Recording a greeting, name or prompt

With CallPilot Manager you can:

• record and listen to greetings, prompts, and names from a telephone handset

• import computer sound files as greetings, prompts, and names

• export greetings, prompts, and names

Recording a greeting

You can record a greeting, prompt or name from a telephone handset.  For how to do this, see the CallPilot Manager Set Up and Operation Guide.

For best results, use a telephone that is attached to the same switch as your CallPilot system. Avoid using wireless telephones.

NOTE: Recorded greetings count towards the storage capacity of a mailbox. Avoid recording long greetings if possible. If recorded greetings are long, there will be less storage time in the mailbox for messages.

 

To record a greeting or prompt from your telephone handset

  1. Click the Voice link.

    The page you can record greetings and prompts from appears.

  2. In the Connect to box, type the extension number or telephone number you are using to record the greeting or prompt. For a local extension, just type the extension number. For a telephone number that is not a local extension, type the sequence of digits that dial the telephone number from the CallPilot system. For example, you might need to dial 9, the area code, and then the telephone number. For a telephone number that is not a local extension, the number you dial must use a destination code. For more information about destination codes, refer to your telephony System Administrator.

  3. Click the Dial button.

    The telephone rings.

  4. Pick up the handset or use a headset. Click the Record button. After the tone, record your greeting, prompt or mailbox name. If you are recording a greeting or a prompt, we recommend that it is at least eight seconds long.

  5. After you finish recording, click the Stop button.

  6. To listen to the prompt, click the Play button

    or

    to save the recording, click the Save button.

    The recording replaces the original prompt or greeting.

  7. Click the Close button and replace your telephone handset.

You can disconnect the telephone by clicking the Hang Up button or replacing the telephone handset. The next time you use Play or Record, the telephone number shown in Connect to is dialed. You do not need to hang up each time. The connection remains for several minutes, even if you close the window. You can access another greeting or prompt without having to re-answer your telephone. The connection disconnects after several minutes of inactivity, or if you log off CallPilot Manager.