Enabling off-switch calls

To enable mailbox owners to send messages to DNs that are off the local switch, you must:

• Specify the dialing prefixes that allow mailbox owners to call and send messages off the local switch.
  This defines the dialing defaults that enable CallPilot features and custom applications to generate DNs for callbacks outside the local switch. These dialing defaults include the local prefix, the long distance prefix, the international prefix, and the ESN prefix.

• Specify the public network dialing codes of your local switch so that CallPilot can distinguish between private and public network calls.
  These dialing codes include the local area code and the local country code.
  
  If your location must use multiple area codes for local calls, you must also define the dialing translations that enable CallPilot to distinguish between local and long distance calls for each mixed area code.

• Define how CallPilot is to treat a DN whose dialing format is not known.
  Usually, when an external caller calls a user at the local system and leaves a message for the local user, the switch passes to CallPilot both the caller’s number and the type of number (local, national, international, or ESN).

Connectivity restrictions

Only the Meridian 1 switch and the Succession 1000 switch can capture an external CLID with an unknown format and then translate unknown dialing numbers into a default DN. For all other switch types, the controls relating to CLID and the translation table are preset and disabled.

To enable off-switch calls

Messaging > Dialing Information

1. Locate the Dialing Defaults settings.

2. In the Local Prefix box, type the prefix users must dial to make a local call.

3. In the Long Distance Prefix box, type the prefix users must dial to make a long distance call.

4. In the International Prefix box, type the prefix users must dial to make an international call.

5. In the ESN Access Code box, type the prefix users must dial to make a call on the private ESN network.

6. Locate the Public Telephone Network Information settings.

7. In the Local country code box, type the code that identifies the local area or city in which your switch is located.

8. In the Local area/city code box, type the code that identifies the country in which your switch is located.

9. For Meridian 1 or Succession 1000 connectivities only:

1. Locate the Unknown Format Handling settings.

2. To configure CallPilot to collect calling numbers from unknown dialing plans, ensure there is a check mark in the Capture External CLID with Unknown Format box.

10. From the Default Translation list, select Local, National, International, ESN, or <None> to define how your system will treat unknown dialing numbers.

11. If your local switch must handle mixed area codes, define dialing translation codes.

12. Scroll to the top or bottom of the page and click Save.