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ipView Softboard
Download Wallboard IP View Client ipView is a software wallboard that works in conjunction with the Reporting for Contact Center Software. This Windows program allows wallboard statistics to be viewed from a PC screen. Agents will benefit from the real-time Contact Center statistics, alarms, messages and summary reports provided on their desktop by ipView Softboard. Audible alerts can be associated with certain events and histograms can be displayed to graphically show the changes in a particular Contact Center parameter over a rolling period of 15 minutes. ipView is included as part of Reporting for Call Center. Configuring ipView is an intuitive logical extension of configuring the IP hard wallboards. OA & M is accessed through the appropriate tab from BCM’s Reporting for Contact Center administration. Like the wallboard, the ipView Softboard can be installed anywhere over a customer’s LAN/WAN and no additional server is required. All the information is provided directly from the Reporting for Contact Center . IP View Softboard is supported on the following operating systems:
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