CallPilot Manager
    CallPilot Manager features and options
    Using CallPilot Manager
    Recording greetings, names and prompts
    Mailbox administration
    Auto Attendant administration
    Custom Call Routing
    Group Lists
    Fax administration
    Networking administration
    Reports
    System administration
    Dialing Translation
    Contact Center administration
       Contact Center overview
       Contact Center general properties
       Agent administration
       Skillset administration
          Skillset overview
          Setting up or changing skillset properties
          Assigning and removing agents from a skillset
          Viewing the agents in a skillset
          Changing an agent's priority in a skillset
          Automatic Login
          About skillset mailboxes
          Resetting a skillset mailbox password
          Assigning Intelligent Overflow
          Enabling a skillset
          Disabling a skillset
          Unconfiguring a skillset
       Routing Table administration
       Activity Codes
       Customize MMCC Files
    CallPilot operations