Software Update Name: BCM050.R500.SU.Desktop-005.201311

Applicable H/W Platforms: BCM50, BCM50a, BCM50e, BCM50b, BCM50ba, BCM50be

Applicable S/W Platforms: 9.0.1.00 through 9.0.1.XX

Category: GEN

Installation Recommendations:
This update should be applied to all new installs of BCM50 R5.0. This update should be
applied to BCM50 Release 5.0 systems that require Microsoft Windows 7 and Windows
Server 2008 R2 support for BCM client applications.
Existing installations should have this update applied if they are experiencing any
of the issues that are corrected. There is no need to schedule specific maintenance
to apply this upgrade if there are no reported issues. In those cases, systems should
be updated at the next regular service opportunity.

Microsoft Windows 7 and Windows Server 2008 R2 support includes:
Microsoft Windows 7 Enterprise, Ultimate, Professional 32-bit and 64-bit
Microsoft Windows Server 2008 R2 64-bit

Updated software for the Nortel VPN Client 10.04.016 for Windows 7 is available separately.
For details see www.nortel.com, Support & Training, Software Downloads,
Security & VPN, VPN Client.

NCM 5.0 provides the support for Windows 7 & Windows Server 2008 R2.
For details see www.nortel.com, Support & Training, Software Downloads,
Network Management, Network Configuration Manager.

Updated software for the IP Soft Phone 2050 version 4.0 will be needed for Windows 7 support on BCM.

The following BCM50R5 clients are Windows 7 supported without applying this patch:
End-User Clients:
Nortel VPN Client (see above)
BCM Amp
SSH Client (PuTTY)
Personal Call Manager
Mailbox Manager (Browser application)
Multimedia Contact Center
Desktop Assistant
Desktop Assistant Pro
Desktop Assistant Pro Admin Edition
CDR Toolkit, CDR Pull Client and CDR Livestream/CDR Client
LAN CTE Toolkit, LAN CTE client/TAPI Service Provider
ipView Softboard
NCM and NCM Client
Activity Reporter Standard
In Touch

Management Clients:
BCM Web Page (Application Launcher)
BCM Monitor
CallPilot Manager
Digital Mobility Service Tool
Digital Mobility Controller
BCM Element Manager
Startup Profile Template
Activity Reporter Basic

The following BCM50R5 clients are Windows Server 2008 R2 supported without applying this patch:
End-User Clients:
BCM Amp
SSH Client (PuTTY)
Mailbox Manager (Browser application)
Desktop Assistant Pro Admin Edition
CDR Toolkit, CDR Pull Client and CDR Livestream/CDR Client
LAN CTE Toolkit, LAN CTE client
NCM and NCM Client
Activity Reporter Standard

Management Clients:
BCM Web Page (Application Launcher)
BCM Monitor
CallPilot Manager
BCM Element Manager
Startup Profile Template
Activity Reporter Basic

The following BCM50R5 clients are Windows 7 supported with this patch:
End-User Clients:
BCM Call Pilot Unified Messaging Client
Reporting for Contact Center

The following BCM50R5 clients are Windows Server 2008 R2 supported with this patch:
End-User Clients:
Reporting for Contact Center

The latest System Smart Update should be applied with this update.

If the client applications provided in this SU are used, the new versions should be
downloaded and installed after this Smart Update is applied.

Components & Versions:

activity-reporter-standard 5.1.22.41
callpilotdesktopmessaging 5.01.01.09.35
callpilotdesktopmessagingijsg 5.01.01.09.35
desktopMessaging-64bit 5.1.5.01.01.09.2
desktopMessagingijsg-64bit 5.1.5.01.01.09.2
lan-cte-client 7.4.1.08.A.53
reportingforcontactcenter 2.6.420.1.61.53.57

Constituent Updates:
====================

New updates for this SU:
------------------------
BCM050.R500.CALLPILOTDESKTOPMESSAGING-64BIT-142*
BCM050.R500.CALLPILOTDESKTOPMESSAGING-141*
BCM050.R500.CALLPILOTDESKTOPMESSAGING-64BIT-135*
BCM050.R500.CALLPILOTDESKTOPMESSAGING-134*
BCM050.R500.RCC-127*

* It has not been released as an 'atomic' patch

Updates from previous SU:
-------------------------
BCM050.R500.RCC-115
BCM050.R500.RCC-109
BCM050.R500.CALLPILOTDESKTOPMESSAGING-100
BCM050.R500.RCC-85
BCM050.R500.RCC-77
BCM050.R500.ACTIVITYREPORTERSTANDARD-70
BCM050.R500.CALLPILOTDESKTOPMESSAGING-67
BCM050.R500.LAN-CTE-CLIENT-45
BCM050.R500.RCC-31
BCM050.R500.LAN-CTE-CLIENT-30
BCM050.R500.DESKTOPAPPS-20
BCM050.R500.RCC-8

Dependencies:
Required Updates:
BCM050.R500.SU.System-020.201310 or later

Updates should be applied in the following order:
BCM050.R500.SU.System-020.201310 or later
BCM050.R500.SU.Desktop-005.201311

Product Dependencies:
Java 1.6.0 (included in RCC installation)
Microsoft SQL Server 2005 (included in RCC installation)
IIS 5, 6 or 7 or above (Not Included)

Size: 679.21 MB

Size of changed content since last Smart Update: 88 MB

System Impact:
Time to apply approximately 10 minutes
Does update application force reboot: No
Over last Cumulative Smart Update: No
Over default content: No

Other Impacts: None

Limitations:

BCM Web Page:
- IE7 is the default web browser on Windows 7 & Windows Server 2008 R2. When accessing the BCM web page with IE7, the user will see a security certificate error page stating:
There is a problem with this website's security certificate. The security certificate presented by this website was not issued by a trusted certificate authority.
The user can continue to the BCM web page with a secure connection by clicking:
"Continue to this website". After continuing to the BCM web page, the user will continue to see a Certificate Error in the Security Report next to the address bar.
BCM Applications web download pages are not updated to state Windows 7 & Windows Server 2008 R2 support for the various clients.
- The support for Outlook 2010 is not mentioned in the BCM CallPilot download html page.It will be updated in the future through the release of supporting patches.

CTE:
The TAPI option is not supported on the 64-bit version of MS Windows 7 (x64).

DAPro, DAPro AE:
- When DA Pro and DA Pro AE are both installed on a PC and one application is uninstalled, running the other application will cause the following error: 'File not found:
VBCteApi.dll'. Workaround: Re-install the application presenting the error.

- When using Outlook 2010 and Windows 7 with a dual Inbox scenario (voicemail and faxes will be
delivered to the CallPilot Inbox while emails are delivered to the Exchange Inbox) the CallPilot player
and faxes open in the background. Other items will need to be minimized to view the CallPilot player and faxes.
This issue is currently under investigation.

BCM Web Page (Application Launcher):
Recommendation is to use 32 Bit Java Virtual Machine (JVM) on 64 Bit Windows 7 and Windows Server 2008 R2 machine.

RCC:
Q02125340 - RCC: Cannot run reports when using French install of Windows 7.
The report selection web page of RCC website prevents users from viewing reports when RCC is installed on a French operating system.
WORKAROUND: Apply the procedure available in RCC_French_Workaround.doc which is associated with this patch in the library.

Patch Removable: No

Individual Client Release Notes:

=================================================

CallPilot Unified Messaging:

Supported Environments:
------------------------

This section contains supported environments for 32bit desktop client
version: Groupware types and versions, Operating Systems.

Groupware Email Clients:
------------------------
Microsoft Outlook 2002 (XP)
Microsoft Outlook 2003
Microsoft Outlook 2007
Microsoft Outlook 2010 32 bit
Lotus Notes - 6.0.5 (Build 196)
Lotus Notes - 6.5 (Build 191 to 199)
Lotus Notes - 7.0 (Build 250 to 259)
Lotus Notes - 8.0 (Build 307 to 323)
Lotus Notes - 8.5 (Build 359 to 368)
GroupWise - 6.5
GroupWise - 7.0
GroupWise - 8.0
GroupWise 2012 SP1

Internet Mail Clients:
----------------------
Microsoft Outlook Express - 6.0
Windows Vista Mail
Microsoft Outlook 2002 (XP) (Internet Mail Mode)
Microsoft Outlook 2003 (Internet Mail Mode)
Microsoft Outlook 2007 (Internet Mail Mode)
Microsoft Outlook 2010 32 bit (Internet Mail Mode)

Thin Clients:
-------------
Citrix MetaFrame XP on Windows 2000 Server / Windows 2003 Server (All Editions)
Citrix MetaFrame Presentation Server 3.0 on Windows 2003 Server (All Editions)
Citrix MetaFrame Presentation Server 4.0 on Windows 2003 Server (All Editions)
Citrix XenApp 6.0 on Windows 2008 R2 server

Client Operating Systems:
-------------------------
Windows 2000 Professional
Windows XP Professional SP3
Windows Vista Business, Ultimate, Enterprise SP2 32/64 bit
Windows 7 Professional, Ultimate, Enterprise 32/64 bit

This section contains supported environments for 64 bit desktop client
version: Groupware types and versions, and Operating Systems.

Groupware Email Clients:
------------------------
Microsoft Outlook 2010 64 bit

Thin Clients:
-------------
Citrix XenApp 6.0 on Windows 2008 R2 server

Client Operating Systems:
-------------------------
Windows XP Professional x64 Edition
Windows Vista x64 Edition
Windows 7 x64 Edition

Update Removable: No

Reporting for Contact Center:

Installation Instructions:
--------------------------

It takes about 30 minutes to install RCC application on a client PC.

IMPORTANT
Please ensure you create a backup of your Reporting for Contact Center Database
prior to upgrading to this build. For information on backing up the database
please refer to the Troubleshooting guide - the specific required
chapter is titled "Backup and Restore the RCC Database".

For existing installations on client PCs:
In Add/Remove Programs uninstall Reporting for Contact Center.
DO NOT uninstall Java or SQL Server 2005 or any of its components.
Run the Reporting for Contact Center install.

For new installations on client PCs:
DO NOT uninstall Java or MySQL.
Run the Reporting for Contact Center install.

IMPORTANT WINDOWS 7 NOTE:
When installing the Reporting for Contact Center package on Microsoft Windows 7 & Windows Server 2008 R2, please download the installation file to your machine before installation.
When installing, you must use an account which belongs to the administrative user group. Log in as this user, right click the executable and select "Run as Administrator". This will ensure that the RCC application installs with all the appropriate permissions. Also note that RCC has dependencies on Microsoft IIS which has changed in Windows 7 & Windows Server 2008 R2. Please reference the Reporting for Contact Center SUOG and ensure all the required optional components are installed and configured.
This note is also applicable for Windows Vista.

Element Manager moved from Desktop SU to System SU:
---------------------------------------------------

To remove circular dependencies, the Element Manager client has been
moved from the Desktop SU to the System SU.

Software Update BCM050.R500.CALLPILOTDESKTOPMESSAGING-64BIT-142
----------------------------------------------------------------

- Unable to play messages longer than 1 minute through CP5.1 desktop client
wi01111275

Software Update BCM050.R500.CALLPILOTDESKTOPMESSAGING-141
--------------------------------------------------------------

- Unable to play messages longer than 1 minute through CP5.1 desktop client
wi01111275

Software Update BCM050.R500.CALLPILOTDESKTOPMESSAGING-64BIT-135
----------------------------------------------------------------

- Enhancement - Desktop Messaging client, compiled/optimized for 64-bit
With this enhancement, user is able to send, receive, view and play
Desktop messages from Outlook 2010 64-bit client in the same way as before.
wi00825453

- Mfc100.dll error when using Desktop Messaging-64 bits
Desktop Messaging-64 bits is unable to be integrated with Outlook 2010-64
bits. Error Mfc100.dll is displayed when clicked on Add CallPilot to Default
Mail Profile. This update resolves this issue.
wi01001500

- Callpilot desktop messaging.:When downloading address book, missing entries.
When downloading address book, Retrieved uses don't match downloaded entries.
This update resolves this issue by introducing a new counter.
wi01027419

- Outlook2010 x64 client stopped working when Desktop Messaging x64 is
integrated on it
User is unable to login to mailbox when Desktop Messaging x64 is integrated
on it. This update resolves this issue.
wi01004172

- Desktop Messaging is prompting user to login while MS Outlook is off-line
When User is working offline, Desktop Messaging is prompting user to login
once again. This update resolves this issue.
wi00841319

- ImageMaker's binaries must be updated to the latest available release
When CallPilot Fax/FaxBatch printing is used, every printed page contains
"To license contact: www.imgmaker.com" on the left side of the pages. It
occurs when printing is done on server with Citrix XenApp installed.
This update resolves this issue.
wi01020159

- Guardrails should be added to prevent installing/upgrading DM 64-bit with
"Outlook" option isn't available in the feature list. Warning message is
shown that DM cannot be integrated with 32 bit version of Outlook.
This update resolves this issue.
wi01037798

Software Update BCM050.R500.CALLPILOTDESKTOPMESSAGING-134
--------------------------------------------------------------

- Request to qualify Lotus Notes 8.5.3 for Desktop Messaging
Cannot upgrade their clients from 8.5.1
This update resolves this issue.
wi00977421

Software Update BCM050.R500.RCC-127
------------------------------------

- SR 1-3815456092 RCC Databse Purge fails with error (RCC 2.6.419.3.61)
wi01043891

- SR 1-3793503658 RCC scheduled reports "Answered calls by SKillset" and "Abandoned calls by Skillset"
not printing
wi01040203

- SR 1-3899478638 RCC 2.6.418 - Some RCC Reports are not printing
wi01052562

- SR# 1-3859873881 RCC - Unable to generate reports (web exception)
wi01047720

Software Update BCM050.R500.RCC-115 Description:
------------------------------------------------

- SR 1-3346474853: RCC Purge Database page, the calendar doesn't pop up unable to select the date to purge.
wi00978607

- SR 1-3405219606: RCC unable to Purge database.
wi00977107

- RCC SUOG needs updating to show Windows 7 iis screenshots.
wi00965294

Software Update BCM050.R500.RCC-109 Description:
------------------------------------------------

- If the Historical download falls behind, it may stop running if the download period falls in-between what
it believes to be the PostGRES maintenance period.
wi00965277

- If an RCC 2.4 is moved to a 64-bit machine in prepartion for an upgrade, the migration to 2.6 fails.
wi00965291

- The SUOG needs to include information for Windows 7 on how to install IIS.
wi00965294

- A customer tried to run activity code reports for all skillsets covering a monthly period, but it failed
with a timeout.
WI00925772

- A customer tried to run agent by agent activity report for a monthly period,
but it failed. Optimised the sql and vb still having timeout.
wi00941676

Software Update BCM050.R500.CALLPILOTDESKTOPMESSAGING-100 Description:
-----------------------------------------------------------------------
- CallPilot Desktop Messaging - Microsoft Outlook 2010 fax issue
When using Outlook 2010 and Windows 7 with a dual Inbox scenario (voicemail and faxes
will be delivered to the CallPilot Inbox while emails are delivered to the Exchange
Inbox) the CallPilot player and faxes open in the background. Other items will need
to be minimized to view the CallPilot player and faxes.
wi00860838, wi00860866

- Unable to send Fax messages with Call Pilot Desktop Messaging
After installing Call Pilot Desktop Messaging 05.00.41.113 customers are
no longer able to send the Fax messages.
The update resolves this issue.
wi00867577, wi00893870

Software Update BCM050.R500.RCC-85 Description:
------------------------------------------------
- If a calls come into the skillset, the agent picks up, the agent transfers the caller to an external
location, it should be showing as non-agent transaction.
wi00852139

- Agent Audit Report will show what appear to be duplicate Incoming Skillset call entries intermittently.
wi00847217

- The Reports Explained docs suggest that conference statistics should be generated for conference slaves,
when the Agent Activity report is run. This is not the case.
wi00855840

- BCM 450 R1 When reports are run in RCC most times the reports will hang, because the SQL Server statements
are too complex.
wi00850245

- Customer can print monthly reports once or twice and then has to reboot the webhost PC because no
further reports can be printed.
wi00873043

- In the CCRS application server a database clean up occurs every night at 2:00 AM and lasts for up to
1/2 hour. The time period for the database cleanup is fixed and not configurable. Any request by RCC
for data from the application server during this time will be rejected.
wi00863509

Software Update BCM050.R500.RCC-77 Description:
------------------------------------------------
- Microsoft states that the Reporting Services component of SQL Server should not be installed on
Primary Domain Controllers, because it causes failures which have been seen on some customer sites.
wi00855083

- If the password of the Windows user who installed RCC is changed, Reporting Services normally
throws a Symmetric key error. The Troubleshooting Guide steps should be automated. This update
corrects the problem
wi00855085

- Large 2.4 databases may take several days to compress, before migration actually takes place. This
means that RCC cannot run. The product should perform the migration in the background, allowing a
customer to use RCC immediately after installation.
wi00855089

- In the Agent Activity by Agent report the "CC voice transaction answered by Agent" column contains
data for all but the last reported agent.
wi00817236

- There is mismatch between the documentation and the software to the day weekly schedules print and
the date range of the reports. The documentation is to be altered.
Q02136817

- When a user runs the Activity Code by Agent report within RCC for the period of a month, the report
appears to hang. As a further impact, no further reports can be generated. Smaller periods of a few
days seem to take several minutes to process.
Q02149712

- The RCC historical was lagging behind and had appeared to stop at a busy customer site. It was reported
as as port 6011 issue, but the problem was the Java running out of heap memory when trying to process
the BCM XML for historical data.
Q02165467

- Historical reports will not run; when the customer chooses the report to run and click Submit, the
page very briefly shows up and then closes. The customer is left at the original reports screen.
Q02166738

- When CLID routing is set on a site, the Agent Average by Agent report shows inconsitent data between
the Break Time and CC Transactions Answered by Agent columns.
Q02167030

- The site is finding that all call reports are showing zeroes for data prior to a migration from RCC 2.4.
Q02170006

- When upgrading an existing RCC 2.45.106 installation to 2.45.108, Agent data could be duplicated in the
reports. That is, the data would be presented twice and totalled twice.
wi00831363

Software Update BCM050.R500.ACTIVITYREPORTERSTANDARD-70 Description:
---------------------------------------------------------------------
- Activity reporter not collecting data.
Activity reporter is not collecting data in the following scenario: After deleting all the CDR
records on the BCM, CDR pulls for daily, When generating an AR report the user will receive
No Data Available in report.
Wi00822124

- With Default Config on Activity Reporter software and setting names for extensions, when generating
reports related to extensions, it is observed that after entering Group and extension names in the
Activity Reporter Database, none of the names show up in any reports.
WI00820477

Software Update BCM050.R500.CALLPILOTDESKTOPMESSAGING-67 Description:
---------------------------------------------------------------------
- CallPilot Desktop Messaging - add support for Microsoft Outlook 2010
Support for Microsoft Outlook 2010 has been added.
wi00682918

Software Update BCM050.R500.LAN-CTE-CLIENT-45 Description:
----------------------------------------------------------
- TAPI Lines unavailable after network failure
Once the computer goes to standby or network failure, TSP goes "Out of Service".
This update will bring TSP "In Service" after network failure.
Q02139081,Q02050514-03

Software Update BCM050.R500.RCC-31 Description:
-----------------------------------------------

- RCC appears to loose connection with BCM
The RCC historical service was updated to accept non-numeric characters
defined in caller input rules within the BCM.
Q02111205-07

- Activity Code by Agent report of RCC may fail to display any stats
RCC may fail to generate Activity Code by Agent report for busy call centers
if the report data is greater then the report buffer. RCC reporting engine
was modified to support large volumes of data.
Q02115427-03

- RCC is unable to download data when CLID contains apostrophe
RCC historical service was updated to allow CLID containing apostrophes.
Q02120192-07

- Running purge utility of RCC will clear activity codes from RCC database
A bug from the purge utility was fixed which was deleting all the activity
codes from RCC database.
Q02121907-03

- RCC is unable to generate or print Activity code reports
The reporting engine of RCC was enhanced to support databases containing
large volumes of information about agents and activity codes.
Q02118483-03

- RCC cannot run reports when installed on French operating systems
The report selection web page of RCC website prevents users from viewing
reports when RCC is installed on a French operating system.
Q02125340-05

Software Update BCM050.R500.LAN-CTE-CLIENT-30 Description:
----------------------------------------------------------

- LAN CTE change of IP Address does not work in a multiple user environment.
If a client user other than the administrator tries to change the IP Address of the
BCM where the CTE application should register the change is only for that user
and not global in scope. The installation executable now contains a script to change
the registry key permissions thus preventing this condition.
Q02109673

- LAN CTE with TSP is deregistered on BCM after a network outage is recovered.
Whenever the network cable is unplugged in a Windows 7/ Vista environment LAN CTE
also fails. Once the physical connection is recovered LAN CTE does not automatically
reestablish the link. This fix allows the socket to recover gracefully once the connection
is reestablished and restore service.
Q02111730

- LAN CTE can not successfully perform a transfer of a call to Voicemail when connected to
a system version previous to Release 5.0.
Q02130161

Software Update BCM050.R500.DESKTOPAPPS-20 Description:
-------------------------------------------------------

- Unable to find any address in address book
When re-opening the Lotus notes client, and going to Callpilot
download Address Book, it fails with the error message indicating:
"Unable to find any entries in the address book".
This update resolves the issue.
Q02054268-01

- Unified Messaging freezing Outlook 2003
When Outlook 2003 is launched with Desktop Messaging 05.00.41.57
it causes Outlook 2003 to freeze and become unusable. This update
resolves the issue. Also Windows 7 and Lotus Notes 8.5 support is added.
Q02037867-02

- Inaccurate stats displayed in CallCenter reporting
The reporting engine of RCC was modified to include correct number of
transactions associated with each agent.
Q02065414-01

- RCC setup and operation guide (SUOG) does not clearly indicate
different .NET framework versions
RCC document was updated to clearly indicate which version(s) of .NET
framework must be uninstalled before installing the product.
Q02080152-03

- Recommended PC specification for installing RCC
RCC setup and operation guide was amended to included the recommendation
about webhost PC for busy call centers.
Q02074337-03

- RCC setup and operation guide (SUOG) requires IIS handler mappings to be
included in index and TOC
The index and table of contents were updated to contain links pointing to
the handler mappings section.
Q02060884-02

- Historical reports may generate symmetric key problem
when a user tries to view a historical report of RCC, the Reporting Services
may throw an error saying unable to decrypt the encryption key. Trouble
shooting guide was updated to contain a step by step guide to resolve this
issue.
Q02064922-03

- During the contact center data download, IP View clients may freeze
RCC's historical and wallboard driver services were modified to avoid
writing to the database at the same time. This behaviour was blocking the
wallboard driver from updating IP view clients.
Q02100954-03

- RCC fails to install due to Microsoft Article
http://support.microsoft.com/kb/96
Trouble shooting guide was updated to include steps for troubleshooting a
failed installation of SQL Server 2005 during the installation of RCC
product.
Q02093039-03

- RCC2.6 - Compaibility with Windows 7 (x86 & x64)
RCC's Print Caller Service was modified to work with both 32-bit and 64-bit
platforms of Windows 7.
Q02113163-02

Software Update BCM050.R500.008-RCC Description:
------------------------------------------------

- RCC Troubleshooting guide, "Raising a Case: Information Gathering" update
RCC Troubleshooting guide's "Raising a Case: Information Gathering" section
was updated with the information on how and when to raise a case.
Q02046752-03

- RCC Setup and Operation Guide requires handler mappings to be included
The section about configuring the handler mappings within IIS was moved from
Troubleshooting guide to Setup and Operation Guide.
Q02053149-03

- RCC does not print scheduled reports on Sundays
The issue was corrected within Print Caller service component of RCC to
allow scheduled reports to print on any day including Sundays.
Q02029309-03

- RCC reports fail to print on Windows 2003 operating systems
Print Caller service was modified to stop refreshing the reports during
printing as Windows 2003 operating system was forcing it to close
abnormally.
Q02050108-02

- RCC historical report (Agent Profile by Agent report) shows incorrect stats
The reporting engine of RCC was modified to rectify the inaccurate times for
CC Transactions Answered by Agent column in historical report called Agent
Profile by Agent report.
Q02035250-03

- RCC may fail to generate historical report called Activity Code by Skillset
RCC Database was fine tuned to handle large volume of data which were
affecting the historical report called Activity Code by Skillset.
Q02038657-03

- RCC acquires high cpu during the download of Contact Center data
RCC historical service was tuned to allow other applications to acquire CPU
thus, prevent softBoards, wallboards and real-time screens from freezing.
Q02008762-04

- The version of RCC in the Software Inventory is wrong
When looking at the version of RCC delivered with the BCM, the version shows
2.6.0.10-0 when it should show 2.6.408.x-0. With this new delivery the
version will be matching the version of RCC (2.6.409).
Q02082612

This update includes the content of the following superseded Smart Updates:
BCM050.R500.SU.Desktop-004.201206