Blue Call Router checks for available agents and available
channel resources, and distributes the call accordingly.A queue of callers to an ACD-DN who are waiting for service.
Automatic Call Distribution (ACD) is a Meridian 1 feature that distributes calls to a specific DN to groups of answering positions (agents).
Blue Call Router checks for available agents and available
channel resources, and distributes the call accordingly.
See also: DN, Blue Call Router (BCR)