You can route calls based on their Direct Inward Dialing (DID) number. DID is the ability to make a telephone call directly into an internal extension, without having to go through the operator.
To route DID calls, set up a DID target line and assign the target line to a skillset.
To set up DID routing for Business Communications Manager
In Element Manager, set up a DID target line.
For information about setting up a DID target line refer to the BCM Networking Configuration Guide.
In CallPilot Manager, configure the target line number to be answered by Contact Center.