PEP Number: CP404S03G07C CallPilot Manager/Reporter version 04.04.04.17 Description: ============ This PEP contains CallPilot Manager and CallPilot Reporter version 04.04.04.17. For a detailed list of fixes and enhancements included in this PEP, please see the "List of Fixes and Enhancements" section at the end of this document. IMPORTANT ========== It is required, that all CallPilot Manager software be upgraded to the latest version. It is required, that all CallPilot Reporter software be upgraded to the latest version. Installing the PEP: =================== PEP CP404S03G07C contains version 04.04.04.17 of CallPilot Manager and CallPilot Reporter. For CallPilot Manager version CP404S03G07C backward compatibility, please refer to table 1. Table 1. ------------------------------------------------------------------------------------------- CP Server with 4.0 SU02 CP Manager installed on 4.0 SU02 CP Manager installed on CP Server Web Server ------------------------------------------------------------------------------------------- CP 2.02 SU05 YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 2.5 SU02 YES *(see remark) YES *(see remark) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 3.0 GA YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 3.0 SU01 YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 3.0 SU02 YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 4.0 GA YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 4.0 SU01 YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 4.0 SU02 YES YES ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CP 4.0 SU03 YES YES ------------------------------------------------------------------------------------------- Remark: * - Warning: PEP CP250S02L06S "CP2.5 Forward Compatibility" must be installed on the CP server. Note 1: CallPilot Manager version 04.04.04.17 obsoletes all previous versions of CallPilot Manager. This version incorporates all fixes/enhancements of previous version as well as provides additional fixes/enhancements. Note 2: It is recommended that PEP CP40404SU03S be installed on the CallPilot Server during the same maintenance window as PEP CP404S03G07C is installed on either the CallPilot server or the standalone Web Server. Note 3: PEP CP250S02L06S "CP2.5 Forward Compatibility" must be installed on the CallPilot Server version 2.5 SU02 (CP25006SU02S) before upgrading CallPilot Manager to version 04.04.04.17. Note 4: While installing PEP CP404S03G07C on a CallPilot Server, ignore any system warnings during the installation procedure. Instructions for installing on the CallPilot Server: ---------------------------------------------------- 1. From the CallPilot Server, disconnect all browsers currently connected to CallPilot Manager. 2. Run the RUNME.EXE batch file included in the PEP CP404S03G07C folder. This will stop and restart the IIS server and related services, launch the cpmgrsetup.exe to install/upgrade CallPilot Manager, start the registration of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to upgrade the previous version of CallPilot Manager. Click [OK] to proceed. Wait for the installation to complete. During the registration of CallPilot Manager in DMI Viewer you will be prompted to select the PEP to be registered. Select PEP to be registered, click [OK] to start the registration. If the previous version of CallPilot Manager was registered in DMI, then you will be prompted to uninstall the previous PEP. Click [OK] to proceed. 3. Wait for the registration to complete. 4. You will be prompted that a reboot of the server is required. Click [OK] to restart the CallPilot Server. Instructions for installing on a standalone Web Server: ------------------------------------------------------- 1. Disconnect all browsers currently connected to CallPilot Manager. 2. Run the RUNME.EXE batch file included in the PEP CP404S03G07C folder. This will stop and restart the IIS server and related services, launch the cpmgrsetup.exe to install/upgrade CallPilot Manager. During installing/upgrading of CallPilot Manager you will be prompted to upgrade the previous version of CallPilot Manager. Click [OK] to proceed. 3. Wait for the installation to complete. 4. You will be prompted that a reboot of the server is required. Click [OK] to restart the Web Server. Uninstalling the CallPilot Manager: =================================== Uninstalling CallPilot Manager is a two step process: 1. To remove CallPilot Manager from the system: Go to Start>Settings>Control Panel. Click Add/Remove Programs. Select CallPilot Manager, and click Add/Remove. 2. To remove the PEP from DMI viewer: Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP404S03G07C, and click Remove. Note: You will be prompted that a reboot of the server is required. Click [OK] to proceed. List of Fixes and Enhancements: =============================== CR # / Title Q01305783 Performance Monitor does not work Q01427998 Scheduled backups do not run after SU0204C install Q01457541 T1: Cannot launch Backup/Restore page in CallPilot Manager Q01452152 The progress bar does not display when auto add is used Q01460587 Links to 1005r NTPs must be added to aacontent.asp page in CallPilot Manager Q01476902 Submission of NTPs to CallPilot Manager for CP4.0 SU03 Q01349262 Wrong information displayed in Server Properties page when click "Save" Q01351863 Third Party fax viewer not acceptable for viewing CallPilot faxes" Q01402851 Download Player link does not work using CallPilot Manager Q01424201 CallPilot Manager SU02 runme.exe does nothing on 1005r platform Q01438160 DCOM setting for Reporter on Windows Server 2003 Service Pack1 Web server Q00933814 CallPilot Manager can not view detailed log file of user Archive using stat screen hyperlink Q01291548 Backup/Restore - Grey out the user archive Restore tab after it is selected Q01302137 Need to speed up user archive restore Q01346197 Can not erase tape successfully using Backup Restore Tool Q01360743 Fax-on-demand fails intermittently with a 40201 event Q01377146 Standalone CallPilot Manager fails to open user archives with error 35810 Q01379986 The event description for the events 58208 and 58223 should be updated Q01164007 Event 41017 needs to be created Q01331284 Incorrect data is in the alert report "RN Target Problem Alert (1)" Q01331368 Calls RNA/Event ID 1 SQLany Fatal Error Memory Exhausted (Reporter side) Q01346188 Operations to tape are blocked after scheduling backup to tape Q01150402 Backup/Restore - allows backup to local CallPilot server disk drive Q01223396 Unable to start a backup via CP Manager from 8:00 am to 10:00 am Q01296727 Backward compatibility broken in Config Wizard 4.0 Q01296805 Auto Add feature issue Q01342408 CallPilot Reporter - Scheduled reports print only once Q01353922 Reporter R&R: CP state indicator has to be created on the CP Reporter main page Q01355478 Only current timestamp must be present in the export file name Q01356188 Can not view Backup history from standalone CP Manager on Windows 2000 Server Q01358015 Cannot run Reporter after upgrading it Q01360978 Dual Language Feature. CallPilot Manager part Q01332316 OM Server: Event 41052 needs to be added Other fixes and enhancement resolved in previous version of CallPilot Manager ----------------------------------------------------------------------------- Q01208098 Operator cannot view backup history when login from the standalone CP Manager. Q01176177 Sync task status stays at "synchronization task is running" Q01339555 CallPilot Manager contains improper grammar in E-mail Account Info screen Q01277798 Automate installation of CallPilot Manager on the standalone Web Server with Windows 2003 SP1 installed Q01168531 Need add the description for event code 36220 Q01184825 Need add the description for error code 60864 Q01191571 Event codes missing from Online and Offline help Q01196698 Events 41015-41017 need to be added to Online and Offline help Q01280018 Documentation correction requested for On Line Help on password change Q01127868 Notification Device Classes: Help doesn't display the latest updated information Q01214250 Outbound fax stops working with IMA crash Q01302785 Reporter R&R: Export function overwrites old report Q01304839 Reporter R&R: Errors handling/reporting and tracing enhancement Q01308944 Reporter R&R: Relocate Reporter's database to a different location Q01311834 Reporter R&R: Limit on number of CP Servers connected to one CP Reporter Q01304856 ReporterCOMPermWin2003SP1 tool must be embedded into the installation package Q01314022 Reporter R&R: Create separation between "Logout" and "Logout & Erase" buttons Q01315788 Reporter R&R: Connection to CallPilot Server message in the CP Manager Sys log Q01316253 Reporter R&R: Events reporting enhancement Q01317014 Big CallPilot VPIM Broadcast message receive patch Q01320268 JITC requires the change for AdminAction report Q01211821 CallPilot crashed, all services down after running re-install Q01149993 Reporter keeps losing connection unable to recover with losing data Q01246154 Unable to create new template, Getting DB error 60610 Q01267735 Introducing 1005r platform to CallPilot 4.0 Q01290881 User Archive restore terminates - error 41814 unanticipated exception error Q01310489 Modification and changes to all Help Files Q00681182 Backup/Restore: Status is incorrect in many situations Q00935690 User can not modify the Device Name of the Backup device Q01144655 Backup/Restore: Error handler blocking new backup/Restore operations Q01150402 Backup/Restore: Allows backup to local CallPilot server disk drive Q01159874 Database skipped during restore of system backup - restore log needs enhancement Q01184250 ELAN and CLAN addresses swapped in SysMon Q01227401 User Restore could not retrieve user list from a stand-alone CallPilot Manager Q01248194 There is no possibility to restore particular messages of an archived user Q01195685 Unable to add vpim if networking and nms disabled Q01229054 BWCompt: Backup/Restore link on CP Manager doesn't work Q01221950 AOS/Maintenance not working Q01211821 CallPilot crashed, all services down after running re-install Q01206484 CallPilot Manager 4.0 SU01 (CP404S01G01C) is not registered in DMI on CP 2.02 Q00460625 Incorrect value in column ClientNetworkAddress of table NMomAdminJournal Q00929931 User can not record any greetings with CallPilot Manager Player Q01051426 Data cannot be updated Q01091485 Not all channels Start on start command in Channel Monitor Q01111320 TAB key doesn't function as customer expected in the password change page Q01121810 Can not add backup when CP Manager logins an other CP server Q01125045 Help for Message Forwarding Rule Detail does not work. Q01141541 Some Help buttons do not work properly Q01157224 In Config Wizard Area Code must be defined even though it is not used Q01157596 Receive Error 60637 creating external email server w/ LDAP blank Q01161696 Number of the entries to display field doesn't validate the entered characters Q01172642 Can not enable Directory Synchronization - Test function working correctly. Q01180907 Unable to enter "-" character in LDAP search base Q01182831 Modification and changes to all Help