If you encounter problems with Reporter, there are several sources of information.
Use the Event Log on the Reporter web server to identify low-level errors and situations where Reporter has problems accessing the OM database.
Use the Event Log on the CallPilot server to identify problems with the OM server.
Use the Reporter Log to identify Reporter-specific errors. If you report a problem with CallPilot Reporter, the help desk representative may ask you to look at and report on some information from the Reporter Log.