Adding or changing a Transfer step

A transfer step can transfer calls to:

 

To add or change a Transfer step

  1. Click the Insert or the Modify link.

    The Routing Step page appears.

  2. Select where you want the call to transfer to:

  3. Click the Submit button.

    The Transfer step appears in the Routing Table list.

  4. Click the Close button to return to the Skillset list.

See the Contact Center Set Up and Operation Guide for more information.