the number of feature codes for the CCR trees.

    You can configure a maximum of 56 customized feature codes for the CCR trees. The feature codes are allocated sequentially.

    For example, to program 16 feature codes (F911 through F918, and F921 through F928), enter 911 as the Starting CCR tree feature code and enter 16 as the Number of CCR tree feature codes.   

    Note: You can enter the maximum of 56 feature codes if the starting feature code is 911. If the starting feature code is a higher value than 911, the available number of feature codes decreases. Any feature code values that come before the starting feature code that you enter will be unavailable to you.

    For example, by using a starting feature code of F941, you can allocate only a maximum of 32 feature codes. If you require more, you must choose a lower value feature code.

    If you do not initialize functionality for a feature code within the range of features codes, it is still included as part of the allocated range.

    For example, if  you do not initialize F912 and F913, they are still reserved for the one button CCR tree feature since they are included in the range of 16 features codes you entered.

    If you enter an invalid number, you receive an error message.

    Repeat CCR Menu Prompts

    Select this check box if you want CCR menu prompts to play twice for callers.

    For example, a caller calls a line that Auto Attendant answers and Auto Attendant redirects the caller according to the Greeting Table specified for that line. If that Greeting Table indicates that a user defined CCR Tree is set up, CallPilot plays the first menu prompt of the specified CCR Tree to the caller. If the caller does not make a selection after hearing the prompt, the prompt is repeated once.

    This setting applies to user defined CCR trees and is not available if there are no CCR trees.
    The default setting is selected.


     

     

  4. Click the Submit button.