Using pcAnywhere

One licensed copy of the pcAnywhere 11.0 host is installed on the CallPilot server at the factory. This allows the CallPilot server operator to accept control of the server by an operator at a remote personal computer with the pcAnywhere 11.0 client installed on it.

Administrators can use pcAnywhere over a dial-up, direct cable, or network connection to query server event logs, shut down and restart the server, and perform limited file transfers between the personal computer and the CallPilot server.

Start CallPilot Manager and use it to monitor the system, perform administration tasks, and use local Windows System Tools to maintain the CallPilot server.

You must purchase a license from the vendor for installation of pcAnywhere on any personal computer used for remote administration of a CallPilot server.

pcAnywhere security features include a host assessment tool for analyzing the security of your remote access, and logging of unauthorized access attempts.

To start pcAnywhere for the first time

1. Start Symantec pcAnywhere.
   The Smart Setup Wizard window appears.

2. Click Next.
   The Network Device window appears.

3. Ensure that TCP/IP is selected as the network device and then click Next.

4. Click Finish.

5. Change the Host Operation video mode from the default setting to Compatibility. For instructions, refer to the pcAnywhere online help.

To enter the required settings

Enter the settings for configuring the pcAnywhere connection from the remote personal computer to the CallPilot server.

1. Use pcAnywhere Manager to configure the remote properties of the CallPilot server connection:

2. On the Connection Info screen, configure the connection to use TCP/IP:

3. On the Settings screen, identify the CallPilot server as the host:

4. On the Security Options screen, select the encryption level:

5. Click OK to add the new connection icon to the pcAnywhere Manager window.

6. Name the connection:

To create a remote control connection icon

1. Click Hosts.

2. Double-click the Add Host icon.

3. Create a new pcAnywhere connection profile.
   a. Assign a profile name.
   b. For the connection device, select TCPIP. Do not select a modem.
   c. If the personal computer is connecting to the server via a CLAN or ELAN card, enter the CallPilot CLAN or ELAN IP address as the Host PC Name.
   d. Clear the check box for Automatically begin remote control session upon wizard completion field, the click Finish.

4. Right-click the New Host connection icon, then click Properties.

5. Click the Settings tab and increase the Number of connection attempts to a value higher than zero.

6. Click the Security Options tab and ensure that pcAnywhere encryption is selected. This is the default.

7. Set all other fields as the customer requires, or leave the default values.

8. Click OK.

If you are using pcAnywhere on a remote personal computer, establish a dial-up connection to the server.

If you are using pcAnywhere on a personal computer that is on the same LAN as the CallPilot server, take remote control of the CallPilot server.

To optimize remote host response during a pcAnywhere session

Operating a remote host over a pcAnywhere connection can be slow because of public network traffic. To speed up the response after you have established the connection, you can reduce the number of colors displayed during the session, and disable the host desktop.

1. Right-click the menu bar of the session window.
   A menu appears.

2. Click pcAnywhere.
   The pcAnywhere options menu appears.

3. Click Online Options.
   The Online Options window appears.

4. To reduce the number of colors displayed during the session: in the ColorScale list, click 16 colors.

5. To disable the host desktop: in the Host Status area, enable Host Screen Blanked.

6. Click OK.