NOTE: If the system has been upgraded to BCM Release 5.0, install the "Factory Image Upgrade" for Release 5.0 FIRST before installing any Smart Updates. Software Update Name: BCM050.R500.SU.System-021.201402 Applicable H/W Platforms: BCM50, BCM50a, BCM50e, BCM50b, BCM50ba, BCM50be, SRG50 Applicable S/W Platforms: 9.0.1.00 through 9.0.1.XX, SRG50 R5 Category: GEN Installation Recommendations: This update should be applied to all new installs of BCM50 Release 5.0 and SRG50 5.0. Existing installations should have this update applied if they are experiencing any of the issues that are corrected. There is no need to schedule specific maintenance to apply this upgrade if there are no reported issues. In those cases, systems should be updated at the next regular service opportunity. The Element Manager must be downloaded and installed after this update is applied if the version of Element Manger currently being used is not 61.0.0. After application of this update, the current Element Manager session used to apply the update will need to be closed and re-opened in order to download the latest Element Manager cartridge. Components & Versions: analog-profiles 5.1.7.23 aps 5.1.3.87 bcmEMcartridge BCM50R5.ac53 bsp-dchan 5.1.7.2 bsp-kernel 5.1.1.139 cdr 5.1.4.4.1.04.a.729 cfs 5.0.141 core-telephony 5.1.2.28.136 core-telephony-provider 5.1.2.625 cte 7.5.1.00.A.506 cteapps-obt 5.1.3.189 cti 52.1.5.719 dev-tar 5.1.1.1 dhcp 4.1.0p1.38 dhcp-provider 5.0.200 dialogger 45.1.6.717 dsp-firmware 5.1.46.10.40.9.68 dtiplatform 5.1.1.675 element-manager 62.0.5.410 element-manager-docs 5.0.36 elsie_timezone_32.tgz elsie_timezone_32.36 feps 5.1.34.707 gap 5.1.10.286 iptel-mrs 5.1.30.441 iptelprovideragent 5.1.2.734 lan-provider 5.0.313 license-provider 5.0.504 lms 5.1.1.594 log-provider 5.1.3.721 mailsend 5.0.19 mgs 5.1.34.737 modemcc 52.0.506 mof-db 2.91.527 mps 5.1.31.740 mpsmi 5.1.29.693 ncgl-ntp 5.0.9 nnu 45.0.235 nnu-pdrd 45.2.587 openssh 5.3p1.17 pal 5.0.100 perfmon 5.1.1.640 psm 5.1.2.637 qos-monitor 5.1.1.304 recovery 5.1.1.689 recovery-config 5.0.160 remotex 5.0.86 samba 3.0.5.37 scd 5.1.12.714 set-template-provider 5.0.204 snmp-provider 5.1.2.721 software-management 5.1.6.639 software-management-provider 5.1.2.681 src 5.1.13.142 srg 5.1.10.747 system-provider 5.0.507 system-release 9.0.1.74.660 timeservice 5.0.15 upgrade_fixes 5.0.2.1 utps 5.1.43.742 voicemail 50.1.28.726 webpage 5.1.3.485 Constituent Updates: =================== New updates for this SU: ------------------------ BCM050.R500.CORE-TELEPHONY-143* BCM050.R500.UTPS-140* BCM050.R500.SRG-139* * It has not been released as an 'atomic' patch Updates from previous SU: -------------------------- BCM050.R500.SAMBA-138 BCM050.R500.ELEMENT-MANAGER-137 BCM050.R500.VOICEMAIL-136 BCM050.R500.BEM-133 BCM050.R500.CDR-132 BCM050.R500.IPTEL-131 BCM050.R500.CORE-TELEPHONY-130 BCM050.R500.SRG-129 BCM050.R500.UTPS-128 BCM050.R500.SRG-126 BCM050.R500.UTPS-125 BCM050.R500.SRC-124 BCM050.R500.VOICEMAIL-123 BCM050.R500.KERNEL-121 BCM050.R500.SNMP-PROVIDER-120 BCM050.R500.CORE-TELEPHONY-119 BCM050.R500.SRC-114 BCM050.R500.SRG-112 BCM050.R500.UTPS-111 BCM050.R500.BCM-to-IPO-Migration-110 BCM050.R500.VOICEMAIL-108 BCM050.R500.CORE-TELEPHONY-107 BCM050.R500.SRC-94 BCM050.R500.CORE-TELEPHONY-105 BCM050.R500.TIMEZONE-104 BCM050.R500.SRG-103 BCM050.R500.UTPS-102 BCM050.R500.GAP-101 BCM050.R500.DSP-FIRMWARE-99 BCM050.R500.CORE-TELEPHONY-98 BCM050.R500.CTI-96 BCM050.R500.VOICEMAIL-93 BCM050.R500.CORE-TELEPHONY-92 BCM050.R500.RECOVERY-91 BCM050.R500.SCD-90 BCM050.R500.SRG-88 BCM050.R500.UTPS-87 BCM050.R500.DSP-FIRMWARE-84 BCM050.R500.BEM-82 BCM050.R500.ELEMENT-MANAGER-81 BCM050.R500.CORE-TELEPHONY-80 BCM050.R500.UPGRADEPATCH-79 BCM050.R500.VOICEMAIL-75 BCM050.R500.COMBO-78 BCM050.R500.SOFTWARE-MANAGEMENT-PROVIDER-76 BCM050.R500.IPTEL-73 BCM050.R500.CORE-TELEPHONY-72 BCM050.R500.DSP-FIRMWARE-71 BCM050.R500.CTE-69 BCM050.R500.CTE-60 BCM050.R500.GAP-74 BCM050.R500.CORE-TELEPHONY-68 BCM050.R500.SRC-MPS-66 BCM050.R500.SRG-56 BCM050.R500.UTPS-54 BCM050.R500.CORE-TELEPHONY-53 BCM050.R500.CDR-39 BCM050.R500.VOICEMAIL-61 BCM050.R500.IPTEL-62 BCM050.R500.CORE-TELEPHONY-57 BCM050.R500.VOICEMAIL-51 BCM050.R500.CORE-TELEPHONY-50 BCM050.R500.MPS-49 BCM050.R500.DSP-FIRMWARE-48 BCM050.R500.CORE-TELEPHONY-44 BCM050.R500.PSM-43 BCM050.R500.CTI-42 BCM050.R500.VOICEMAIL-41 BCM050.R500.DSP-FIRMWARE-40 BCM050.R500.MBN-37 BCM050.R500.SCD-36 BCM050.R500.QOS-MONITOR-35 BCM050.R500.IPTEL-34 BCM050.R500.SOFTWARE-MANAGEMENT-33 BCM050.R500.CTE-32 BCM050.R500.VOICEMAIL-29 BCM050.R500.ANALOG-PROFILES-27 BCM050.R500.SSH-26 BCM050.R500.SRG-23 BCM050.R500.UPS-22 BCM050.R500.IPTEL-19 BCM050.R500.SOFTWARE-MANAGEMENT-18 BCM050.R500.COMBO-14 BCM050.R500.APSServer-13 BCM050.R500.DHCP-12 BCM050.R500.FEPS-11 BCM050.R500.SOFTWARE-MANAGEMENT-10 BCM050.R500.FEPS-9 BCM050.R500.PSM-7 BCM050.R500.Call-Recording-6 BCM050.R500.APP-Launcher-5 BCM050.R500.ANALOG-PROFILES-3 BCM050.R500.APPP-OBTP-1 BCM050.R500.SU.System-001.200911 Dependencies: Required Updates: - BCM050.R500.CALLPILOTDESKTOPMESSAGING-100 or later Updates should be applied in the following order: - BCM050.R500.CALLPILOTDESKTOPMESSAGING-100 or later - BCM050.R500.SU.System-021.201402 Product Dependencies: None Size: 115.70 MB Size of changed content since last Smart Update: 0.03 MB System Impact: Time to apply approximately 10 minutes Does update application force reboot: Yes Over last Cumulative Smart Update: Yes Over default content: Yes Other Impacts: All services will be unavailable during the update until the system reboot completes. Limitations: The following 2 limitations are specific to BCM <-> SCS interoperability. - Codec renegotiation during xfer to auto attendant on SCS. In this scenario, a call from PSTN gets tandemed to a set on SCS. The SCS user attempts to transfer to another SCS set, but it supports a different codec from what the first set on SCS supports. The transfer failed, because there is no overlap in the offered Codecs and the Codec supported by the target. The workaround is for all the SCS sets to support the same Codec. Q02036115 - CLID shows as anonymous during a double blind transfer. Anonymous shows up when testing the following scenario: - Set1 on SCS calls PSTN through BCM - Set1 blind xfers the call to set2 on SCS. On Set2, name is shown as transfer and DN of transferor is shown. - Set2 then blind xfers the call to set3 on scs. On set3 we only see anonymous. Q02036122 Any UPS device used with the BCM50 platform must be USB 1.1 compatible. If connecting a non USB 1.1 device, a USB 1.1 hub (or other converter) must be used. Update Removable: No New updates description: ------------------------ Software Update BCM050.R500.CORE-TELEPHONY-143 description ----------------------------------------------------------- 1.BCM digital user is not able to hear the announcement from CISCO service provider, when the PSTN subscriber is not available. This update resolves this issue. wi01133324 2.IP 1210 with headset causes intermittent phone lockup. Users cannot transfer, cannot get dialtone. This update resolves the issue. wi01141886 Software Update BCM050.R500.UTPS-140 description ------------------------------------------------- 1.Inclusion of UNIStim 5.5.1 0621C8T,0623C8T,0624C8T and 0625C8T for IP phones i2007, 1110, 1120e and 1140e respectively.062AC8T for IP phones 1210, 1220 and 1230. wi01124863 Software Update BCM050.R500.SRG-139 description ------------------------------------------------- 1.Inclusion of UNIStim 5.5.1 0621C8T,0623C8T,0624C8T and 0625C8T for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8T for IP phones 1210, 1220 and 1230. wi01124863 Previous updates description: ----------------------------- Software Update BCM050.R500.SAMBA-138 description -------------------------------------------------- 1. System Backup on Network shared folder on Win Vista and higher release fails. System backup fails as the smb.conf file was not updated. This patch updates the smb.conf file and facilitates backup on network shared folders of Win Vista or higher release. wi01077709 Software Update BCM050.R500.ELEMENT-MANAGER-137 description ----------------------------------------------------------- 1. IP Trunks in BCM 5.0 Element Manager shows Non-supported CODEC (G723). User can choose G723 as a supported codec for IP trunks though it is not supported. This update resolves the issue by removing the G723 option from the IP Trunks. wi01061069 2. Non-supported CODEC (G723) showing as available in BCM 5.0 Element Manager. User can choose G723 from a drop down list of supported codec for IP sets though it is not supported. This update resolves the issue by removing the G723 option from the list. wi01061066 Software Update BCM050.R500.VOICEMAIL-136 description ------------------------------------------------------ 1. IP sets lose connection with BCM. An user logs into a MeetMe conference by entering access code and presses '#', and if he eventually waits then all IP sets will go down. This update corrects the issue. wi01061352 2. Unable to connect and retrieve data from BCM - RCC Bad XML issue. The RCC gets stuck whenever it gets the NULL priority Info for Skillset call. This update corrects the problem by resolving the NULL priority info issue. wi01062190 Software Update BCM050.R500.BEM-133 description ----------------------------------------------- 1. 64 bit support for CallPilot Desktop Messaging This update makes two separate links available for CallPilot Desktop Messaging download on the web page- one for 32-bit OS and the other for 64-bit OS. wi01090500 Software Update BCM050.R500.CDR-132 ------------------------------------ 1. CDR Live Data sent by the BCM has some elements missing. This issue happens for long calls where there is huge call data. The part of Cdr server which is responsible for sending the data to live clients, is not able to cope up with huge call data. This update resolves the issue. wi01080862 Software Update BCM050.R500.IPTEL-131 ------------------------------------- 1. Call coming from PSTN is answered by a set in Normal mode and then the call gets transfered to another normal mode set. There is a one way way speech path found. This update resolves the issue. wi00728987 2. Outgoing call to mobile phone does not have speech patch when connecting to the mobile mailbox for some of the subscribers. This update resolves the issue. wi01060763 3. BCM50 calls to B5800 that blind transfers to CS1K Unistim phone. The call is dropped on CS1K Unistim when CS1K Unistim phone answers the call. This update resolves the issue. wi01061359 4. No voice path between CS1K SIPline phone and BCMx50R5 phone when using Call sender feature on Call Pilot. This update resolves the issue. wi01062572 5. CS1K calls BCM, upon answering the call BCM does consultative transfer to SM. Once SM retrieves the call after hold, BCM starts auto dialing to SM continuously.This update resolves the issue. wi01062180 6. Local call on BCM50R6 when blind transferred to B5800 over SIP results in one way speech path. This update resolves this issue. wi01062920 7. There is no voice path on SIP call originating from BCM to B5800 which is forwarded to CS1K because BCM is not able to send a re-INVITE with proper IP address in SDP.This update resolves this issue. wi01061534 8. Speech path issues faced during , transferring the call and while redirecting the call back to Centralised mail on CS1K. This update resolves this issue. wi01061815 Software Update BCM050.R500.CORE-TELEPHONY-130 --------------------------------------------- 1.Feature icons may not be retained in KEM/set keys. Feature icons will not retain in KEM keys or set keys, when any key is programed or reprogramed. This update resolves the issue. wi01062950 2.No OLI from BCM50 to BCM450 Trunks. BCM 50 R6 connected to BCM450 R6 using either H323 or Sip trunks in direct mode does not send OLI from BCM 50 out over the PRI lines connected to the BCM450 R6 wi01062942 3.AA answers in half the ring cycles configured for Sweden market profile. In Sweden market profile,the Autoattendant is configured to answer incoming calls after 12 rings. However,the call gets answered by the AA after 6 rings. This update resolves the issue. wi01062939 4.Call forward to Broadcast Hunt Group does not work. When an analog incoming call on a set gets forwarded to broadcast HG where all the members of the HG also have the appearance of the incoming analog trunk, then call is not presented to the HG members. This update resolves the issue. wi01062878 Software Update BCM050.R500.UTPS-128 ------------------------------------ 1.Inclusion of UNIStim 5.5 0621C8Q,0623C8Q,0624C8Q and 0625C8Q for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8Q for IP phones 1210, 1220 and 1230. UNIStim Software Release 5.5 provides minor feature enhancements and numerous quality improvements have been delivered with this UNIStim 5.5 software release. wi01066908 Software Update BCM050.R500.SRG-126 ----------------------------------- 1.Inclusion of UNIStim 5.4 x25,x24, x23 and x21 for IP phones i2007, 1110, 1120e and 1140e respectively. x2A for IP phones 1210, 1220 and 1230. UNIStim Software Release 5.4 provides minor feature enhancements and numerous quality improvements have been delivered with this UNIStim 5.4 software release. wi01055208 Software Update BCM050.R500.UTPS-125 ------------------------------------ 1.Inclusion of UNIStim 5.4 0621C8L,0623C8L,0624C8L and 0625C8L for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8L for IP phones 1210, 1220 and 1230. UNIStim Software Release 5.4 provides minor feature enhancements and numerous quality improvements have been delivered with this UNIStim 5.4 software release. wi01055208 Software Update BCM050.R500.SRC-124 ----------------------------------- 1.SR: 1-3824348881: PCR feature generating "Failed to record a call" alarms regularly Professional call recording feature fail to record calls which are forwarded from application DNs and raised the "Failed to record a call" alarms. wi01042611 2.SR 1-3617118047 PCR feature trying to record calls answered by Application Dns Professional call recording feature tries to record calls which are answered by application DNs. wi01007452 Software Update BCM050.R500.VOICEMAIL-123 ----------------------------------------- 1. Message Forwarding .From. Email address field is not applied to emails sent. When using Message forwarding, voice messages are not getting forwarded when "From" E-mail address is configured in CallPilotManager with BT SMTP server. This update will correct the issue. wi01049219 Software Update BCM050.R500.KERNEL-121 -------------------------------------- 1. System rebooted on its own. System reboots on its own and reboot reason being "Hardware Watchdog". This issue is seen because of power save feature enabled in CPU. This update fixes the issue by disabling the power save feature in CPU. wi01049973 Software Update BCM050.R500.SNMP-PROVIDER-120 --------------------------------------------- 1. SNMP service not running after reboot of BCM SNMP service will not be running after the BCM reboot. This update will start the service if SNMP is enabled, once the BCM is rebooted. wi01036120 Software Update BCM050.R500.CORE-TELEPHONY-119 ---------------------------------------------- 1.SIP Trunks get locked up When incoming SIP call contains the digits that match the destination/called systems destination codes and there is no Remote Access Package allowing the tandem call, the SIP trunks get locked up. This update resolves the issue. wi01025217 Software Update BCM050.R500.SRC-114 ----------------------------------- 1. PCR In the recorded audio file the first 90 seconds or so is missing The root cause was that SRC (PCR) was blocked in a CTE function call and was delayed to handle the other call recording. The fix was to unblock SRC from CTE function and made it available to handle the other recordings. WI00935893 2. BCM stops sending PCR emails The root cause was that the call recordings were not made due to SRC (PCR) blocked on CTE function calls and therefore no emails were sent. The fix was unblock SRC from CTE function calls. WI00959359 Software Update BCM050.R500.SRG-112 ------------------------------------ 1. Inclusion of UNIStim 5.3 0621C8J,0623C8J,0624C8J and 0625C8J for IP phones i2007,1110, 1120e and 1140e respectively. 062AC8J for Ip phones 1210, 1220 and 1230. UNIStim Software Release 5.3 provides minor feature enhancements. Five customer reported cases have been closed and numerous quality improvements have been delivered with this UNIStim 5.3 software release. Visit http://support.avaya.com/css/P8/documents/100152833;CSSSESSIONID= D2GMTgvRQ2QJjrfkNG5YTnJ4kSxqKJvL9RnN8hRY32SYhGJws8Vr!170487718 for the detailed bulletin. wi00970246 Software Update BCM050.R500.UTPS-111 Description: ---------------------------------------------------- 1. Inclusion of UNIStim 5.3 0621C8J,0623C8J,0624C8J and 0625C8J for IP phones i2007, 1110, 1120e and 1140e respectively. Also, 062AC8J for 1210, 1220 and 1230 sets. UNIStim Software Release 5.3 provides minor feature enhancements. Five customer reported cases have been closed and numerous quality improvements have been delivered with this UNIStim 5.3 software release. Visit http://support.avaya.com/css/P8/documents/100152833;CSSSESSIONID= D2GMTgvRQ2QJjrfkNG5YTnJ4kSxqKJvL9RnN8hRY32SYhGJws8Vr!170487718 for the detailed bulletin. wi00970246 Software Update BCM050.R500.BCM-to-IPO-Migration-110 Description: -------------------------------------------------------------------- 1. Migrate the existing 1120, 1140, 1220 and 1230 series UNIStim sets to SIP based sets.Sets should also redirect themselves to the IPO when BCM/SRG is replaced with an IPO without manual intervention. When the TFTP server is ready user can navigate to a specific area of EM(Configuration->Resources->IpSets->Migrate Sets to IPO )and provide the IPO IP address. This TFTP address is persistent and can retain its value across BCM/SRG reboot and EM restart. DHCP server should be turned OFF in case IP sets are in DHCP ON mode and user wants to use a different DHCP server (other then BCM or Third party DHCP server) just before actual migration starts. User should press the "Migrate Now" button to start actual migration process and all supported sets will reboot.Upon reboot UNIStim sets will be able to send Read Request to the IPO (provisioned IP address) and download the configuration files. Sets are capable of reading configuration files and download SIP firmware and redirect themselves to an IP as per device configuration. wi00970249 Software Update BCM050.R500.VOICEMAIL-108 Description: ------------------------------------------------------- 1. Incorrect numbers were showing in RCC reports. The problem was that the logout information for some agents was not getting updated correctly after which any calls to the skillset were being reported as unstaffed.This update resolves this issue by introducing an additional check at the time of logout and updates tables accordingly. wi00900452 2. French Language prompt change French textprompt 'recu' in Mailbox Manager had not been translated correctly. This update resolves this by rectifying the French word. wi00908487 Software Update BCM050.R500.CORE-TELEPHONY-107 Description: ------------------------------------------------------------ 1. Intercom key locked and unable to make or receive calls Set displays "No free buttons" while going off hook or trying to seize the line after a TAT scenario. No calls can be made or received from the problematic set. This update corrects the issue. wi00958750 2. Auto Attendant plays incorrect greeting. Incoming calls on T1 E&M auto answer trunks hear the generic greeting "enter the mailbox number or press # for company directory" when answered by the auto attendant.This update corrects the issue. wi00962042 Software Update BCM050.R500.SRC-94 Description: ------------------------------------------------ 1. Unnecessary alarms are causing issues with reporting tools Certain events are triggering alarms that contain irrelevant debug information. This information is causing issues with reporting tools used to monitor alarms. This update prevents those alarms from being displayed. wi00874947 2. Emailed recordings are incomplete Professional call recording is configured to forward recordings via email. The recordings are not complete. This update should ensure the complete and correct recording is captured. wi00850243 Known Issue: A new issue (which is "no attachment" on some of the emails) is observed in the designer load with the fix wi00850243, and the WI wi00908744 has been raised for that, which is being worked. 3. Stop Professional call recording via F996 The fix provides a manual method to stop a call recording by pressing Feature 996 when the call recording is in progress. wi00864355 Software Update BCM050.R500.CORE-TELEPHONY-105 Description: ----------------------------------------------------------- - Crosstalk on IP sets when outgoing calls are made over PRI trunk. Crosstalk is heard on the IP set when an autodial key, configured with the destination code is pressed to make an outgoing call on the PRI trunk. This update corrects the issue. wi00868013 Software Update BCM050.R500.TIMEZONE-104 Description: ------------------------------------------------------ - DST Cancellation for Russia On February 8, 2011, cancellation of DST in Russia was made official. An hour was added in March 2011 for the last time, and clocks will not move back again in the fall. This fix updates OS package to accommodate this day light saving cancellation. wi00942733 Software Update BCM050.R500.SRG-103 Description: ------------------------------------------------- - UNIStim5.2 wrapping for Mx50 R5 Unistim 5.2 supports the Sets with New LCDs which will be released as part of the Cost Reduction Program.UNIStim Software Release 5.2 delivers quality improvements for all IP Deskphones including software fixes for over sixty work items, and resolution of seven customer reported cases. It fix following isssue, During speakerphone conference calls using 2007 IP Desk phone, the 2007 may beep and mute itself after some period of time. Inclusion of UNIStim 5.2 0621C8G,0623C8G,0624C8G and 0625C8G for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8G for IP phones 1210, 1220 and 1230. wi00937489 - Too long RUDP re-transmission (30 ms) Too long RUDP re-transmission worsens the muting problem at beginning of call with lost RUDP packet. This update corrects a condition where RUDP re-transmission time (1.5s) is too long. The issue is resolved by changing the timeoutLength value. wi00867328 Software Update BCM050.R500.UTPS-102 Description: ------------------------------------------------- - UNIStim5.2 wrapping for Mx50 R5 Unistim 5.2 supports the Sets with New LCDs which will be released as part of the Cost Reduction Program. UNIStim Software Release 5.2 delivers quality improvements for all IP Deskphones including software fixes for over sixty work items, and resolution of seven customer reported cases. It fix following isssue, During speakerphone conference calls using 2007 IP Desk phone, the 2007 may beep and mute itself after some period of time. Inclusion of UNIStim 5.2 0621C8G,0623C8G,0624C8G and 0625C8G for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8G for IP phones 1210, 1220 and 1230. wi00937489 - Too long RUDP re-transmission (30 ms) Too long RUDP re-transmission worsens the muting problem at beginning of call with lost RUDP packet. This update corrects a condition where RUDP re-transmission time (1.5s) is too long. The issue is resolved by changing the timeoutLength value. wi00867328 Software Update BCM050.R500.GAP-101 Description: ------------------------------------------------- - Security settings corrupted when "Password History" enabled in EM. Login with user as nnadmin , default password and there will be no issues on immediate backup of the BCM. After changing the password on the BCM there are issues with performing immediate backups or taking logs from the BCM. This update will correct the issue. wi00904444 Software Update BCM050.R500.DSP-FIRMWARE-99 Description: -------------------------------------------------------- - T38 Fax fails when CNG tone is received after T38 switching Inbound T.38 fax calls are failing to the Avaya BCM450 when going through the CS2KCombo gateway using VSP3. This update ignores the CNG tone received by BCM from the far-end after T38 switching has happened, allowing the call to be answered correctly. wi00881513 Software Update BCM050.R500.CORE-TELEPHONY-98 Description: ---------------------------------------------------------- - After applying SU2-2 analogue line lock ups Calls which get answered by Auto Attendant through analog lines get locked if the calling party disconnects the call without pressing any option of the Auto Attendant. This update corrects the issue. wi00856047 - IP sets cease playing of Background Music Intermittently, IP sets cease playing the background music, even though the packet captures show music streaming to the phone on the correct ports. wi00856009 Software Update BCM050.R500.CTI-96 Description: ----------------------------------------------- - RCC reports contained inaccurate data. Due to Network callback feature, when the transferred callcenter call is given back to agent, it is considered as a new call. But the original call details where not cleared from agent leading to the discrepancy in the RCC reports. This update corrects the issue by clearing the call details from agent. Wi00729124 - Transfer to voicemail stops working. Transfer to voicemail (feature 986) stops working on some sets. When the F986 is invoked and the mailbox number is entered, the call is not transferred to voicemail and it stays on hold. This was happening due to a mismatch in the set table of CTI. This update corrects the issue by fixing the set table. Wi00578136 Software Update BCM050.R500.VOICEMAIL-93 Description: ----------------------------------------------------- - Mailbox Manager OAM prompts: Text that needs to be corrected from English to French. Some of the textprompts were in English even when French language was selected. This update resolves this issue by translating all the prompts to French. wi00865648 - Unable to use F989 or Voicemail When F989 is used to record a call, the temporary copy of the recording does not get deleted. This blocks a lot of BCM disk space and in the long run, there was no space left for new calls/messages to be recorded. This update deletes the temporary copy of the recording from the BCM thereby resolving the hard disk space issue. wi00856050 Software Update BCM050.R500.CORE-TELEPHONY-92 Description: ----------------------------------------------------------- - One way speechpath on meet me conference. Intermittently a one way speech path may occur when setting up a 3 party conference CALL. If a conference member mutes himself and then disconnects from the conference, speech resources are not properly cleaned up. If members of a subsequent 3 party conference use this improperly released resource they may experience one way speechpath. wi00875958 - Tandem Calls from PRI -> BCM450 A - > SIP -> BCM 450 B - > SET get no CLID CLID intermittently displays on destination telephone after tandem from PRI to SIP. Using the "INFO" button or Feature 811 only toggles Calling Name and Line. CLID does not display. wi00892879 - Intermittently one-way speech with Meet-Me conference. When a meet-me conference mutes himself and then goes into hold, now all the participants in the conference drop the call, the held participant will be released by the conference Server. The conference resource used by him remains in MUTE state. So for the next conference in the system whichever participant is allocated with this MUTED. This update corrects this issue. wi00839791 - One way speech with Meet-Me conference When a meet-me conference user enters into the conference and gets unheld after being held. The user gets muted. This update corrects the issue. wi00903480 Software Update BCM050.R500.RECOVERY-91 Description: ----------------------------------------------------- - The Sftp transfer fails for big sized backup files. The scheduled SFTP backup transfers the partial backup file to server if backup size is large (>100MB).This is because of premature death of ttyw window. This update resolves this issue by running the "SCP" command on the background thus not allowing the "ttyw" component not to be killed. wi00885449 Software Update BCM050.R500.SCD-90 Description: ------------------------------------------------ - One-way speech path on CFNA calls to CS1K over H323. All IP trunks related configuration PDR entries that are required by feps were missing in the system. This update resolves the issue. wi00827256 - Under certain scenarios, BCM memory can be exhausted. One of the big memory users is BCM HTTP server. The fix to this WI is to optimize the HTTP server memory usage so that BCM has more free memory for providing services to its customers. wi00850091 Software Update BCM050.R500.SRG-88 Description: ------------------------------------------------ - SR 1-1418760772: When calling 12xx series IP sets the called parties speech is muted for ~1.5s The first few seconds of conversation is muted for calls to IP sets. When calling 12xx series IP sets, the called party speech is muted for the first 0.5-1.5 seconds due to delayed acknowledgement from 12xx set to BCM for setting of speech path. Inclusion of UNIStim 5.1 solves this issue. 0621C8D,0623C8D,0624C8D and 0625C8D for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8D for IP phones 1210, 1220 and 1230. wi00881909 - SRG: IP Sets stay in "unknown mainoffice state" Some of the phones drop from normal mode to local mode and remain in local mode (even after the WAN comes up) with the reason "unknown mainoffice state". To overcome the problem we need to reboot the phone or use element manager to redirect sets to normal mode. wi00728993 - SRG: no alarm to indicate Local Mode -Voice/UnknownMainOfficeStatus on SRG No alarm or SNMP trap to indicate a set has gone into local mode logged as "Local Mode -Unknown Main Office Status(RedirectRemote) - Type(BU)". New alarm has been added to resolve this issue. wi00577763 - Cannot enter an IP address with 255 as the third octet This solution makes 0-255 as an acceptable value for all the IP address octets for primary NCS address and alternate NCS address in SRG EM tab. wi00578201 Software Update BCM050.R500.UTPS-87 Description: ------------------------------------------------ - SR 1-1418760772: When calling 12xx series IP sets the called parties speech is muted for ~1.5s. The first few seconds of conversation is muted for calls to IP sets. When calling 12xx series IP sets, the called party speech is muted for the first 0.5-1.5 seconds due to delayed acknowledgement from 12xx set to BCM for setting of speech path. Inclusion of UNIStim 5.1 solves this issue. 0621C8D,0623C8D,0624C8D and 0625C8D for IP phones i2007, 1110, 1120e and 1140e respectively. 062AC8D for IP phones 1210, 1220 and 1230. wi00881909 Software Update BCM050.R500.DSP-FIRMWARE-84 Description: --------------------------------------------------------- - BCM 5.0: Echo on IP calls during double talk This update makes adjustments to the DSP echo canceller parameters for detection of double talk (2 people speaking at once) and regular echo (single talk) to minimize echo on calls to the public network. wi00854612 Software Update BCM050.R500.BEM-82 Description: ----------------------------------------------- - CallPilot: Outlook 2010 support should be mentioned on the HTML download page. CallPilot Desktop Messaging - Microsoft Outlook 2010 is supported from version 05.00.41.112. This information has been updated in the CallPilot DM download page for BCM. wi00868722 Software Update BCM050.R500.ELEMENT-MANAGER-81 Description: ----------------------------------------------------------- - System speed dial are sometimes deleted when clicking on the next line in Element Manager There is a race condition between the Edit Event and Select Event. When editing a row, if the next row is selected too quickly, the edited entry will be deleted. This update will resolve this issue. wi00854633 - EM v.62.0.0 does not allow Shift 9 [(] and Shift 8 [*] to be used as a characters in system passwords. The fix is to now use Shift 9 & 8 key presses as shortcuts for opening and closing the Network Element view respectively. wi00873718 - NCM operation "Import BCM Configuration" failes while retrieving Set Templates. This happens if any of the Set Template node has one of its Set button programmed with HuntGroup or AnswerDN or Lines. wi00868385 Software Update BCM050.R500.CORE-TELEPHONY-80 Description: ---------------------------------------------------------- - Coretel crash due to invalid TN (logevent 115) This update corrects the referencing of NULL message pointer which results in a crash of the core telephony component. wi00854606 - Unable to leave VM when Telephony Audio Collection Service activated. When the Telephony Audio Collection Service (TACS) feature is invoked on a set and we try to invoke any Voice mail on the same set, the voice mails sent to the called set do not get delivered. wi00860199 - Cannot program KIM autodials and features using "drop-down" keys through Element Manager Unable to program KIM auto-dials and features "drop-down" keys through Element Manager once a second KIM is added to a T7316E wi00854261 - VoIP trunking stops working and requires reconfiguration. Due to a Nill pointer reference the coretel component was crashing. This caused VoIP trunks to fail and after coretel came back up the VoIP trunks had to be reconfigured. wi00848997 Software Update BCM050.R500.UPGRADEPATCH-79 Description: -------------------------------------------------------- - There have been a few reports from the field detailing some SIP settings being lost (defaulted) after upgrading from 50R5 to 50R6. This patch will prevent the SIP settings from being lost (defaulted) during the upgrade. This patch must be applied prior to upgrading to R6. wi00865516 Software Update BCM050.R500.VOICEMAIL-75 Description: ----------------------------------------------------- - CC Calls are not presented to active agents A call center call which has been answered by CDN more than 50 times, Shall not be answered any further. This results in the call being left unanswered/unassigned even when agents became available. This update corrects the problem by removing the hard limit of 50 as the number of times the CDN would answer any call. wi00829597 - Mailboxes are getting stuck "in use". When accessing mailboxes (F981), users may receive the response of "in use" and will not be able to access the mailbox. This problem has been seen after upgrading from BCM400 Rls. 4.0 to BCM450 Rls. 5.0. This update resolves this issue. Wi00847070 - (RCC) 2.45.101, 103, & 104 download stops with CannotConnecttoDB For Caller Input rule configuration, step number greater than 20 was causing RCC download to stop. The maximum permissible value of step number is 20 and a value greater than that should not be allowed. This update checks the step number value and if it is greater than 20, it is defaulted to 1. wi00729149 - RCC is not able to download call data from the BCM due to Invalid XML data. The RCC download of new call data will stall when invalid DNIS (Dialed Number Identifier Service) information is received. When encountered, this update will change the invalid DNIS information to "0" allowing RCC to download the call data. wi00728838 - RCC is not able to download call data from the BCM due to Invalid XML data. The RCC download of new call data will stall when invalid DN (Directory Number) information is received. When encountered, this update will change the invalid DN information to "0" allowing RCC to download the call data. wi00578145 - Not Ready activities are missing from XML A CC call when presented to one agent but answered by another agent using Pickup Group would intermittently cause invalid state transitions for the first agent. This would cause the call id to remain active with the first agent giving rise to discrepancies in RCC agent reports. The fix includes clearing the call id from the first agent if any invalid state transition occurs. wi00578144 - Messages Forwarding Not being marked on Delivery Message forwarding has been configured to delete messages from the users mailbox when delivered to the specified email recipient.The message are being delivered, and we can see the delivery receipt being returned to the BCM, but the BCM is not deleting the original message.In this case the problem is with delivery status. While parsing the last msg mime file it doesnot match with the delivery status and the message will not marked on delivery.This update now handles the DSN properly to make sure it's not NULL. wi00733428 - Messages Forwarding Original Msg Not being deleted on Read Message forwarding has been configured to delete/read messages from the users mailbox when opened by the recipient. The message are being delivered, and we can see the read receipt being returned to the BCM, but the BCM does not delete/read the original message.The problem is with disposition notification status. While parsing the last msg mime file it does not match with the disposition notification status and the message will not marked/deleted on opened.This update now handles the DSN properly to make sure it's not NULL. wi00845278 - RCC is not able to download call data from the BCM due to Invalid XML data. The RCC download of new call data will stall when invalid Physical Line values i.e physical line value > 999 is received. This issue is resolved by introducing a check for valid range of physical line allowing RCC to download the call data. wi00856054 Software Update BCM050.R500.COMBO-78 Description: ------------------------------------------------- - BCM50 R5 clicking on Dect hand sets fix. On a BRI cNIC card there was an issue with clock selection due to which the clicking sound was heard on the Dect set. This update resolves the issue. wi00822131 Software Update BCM050.R500.SOFTWARE-MANAGEMENT-PROVIDER-76 Description: ------------------------------------------------------------------------ - Unable to use special characters ($ * ` " ' / ? and Space) in passwords to a FTP server for software updates of BCM via EM wi00729051 Software Update BCM050.R500.IPTEL-73 Description: ------------------------------------------------- - Outgoing T.38 fax calls over H.323 dropped by BCM BCM closes the logical channel because the far end RTCP port is set to 0 for T.38 codec. BCM interprets it as invalid transport address. wi00827742 - Tandemed SIP calls to PSTN fail if it does not answer within 10 seconds VoIP Gateway was ignoring the PROCEED message from Core and dropping the call if did not receive any other message within 10 seconds. wi00729003 - Incoming fax call fails when BCM is configured to use G.711 for fax. BCM ignores SDP offer with G.711 media description in re-INVITE after rejecting the initial T.38 offer because a flag was not reset properly. wi00834836 Software Update BCM050.R500.CORE-TELEPHONY-72 Description: ---------------------------------------------------------- - Analog Set will ring continuously (FNA) or provide dead air (FB) SRG Analog Set will ring continuously (when set to Forward No Answer) or provide dead air (when set to Forward Busy). wi00831988 - Tandemed SIP calls to PSTN fail if it does not answer within 10 seconds VoIP Gateway was ignoring the PROCEED message from Core and dropping the call if did not receive any other message within 10 seconds. wi00729168 Software Update BCM050.R500.DSP-FIRMWARE-71 Description: -------------------------------------------------------- - Fax receives and sends duplicate pages using SIP to SRG50 or CS1K Fax receives and sends duplicate pages due to the missing EOLs at the end of page from BCM side. This issue is resolved in this fix. Q02104860-01 wi00840478 Software Update BCM050.R500.CTE-69 Description: ----------------------------------------------- - CTE client intermitently can't connect to BCM Attempts by Vesta client to connect with the BCM fails due to a CoreTel timeout. This timeout occurs because the LAN CTE device table has been improperly populated with a secondary station index. wi00729046 Software Update BCM050.R500.CTE-60 Description: ----------------------------------------------- - BCM Monitor does not display E&M lines in use, if the line number is higher than 150. E&M trunks are working fine but do not display when in use in BCM Monitor. This update corrects the issue by checking the Line Number against the lowest possible Target Line Number - 1. Q02157110 - BCM Monitor shows incorrect status of IP Trunks. When an external outgoing call is made, from a set, and released quickly before the far-end responds, then the trunk status under BCM Monitor is shown incorrectly as active. This update resolves the issues as the necessary code changes are made in CTE which updates the trunk status correctly. Software Update BCM050.R500.GAP-74 Description: ----------------------------------------------- - Enhancements to authentication procedures This update includes improvements and enhancements to certain authentication procedures. wi00855088 Software Update BCM050.R500.CORE-TELEPHONY-68 Description: ---------------------------------------------------------- - Target lines are locked up. Target lines assigned to a phone for incoming calls are locking up. A After customer speaks with caller and hangs up, the target line is getting locked up. wi00729083 - 8x16 has 4 ports stuck in enabling After upgrade to BCM 6.0 the upper four ports of an 8 port analog trunk card will not enable. This affects GATM 8, 8x16, and ADID8 modules. wi00839353 - MWI, tone OR lamp, for analog phones on ATA2 not working Sets connected to ATA hardware are rejecting MWI lamp / tone update requests. Q02079632-01, wi00578097 Software Update BCM050.R500.SRC-MPS-66 Description: --------------------------------------------------- - False alarm raised due to a wrong alarm id mapping Once the TACS service starts, a wrong alarm is sent to Element Manager which causes wrong indication of the service. It was discovered that an incorrect alarm id mapping is found in TACS service functions and as a result, a critical alarm is raised by an irrelevant event. wi00836160 Software Update BCM050.R500.SRG-56 Description: ----------------------------------------------- - SRG: IP Sets stay in "unknown mainoffice state" CS1K is connected via WAN with its SRG. If the WAN fails then the IP Phones originally registered on the CS1K System registers with SRG. The Phones Status in the SRG is LOCAL MODE. After the WAN is up and running again, then the IP Phones start do register back to the CS1K. If the WAN fails again during the IP Sets is registering back to the CS1K, then the IP Set registers back to the SRG and its Status in the SRG is UNKNOWN MAINOFFICE STATE. In this State the SET never tries again to register back to the CS1K System, even when the WAN is up and running again. Q02142604-01 Software Update BCM050.R500.UTPS-54 Description: ------------------------------------------------ - A Bluetooth headset can lose connectivity with its paired IP set. The only way to make it work is to unpair the device, turn off Bluetooth on the phone and exit. Then go back in and turn on Bluetooth and repeat the pairing sequence. Inclusion of new UNIStim4.2 firmware solves this issue. 0623C7M,0624C7M and 0625C7M for IP phones 1110, 1120e and 1140e respectively. 062AC7M for Ip phones 1210, 1220 and 1230. Q02088099-02 Software Update BCM050.R500.CORE-TELEPHONY-53 Description: ---------------------------------------------------------- - Cannot select facility for External Autodial in EM When programming an autodial using Element Manager one is not prompted to enter what facility should be used (Routing Table, Prime Line, Line Pool). Q02151428 - Rotary Hunt Group not functioning correctly When an incoming call is blind transferred to a roatry hunt group, The first available set in the HG only gets a short ring blip, but on completion of the transfer, the call rolls to the next avialable set. Q02146813 - Call forward to Exchange UM fails with TRO on incoming call An incoming call to the SRG is forwarded to the users set in Normal mode on the main office. If TRO is active and the set actually has Call Forward All Calls setup on the main office to the Exchange UM server, the forwarded call will be disconnected. Q02091162-02 - Remote sites don't not get Ringback tone No ringback tone is audible to caller for outgoing tandem calls from BCM to PSTN on T1 E&M trunks to a BCM4.0 although call is actually ringing at the far end. This update resolves the issue. Q02118568-03 - No CLID transmission on transferred calls to CS1k over H.323 trunks When an incoming call to BCM transfers the active call to a CS1K set over h323 with f70 feature, the incoming line identifiers (CLID Information) are not transferred to customer. Q02046221-02 Software Update BCM050.R500.CDR-39 Description: ----------------------------------------------- - Fallback Call is not Recorded in CDR. The call details for the fallback call is not getting recorded in the CDR records. This update records call details for the fallback call. Q02117054 Software Update BCM050.R500.VOICEMAIL-61 Description: ---------------------------------------------------- - BCM all versions - # or * input rules stops RCC (Microsoft SQL based) download Customer was using # and * as single character, fixed length caller input rule for CC calls. These two characters are to be used as wildcard characters. This update has blocked the usage of # and * as caller input rules because these are wildcard characters and the BCM reserves a different meaning for them. Introduced a change in the GUI textprompt appropriately. Q02126983-03 Software Update BCM050.R500.IPTEL-62 Description -------------------------------------------------- - No speech path on calls forwarded over SIP to voicemail because BCM ignores SDP offer in re-INVITE. Q02146327, Q02170290, Q02168330, Q02125377-01 - Codec renegotiation across SIP trunk fails when far end sends re-INVITE because incorrect data type conversion causes comparision of SDP version number to fail. Q02129617 - No voice path on H323 slow start call with some endpoints A variable indicating FPP (frames per packet) is not initialized for some endpoint types in slow start calls, and can cause no voice path if not compensated for by the other switch. Q02087019-03 - Caller ID information is lost on PRI to SIP tandem calls If NI2 PRI signaling is used, the Caller ID may arrive shortly after the call setup from the PRI, and will not be properly propagated to a CS1K using MCDN. Q02093671-03 - BCM drops call if first contact in 300 Multiple Choices response is TCP transport, it does not read the rest of the Contact headers. Q02083699 - If T.38 fax is disabled over SIP while a T.38 fax transmission from BCM is attempted, the BCM rejects the destination's attempt to switch to T.38 in a manner that is incompatible with some service providers. This can cause the call to be left active, in an unpredictable state with no voice path. With this fix, the call will be torn down. BCMRELEASE-1092 - Directed Call Pickup not allowed for BCM SIP call Attempts to pick up BCM calls by SCS over SIP trunk were blocked by BCM not allowing REFER in unanswered state. Q02100613-02 Software Update BCM050.R500.CORE-TELEPHONY-57 Description ----------------------------------------------------------- - KEMs reboot when moving lines using Feature *81 When attempting to move lines from the main phone to the KEMs or between KEMs using Feature *81 on three KEMS added, after the third or fourth move all KEM modules on the phone will start rebooting themselves and any lines previously moved in the same feature *81 session move back to their original location. Q02156071 - No ring back on tandem calls. Incioming calls to a target line which tandem out of the BCM are disconnected after 2 rings if not answered, and the calling party does not hear ringback tone. Q02160900 - Direct pickup fails on SCS when call is originated from BCM Attempts to pick up BCM calls by SCS over SIP trunk were blocked by BCM not allowing REFER in unanswered state. See the note under 'Limitations'. Q02102264-02 - BCM <-> SCS interop: issue with Direct pickup on SCS when call is external to BCM 450r1 An incoming PSTN call tandems via BCM over a SIP trunk to SCS where it rings at set A. If, while set A is ringing, SCS set B attempts direct call pickup, the call pickup will succeed but there will be no media path connection. Q02130340-02 - CLID does not appear on analogue set Due to some anomaly, when calling an Analogue set on a GASI port no CLID of calling number appears for an internal or external calls. Q02063636-03 Software Update BCM050.R500.VOICEMAIL-51 Description: ----------------------------------------------------- - VoiceMail Read Receipts Enhancement to include Original Body of the Message A VoiceMail Read Receipts Enhancement has to be made for the read receipt to include the original message bodies with the receipt. This gives the user the ability to request a read receipt from a person listening to a message and actually return the original message back to the sender to tell them which message they listened to. The voice or fax original message bodies are included in the read receipts and can be listened to or viewed by F981 or Unified Messaging. This enhancement does not apply to AMIS certified messages. Q02032711-02 Software Update BCM050.R500.DSP-FIRMWARE-48 Description: -------------------------------------------------------- - BCM Faxes stop working after 3 Days Fax messages are failing due to a DSP lockup. This fix resolves the issue Q02111119 Software Update BCM050.R500.VOICEMAIL-41 Description: ----------------------------------------------------- - Full backup causes incorrect agent logon status If a full backup is taken while call centre agents are logged on the log status of those agents will be incorrect after the backup has completed. Q02051933-03 - Bad XML causing RCC download to stop A CC call is routed to an agent set which has CFNA (Call Forward No Answer) or another agent set configured as its AnswerDn. This generates an invalid reason id and as the result RCC gets stuck. This update generates a valid reason id and facilitates such call scenario. Q02057991-03 - RCC Stopped collecting data due to Bad XML from BCM The RCC gets stuck whenever it reads an invalid CLID from the database (DB). This update will populate "0" as CLID when encounters invalid CLID, enabling RCC to work smoothly. Q02115768-01 Software Update BCM050.R500.DSP-FIRMWARE-40 Description: -------------------------------------------------------- - Echo Canceller Improvements This change addresses a problem in which media gateway channels used by IP trunks or IP sets experience echo or muting of the speech path in one direction during periods in which speech is present in both directions (double talk). The change provides a balance for the amount of muting during double talk while improving echo suppression during single talk. The update also resolves the problem of clipping when a high volume signal is received from the far end. Q02082691-02 Software Update BCM050.R500.SCD-36 Description: ----------------------------------------------- - SSLV2 Security update for BCM5.0 Changes to the internal security audit will block SSL v2 entirely and ensure that only SSL v3/TLS v1 with a minimum of 128 bit level of encryption cipher is used. This update will make changes to ssl.conf and block future SSL v2 requests. Q02106222-03 Software Update BCM050.R500.QOS-MONITOR-35 Description: ------------------------------------------------------- - VoIP virtual trunk calls fail to connect Process qmond crashes due to a boundary exception in an array. This condition results in FEPS service failing to initialize properly therefore, no VoIP trunk calls can complete call setup. Q02114541 Software Update BCM050.R500.SOFTWARE-MANAGEMENT-33 Description: --------------------------------------------------------------- - Factory image patch cannot be applied After applying the December SU, when attempting to apply the factory image patch, the factory image patch does not display through the Element Manager. The December SU contained a fix that prevents patches of the wrong release and platform from being applied. Due to the time when the factory image was created, it contains different metadata that causes the fix to incorrectly identify the release version the patch is intended for. Q02111314 - Patch requested reboots delayed by 3 minutes Patches that require a reboot do not reboot right away but wait for 3 minutes before initiating the reboot. A flag that was set to allow for the Element Manager to display the patch complete dialogue boxes was not being cleared correctly. Q02102927 Software Update BCM050.R500.VOICEMAIL-29 Description: ----------------------------------------------------- - Dial by name not working correctly Once Auto attendant answers an incoming call, the caller dials an extension DN or a DN name that requires pressing the digit "8" twice, the call goes to voicemail since "88" is a voicemail access feature. This update resolves the issue. Q02056548-03 - Silent monitoring feature crashes CallPilot and makes CPU usage 98% The CPU spikes up and Callpilot becomes unresponsive if the agent being monitored by supervisor terminates the call before the supervisor ends the monitoring feature. This occurs when Silent Monitor is used in the Danish or Swedish Text prompts. This update resolves the issue. Q02056626-03 - FTP recorded info not being recorded by CCRSTEST FTP destination info for silent recording not being displayed by CCRSTEST page as the path for the sftp consists of ''. This update resolves the issue. Q02072737-01 Software Update BCM050.R500.ANALOG-PROFILES-27 Description: ----------------------------------------------------------- - Add regional profile for Switzerland (analog stations) to the Telephony Regions EM screen. Q02103473 - Add regional profile for UAE (disconnect supervision on analog trunks), which also supports E1 Digital trunks, to the Telephony Regions EM screen. Q02103474 - Add regional profile for Venezuela (disconnect supervision on analog trunks) to the Telephony Regions EM screen. Q02118435-01 Software Update BCM050.R500.CORE-TELEPHONY-50 Description: ---------------------------------------------------------- - BCM 5.0 Issue see with core telephony when leaving a conference call - ref lost. - If while recording a conference call, one of the conference participants places the call on hold, on call release, the speech connection may not be properly released resulting in dangling resources. - A set makes an outgoing call to 2 external parties, conferences them together and records the conference. If one of the external parties drops ' out of the conference, speech connection will be lost shortly after with the remaining conference member. Q02139464 - Nnsupport option for remote modem enable failed. If a remote modem session between the BCM and IP destination is severed, attempts to reestablish the connection will occasionally fail since the BCM thinks the previous session is still active. Q02150262 - Cannot answer incoming calls to IPsets with KEMS using LAN CTE Under high traffic conditions, when IP sets with KEMs installed, receive incoming calls they cannot be unable to answeed using LANCTE although all indictors are the TAPI is OK. Q02149267 - Intermittent call drops when incoming calls are answered Intermittently, incoming calls on analog lines are disconnected when answered. Q02091670-01 Software Update BCM050.R500.MPS-49 Description: ----------------------------------------------- - Unable to remotely log in using nnsupport account During certain times of the day, it is not possible to remotely log in to perform maintenance operations using the nnsupport account. Q02150262 Software Update BCM050.R500.CORE-TELEPHONY-44 Description: ---------------------------------------------------------- - Conference call is dropped An incoming and outgoing trunk are conferenced together through the BCM. When the set disconnects, the call is dropped instead of being transferred. Q02115424-03 Q02144072 - TRUNKS BECOME UNANSWERABLE Incoming calls on analog trunks can get locked up while in the ringing state. Q02144424 - No speech path on SIP trunk to SIP trunk FMFM call An incoming SIP call is directed to a destination set where Find Me Follow Me is enabled. The call tandems to 2 FMFM destinations. When the call is asnswered there is no speech path. This update resolves the issue. Q02136227 - Multiple Business Name version error in upgrade code. The MBN upgrade code does not update the version ID correctly for the MBN data structure. This can result in lost or defaulted data. Q02140413 - DND icons disappearing from KEMs attached to 1230 sets KEM icons may incorrectly display a monitored set as idle when it is in fact in Do Not Disturb mode. Q02076812-03 Software Update BCM050.R500.PSM-43 Description: ----------------------------------------------- - Selecting the Element Manager Administrator->Utilities->Ethernet Activity sometimes causes the Element Manager to report and error and disconnect. Q02120182-01 Software Update BCM050.R500.CTI-42 Description: ----------------------------------------------- - 'Voice Mail Busy - Try again' displays on sets when F981 is invoked Voicemail process F981 by invoking MakeCall() API/function. When there is no line assigned in the accessed Line pool, MakeCall() fails with 'device not responding' and this failed response is not being passed to voicemail. This update corrects the problem by sending failed response to voicemail. Q02072337-01 Software Update BCM050.R500.IPTEL-34 Description: ------------------------------------------------- - BCM SIP No Voice Path after blind transfer to Call Pilot A timing window exposed a state in which an event was not handled resulting in no speech path in certain transfer scenarios. Q01975905-01 - BCM SIP Fallback to PSTN too slow on WAN failure When the WAN connection is down, every attempted SIP call takes ten seconds to fail over. Q02112810 - BCM SIP call dropped on slow start transfer Some SIP servers negotiate media between endpoints by sending slow start INVITEs with no SDP. The BCM was not responding with a media offer sometimes, resulting in the call being dropped. Q02124559 - i2004 cannot add 4th KEM The i2004 phone will not come up after adding the 4th KEM unit. Q02067394-03 - SRG set F/W downloads every time it switches between normal and local. Because the SRG and the normal host may have different F/W for the IP sets, a download is forced each time the set registers to the new switch as the WAN goes up or down. Q02112423-0 - Inclusion of UNIStim 3.4 firmware release for IP sets i2001/i2002/i2004 phase 2 Inclusion of UNIStim 4.1 firmware release for IP sets 1110/1120E/1140E/1210/1220/1230/2007 Q02124398-02 Software Update BCM050.R500.MBN-37 Description: ----------------------------------------------- - Core telephony crash This problem could occur when an IP trunk with multiple associated media paths released a call. If an IP trunk has 2 or more media paths assigned when it released there is a possibility for the Coretel software to enter an infinite loop and lock up. An IP trunk could end up with 2 or more media paths either by : - multiple sets alerting for a call on the trunk, or, - additional media paths assigned via a spurious media path connect request which creating an extra media path when a set blind transfers a call to an IP trunk. (released while hearing the ringback.) In either case, if the IP trunk has multiple media paths assigned then when the IP trunk call is released resyulting in an infinite loop (software lockup). This update - prevents Core Telephony from sending a request to connect a media path when not required (preventing unexpected multiple media paths assigned to IP trunks), and - repairs a s/w error that could result in an infinite loop when an IP trunk with multiple media paths releases. Q02133182 - Intermittent Caller ID Failure Intermittently Caller ID information is not presented on the destination set for incoming calls over analog lines. Q02074343-03 - CoreTel reset during multi-part conference disconnect. When a multi party conference call was being released the core telephony component crashed due to a NULL poiner reference. Q02117999 - Can not cancel Hot Desking after transferring a call Set A, B, C and D: register to the BCM 1. From set B, use feature *999 to hot desking set A 2. From set C, press Intercom line and dial DN of set A. 3. Receive the call on set B and transfer the call to set D. 4. Set D receive the call and two way speech path is established between C and D. Set B released from the call by pressing Join soft key. 5. If one tries to Cancel hot desking from set A, it will be denied with a message announcing set B is on an active call. Q01899589-01 - Incoming DID redirected over MCDN SIP to CS1K CP AA is disconnected An incoming DID call which tandems through a BCM to a CS1K where it is answered by the CS1K Auto Attendant is disconnected with a release reason of "interworking unspecified." Q02091716-03 - TAPI agent cannot join held call An incoming held call cannot be retrieved using TAPI E911 applications. Q02111952-02 - Updated Network Name display allows per set / hunt group business name + sending of longer name The update provides Multiple Business Name facilities on a single BCM such that a single system can represent multiple "sub-tenants" from a Network Name Display perspective. - A Bcm now has up to 5 unique Business Names. o During an upgrade the previous single Business Name will be copied to Business Name 1. - Each Set and Hunt group in the BCM can be associated with 1 of the 5 business names, or no Business Name (None). o By default, each Set & HG is associated with Business Name 1. - When Network Name Display (NND) is to be generated for a related Set/HG's call, the associated Business Name (1 - 5, None) will be used. - Each Set and HG now has a "Long Name" field (up to 15 characters). o This field is used for NND only. o During an upgrade the current Set/HG name will be copied to the Long Name field. o There is an associated check-box "Use Long Name?". The default value is No (unchecked). o If Use Long Name is Yes, then this Long Name will be used in place of the Set or HG name when NND is to be generated for a call. - All NND truncation rules remain the same. o A generated NND can not exceed 15 characters total. o Set or HG [long] name being used in the NND will be truncated sufficiently such that the NND is no more than 15 characters. o There is no automatic insertion of a space ' ' between the Business Name and Set/HG [long] name in the generated NND. Q02100149 - CLID not displayed on Cfwd across SIP to BCM 5.0 When a Call is Call forwarded to another BCM 5.0 via SIP trunks CLID does not get passed to the receiving set. Q02105118 - Unable to re-direct a line to an international phone number via Element manager Unable to re-direct a line to an international phone number via element manager. One can successfully redirect the call for the same line and number using F84 from a telephone set. Q02112366 - SIP calls not disconnecting properly In some SIP call scenarios, it was found that as part of disconnecting a call, BCM will send a re-invite to put a call on hold and then BCM sends a BYE. This can cause an IP trunk to lock up. Q02109019 - IP phone display changes from French to English An IP set is configured to display in French. The user changes the name of an extension on the system using Feat**CONFIG. The display turns to English and Feat*502 no longer works to revert it back to French. Q02038936-01 Software Update BCM050.R500.CTE-32 Description: ----------------------------------------------- - Fallback Call does not Appear in BCM Monitor. The line on which a fallback call is routed does not appear in the BCM Monitor. This update corrects the issue. Q02117062 Software Update BCM050.R500.UPS-22 Description: ----------------------------------------------- - UPS is not being detected UPS connected to BCM50 R5 system is not being recognized. This is due to some missing device entries. This update resolves the issue. Q02113554 Software Update BCM050.R500.APSServer-13 Description: ----------------------------------------------------- - Intermittent false alarm and wrong status information in Auto Administration Manager (AAM) panel on the 'Tools' option of the Business Element Manager when applying updates. This update resolves the issue. Q02083846 Software Update BCM050.R500.SRG-23 Description: ----------------------------------------------- - CS2100 support by SRG50 R5 The logic to support CS2100 call server by SRG50 R5 has been added. Q01820671-01 Software Update BCM050.R500.SOFTWARE-MANAGEMENT-18 Description: --------------------------------------------------------------- 1. Factory image patch cannot be applied After applying the December SU, when attempting to apply the factory image patch, the factory image patch does not display through the Element Manager. The December SU contained a fix that prevents patches of the wrong release and platform from being applied. Due to the time when the factory image was created, it contains different metadata that causes the fix to incorrectly identify the release the patch is intended for. Q02111314 2. Patch requested reboots delayed by 3 minutes Patches that require a reboot do not reboot right away but wait for 3 minutes before initiating the reboot. A flag that was set to allow for the Element Manager to display the patch complete dialogue boxes was not being cleared correctly. Q02102927 Software Update BCM050.R500.COMBO-14 Description: ------------------------------------------------- Taiwan E1 feature This update introduces E1 trunk functionality to the new TaiwanE1 market profile. Q02037297-01 Russia Busy Tone Disconnect Supervision for GASI and GASM Russia Busy Tone Disconnect Supervision feature support for GASI and GASM is added in this update. This is a regulatory requirement in Russia and some other members of the CIS (Former Soviet Union) that there should be an indication from the station interface when the far end disconnects. Q02036546-01 Second Dial Tone for Digital Trunks This update provides a 2nd dial tone which is different from normal dial tone for Digital Trunks in Germany and Taiwan Profile. Q02065876 F900 for observed agent will show the observing supervisor If an observed agent makes an outgoing call, does a F900 then enters an account code, the DN of the supervisor secretly observing the agent is then shown. Q02060854-02 LAN CTE application becomes unresponsive The Admin server is allocating a different Secondary Station Index whenever the KEM is booting for reasons other than the IP set registration. The code which is responsible for requesting the Secondary Station Index is being executed whenever the KEM boots up (e.g. hot plug in, IP set going offline and online, etc.) without checking whether it is already allocated or not. Q02059094-02 System reboots intermittently This update corrects a coretel crash due to a Nil pointer reference. Q02097260-01 Software Update BCM050.R500.ANALOG-PROFILES-3 Description: ---------------------------------------------------------- - Add regional profile for Germany (analog stations) to the Telephony Regions EM screen. Q02032227-01 - Add regional profile for UAE (disconnect supervision on analog trunks) to the Telephony Regions EM screen. Q02034298-01 - Add regional profile for Ireland (analog stations) to the Telephony Regions EM screen. Q01992558-02 Software Update BCM050.R500.IPTEL-19-2 Description: --------------------------------------------------- - Media Paths remain locked up by MRS after Media Path Server (MPS) crash The Media Relay Server (MRS) did not account for one path endpoint being missing during its cleanup, resulting in stuck media paths, and the inability to make calls on the affected IP trunks. Q02112425 - BCM SIP calls cannot be originated Because of a new timing window, an event that is required in order to initiate a SIP call is arrived before it is anticipated, not when it is expected, resulting in an endless wait for it. This change checks to see whether it has already occurred rather than just waiting for it. Q02115808 - No speech path on H.323 tandem calls As a side-effect from fixing Q02089380 above, it was discovered that over-generalized error checking for fax calls was causing some valid requests for voice media paths to be rejected. Q02103695-02 - BCM SIP treats E.164 International numbers as Unknown numbering plan if no phone-context is specified. Q02088870-01 - Proxy failover is not working over SIP trunk when DNS routing is used and the WAN connection is down. Q02039966-03 Software Update BCM050.R500.SSH-26-1 Description: ------------------------------------------------- - Openssh package upgrade Current version of OpenSSH used on BCM is prone to a X11 Cookie Local Authentication bypass vulnerability. Openssh versions prior to v4.7 are affected. This update upgrades the Openssh package to the latest version (v5.3p1). Q02106619-04 Software Update BCM050.R500.DHCP-12 Description: ----------------------------------------------- - ISC DHCP dhcpclient buffer overflow vulnerability A security vulnerability has been reported in ISC DHCP, which can be exploited by malicious people to cause a DoS (Denial of Service) and potentially compromise a user's system. dhcp component is updated to version 4.1.0p1 to address this issue. Q02065537-04 Software Update BCM050.R500.FEPS-11 Description: ----------------------------------------------- - BCM SIP calls challenged mid call do not authenticate Some endpoints will challenge for authentication while in the middle of a call. If this happens when the BCM has sent a BYE indication, the trunk will not be released. Q02078147 - H323 Trunk Disconnect Error from CS1K When the CS1K releases an H.323 trunk, it now sets the Release Complete Cause value, and this causes the BCM Release Reason logic to think that the call is being rejected rather than released normally. Q02086223 - No voice path on BCM SIP when calling from IP set This was the result of message arriving at the SIP Media control state machine when it was not expected, and it was discarded instead of acted on. Q02086260 Software Update BCM050.R500.SOFTWARE-MANAGEMENT-10 Description: --------------------------------------------------------------- - Patch hardware and software release requirements are not validated Because the platform type and software release of patches were not strictly enforced, it was possible to apply patches from the BCM 450 R1 release onto BCM50 R5 software. This update corrects the issue by enforcing the software and hardware requirements. Q02097684 Software Update BCM050.R500.FEPS-9 Description: ----------------------------------------------- - No voice path for forwarded calls on SIP trunk Because of a timing issue in a tandem call scenario, new media paths are being set up as previous ones are being torn down, and the new requests were not being remembered when the old path was gone. Q02085075 - Caller ID information is not sent to the destination SET on calls tandemed through BCM Call is originated on SIP trunk and tandem through BCM on PRI trunk to the destination SET. The main number is sent as a CLID instead of actual CLID of the calling party. The originating DN information was mistakenly derived from the Contact header on tandem calls. This update resolves the issue Q02059946-02 Software Update BCM050.R500.PSM-7 Description: ----------------------------------------------- - BCM should alarm if network port is operating in half duplex mode The OAM, LAN1, LAN2 and LAN3 ports on the faceplate are configured by default with auto-negotiation enabled to determine the link speed and duplex mode of the far end LAN endpoint. In the event that the far end LAN endpoint does not have auto-negotiation enabled, the LAN port uses half duplex mode. Although this behavior is compliant with IEEE 802.3 specifications, full duplex mode is desired. In addition, a duplex mismatch will cause numerous Ethernet frame losses or retransmissions. This 'minor' alarm (Alarm ID 11215) informs the user when a half duplex condition is detected. Q02088053-01 - Alarm 11409 - Router does not exist On BCM50, BCM50b and SRG50 hardware platforms for which there is no integrated router card installed, it is possible to see alarm 11409 generated to report that the integrated router card was not detected. This software change removes the erroneous alarm report. Q02080821 Software Update BCM050.R500.Call-Recording-6 Description: ----------------------------------------------- - PCR message header incomplete - missing leading 0 for time indications The email title of a PCR email is changed to carry 0 in time second field when dealing with numbers smaller then 10. And also to include the Dialed Digits in email title of a PCR when making outbound calls (when the digits are available). Q02085072 - Removed the failed record call email message and now support the ability to record forwarded calls that are not utilizing analog trunks. Enhanced the algorithm used to determine the actual number of keycodes in use to avoid cases where calls can't be recorded due to lack of keycodes. Q02084988 - When performing a call recording with the Manual stop recording option set to "Send recording only when F995 invoked", using F995 will send the entire recording and not just the recording from the point when F995 was activated. Q02090954 Software Update BCM050.R500.APP-Launcher-5 Description: ----------------------------------------------- - Remove the multiple authentication prompts received when accessing the BCM web interface. This update ensure if the user enter a wrong user ID or password they are prompted to re-enter their user ID and password. Also, a start menu item is added for any application installed by the application launcher. Q02084870 - This solution removes the link to youtube and cache the video for Find Me Follow Me application on a Nortel server. Q02083135 Software Update BCM050.R500.APPP-OBTP-1 Description: ----------------------------------------------- - APPP Text Paging The text paging allows the broadcast of a text message to a number of configured sets. This feature can be invoked from the CAB (Customer Assistance Box) or by invoking F970 on any phone. The Text Paging feature is enabled via the existing APPP keycodes and up to a maximum of 25 destinations can be reached for a single Customer Assistance Box. The Text Paging solution on BCM is integrated with existing BCM features and does not require additional hardware. Q02089305 Software Update BCM050.R500.SU.System-001.200911 Description: ----------------------------------------------- - When FindMe FollowMe is calling a remote destination and there is no CLID information available, the destination display should show "FindMe FollowMe" but, it shows ">indMe FollowMe". This update resolves the issue. Q02069207 - FindMe FollowMe does not work on some sets due to timing issue in state machine. Q02069558 - FindMe FollowMe should be disabled for Fax On Demand mailbox. Q02069559 - Firmware download for BRIM module does not start and get stuck in 'downloading state' for Italy profile. Q02068927 - Modemcc crashes on shutdown. Q02069569 - One-way voice path after an intercom call is blind transferred to PSTN. Q02072531 - BRI trunks show under 'Active Physical Lines' settings. Q02071501 - Set Template provider agent is started before template files have been restored This causes the agent to be started before Core Telephony is available. Q02070804 - Set Template uses 100% CPU Using a Virtual Terminal DN for a new template, causes the system to run at 100% until Set Template provider agent is stopped and restarted. Application DNs are not supported for template assignment and should return an error. Q02074010 - Router alarms when no router present in the system This was caused by restoring the 'backup' from a system with a router. PSM PDR data should not be restored as part of backup/restore operations. Q02069532 - The External modem CLID and Low priority external modem CLID are swapped If a new account is added under Configuration->Administrator Access->Accounts and Privileges->View by Accounts the External modem CLID and Low priority external modem CLID are swapped. Q02069696 - Release 5.0 version of Factory Default Archive is not available The Restore function of the BCM has an option where the operator can select Factory Default Archive. This special backup archive is kept on the device and it is a record of the BCM in an unconfigured state. Q02070028 - Memory leak in SRC Server SRC Server blocked on unresponsive client resulting in increase with Memory consumption. Q02052794 - Invoking F995 or 996 results in no change to set display When using the manual 'Silent Record a Call' functionality with F995 and F996, the user will not receive any indication on the set display when the call is being recorded or when the request has been made to stop the recording. Q02066543 - Outbound e-mails should support SSL and custom SMTP ports. Q02069979 - Several alarm events 'Not able to record a call 579' When a call that is being recorded is placed on hold an alarm can be generated indicating that the call could not be recorded. This can also occur if using FindMe FollowMe as call states are changing very rapidly. Q02071548 - The Call Center Reporting Menu Prompts and Sub-menus are played twice when no agents are available. Q02065985 - Fix for H.323 security vulnerability. Q02069433 - Relayed media paths are not properly disconnected by MPS For a relayed media path, MPS does not send disconnect path to all endpoints when receiving NotifyDisconnect from one endpoint. Q02072872 - Meetme Chairperson password duration = 0 does not disable reset requirement Setting the MeetMe Conferencing "Authorization check period" (days) to a value of 0 should disable the need to reset the PIN. Q02073035 - Implementation of desktop shortcuts for Application Launcher. Q02064530 - With German selected (or any non-english language), the FindMe FollowMe "Always" schedule will not work The check to compare "Always" schedule is done against the English string only. If the language associated with a mailbox in not English, then the FindMe FollowMe "Always" schedule will not work. Q02071484 - Unsupported options displayed for analog E&M trunks in EM When an analog E&M trunk is connected by a FEM module to a BCM the following unsupported options are displayed in Element Manager: - Loss package - Line tuning digit - Gain Selection of any of these options can result in impact to trunk operation in worst case taking it out of service. Q02005920-01 - In Element Manager when accessing Active physical lines and selecting any line to view the properties a "General error" message is displayed as a popup. The user needs to press "OK" on the popup to see the properties of that line. This error message has no functional or operational impact to the BCM or the circuit displayed and will be addressed in a future update. Q02013774-01 - Caller id information is lost for inbound calls After the BCM is rebooted the first DID call via the BCM PRI to any BCM IP set displays both the calling name and number. For all subsequent calls only the calling number is displayed. Q02039982-03 - SIP trunking E.164 number formatting for international calls does not work. Q02063715 - FEPS crashes when SIP VoIP trunk calls are attempted to a proxy sever which is unable to handle the digit string. Q02071778 - When an outbound SIP trunk call is configured with codecs that are incompatible with the called endpoint, the call could connect without any voice path. Q02071798 - During call startup or upon changes in SIP trunk user configuration, if an outgoing call is made at the same time, it can cause an internal deadlock. This would cause all the subsequent calls to fail until VOIP Gateway component is restarted. Q02072004 - Application Launcher warning required Application Launcher should provide a warning dialog before removing desktop applications. Q02068335 - Alarm 44000 displays with "messages dropped (queue was full)" This message should not be displayed as this is a common occurrence and it is not service impacting. Q02072768 - Unified Messaging fax receipts is missing the Original Body of the Message A fax with a delivery receipt request sent using the Unified Messaging to an external fax number is missing the original message fax body. Q02071498 - Outgoing FindMe FollowMe SIP trunk call takes 7 seconds to setup the media. Q02072602 - FindMe FollowMe doesn't work F960, F995, F996, F997, F998 and F999 returns "Feature Inactive". Doorphone, Professional Call recording do not work. Q02075067 - The Remove Software Update button should be grayed out From Element Manager, Navigate to Administration->Software Management->Software Update History. The Remove Software Update button should be grayed out when an update is selected. Q02076915 - EM Help Context does not show dialog when help is not installed If the context sensitive help is not installed, using Element Manager Help->Help Contents-> opens a browser to a page that does not exist on the PC. A dialog box should be displayed indicating the help is not installed and should be downloaded with the Application Launcher. Q02076338 - Number of sets that display CLID on initially alerting calls are limited to 30 This was the limitation on the BCM 3.x platform. The new BCM platform can handle more than 30 sets displaying CLID. Q02075907 - Multiple Alarms "Fan1 stopped; investigate fan, replace if required" is being generated This was related to the HWM-FPGA thermal algorithm which drives the fan speeds. Q02071537 - In certain configurations FMFM will fail to dial out if the "*", "#" or "D" are used to prefix the destinations. Q02076209 - FEPS memory consumption slowly increases over time. Q02064160 - When applying a keycode file with reduced functionality from the existing keycode file the keycode file may fail to apply. Q02075461 - No media path with incoming SIP calls when IP set is configured with SRC. Q02076260 - BCM can not send SMTP packet when authenticating using TLS. Q02077964 - Voicemail fails to start and CTE coredumps after system startup During startup the DHCP client script dhclient-exit-hooks is being called twice which causes services to be restarted in the middle of startup. This leads to unpredictable behavior on startup. Q02073910 - MPS crashes when FEPS crashes in releasing call When FEPS crashes, MPS detects this activity and tries to unregister all the FEPS endpoints. MPS crashes itself when trying to clean up a closing path related to one of the FEPS endpoints. Q02080691 - ICC agent status busy after Adhoc conference The Agent remains in a busy state and no more call are presented to this agent. Q02080405 - IP Capture to external USB device is not working Q02079535 - Unable to perform external USB port test in System Test Q02082134 - Configuration changes are lost if SIP trunk registration is running in the background When SIP registration is enabled and refresh interval is less then 2 minutes sip registration status is written into PDR temp folder frequently. This prevents PDR updates to be persistently stored into disk and changes are lost during power cycle. Q02079180 - Critical Alarm 11409 'Router does not exist' is generated intermittently Q02080821 - When Element Manager is installed through Application Launcher the desktop icon is incorrect. Q02079685 - FMFM fails to get enabled for some sets at startup Q02082015 This update includes the content of the following superseded Smart Updates: BCM050.R500.SU.System-020.201310