AA
   Auto Attendant
   Return to Auto-Attendant
   Setting the Auto Attendant properties
   Setting the system parameters
    Automated Attendant
       Auto Attendant
       Return to Auto-Attendant
       Setting the Auto Attendant properties
Access Code
   Access code
   Setting Dialing Translation parameters
Activity Codes
   About Activity Codes
   Activity Code list in Excel
   Activity Code list in Notepad
   Communicating Activity Codes
   Creating or changing an Activity Code
   Deleting an Activity Code
   Importing Activity Codes
add customized file
Add Many Agents
Add Many Mailboxes
Adding
   Adding a Disconnect step
   Adding a Distribute for step
   Adding a Fax On Demand mailbox
   Adding a Fax Overflow mailbox
   Adding a Goto step
   Adding a Greeting step
   Adding a mailbox
   Adding a member to a Group List
   Adding a Network AMIS mailbox
   Adding a Network Site mailbox
   Adding a node to a CCR Tree
   Adding a site
   Adding a Subscriber or Guest mailbox
   Adding a system option
   Adding a Transfer step
   Adding an agent
   Adding an entry to a Dialing Translation Table
   Adding an Information mailbox
   Adding an Intelligent Overflow rule
   Adding and changing Routing Table steps
   Adding changing or deleting a Caller Input Rule
   Adding mailboxes
   Adding many agents
   Adding multiple mailboxes
   Adding or changing a Caller Input Rule
   Adding or changing a CLID DNIS route
   Adding or changing a CLID Table entry
   Adding or changing Network sites
   Adding viewing and deleting Network sites
   Creating a CCR Tree
    agent
       Adding an agent
       Adding many agents
    caller input rule
    CCR nodes
       Creating a Mailbox node
       Creating a Menu node
       Creating a Transfer node
       Creating an Information node
    CLID Table entry
    CLID/DNIS
       Adding or changing a CLID DNIS route
       Adding or changing a CLID Table entry
    Dialing Translation Table entry
    Disconnect step
    Distribute for step
    Goto step
    Greeting step
    Group List member
    mailbox
       Adding a Fax On Demand mailbox
       Adding a Fax Overflow mailbox
       Adding a mailbox
       Adding a Subscriber or Guest mailbox
       Adding an Information mailbox
       Adding mailboxes
       Adding multiple mailboxes
    network sites
       Adding or changing Network sites
       Adding viewing and deleting Network sites
    overflow rule
    routing table steps
    site
    system option
    Transfer step
Administration password
    changing
Afternoon greeting
   Afternoon
   Setting Greeting Table parameters
Agent
   Adding an agent
   Adding many agents
   Agent ID
   Agent name
   Agent overview
   Agent priority
   Agent properties
   Assigning and removing agents from a skillset
   Changing an agent
   Changing an agent's priority in a skillset
   Deleting an agent
   Forcing an agent to log off
   Resetting an agent password
   Viewing the agents in a skillset
    adding to Contact Center
       Adding an agent
       Adding many agents
    assigning to a skillset
       Assigning and removing agents from a skillset
       Changing an agent's priority in a skillset
       Viewing the agents in a skillset
    changing
       Changing an agent
       Changing an agent's priority in a skillset
    deleting
    ID
    logging off
    name
    Optional
    priority
       Agent priority
       Changing an agent's priority in a skillset
    Prompted
    properties
       Agent properties
       Changing an agent
    status
       Adding an agent
       Adding many agents
       Agent properties
       Changing an agent
       Changing an agent's priority in a skillset
    supervisor status
       Adding an agent
       Adding many agents
       Agent properties
       Changing an agent
    viewing
Agent ID
   Adding many agents
   Agent properties
   Changing an agent
   Deleting an agent
    deleting an agent
Agent List
   Adding an agent
   Adding many agents
   Changing an agent
    adding an agent
    changing an agent
    deleting an agent
Agent name
   Adding many agents
   Agent properties
All Mailbox Activity Report
   All Mailbox Activity Report
   Resetting the All Mailbox Activity Report
Alternate DN1
Alternate DN2
Alternate extension
   About mailbox options
   Alternate Extension 1
   Alternate Extension 2
Alternate language
AMIS
   About AMIS Networking site parameters
   Adding a Network AMIS mailbox
   Changing a Network AMIS mailbox
   Setting AMIS call blocking periods
   Setting AMIS Networking Parameters
    call blocking periods
    Networking
       About AMIS Networking site parameters
       Setting AMIS Networking properties
    Networking parameters
Analog Terminal Adapter
   About Fax Overflow mailboxes
   Fax overview
   Setting fax properties
Area code
   Area code
   Setting Dialing Translation parameters
Assigning
   Assigning and removing agents from a skillset
   Assigning Intelligent Overflow
   Assigning Routing Table hours of operation
   Assigning the Call Center language
    agents to a skillset
    Intelligent Overflow
Auto-Login
Auto Attendant
   About Fax On Demand mailboxes
   Auto Attendant
   Fax overview
   Recording or choosing Company Greetings
   Return to Auto-Attendant
   Setting the Auto Attendant properties
   Setting the system parameters
   Voice messaging
    Company Greetings
    Customized Digits
       Creating Customized Digits recordings
       Setting the Auto Attendant properties
    greetings
    overview
    parameters
    Recording a custom menu prompt
       Recording or choosing Company Greetings
       Setting the Auto Attendant properties
    Touchtone Gate
Automatic Answer
   Adding an agent
   Adding many agents
   Agent properties



Back up
BCM, IP address
Bilingual operation
Blocking 0
Break Time
   Setting up and changing skillset properties
   Skillset properties
Break Time, changing
Business hours
   Setting Greeting Table parameters
   Setting up a Greeting Table
Busy Timeout



Call Answering
   About Subscriber mailboxes
   Call answering
   Fax overview
   Setting the system parameters
   Voice messaging
Call blocking periods
    AMIS
    setting
Call distribution
    method
Call Handling Report
Call priority
   Adding or changing a Caller Input Rule
   Adding or changing a CLID DNIS route
   CLID DNIS Routing properties
   Types of Intelligent Routing
Call Record
Call Screening
Caller Directed Transfer
    assigning
Caller Input Rules
   About Caller Input Rules
   Changing a Caller Input Rule
   Creating a Caller Input Rule
   Deleting a Caller Input Rule
Calling Line Identification
Calling Line IDs
   Creating the Dialing Translation Table
   Setting Call Center general properties
CallPilot
   Adding a system option
   Backing up and restoring voicemail
   CallPilot operations
   CallPilot option
   CallPilot system administration
   Configuring voicemail network settings
   Resetting voicemail
   Setting the system properties
   Voice messaging
   Voicemail
   Welcome to CallPilot Manager
    backing up
    logging off
    logging on
    network settings
    restoring
CallPilot features
    Auto attendant
    Call answering
    Custom call routing
    Fax answering
    Voicemail
CallPilot log on
CallPilot Manager
   Logging off CallPilot Manager
   Logging on to CallPilot Manager
   Setting the language
   Setting the system properties
   Voicemail
   Welcome to CallPilot Manager
    definition
    language settings
    logging off
    logging on
CallPilot options
   Call center overview
   Fax overview
   Message Networking
   Unified Messaging
CallPilot UI
Canadian pronunciation
Capacities, Contact Center
CCR Tree
   Adding a node to a CCR Tree
   CCR Tree Administration
   CCR Tree Usage Report
   Changing the properties of a node
   Copying a CCR Tree
   Creating a CCR Tree
   Deleting a CCR Tree
   Deleting a node
   Disabling a CCR Tree
   Editing a CCR Tree
   Planning and designing a CCR Tree
   Viewing CCR Trees
    Adding nodes
       Creating a Mailbox node
       Creating a Menu node
       Creating a Transfer node
       Creating an Information node
    Assigning to a Greeting Table
    Changing nodes
    Copying a Tree
    Deleting a Tree
    Destination
       Setting the properties of a Mailbox node
       Setting the properties of a Menu node
    Disabling a CCR Tree
    Outdial method
CCR Tree Report
CDN
   About skillset mailboxes
   Setting and changing skillset parameters
Change many lines
Change/Delete Mailbox
Changing
   Changing a Dialing Translation Table entry
   Changing an agent
   Changing many lines
   Changing or deleting a mailbox
   Changing the administration password
   Setting and changing queue parameters
    administration password
    agent
    Dialing Translation Table entry
    Lines administration
    mailbox
    skillset parameters
Channels
Class of Service
   About Fax Overflow mailboxes
   About skillset mailboxes
   About Subscriber mailboxes
   Changing the Class of Service
   Class of Service
    changing
    Enable networking
    Greeting length
    Incorrect password attempts
    language
    Mailbox message time
    Message length
    Message Notification
    Message retention period
    Name
    Number of attempts
    Outbound transfer
    Password expiry
    Personal target attendant
    Prompt language
    Record call
    Restriction Permission List
    Retry Intervals
    Service
       About Fax On Demand mailboxes
       About Guest mailboxes
       About Information mailboxes
       About mailbox properties
       About Network Delivery mailboxes
       About Subscriber mailboxes
    User interface
CLID
   Adding a CLID/DNIS route
   Adding or changing a CLID Table entry
   Changing a CLID DNIS route
   CLID DNIS Routing properties
   Deleting a CLID DNIS route
   Deleting a CLID Table entry
   Setting Dialing Translation parameters
   Setting up a CLID Table
CLID Table
   Changing a CLID Table entry
   Deleting a CLID Table entry
   Setting up a CLID Table
    adding an entry
    changing an entry
    deleting an entry
    example
    setting up
Code
Companding type
Company Directory
   Display in Directory
   Setting the system parameters
    recording name in
       Adding a Fax On Demand mailbox
       Adding a Fax Overflow mailbox
       Adding a Network AMIS mailbox
       Adding a Network Site mailbox
       Adding a Subscriber or Guest mailbox
       Adding an Information mailbox
       Changing a Subscriber mailbox
       Recording a greeting or prompt
       Recording a site name
Company Greetings
   Exporting a greeting or prompt
   Importing a greeting or prompt
   Recording a greeting or prompt from your telephone handset
   Recording or choosing Company Greetings
   Setting Greeting Table parameters
   Setting up a Greeting Table
    choosing
       Recording or choosing Company Greetings
       Setting up a Greeting Table
    recording
       Recording or choosing Company Greetings
       Setting up a Greeting Table
Contact Center
   About Caller Input Rules
   About Routing Table steps
   About skillset mailboxes
   About the Day and Night Routing Tables
   action
   Adding a CLID/DNIS route
   Adding a Disconnect step
   Adding a Distribute for step
   Adding a Goto step
   Adding a Greeting step
   Adding a Transfer step
   Adding an agent
   Adding many agents
   Adding or changing a CLID Table entry
   Adding, changing and deleting Day Routing Table steps
   Agent ID
   Agent name
   Agent priority
   Agent properties
   Assigning and removing agents from a queue
   Assigning Intelligent Overflow to a skillset
   Assigning Routing Table hours of operation
   Assigning the Call Center language
   Call center
   Call Center capacities
   Call center queues overview
   Changing a Caller Input Rule
   Changing a CLID DNIS route
   Changing an agent
   Changing an agent's priority in a skillset
   CLID DNIS Routing properties
   condition
   Creating a Caller Input Rule
   Deleting a Caller Input Rule
   Deleting a CLID DNIS route
   Deleting an agent
   Deleting an Intelligent Overflow rule
   DID routing
   Disabling a queue
   Enabling a queue
   Erasing a queue
   Forcing an agent to log off
   Greeting step parameters
   mode
   Modifying an Intelligent Overflow rule
   Moving an Intelligent Overflow rule
   Recording call center greetings
   Resetting a skillset mailbox password
   Resetting an agent password
   Secondary Alert time
   Setting and changing queue parameters
   Setting call center general parameters
   Setting lines administration
   Setting the system parameters
   Setting up Call Center lines
   Skillset properties
   Types of Call Center Greetings
   Types of Intelligent Routing
   Viewing the agents in a skillset
    agents
       Adding an agent
       Adding many agents
       Agent ID
       Agent name
       Agent priority
       Agent properties
       Assigning and removing agents from a skillset
       Changing an agent
       Changing an agent's priority in a skillset
       Deleting an agent
       Logging an agent off
       Resetting an agent password
       Viewing the agents in a skillset
    Caller ID
    capacities
    Day Routing Table
       About the Day and Night Routing Tables
       Reviewing, modifying or deleting Routing Table steps
    disabling a skillset
    Enable Caller ID
    enabling a skillset
    greeting
    Greeting step
       Adding a Greeting step
       Greeting step parameters
    language
    lines administration
       Setting lines administration
       Setting up Call Center lines
    method of call distribution
    Night Routing Table
       About the Day and Night Routing Tables
       Reviewing, modifying or deleting Routing Table steps
    overview
    Primary alert time
    properties
    reporting
    reserved channels
    Routing Table step
    Secondary alert time
    skillset name
       Setting up and changing skillset properties
       Skillset overview
       Skillset properties
    skillset overview
    skillset properties
       Setting up and changing skillset properties
       Skillset overview
       Skillset properties
    unconfiguring a skillset
Control directory number
   About skillset mailboxes
   Changing a skillset CDN
   Setting up and changing skillset properties
Control DN
   Changing a skillset CDN
   Setting up and changing skillset properties
Copy
COS
   About Fax Overflow mailboxes
   About skillset mailboxes
   About Subscriber mailboxes
   Changing the Class of Service
   Class of Service
Country
Creating
   Adding, viewing and deleting Network sites
   Creating a Group List
   Creating a mailbox
   Creating multiple mailboxes
    Fax On Demand mailbox
    Fax Overflow mailbox
    Group List
    Information mailbox
    mailbox
    multiple mailboxes
    Network AMIS mailbox
    Network Site mailbox
    Network sites
    sites
    Subscriber mailbox
Custom Auto Attendant
Customized Digits
    Park string
    Use customized digits
       Creating Customized Digits recordings
       Setting the Auto Attendant properties


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