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Reporting for Contact Center
Download Reporting for Contact Center
Avaya Reporting for Contact Center is a Windows®-based software application that provides Real Time screens and comprehensive historical management information on the day-to-day performance of your Business Communications Manager Contact Center system. Avaya Reporting for Contact Center helps you manage the peaks and troughs in call traffic. Monitored information includes:
Avaya Reporting for Contact Center provides a comprehensive range of management reports that have information critical for accurate business planning. Avaya Reporting for Contact Center has the ability to support multiple wallboards which can be individually configured to display the information that the agents require. The Avaya Reporting for Contact Center is supported on the following operating systems:
Pre-requisites for Windows Vista and Windows 7 users: The following IIS 7.0 features must be enabled prior to installing the Reporting for Contact Center software, as follows:
IIS 7.0 will now allow Reporting for Contact Center to be installed on the Windows Vista and Windows 7 operating system.For Windows 2008 platforms refer the Reporting for Contact Center SUOG for installing and configuring IIS. Installing the Software: The Avaya Reporting for Contact Center software is installed onto a single computer, known as the Web Host PC. This is the PC which communicates with the Contact Center Reporting Server. Only one PC should be running the Avaya Reporting for Contact Center. Other users access Avaya Reporting for Contact Center by 'browsing' to the Web Host PC and using the Avaya Reporting for Contact Center directly in their browser window. There is no 'client' software required to use Avaya Reporting for Contact Center on other PCs . Using Avaya Reporting for Contact Center from a browser session on any other PC is exactly the same as using it directly on the Web Host PC. The interface allows you to administer Avaya Reporting for Contact Center and to see the Real Time screens and obtain the historical reports. |
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