Resetting an agent password

If an agent forgets their password, you can reset the password back to the default value (0000).
The next time the agent logs on, they are prompted to create a new password.

 

To reset an agent password

  1. On the Contact Center menu click Agent List.

    The Agent List appears.

  2. Locate the ID number of the agent whose password you want to reset.

  3. For Business Communications Manager (BCM), if the agent is logged in, click Force Off under Commands.
    A message appears to confirm the request. Click the OK button to confirm.

  4. Click Reset Password.

  5. Click the OK button to confirm.

    If the agent you are changing is logged on, a confirmation message appears. Click the Yes button to log the agent off and reset the agent’s password.

    If you log the agent off, make sure you inform the agent that they can log on again with the default password of 0000 and must then enter and confirm a new password

    or

    Click the No button to leave the agent logged on. The agent’s password is not reset.