Viewing line details

  1. Click the Auto Attendant heading.

  2. Click the Lines Administration link.

    The Lines Administration page appears.

 

The Lines Administration page shows the configuration of each line attached to the local switch. All the potential lines are shown. The information includes:

    Line

    The line number associated with each logical line or trunk connected to the switch.

    Answer

    How the line is answered:

    Auto Attendant indicates the line is answered by the Auto Attendant.
    Contact Center indicates the line is answered by Contact Center. This option is available only if Contact Center is installed.

    No indicates the line is not answered.

    Table/
    Skill

    If Answer is Auto Attendant, the column shows the Greeting Table that specifies the call handling parameters. If Answer is Contact Center, the column shows the skillset the call is directed to.

    Rings

    The number of ring cycles to wait before answering the call.

To assign or change how a line is answered go to Changing a line.

To assign or change how several lines are answered go to Changing many lines.