Moving an Intelligent Overflow rule

After you create an Intelligent Overflow rule, you can move it to another location in the Overflow Rule Table. Intelligent Overflow rules are applied to calls in the order that the rules appear in the Overflow Rule Table.

 

To move a rule

  1. Click the Move link for the rule you want to move.

    The Overflow Rule Table - Move page appears.

  2. Click the Here link for the location you want to move the rule to.

    The Overflow Rule Table page shows the rule in its new location.

  3. Click the Close button.