About Guest mailboxes

A Guest mailbox is a Subscriber mailbox without a primary extension. Create Guest mailboxes for people who do not have an operating extension but require a mailbox. A Guest mailbox must be initialized by the mailbox owner before it can receive voice messages.

 

When you create Guest mailboxes, assign mailbox numbers that begin with the same digit. This identifies the mailbox type. Create Guest mailbox numbers that begin with a digit that is different than the Subscriber mailbox numbers. For example, if Subscriber mailbox numbers start with 2, Guest mailboxes can start with 4.

 

Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are “out-of-range” extension numbers. To test if an extension is out-of-range, dial it from another extension. If the number is out-of-range, the display shows Invalid number. If the number is not out-of-range, the display shows Not in service.

 

When to use Guest mailboxes

Guest mailboxes can provide a temporary employee with CallPilot services, give clients access internal messaging and call routing, and let customers leave telephone orders.

You can use Guest mailboxes to:

To create a Guest mailbox go to Adding a Subscriber or Guest mailbox.