Setting the properties of a Transfer node

Use a Transfer node to transfer the caller to an extension or an external number.

 

To set the properties of a Transfer node

  1. In the Caption box, type a caption that describes the destination, for example, Support Hotline.

  2. From the Outdial Method list box select an outdial method.

    The outdial method is the telephony resource that is used to transfer the call.

Line

Choose Line to use an external line to transfer the caller to an external telephone number and enter the line number you want to use.

Pool

Choose Pool to use a line pool to transfer the caller to an external telephone number and enter the line pool number you want to use.

Route

Choose Route to use a routing code to transfer the caller to an external telephone number.

Intercom

Choose Intercom to transfer the caller to an extension.

  1. In the Phone Number box, type the extension or external telephone number.

  2. Click the Submit button.