This package contains: ====================== SU number: CP50041SU10S CallPilot Server Software CP5.0 SU10 Version: 4 Date: June 28, 2010 Description: ============ This package contains Service Update 10 (SU10) and all General Available CallPilot 5.0 PEPs required to be installed on a server that has been installed with, or upgraded to CallPilot 5.0 (build 05.00.41.20) CP50041SU10S CallPilot Server Software CP5.0 SU10: ================================================== This package includes many fixes and enhancements to the CallPilot Server software. For a detailed list, please refer to the section "List of Fixes and Enhancements" at the end of the readme file. CP50041SU10S now becomes a prerequisite for installing all future PEPs on CP5.0 until the introduction of SU11. CP50041SU10S requires running Config Wizard. IMPORTANT ========== If the currently deployed SCSI RAID LSI320-1 and LSI320-2 adapters the firmware has not been updated to latest version 1L51 before installing CP5.0 SU10 Cumulative, then update the firmware after installing CP5.0 SU10 Cumulative. Power Console software must be updated to version 5.00n as well. It is required, that all CallPilot Manager software be upgraded to the latest CallPilot 5.0 release version. It is required, that all Application Builder Clients be upgraded with the latest CallPilot 5.0 release version of Application Builder. It is required, that all CallPilot Reporter software be upgraded to the latest CallPilot 5.0 release version. Running Config Wizard in Standard Mode is a requirement for CP50041SU10S complete installation. CallPilot 5.0 Service Update 10, CP50041SU10S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 5.0 SU09, after uninstalling PEP. High Availability Systems ========================= CP50041SU10S is HA aware To install or uninstall this PEP on the configured HA system please follow the procedure described in the CP50041SU10S_HA_Instructions.txt. To install or uninstall this PEP on the unconfigured HA system please follow the procedure described below. PEPs for CallPilot Server (inside this package): ================================================ This SU contains the following General Available CP5.0 SU10 PEPs. These PEPs will be automatically installed with the installation of CP5.0 SU10. General Available CP5.0 SU10 PEPs: ----------------------------------- CP500S10G06S: wi00835667 Status of GR icon should be changed after remove GR icon on GR Partner server wi00891534 Major event 54825 is logged every hour under load wi00888082 The GR link is unstable during Resync progress CP500S10G08S: wi00883579 Cannot restore voice forms and user's mailbox backups on CallPilot server wi00885402 User Archives show skipped items of Deleted FAXs causing the user to check every archive CP500S10G10S: wi00885068 Received "C" as subject matter for Remote Text notification messages wi00887544 MWI does not go out after deleting response from Voice Form Limited Available CP5.0 SU05 PEP: ---------------------------------- CP500S10L07S: wi00881495 CallPilot degrades after virtual memory error with VsTskMgr spiking just before a McAfee update or scan For more details on the individual PEPs please refer to the readme.txt file that is included with each PEP. This PEP installs Service Update 10 and the following PEPs on the following CallPilot platforms: ----------------------------------------------------------------------------------------------- Target platforms - 201i, 202i, 600r, 703t, 1005r, 1006r: -------------------------------------------------------- - CP50041SU10S - CP500S10G06S - CP500S10G08S - CP500S10G10S Target platform - 1002rp: ------------------------- - CP50041SU10S - CP500S10G06S - CP500S10G08S - CP500S10G10S - CP500S10L07S Installing the SU: ================== Please read this section in its entirety before proceeding. CP50041SU10S is intended to be installed on a CallPilot Server running CallPilot 5.0 software (build 05.00.41.20). Note 1: If the currently deployed SCSI RAID LSI320-1 and LSI320-2 adapters the firmware has not been updated to latest version 1L51 before installing CP5.0 SU10 Cumulative, then update the firmware after installing CP5.0 SU10 Cumulative. Power Console software must be updated to version 5.00n as well. Note 2: You must install both PEP CP50041SU10S and the latest CallPilot Manager on the CallPilot Server at the same time. Note: ----- The readme.pdf file contains step-by-step instruction on how to install both PEP CP50041SU10S and CallPilot Manager (CP500S10G15C or later) on the CallPilot Server. You can use this file or the readme.pdf file as a guide to install CallPilot 5.0 SU10 and CallPilot Manager. Note 3: If you are using CallPilot Reporter, you must install the latest CallPilot 5.0 release CallPilot Reporter version. If you are using the AppBuilder application, you must also install the latest CallPilot 5.0 release AppBuilder version. Note 4: Ensure there is a recent backup available prior to installing this Service Update. It's always recommended that a backup be performed (or split RAID) just prior to performing any server maintenance activity to ensure the most recent customer data is available should a restore be needed. Note 5: Ensure scheduled backups are not in progress or scheduled during the Service Update installation. Note 6: Before installing any PEP please ensure that there is no any DFD PEP (CP500DFDxyzS) installed on CallPilot Server. Any DFD PEP must be uninstalled before installing any regular PEP (General, Limited, Diagnostic, or Restricted). DFD PEP provides site-specific files and could have adverse affects if combined with other PEPs. Please contact your next level of support before installing any other PEPs on the system with DFD PEP installed. Note 7: Once PEP CP50041SU10S and CallPilot Manager have been installed on CallPilot Server, reboot CallPilot Server and run Configuration Wizard to reprogram all DSPs. Note 8: Once PEP CP50041SU10S and CallPilot Manager have been installed on CallPilot Server, please remove all temporary SU and CP Manager files by deleting the CP50041SU10S and CP500S09G15C folders from D:\TEMP directory. After that empty Recycle Bin. Note 9: PEPs that are in the limited or restricted status are removed during the installation of CP50041SU10S. The associated version of the limited or restricted PEP with CP50041SU09S will have to be installed once the installation of CP50041SU10S is complete. SU09 Version SU10 Version ------------ ------------ CP500S09L29S N/A CP500S09L35S N/A CP500S09L36S N/A (Integrated into SU10) Instructions for installing PEP CP50041SU10S and CallPilot Manager on the CallPilot Server: ------------------------------------------------------------------------------------------- The installation of PEP CP50041SU10S should take place from the D:\TEMP folder. Note: ----- From the PEP CD, copy the CP50041SU10S folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), copy the CP50041SU10S.msi file to the D:\TEMP folder. The installation of CallPilot Manager should take place from the D:\TEMP folder: Note: ----- From the PEP CD, copy the CP500S10G15C folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), copy the CP500S10G15C.msi file to the D:\TEMP folder. IMPORTANT: All steps bellow are applicable only for non HA systems To install or uninstall this PEP on configured HA system please follow the procedure described in the CP50041SU10S_HA_Instructions.txt 1. Installing Service Update 10 Close all programs currently executed on the CallPilot server. Launch the CP50041SU10S.msi to start the installation. Setup will examine your system, and display a list of all individual PEPs available for installation on your server. Click "Select All" button, to select all PEPs for installation. Click [Install] to continue. Setup will analyze a set of installed PEPs, you will be prompted to uninstall any previous PEPs and SU. Click [Yes] to proceed. 2. Wait for the installation to complete. You will be prompted that a reboot of the server is required. Installing CallPilot Manager on the CallPilot Server. 3. Click [No] not to reboot. 4. Disconnect all browsers currently connected to CallPilot Manager. 5. Run the CP500S10G15C.msi file. This will stop and restart the IIS server and related services, install/upgrade CallPilot Manager, register of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to install the new version of CallPilot Manager. Click [Install] to proceed. 6. Wait for the installation to complete. 7. You will be prompted that a reboot of the server is required. Click [Yes] to restart the CallPilot Server. 8. Restart the CallPilot Server. 9. Run Configuration Wizard in Standard Mode to reprogram all DSPs. 10. Delete the CP50041SU10S.msi file from D:\TEMP directory 11. Delete the CP500S10G15C.msi file from D:\TEMP directory CallPilot 5.0 Service Update 10 (CP50041SU10S) replaces the following PEPs: ========================================================================== - CP50041SU09S - CP500S09G18S - CP500S09G19S - CP500S09G20S - CP500S09G21S - CP500S09G23S - CP500S09G25S - CP500S09G26S - CP500S09G28S - CP500S09G31S - CP500S09G33S - CP500S09G34S - CP500S09L36S The replaced PEPs will be automatically uninstalled when CP50041SU10S is installed. Uninstall: ========== CallPilot 5.0 Service Update 10, CP50041SU10S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 5.0 SU09, after uninstalling SU10. If you wish to uninstall CallPilot 5.0 Service Update 10, we should install CallPilot 5.0 Service Update 9, CP50041SU09S, after uninstalling SU10. (the latest CallPilot 5.0 release version of CallPilot Manager should be used together with CallPilot 5.0 Service Update 9 after uninstalling SU10) - To uninstall CP50041SU10S, go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select all of the PEPs you want to uninstall, and click Remove. - Do not reboot CP Server and install CP50041SU09S. - Reboot is required after install of CP 5.0 SU09. - Run Configuration Wizard in Standard Mode to reprogram all DSPs. Note: For instructions to uninstall the CallPilot Manager PEP see the readme file of PEP CP500S10G15C. List of Fixes and Enhancements included in Service Update 10: ============================================================ WI # / Title wi00686198 Administrator cannot delete a local user wi00727067 Unable to play vbk file using CallPilot Player wi00833800 Recipients in BCC list are displayed in GR message to other recipients wi00833843 nmaosps.dll is not re-registered sometime during SU installation wi00833845 Multiple GR users aren’t replicated during nightly audit wi00833847 Courtesy down works improperly in some circumstances wi00833856 Message marked as read is not replicated properly on local user after server is courtesy up wi00833859 MWI light not turned off via MFR if prime server is down wi00833860 55300 event is reported frequently during load wi00834272 Messages should be removed in local user after deleting them in GR users wi00834667 Runtime Error appeared during restoring full system wi00835103 Failed to delivery to telephone on GR user wi00835799 Failed to send message to PDL list from GR mailbox wi00835617 Mailbox message replication fails for external callers after Rebuild wi00835655 Add a queue to buffer NDNs for processing wi00835700 VDS: GR comparison diagnostic never completes wi00835932 Number of Members don't display correctly in MyCallPilot wi00836008 From address in message envelope wrong in TUI in GR mailbox wi00836395 Request to re-classify severity wi00836660 Failed to record greetings from GR users wi00836654 Unable to play GR message on phone mode wi00836668 Failed to add greeting during GR user rebuild wi00836876 A regular SLEE trace file cannot be opened in XML format wi00837184 GR Comparison Diagnostics can fail under some circumstances - dynamic buffer size wi00837584 Delivery report sent to the sender twice wi00837979 GR events lost from windows event log due to throttling wi00839275 NDN from invalid MFR destination does not disable MFR wi00840112 Time zone settings should be in a readable format in GR comparison wi00841074 Memory corruption in NMAOSBroker wi00841865 MWI on phone is lit when there are no new messages in mailbox wi00843071 MWI is not updated from GR mailbox during MWI audit when GR link goes down wi00843100 GR message backlog threshold not working as expected wi00843829 Many events 55500 are logged under high traffic wi00843838 RNA due to IMA service memory overload wi00846030 LDAP.SQL 54768 SQL Internal error wi00847436 Need to execute nmflteve.sql and nmfltobj.sql during SU install wi00847576 MTA major events 54103 and 54104 on server boot wi00849377 GR Comparison Tool shows Critical errors wi00849542 Cannot add GR BDL and users from Address Book (GR users) to the PDL for GR user wi00849551 Callpilot stops processing calls with SQL ERROR Assertion 1 wi00850591 MFR messages are not using WAV-GSM 6.10 compression wi00851326 Reclassify event 54127 "GR message replications and GR sync on login features have been disabled" as Major wi00854166 CallPilot answers with dead air and then drops call wi00857576 Mailbox User 5555 is unable to log into mailbox after upgrade to SU09 on Non-GR CallPilot wi00857852 Users not able to login to mailboxes after SU install wi00861564 Setup Wizard is failing against T1 Dialogic boards wi00861599 Flight Recorder should archive *.ntb, *.ntu and *.ntp files from C:\CallPilot wi00866035 Message ID field in outgoing MIME is not unique anymore wi00866280 MFR is not turning off the MWI after upgrading to SU wi00868666 MWI is not lit when a new Voice form response is recorded wi00868670 Unable to migrate\upgrade to release 5.0 if SU09 is installed on the CallPilot server wi00870486 Setup Wizard Rejects new 202i BIOS wi00871951 Major events 54104 are logged during load for tagged replication wi00857366 Flight Recorder does not log events properly wi00866028 HA Config Wizard guardrails should be enhanced on Step 1 wi00873395 CallPilot HA Telephony Service Fails on install or failover wi00875455 Unable to Archive "nbsl" through Flight Recorder wi00876029 While using Archive Manager in Flight Recorder System went into a RNA condition