You can record different types of greetings for Contact Center. Before you record your greeting, determine what information the greeting includes. When you prepare your greeting, include important times and dates. Keep greetings as short and concise as possible. Use the following examples of greetings as a reference.
General company greeting |
The general company greeting informs callers that they have reached the correct company. It can also include the location and business hours of your company. Thank you for calling Bridgestone Computers. We are located at 52 Main Street. Our hours of service are Monday to Friday from 10:00 until 5:00. Please stay on the line and an agent will be with you as soon as possible, or press 0 to leave a message and one of our agents will return your call. |
Please wait greeting |
Please wait greetings encourage callers to stay on the line. All our agents at Bridgestone Computers are currently busy, but please hold as your call is very important to us. |
Information greeting |
An information greeting provides messages and announcements to callers. Thank you for calling Bridgestone Computers. This week we have extended our hours until we sell all spring merchandise. We will be open until 9:00 p.m. Monday through Thursday, and we will be open until midnight on Friday! Please come in and see us at 52 Main Street. |
Caller Input greeting |
When you record the greetings you want to use for Caller Input, include that the caller must press # after they enter their input. "If you have a personal identification number, enter it now, followed by the # key." |
Transfer greeting |
A transfer greeting lets a caller transfer their call. Press 1 to leave a message and one of our agents will return your call, or press 2 to return to the previous choices. |
Expected Wait Time greeting |
EWT greetings notify callers of their expected wait time in a skillset. Based on the current volume of calls, the next agent will be available in two minutes. |
Non-business hours greeting |
Your non-business hours greeting will be played after your business is closed. You have reached Bridgestone Computers. Our hours of service are Monday to Friday from 8:00 until 12:00 and 1:00 until 5:00. To leave a message, please press zero. An agent will return your call when we re-open. Thank you for calling. |