Administrator

Applications

  CallPilot Manager
  Business Element Manager
  Desktop Assistant PRO AE
  NCM For BCM
  BCM Monitor
  CallPilot Unified Messaging
  CDR Clients
  BCM MIBs
  RADIUS Dictionary
  SSH Client (PuTTY)
  BCM Logs
  Digital Mobility Controller
  Digital Mobility Service Tool
  Startup Profile Template
  Factory Default Programming Record
   Avaya DevConnect Program
Documentation

IMPORTANT
If the CDR Clients have previously been installed on your personal computer, or the personal computers of your BCM users to work with BCM50, BCM200, BCM400, BCM450 or BCM1000 systems, then you will need to uninstall the client(s) and reinstall the equivalent client supplied with BCM6.0.

To remove the earlier version of the client, use the "Add/Remove Programs" feature on the user's computer. For more information, please refer to the client documentation.

 

CDR Clients

Download CDR Clients
See Important Install Notes Below

  

The CDR (Call Detail Recording) Clients package contains two call details recording applications. The first, CDR Livestream allows an administrator to view call detail recording activity in real time. The second, CDR Pull Client, is a sample application that allows an administrator to test the CDR pull capability on BCM6.0

CDR Livestream provides information about:

  • date and time of the call, and digits dialed
  • the originating and the terminating line or telephone

  • whether an incoming call was answered
  • elapsed time between origin of a call and when it was answered
  • whether a call was transferred or put on hold
  • call duration
  • call charges
  • calls associated with Account codes
  • incoming call Calling Line Identification (CLID) information
  • Bearer Capability of the line in the call
  • Hospitality records for room occupancy status
  • Real Time records for ringing, DNIS, answered, unanswered, transferred, and released events for incoming calls with CLID information and Hospitality room occupancy status

The CDR sample Pull application provides the ability to schedule transferring of CDR files from any BCM6.0 in the network in order to have the data processed by applications that produce call detail reports (i.e. call accounting, traffic analysis, ...) based on this information. The sample application provides the capability to:

  • Zip all CDR files previously not transferred into a single compressed file making it more efficient to download.
  • Schedule the pulling of the CDR files on a daily, weekly or monthly basis.
  • Concurrently transfer CDR files from multiple BCMs in the network.
  • Delete CDR files on the BCM after they have been successfully transferred.

CDR Clients may be run on the following operating systems:

  • Windows XP Professional SP3
  • Windows Vista Business, Ultimate, Enterprise SP2 32/64 bit
  • Windows Server 2003 Standard and Enterprise SP2
  • Windows Small Business Server R2
  • Windows 2008 Standard and Enterprise SP2
  • Windows 7 Professional, Ultimate, Enterprise 32/64 bit
  • Windows Server 2008 R2 Enterprise 64 bit

Note: The CDR pull application is a sample application only. Check with the vendor of your CDR application for availability/integration of this functionality within their software.



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