The procedures for configuring the Email-by-Phone feature are as follows:
Configure the external e-mail server
Configure the user’s class of service
Configure the user’s e-mail account
To be able to execute the configuration procedures, you must be logged in to CallPilot Manager.
Messaging › External E-mail Servers
Type an appropriate number in the Maximum text body size: text box. This is the size in kilobytes of the messages that the users are allowed to download and read. If the size of an e-mail message exceeds the maximum text body size, the e-mail message is truncated when downloaded to disk.
Type an appropriate number in the Maximum
number of e-mail messages to download: text box. This is the number
of e-mail messages that the user is allowed to download to disk.
An e-mail message is downloaded only when a user presses the DTMF key
“2” to play the message or the DTMF key “7-7” to print the message.
Select a number from the Maximum batch size: drop-down list. This is the maximum number of e-mail headers that the mailbox owner can retrieve once from the external e-mail server for review.
Click Create
Email Server.
The External Email Server Properties page is displayed.
Type the fully qualified domain name (FQDN) of the e-mail server in the FQDN Name: text box; for example, ptord0cc.ca.nortel.com.
Type the internet protocol (IP) address of the e-mail server in the IP Address: text box.
Choose the type of e-mail server from the Server Type: drop-down list; for example, Microsoft Exchange, Novell GroupWise or Lotus Notes.
Type 143 in the Port: text box. The port number for the Email-by-Phone feature must be 143.
Type a name in the Descriptive Name: text box. The mailbox users identify the e-mail server with this name. You can type a maximum of 255 characters in this text box.
Type 993 in the TLS Port: text box. The TLS port number for the Email-by-Phone feature must be 993.
Choose IMAP from the Protocol: drop-down list. The IMAP protocol must be selected for the Email-by-Phone feature.
Click Save.
The Email-by-Phone settings page is displayed.
Click Reset
to reset the e-mail password master encryption key.
You can also reset the encryption key from a DOS window with the following
command: D:\nortel\mpcx\bin\nmcrypt_updtkey.exe.
Scroll down to the Select Email-by-Phone Languages
page and select the check boxes corresponding to the languages that you
want to be supported on the CallPilot server.
You must select at least one language to enable the Email-by-Phone
feature.
Click Save.
Messaging › User › Mailbox Classes
Double-click the mailbox class for which you want
to enable the Email-by-phone feature.
The Mailbox Call Details page is displayed.
Select the Fax Capability: check box if you want to enable the printing of e-mail messages.
Click Save.
The administrator can enter the account information in CallPilot Manager, except the password. The users can enter their account information in My CallPilot using a valid password.
Messaging › User › User Search
Double-click the name of the user for whom the
account information is displayed.
The User Details page is displayed.
Scroll to the bottom of the User Details page.
Click Add
to create an e-mail account.
The Email Account Detail page is displayed.
Type the user’s e-mail address in the E-mail
Address: text box. You can type a maximum of 255 characters in
this text box.
The server name in the e-mail address must be the e-mail server name
selected in the IMAP Server: drop-down list.
Type the name of the mailbox owner in the User Name: text box. This is the name associated with the e-mail address and appears in the From: field of the e-mail messages received from the mailbox owner. You can type a maximum of 160 characters in this text box.
Type the user name in the E-mail
Account Name: text box. This is the name that the mailbox owner
uses to log in to the e-mail server. You can enter a maximum of 80 characters
in this text box.
The password required to log in to the e-mail server must be entered
in the Account Password: text box. The password can contain a maximum
of 80 characters. Enter information in this text box as follows:
Type the user’s password if you know it.
Type an x if you do not know the user’s password.
After the e-mail account is configured, the mailbox owner must enter
a valid e-mail account password in My CallPilot to be able to access the
Email-by-Phone feature.
Type in the Mailbox
Folder Name: text box the name of the e-mail server folder accessible
when the mailbox owner uses Email-by-Phone. The folder must already exist
on the e-mail server. The folder name can contain a maximum of 80 characters.
These are examples of common folder names: Inbox, Sent items and Drafts.
Select the Enable Email-by-Phone check box to enable the Email-by-Phone feature for the user’s account.
Type in the Web
Access Folder Name: text box the name of the folder that is accessible
when the mailbox owner uses Web Messaging. The folder name can contain
up to 50 characters.
These are examples of common folder names: Inbox, Sent items and Drafts.
Select the server associated with the e-mail account in the IMAP Server: drop-down list.
Specify the security options for the e-mail account in the Connection Security Configuration section:
Select an encryption protocol for data transmission from the Transport Layer Security: drop-down list. Select the None option if you want to disable the encryption for the e-mail account.
Select and authentication method for logging in
to the e-mail server from the Authentication:
drop-down list. Select the None option if you want to disable the authentication
for the e-mail account.
The e-mail server associated with the e-mail account must support the
selected security options.
Click OK.
The User Details page is displayed.
Click Save. If you do not click Save, all the information entered for the user account is lost.
If a valid e-mail account password was entered in step 8 and all the information has been provisioned correctly, the mailbox user is able to retrieve e-mail messages after the completion of this procedure.