This package contains: ====================== SU number: CP40404SU03S CallPilot Server Software CP4.0 SU03 Version: 2 Date: February 15, 2007 Description: ============ This package contains Service Update 3 (SU03) and all General Available CallPilot 4.0 PEPs required to be installed on a server that has been installed with, or upgraded to CallPilot 4.0 (build 04.04.04.00) CP40404SU03S CallPilot Server Software CP4.0 SU03: =================================================== This package includes many fixes and enhancements to the CallPilot Server software. For a detailed list, please refer to the section "List of Fixes and Enhancements" at the end of the readme file. CP40404SU03S now becomes a prerequisite for installing all future PEPs on CP4.0 until the introduction of SU04. IMPORTANT ========== It is required, that all CallPilot Manager software be upgraded to the latest CallPilot 4.0 release version. It is required, that all Application Builder Clients be upgraded with the latest CallPilot 4.0 release version of Application Builder. It is required, that all CallPilot Reporter software be upgraded to the latest CallPilot 4.0 release version. CallPilot 4.0 Service Update 3, CP40404SU03S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 4.0 Service Update 2, CP40404SU02S, after uninstalling PEP. PEPs for CallPilot Server (inside this package): ================================================ This SU contains the following General Available CP4.0 SU03 PEPs. These PEPs will be automatically installed with the installation of CP4.0 SU03. General Available CP4.0 SU03 PEPs: ----------------------------------- CP404S03G10S: Q01171340 An Open VPIM message can't be sent in mixed authentication mode. Q01407422 Deliver to Telephone messages being severely delayed Q01409513 Message Archive feature does not work for mailboxes located at NMS sites CP404S03G12S: Q01404265 Calls coming back into CallPilot with TAT disconnect caller Q01415551 Cannot send fax from MyCallPilot using Swedish language Q01427623 CallPilot Stops answering calls Dead Air and then RNA Q01455770 RNA when running Fax-on-demand over 3 hours Q01441507 GIVE IVR to CallPilot Transfer to SCCS CDN Disconnects when Button is Held CP404S03G14S: Q01305783 Performance Monitor does not work CP404S03G22S: Q01542276 Non-Subscriber with SU3 loaded Limited Available CP4.0 SU03 PEPs: ---------------------------------- CP404S03L11S: Q01292749 Virtual Memory Error Popup Followed by System Degradation For more details on the individual PEPs please refer to the readme.txt file that is included with each PEP. This PEP installs Service Update 3 and the following PEPs on the following CallPilot platforms: ----------------------------------------------------------------------------------------------- Target platforms - 703t, 1002rp, 1005r: --------------------------------------- - CP40404SU03S - CP404S03G10S - CP404S03G12S - CP404S03G14S - CP404S03G22S Target platform - 201i: ----------------------- - CP40404SU03S - CP404S03G10S - CP404S03G12S - CP404S03G14S - CP404S03G22S - CP404S03L11S Installing the SU: ================== Please read this section in its entirety before proceeding. CP40404SU03S is intended to be installed on a CallPilot Server running CallPilot 4.0 software (build 04.04.04.00). Note 1: You must install both PEP CP40404SU03S and the latest CallPilot Manager on the CallPilot Server at the same time. Note: ----- The readme.pdf file contains step-by-step instruction on how to install both PEP CP40404SU03S and CallPilot Manager (CP404S03G07C or later) on the CallPilot Server. You can use this file or the readme.pdf file as a guide to install CallPilot 4.0 SU03 and CallPilot Manager. Note 2: If you are using CallPilot Reporter, you must install the latest CallPilot 4.0 release CallPilot Reporter version. If you are using the AppBuilder application, you must also install the latest CallPilot 4.0 release AppBuilder version. Note 3: Ensure there is a recent backup available prior to installing this Service Update. It's always recommended that a backup be performed (or split RAID) just prior to performing any server maintenance activity to ensure the most recent customer data is available should a restore be needed. Note 4: Before installing any PEP please ensure that there is no any DFD PEP (CP404DFDxyzS) installed on CallPilot Server. Any DFD PEP must be uninstalled before installing any regular PEP (General, Limited, Diagnostic, or Restricted). DFD PEP provides site-specific files and could have adverse affects if combined with other PEPs. Please contact your next level of support before installing any other PEPs on the system with DFD PEP installed. Note 5: Before installing Service Update 3 on CallPilot 201i Platform please ensure that as minimum 15% of total disk space on D drive is free. If you do not have required disk space on D drive, please remove all unused and temporary files from D:\TEMP and empty Recycle Bin. If after all described steps, you do not have required disk space on D drive, please do not select PEP CP404S03L11S to be installed. After installing Service Update 3 and CallPilot manager on CallPilot 201i Platform, download CP404S03L11S from Enterprise Solutions PEP Library (ESPL), and install separately. Note 6: Once PEP CP40404SU03S and CallPilot Manager have been installed on CallPilot Server, please remove all temporary SU and CP Manager files by deleting the CP40404SU02S and CP404S03G07C folders from D:\TEMP directory. After that empty Recycle Bin. Note 7: PEPs that are in the limited or restricted status are removed during the installation of CP40404SU03S. The associated version of the limited or restricted PEP with CP40404SU03S will have to be installed once the installation of CP40404SU03S is complete. SU02 Version SU03 Version ------------ ------------ CP404S02L06S N/A (Integrated into SU03) CP404S02L15S N/A (Integrated into SU03) CP404S02L16C CP404S03G07C CP404S02L18S CP404S03L08S CP404S02L28S N/A CP404S02L31S CP404S03L06S CP404S02L34S N/A (Integrated into SU03) CP404S02L40S CP404S03L11S CP404S02R07C CP404S03G07C CP404S02R27S N/A Instructions for installing PEP CP40404SU03S and CallPilot Manager on the CallPilot Server: ------------------------------------------------------------------------------------------- The installation of PEP CP40404SU03S should take place from the D:\TEMP folder. Note: ----- From the PEP CD, copy the CP40404SU03S folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP40404SU03S.exe to the D:\TEMP folder. The installation of CallPilot Manager should take place from the D:\TEMP folder: Note: ----- From the PEP CD, copy the CP404S03G07C folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP404S03G07C.exe to the D:\TEMP folder. 1. Installing Service Update 3 Close all programs currently executed on the CallPilot server. Launch the RUNME.BAT included in the D:\TEMP\CP40404SU03S folder to start the installation. Setup will examine your system, and display a list of all individual PEPs available for installation on your server. Click "Select All" button, to select all PEPs for installation. Click [NEXT] to continue. Setup will analyze a set of installed PEPs, you will be prompted to uninstall any previous PEPs and SU. Click [OK] to proceed. 2. Wait for the installation to complete. During the installation of CP40404SU03S the AOS service will start which will cause a pop up windows to appear stating that CallPilot is booting. These windows can be closed upon appearance. You will be prompted that a reboot of the server is required. Warning: -------- If installation of PEP CP404S03L11S failed on CallPilot 201i Platform, then complete installation of Service Update 3 and CallPilot Manager, delete CP40404SU03S and CP404S03G07C folders from D:\TEMP directory, empty Recycle Bin, download CP404S03L11S from Enterprise Solutions PEP Library (ESPL), and install PEP separately. Installing CallPilot Manager on the CallPilot Server. 3. Click [No] not to reboot. 4. Disconnect all browsers currently connected to CallPilot Manager. 5. Run the RUNME.EXE file included in the CallPilot Manager folder. This will stop and restart the IIS server and related services, launch the cpmgrsetup.exe to install/upgrade CallPilot Manager, start the registration of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to upgrade the previous version of CallPilot Manager. Click [OK] to proceed. Wait for the installation to complete. During the registration of CallPilot Manager in DMI Viewer you will be prompted to select the PEP to be registered. Select PEP to be registered, click [OK] to start the registration. If the previous version of CallPilot Manager was registered in DMI, then you will be prompted to uninstall the previous PEP. Click [OK] to proceed. 6. Wait for the DMI Viewer Registration to complete. 7. Restart the CallPilot Server. 8. Delete the CP40404SU03S folder from D:\TEMP directory 9. Delete the CP404S03G07C folder from D:\TEMP directory CallPilot 4.0 Service Update 3 (CP40404SU03S) replaces the following PEPs: =========================================================================== - CP404S02L06S - CP404S02G09S - CP404S02G10S - CP404S02G11S - CP404S02G14S - CP404S02L15S - CP404S02G17S - CP404S02G19S - CP404S02G20S - CP404S02G21S - CP404S02G22S - CP404S02G23S - CP404S02G24S - CP404S02G25S - CP404S02G26S - CP404S02R27S - CP404S02G29S - CP404S02G30S - CP404S02G32S - CP404S02L34S - CP404S02G35S - CP404S02G36S - CP404S02G37S - CP404S02G38S - CP404S02G39S - CP404S02L40S - CP404S02G41S - CP404S02G42S The replaced PEPs will be automatically uninstalled when CP40404SU03S is installed. Uninstall: ========== CallPilot 4.0 Service Update 3, CP40404SU03S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 4.0 Service Update 2, CP40404SU02S, after uninstalling SU03. If you wish to uninstall CallPilot 4.0 Service Update 3, we should install CallPilot 4.0 Service Update 2, CP40404SU02S, after uninstalling SU03. Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select all of the PEPs you want to uninstall, and click Remove. Reboot is required after uninstall. List of Fixes and Enhancements included in Service Update 3: ============================================================ CR # / Title Q01472458 DMI viewer should prevent un-installing of certain PEPs Q01303251 Unable to use Session Trace tool due to no OM table data Q01354410 Unsuccessful logging into CDN after receiving RN to telephone Q01368925 Direct VPIM Delivery does not stop after 3 delivery failures Q01351863 Third Party fax viewer not acceptable for viewing CallPilot faxes Q01393878 Wrong CallPilot version 04.04.04.03-00 causing restore to stop Q01410624 Outcalling generating 58008 and 59500 events Q01118404 Time Elapsed does not change on Reboot Timer Screen Q01136761 With full overlap, a CDP remote location can not be saved if its remote user exists Q01335873 PromptArchive - Restore operation was completed successfully, nothing was restored Q01364337 RNA on individual ports - DS-0 channels show green lollipops Q01408686 Dual Lang Prompting - PV plays twice continuously after system prompts Q01418781 The uninstallation of SU1 by SU2 puts the system services in the wrong state Q01428821 There are a lot of 38003 events in the application event log Q00668075 CallPilot plays incorrect message on hunt or hard CFW back to CallPilot Q00721948 Auto attendant sends to wrong extension Q00826558 External callers thru-dialing to extension HCFWD to CallPilot get incorrect BUSY prompt Q01047470 Callers notified of busy line is not working Q01335068 Remove Language Tool - Language removal failed, with error code = 1 Q01347349 Setup Wizard Restore fails to restore LDAP SUFFIX regkey Q01349146 Thru Dial restriction feature Q01356296 New parameter to specify thru-dialing permission is required Q01381684 1005R system encountered blue screen after add the 2nd and 3rd MPB 96 Card Q01240260 Intermittently unable to login to CallPilot Manager. Q01379986 The event description for the events 58208 and 58223 should be updated Q01302137 Platform consolidation - Need to speed up user archive restore. Q01346197 Can not erase tape successfully using Backup Restore Tool Q01385691 Can not play wav files when forwarded with MFR to email address Q01386419 MFR may not send all attachments Q01290499 Call Sender fails when remote users login to their mailbox Q01125942 Remote Notification Disabling Itself Q01272228 Individual channels get stuck causing RNA Q01373664 Volume 103 locks up intermittently and has to be restarted Q01334463 Config Wizard failed at the step Configuring Switch Information in 1001RP to 1005R upgrade Q01374554 CallPilot is not able to receive a fax for longer than an hour Q01370713 Event Severity can no longer be overridden when using NBflt_ReportEvent Q01360743 Fax-on-demand fails intermittently with a 40201 event Q01360732 Fax-on-demand fails intermittently with a 59900 event Q00970145 Major SLEE error events during fax load test Q01347180 VPIM(SMTP) connection time-out configuration parameter is required (rollback changes) Q01344164 Cannot detect Dongle Serial Number after installing CP4.0 SU02 on 1005r platform Q00730655 Call Transfer failures identified by application log errors 58006,55741 Q01150402 Backup/Restore - allows backup to local CallPilot server disk drive Q01198626 Unable to migrate 2.02 users onto CP 4.0 using user restore op event 41814 Q01205037 P/F consolidation - Mailbox number conflicts with CDP steering code Q01263772 Unable to set Directory Sync password after upgrade Q01306183 CallPilot didn't turn off MWI after receiving return receipt from exchange server Q01307621 Calls RNA/Event ID 1 SQlany Fatal Error Memory Exhausted Q01312262 The number specified for 'CDPCode' conflicts with mailbox Q01315682 Receive Trivial Password warning when setting to a password that should be allowed Q01324083 CallPilot Reporter fails to connect to CP Server Q01330343 Can not install CP404S01G26S PEP on 1005r platform Q01334909 Unable to add mailboxes after upgrade Q01347180 VPIM(SMTP) connection time-out configuration parameter is required Q01349123 Can not install PEP CP40404SU02S on 1005r after removing all existing PEPs Q01349246 LDAP service on CP Server is terminated Q01353705 Message forwarding rule fills up C:\windows\temp directory Q01356296 New parameter to specify thru dialing permission is required Q01357848 Names Across the Network does not propagate when using VPIM networking Q01358294 CallPilot Desktop message timestamp is 1 hour ahead of the current time Q01360967 Dual Language Feature. SLEE/SCE part Q01360972 Dual Language Feature. LDAP part Q01086635 MTF: Fax appears as lines when accessed with image viewer other than CallPilot Q01093739 Generate major alarm if connection to Reporter is left down for extended period Q01159834 Events 41015, 41016 need to be created Q01164007 Event 41017 needs to be created Q01294865 Users Unable to Login to CallPilot. Event ID 36219 Generated Q01303303 Reporter shows all zero's OM not collecting on the Blue database Q01305930 Reporter Data Incorrect Q01322944 Call revert back to CallPilot get dropped after TAT Q01332316 OM Server: Event 41052 needs to be added Q01184243 Incorrect Drive configuration on the Image CD for GA load