This package contains: ====================== SU number: CP40404SU04S CallPilot Server Software CP4.0 SU04 Version: 4 Date: January 25, 2008 Description: ============ This package contains Service Update 4 (SU04) and all General Available CallPilot 4.0 PEPs required to be installed on a server that has been installed with, or upgraded to CallPilot 4.0 (build 04.04.04.00) CP40404SU04S CallPilot Server Software CP4.0 SU04: ================================================== This package includes many fixes and enhancements to the CallPilot Server software. For a detailed list, please refer to the section "List of Fixes and Enhancements" at the end of the readme file. CP40404SU04S now becomes a prerequisite for installing all future PEPs. CP40404SU04S requires running Config Wizard. IMPORTANT ========= Running Config Wizard is a requirement for CP40404SU04S complete installation. It is required, that all CallPilot Manager software be upgraded to the latest CallPilot 4.0 release version. It is required, that all Application Builder Clients be upgraded with the latest CallPilot 4.0 release version of Application Builder. It is required, that all CallPilot Reporter software be upgraded to the latest CallPilot 4.0 release version. CallPilot 4.0 Service Update 4, CP40404SU04S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 4.0 Service Update 3, CP40404SU03S, after uninstalling PEP. PEPs for CallPilot Server (inside this package): ================================================ This SU contains the following General Available CP4.0 SU04 PEPs. These PEPs will be automatically installed with the installation of CP4.0 SU04. General Available CP4.0 SU04 PEPs: ---------------------------------- CP404S04G10S: Q01330318 Cannot edit existing mailbox links CP404S04G19S: Q01110716 Hour glass was steady when Config Wizard did it final switch configuration Q01542276 Non-Subscriber with SU3 loaded CP404S04G26S: Q01673459 Undelivered RNs after reboot result in outcalling blocking CP404S04G32S: Q01658413 MTA service crashing CP404S04G33S: Q01643708 Language File Issues, Event 60014 Q01567764 Backup and Restore Failure notification guardrail Q01565596 The full system backup was completed with some items skipped Q01624489 IMAP service drops client connections and terminates unexpectedly Q01656726 Administrator Report for does not show data for application changes Q01665585 Default IPSEC Policy missing from registry CP404S04G35S: Q01715817 Cannot migrate applications from Meridian Mail to CallPilot when PEP CP404S03G30S is installed Q01580291 Ring No Answer CP404S04G36S: Q01558344 Multiple DSP failure after reboots Q01588112 IMA Does Not Start under some circumstances Q01583792 POA entry or disconnect while CallPilot connected causes CallPilot to drop Q01655161 Events 35103 and 38004 generated Q01342765 DSP has not replied to an Audit command - event 38007 CP404S04G42S: Q01624383 NBOMCU.EXE creates Dr. Watson error when OM collection not checked Q01605426 Error message pops up when finish running Setup Wizard. Q01667713 Bugcheck reboot running Config Wizard while connect with RAS Q01782363 Configuration Wizard loses Access Class IDs Limited Available CP4.0 SU04 PEPs: ---------------------------------- CP404S04L07S: Q01292749 Virtual Memory Error Popup Followed by System Degradation CP404S04L11S: Q01496851 41504 error happening every 2 minutes For more details on the individual PEPs please refer to the readme.txt file that is included with each PEP. This PEP installs Service Update 4 and the following PEPs on the following CallPilot platforms: ----------------------------------------------------------------------------------------------- Target platforms - 703t, 1002rp: -------------------------------- - CP40404SU04S - CP404S04G10S - CP404S04G19S - CP404S04G26S - CP404S04G32S - CP404S04G33S - CP404S04G35S - CP404S04G36S - CP404S04G42S Target platform - 201i: ----------------------- - CP40404SU04S - CP404S04G10S - CP404S04G19S - CP404S04G26S - CP404S04G32S - CP404S04G33S - CP404S04G35S - CP404S04G36S - CP404S04G42S - CP404S04L07S Target platform - 1005r: ------------------------ - CP40404SU04S - CP404S04G10S - CP404S04G19S - CP404S04G26S - CP404S04G32S - CP404S04G33S - CP404S04G35S - CP404S04G36S - CP404S04G42S - CP404S04L11S Installing the SU: ================== Please read this section in its entirety before proceeding. CP40404SU04S is intended to be installed on a CallPilot Server running CallPilot 4.0 software (build 04.04.04.00). Note 1: You must install both PEP CP40404SU04S and the latest CallPilot Manager on the CallPilot Server at the same time. Note: ----- The readme.pdf file contains step-by-step instruction on how to install both PEP CP40404SU04S and CallPilot Manager (CP404S04G22C or later) on the CallPilot Server. You can use this file or the readme.pdf file as a guide to install CallPilot 4.0 SU04 and CallPilot Manager. Note 2: If you are using CallPilot Reporter, you must install the latest CallPilot 4.0 release CallPilot Reporter version. If you are using the AppBuilder application, you must also install the latest CallPilot 4.0 release AppBuilder version. Note 3: Ensure there is a recent backup available prior to installing this Service Update. It's always recommended that a backup be performed (or split RAID) just prior to performing any server maintenance activity to ensure the most recent customer data is available should a restore be needed. Note 4: Before installing any PEP please ensure that there is no any DFD PEP (CP404DFDxyzS) installed on CallPilot Server. Any DFD PEP must be uninstalled before installing any regular PEP (General, Limited, Diagnostic, or Restricted). DFD PEP provides site-specific files and could have adverse affects if combined with other PEPs. Please contact your next level of support before installing any other PEPs on the system with DFD PEP installed. Note 5: Before installing Service Update 4 on CallPilot 201i Platform please ensure that as minimum 15% of total disk space on D drive is free. If you do not have required disk space on D drive, please remove all unused and temporary files from D:\TEMP and empty Recycle Bin. If after all described steps, you do not have required disk space on D drive, please contact your next level of support before installing Service Update 4. PEP CP404S04L07S expands the system paging file on 201i Platform. The size of the expanded paging space is dependent on the amount of available hard drive space. The following additional paging file sizes are possible: -------------------------------------------------------------------------- | Page file size | D drive free space condition | -------------------------------------------------------------------------- | 384 Mb | Free space - 384 Mb >= 15% of total D drive space | | 100 Mb | Free space - 100 Mb >= 15% of total D drive space | | Not created | Free space - 100 Mb < 15% of total D drive space | -------------------------------------------------------------------------- Note 6: Once PEP CP40404SU04S and CallPilot Manager have been installed on CallPilot Server, reboot CallPilot Server and run Configuration Wizard to reprogram all DSPs. Note 7: Once PEP CP40404SU04S and CallPilot Manager have been installed on CallPilot Server, please remove all temporary SU and CP Manager files by deleting the CP40404SU04S and CP404S04G22C folders from D:\TEMP directory. After that empty Recycle Bin. Note 8: PEPs that are in the limited or restricted status are removed during the installation of CP40404SU04S. The associated version of the limited or restricted PEP with CP40404SU04S will have to be installed once the installation of CP40404SU04S is complete. PEPs CP404S04L07S and CP404S04L11S are installed as a part of CP 4.0 SU04 Cumulative. SU03 Version SU04 Version ------------ ------------ CP404S03L06S CP404S04L09S CP404S03L08S CP404S04L06S CP404S03L11S CP404S04L07S CP404S03L26S CP404S04L11S CP404S03L29S N/A CP404S03R37S CP404S04R28S CP404S03R40S CP404S04R38S Instructions for installing PEP CP40404SU04S and CallPilot Manager on the CallPilot Server: ------------------------------------------------------------------------------------------- The installation of PEP CP40404SU04S should take place from the D:\TEMP folder. Note: ----- From the PEP CD, copy the CP40404SU04S folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP40404SU04S.exe to the D:\TEMP folder. The installation of CallPilot Manager should take place from the D:\TEMP folder: Note: ----- From the PEP CD, copy the CP404S04G22C folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP404S04G22C.exe to the D:\TEMP folder. 1. Installing Service Update 4 Close all programs currently executed on the CallPilot server. Launch the RUNME.BAT included in the D:\TEMP\CP40404SU04S folder to start the installation. Setup will examine your system, and display a list of all individual PEPs available for installation on your server. Click "Select All" button, to select all PEPs for installation. Click [NEXT] to continue. Setup will analyze a set of installed PEPs, you will be prompted to uninstall any previous PEPs and SU. Click [OK] to proceed. 2. Wait for the installation to complete. During the installation of CP40404SU04S the AOS service will start which will cause a pop up windows to appear stating that CallPilot is booting. These windows can be closed upon appearance. You will be prompted that a reboot of the server is required. Warning: -------- If installation of PEP CP404S04LxxS failed on CallPilot 201i Platform, then complete installation of Service Update 4 and CallPilot Manager, delete CP40404SU04S and CP404S04G22C folders from D:\TEMP directory, empty Recycle Bin, download CP404S04LxxS from Enterprise Solutions PEP Library (ESPL), and install PEP separately. Installing CallPilot Manager on the CallPilot Server. 3. Click [No] not to reboot. 4. Disconnect all browsers currently connected to CallPilot Manager. 5. Run the RUNME.EXE file included in the CallPilot Manager folder. This will stop and restart the IIS server and related services, launch the cpmgrsetup.exe to install/upgrade CallPilot Manager, start the registration of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to upgrade the previous version of CallPilot Manager. Click [OK] to proceed. Wait for the installation to complete. During the registration of CallPilot Manager in DMI Viewer you will be prompted to select the PEP to be registered. Select PEP to be registered, click [OK] to start the registration. If the previous version of CallPilot Manager was registered in DMI, then you will be prompted to uninstall the previous PEP. Click [OK] to proceed. 6. Wait for the DMI Viewer Registration to complete. 7. Restart the CallPilot Server. 8. Run Configuration Wizard to reprogram all DSPs. 9. Delete the CP40404SU04S folder from D:\TEMP directory 10. Delete the CP404S04G22C folder from D:\TEMP directory CallPilot 4.0 Service Update 4 (CP40404SU04S) replaces the following PEPs: ========================================================================== - CP404S03G09S - CP404S03G10S - CP404S03G12S - CP404S03G14S - CP404S03G15S - CP404S03G16S - CP404S03G17S - CP404S03G18S - CP404S03G19S - CP404S03G20S - CP404S03G21S - CP404S03G22S - CP404S03G23S - CP404S03G24S - CP404S03G25S - CP404S03G27S - CP404S03G28S - CP404S03G30S The replaced PEPs will be automatically uninstalled when CP40404SU04S is installed. Uninstall: ========== CallPilot 4.0 Service Update 4, CP40404SU04S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 4.0 Service Update 3, CP40404SU03S, after uninstalling SU04. If you wish to uninstall CallPilot 4.0 Service Update 4, we should install CallPilot 4.0 Service Update 3, CP40404SU03S, after uninstalling SU04. (the latest CallPilot 4.0 release version of CallPilot Manager should be used together with CallPilot 4.0 Service Update 3 after uninstalling SU04) After uninstalling CP40404SU04S and installing CP40404SU03S,reboot CallPilot Server and run Configuration Wizard to reprogram all DSPs. To uninstall CallPilot 4.0 Service Update 4, CP40404SU04S: Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select all of the PEPs you want to uninstall, and click Remove. Reboot is required after uninstall. List of Fixes and Enhancements included in Service Update 4: ============================================================ CR # / Title Q01605479 DMI Viewer: Can not continue selecting any function after removing a PEP Q01463082 TDD .WAV message not being recognized when imported CallPilot Q01531076 Major event 36209 Q01530017 Enhancement request for SNMP Q01542283 Concurrent logins on same Mail box Q01560082 MFR Read receipt not turning off MWI for ESN configured sites Q01467678 Event 54857 descriptions need to be detailed to display properly Q01489570 T1 RNA happened during load Q01533381 CallPilot Manager time zone list should be extended according to KB928388 Q01544313 Upgrade Wizard and CallPilot migration process allowed migration with wrong key Q01039605 Config Wizard fails while programming DSPs after an upgrade Q01168045 Major event 54503 should not be sent when socket already closed on client side Q01174975 Please begin transmitting the fax now" prompted by Express Fax Messaging Q01183661 Users not belonging to Volume 1 can not delivery to Fax machine Q01418620 The Through Dial Tool is required Q01472458 DMI viewer should prevent un-installing of certain PEPs Q01478023 CallPilot Message not marked as Read when Unread MFR message is deleted. Q01491441 Memory usage of BCR gets increased during load testing Q01500223 Upgrade Wizard fails at UpdateClassOfService Process in Data Validity Check Q01501733 Wrong behavior when using Custom Commands Q01533368 World time zone changes Q01162465 CallPilot address book only downloads 167 records with same last name Q01164724 Uninstalling SU04 fails to remove entry from registry Q01171340 An Open VPIM message can't be sent in mixed authentication mode Q01178798 Post SU04 application on CallPilot integration issues SCCS Access Mas Link Handler Q01305783 Performance Monitor does not work Q01337338 CallPilot Remote Text Notification Is Not RFC 821/RFC 822 Compliant Q01388256 System wide outages with both fax and voice calls with all DS-0 channels idle Q01418725 DSPs disabling when voice and fax on same DSP Q01471648 Some DSP channels quit recognizing DTMF tones Q01398485 Minor error 54513 when logging into mailbox using MyCallPilot Q01404265 Calls coming back into CallPilot with TAT disconnects caller Q01407422 Deliver to Telephone messages being severely delayed Q01409513 Message Archive feature does not work for mailboxes located at NMS sites Q01410659 RN generating Event code 58509 Q01415551 Cannot send fax from MyCallPilot using Swedish language Q01425665 No verification fax sent out for failed update through FIM service Q01426168 Trace Viewer Utility can not be used to capture traces under the traffic Q01427623 CallPilot stops answering calls Dead Air and then RNA Q01441507 GIVE IVR to CallPilot Transfer to SCCS CDN Disconnects When Button is Held Q01442562 Order of backup items was not correct in the backup definitions Q01442666 SLEE Trace Tool terminates unexpectedly Q01446868 Message getting appended to end of message when rewinding Q01455770 RNA when running Fax-on-demand over 3 hours Q01487788 TDD .WAV message not being recognized when imported CallPilot (AppBuilder) Q01463415 Many events 59530 were logged during the load test Q01463418 T1: Channels are busy after stopping the load Q01470045 Dual Lang Prompting - Recording plays twice continuously after system prompts Q01474905 Address module do not recognize DTT/DTF RFC2822 addresses Q01477423 OM data can be pegged second time when Reporter re-establishes connection Q01482532 Can send a fax with more than maximum number of fax pages Q01468968 OEM information Shows the wrong release of CallPilot