Viewing the agents in a skillset

To view the agents in a skillset:

  1. Click the Contact Center heading.

  2. Click the Skillset List link.

    The Skillset List page appears.

  3. Click the Agents link for the skillset you want to view.

    The agents who are assigned to the skillset appear on the Assigned Agents page.

  4. Click the Close button to return to the Skillset List page

    or