If you want to use a customized file for the media interface, use this procedure to upload it to the Business Communications Manager (BCM).
To upload a media file
Click the Contact
Center heading.
The Contact Center page opens.
Click Customize
MMCC Files.
The Customize MMCC window opens.
Click View/Change
in the command column of the media interface.
The MMCC Interface Files window opens.
Click Add.
The Add Media File window opens.
To upload files:
In the Media File
Name field, enter the name of the file you want to upload.
In the From Local
File field, enter the path of the file, or click Browse to browse
your PC for the file. The path of the file you selected appears in the
field.
Note: Before you upload any
file, ensure the file extensions in the Media File name field and the
From Local File field match exactly.
Click Submit.
The file uploads to the media interface directory.