Whenever you back up or restore CallPilot information, monitor the operation and, if there are errors, view the log file that was generated for the operation.
The backup log files are located in D:\nortel\data\backup\BackupLogs
The restore log files are located in D:\nortel\data\backup\RestoreLogs
Logs
can be viewed in the Backup History or Restore History screens. Click
View In the Summary Log or Detailed
Log column.