Setting up DID routing

You can route calls based on their Direct Inward Dialing (DID) number. DID is the ability to make a telephone call directly into an internal extension, without having to go through the operator.

To route DID calls, set up a DID target line and assign the target line to a skillset.

 

To set up DID routing for Business Communications Manager

  1. In Element Manager, set up a DID target line.

    For information about setting up a DID target line refer to the BCM Networking Configuration Guide.

  2. In CallPilot Manager, configure the target line number to be answered by Contact Center.