Verify that both the MLink and the ACCESS Link are up and operational
Ensure that all voice ports are ‘Acquired Login’ on SCCS
Check all relevant configurations (Meridian 1,
CallPilot, or SCCS)
See Configuration checklist.
If there is a Ring no answer (call not routed to CallPilot) then:
Verify that both the MLink and the ACCESS Link are up and operational
Ensure that all voice ports are ‘Acquired Login’ on SCCS
Check all relevant configurations (Meridian 1,
CallPilot, or SCCS)
See Configuration checklist.
If there is a Ring no answer (CallPilot not answering) then:
Verify that the SDN for Symposium Voice Services is defined on CallPilot
Check all relevant configurations (Meridian 1,
CallPilot, or SCCS)
See Configuration checklist.
|
|
CallPilot server |
Symposium Call Center server |
Switch |
|
MLink |
Points to SCCS CLAN IP address |
|
|
|
ACCESS Link |
|
Points to CallPilot ELAN IP address, port number = 10008 |
|
|
ACD-DN for ACCESS channels |
Set as Symposium Voice Services SDN in ASDN table |
Set as Default IVR Access DN and Default Access Treatment DN in the IVR ACD-DN Global Settings |
IVR YES ALOG YES |
|
ACD-DN for IVR channels |
Set as voice menu or announcement in ASDN table (optional) |
|
IVR YES ALOG YES |
|
ACCESS/IVR channels |
ACCESS channel has Class ID |
(ACCESS) Voice port channel = Class ID |
AST 0 1 CLS MMAFLXA |
|
VSID of the ELAN |
|
|
SECU YES for all VSIDs |