Enabling a skillset

After you set up a skillset, the skillset is disabled until you enable it.

 

Before you can enable a skillset you must:

 

To enable a skillset

  1. Click the Contact Center heading.

  2. Click the Skillset List link.

    The Skillset List page appears.

  3. Click the Enable link for the skillset to you want to enable.

    On the Skillset List page in the Status column the skillset changes from Disabled to Enabled.