You can customize your Multimedia Contact Center to reflect your business requirements. You can have a collection of customized messages, which can be displayed to a web caller. A customized message file can be used in place of the default file, enabling you to personalize your MMCC web content.
Multimedia Contact Center messages are messages that are sent from a business web site to callers (customers, contacts, or surfers) who have contacted the business. These messages assist customers in making contact with the business, give customers choices in the type of media they use to contact the business, and provide updates about the progress of their call.
You or your web developer can:
Customize the default Multimedia Contact Center message templates. To view the default files on your system, click the View command for the default interface. For more information, refer to the Multimedia Contact Center Set Up and Operation Guide.
Create lists of web pages that Multimedia Contact Center agents push to callers. To view or change the media interface files, click the View/change command for the media interface. For more information, refer to the Multimedia Contact Center Set Up and Operation Guide.
Create interfaces, which are sets of web pages specific to topics, such as sales and service department, or languages, such as French, Spanish, and German. To create custom interfaces, refer to the Multimedia Contact Center Web Developer Guide. To add an new interface, click the Add button.