Greetings encourage callers to stay on the line until an agent is available. You can record the greetings in different languages and change them as often as you like.
Your can include information in your greetings such as:
your hours of service
a request for callers to have their account number ready
how to leave a message
an announcement of a sale
project lists
upcoming special events
expected wait time
How many greetings you can record depends on which Business Communications Manager you use. To see the capacities for Business Communications Manager, refer to the Contact Center Set Up and Operation Guide and Contact Center capacities.
We recommend that you record greetings that are a maximum of 20 seconds long. If your greetings are longer than 20 seconds, callers must wait in a skillset a longer time before they hear another greeting.
To record a Contact Center greeting
Click the Contact Center heading.
Click the Greetings link.
The Contact Center Greetings page appears.
Click the Voice link for the number of the greeting you want to record.
If you want to enter a caption for the greeting, click your browser's Refresh button and click the Add Caption link for the greeting.