This package contains: ====================== SU number: CP50041SU11S CallPilot Server Software CP5.0 SU11 Version: 3 Date: December 29, 2011 Description: ============ This package contains Service Update 11 (SU11) and all General Available CallPilot 5.0 PEPs required to be installed on a server that has been installed with, or upgraded to CallPilot 5.0 (build 05.00.41.20) CP50041SU11S CallPilot Server Software CP5.0 SU11: ================================================== This package includes many fixes and enhancements to the CallPilot Server software. For a detailed list, please refer to the section "List of Fixes and Enhancements" at the end of the readme file. CP50041SU11S now becomes a prerequisite for installing all future PEPs on CP5.0 until the introduction of SU11. CP50041SU11S requires running Config Wizard. IMPORTANT ========== If the currently deployed SCSI RAID LSI320-1 and LSI320-2 adapters the firmware has not been updated to latest version 1L51 before installing CP5.0 SU11 Cumulative, then update the firmware after installing CP5.0 SU11 Cumulative. Power Console software must be updated to version 5.00n as well. It is required, that all CallPilot Manager software be upgraded to the latest CallPilot 5.0 release version. It is required, that all Application Builder Clients be upgraded with the latest CallPilot 5.0 release version of Application Builder. It is required, that all CallPilot Reporter software be upgraded to the latest CallPilot 5.0 release version. Running Config Wizard in Standard Mode is a requirement for CP50041SU11S complete installation. CallPilot 5.0 Service Update 11, CP50041SU11S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 5.0 SU10, after uninstalling PEP. High Availability Systems ========================= CP50041SU11S is HA aware To install or uninstall this PEP on the configured HA system please follow the procedure described in the CP50041SU11S_HA_Instructions.txt. To install or uninstall this PEP on the unconfigured HA system please follow the procedure described below. PEPs for CallPilot Server (inside this package): ================================================ This SU contains the following General Available CP5.0 SU11 PEPs. These PEPs will be automatically installed with the installation of CP5.0 SU11. General Available CP5.0 SU11 PEPs: ----------------------------------- For more details on the individual PEPs please refer to the readme.txt file that is included with each PEP. This PEP installs Service Update 11 and the following PEPs on the following CallPilot platforms: ----------------------------------------------------------------------------------------------- Target platforms - 201i, 202i, 600r, 703t, 1002rp, 1005r, 1006r: --------------------------------------------------------------- Installing the SU: ================== Please read this section in its entirety before proceeding. CP50041SU11S is intended to be installed on a CallPilot Server running CallPilot 5.0 software (build 05.00.41.20). Note 1: If the currently deployed SCSI RAID LSI320-1 and LSI320-2 adapters the firmware has not been updated to latest version 1L51 before installing CP5.0 SU11 Cumulative, then update the firmware after installing CP5.0 SU11 Cumulative. Power Console software must be updated to version 5.00n as well. Note 2: You must install both PEP CP50041SU11S and the latest CallPilot Manager on the CallPilot Server at the same time. Note: ----- The readme.pdf file contains step-by-step instruction on how to install both PEP CP50041SU11S and CallPilot Manager (CP500S11G05C or later) on the CallPilot Server. You can use this file or the readme.pdf file as a guide to install CallPilot 5.0 SU11 and CallPilot Manager. Note 3: If you are using CallPilot Reporter, you must install the latest CallPilot 5.0 release CallPilot Reporter version. If you are using the AppBuilder application, you must also install the latest CallPilot 5.0 release AppBuilder version. Note 4: Ensure there is a recent backup available prior to installing this Service Update. It's always recommended that a backup be performed (or split RAID) just prior to performing any server maintenance activity to ensure the most recent customer data is available should a restore be needed. Note 5: Ensure scheduled backups are not in progress or scheduled during the Service Update installation. Note 6: Before installing any PEP please ensure that there is no any DFD PEP (CP500DFDxyzS) installed on CallPilot Server. Any DFD PEP must be uninstalled before installing any regular PEP (General, Limited, Diagnostic, or Restricted). DFD PEP provides site-specific files and could have adverse affects if combined with other PEPs. Please contact your next level of support before installing any other PEPs on the system with DFD PEP installed. Note 7: Once PEP CP50041SU11S and CallPilot Manager have been installed on CallPilot Server, reboot CallPilot Server and run Configuration Wizard to reprogram all DSPs. Note 8: Once PEP CP50041SU11S and CallPilot Manager have been installed on CallPilot Server, please remove all temporary SU and CP Manager files by deleting the CP50041SU11S and CP500S11G05C folders from D:\TEMP directory. After that empty Recycle Bin. Note 9: PEPs that are in the limited or restricted status are removed during the installation of CP50041SU11S. The associated version of the limited or restricted PEP with CP50041SU10S will have to be installed once the installation of CP50041SU11S is complete. SU10 Version SU11 Version ------------ ------------ N/A N/A Instructions for installing PEP CP50041SU11S and CallPilot Manager on the CallPilot Server: ------------------------------------------------------------------------------------------- The installation of PEP CP50041SU11S should take place from the D:\TEMP folder. Note: ----- From the PEP CD, copy the CP50041SU11S folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), copy the CP50041SU11S.msi file to the D:\TEMP folder. The installation of CallPilot Manager should take place from the D:\TEMP folder: Note: ----- From the PEP CD, copy the CP500S11G05C folder to the D:\TEMP folder. For downloads from the Enterprise Solutions PEP Library (ESPL), copy the CP500S11G05C.msi file to the D:\TEMP folder. IMPORTANT: All steps bellow are applicable only for non HA systems To install or uninstall this PEP on configured HA system please follow the procedure described in the CP50041SU11S_HA_Instructions.txt 1. Installing Service Update 11 Close all programs currently executed on the CallPilot server. Launch the CP50041SU11S.msi to start the installation. Setup will examine your system, and display a list of all individual PEPs available for installation on your server. Click "Select All" button, to select all PEPs for installation. Click [Install] to continue. Setup will analyze a set of installed PEPs, you will be prompted to uninstall any previous PEPs and SU. Click [Yes] to proceed. 2. Wait for the installation to complete. You will be prompted that a reboot of the server is required. Installing CallPilot Manager on the CallPilot Server. 3. Click [No] not to reboot. 4. Disconnect all browsers currently connected to CallPilot Manager. 5. Run the CP500S11G05C.msi file. This will stop and restart the IIS server and related services, install/upgrade CallPilot Manager, register of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to install the new version of CallPilot Manager. Click [Install] to proceed. 6. Wait for the installation to complete. 7. You will be prompted that a reboot of the server is required. Click [Yes] to restart the CallPilot Server. 8. Restart the CallPilot Server. 9. Run Configuration Wizard in Standard Mode to reprogram all DSPs. 10. Delete the CP50041SU11S.msi file from D:\TEMP directory 11. Delete the CP500S11G05C.msi file from D:\TEMP directory CallPilot 5.0 Service Update 11 (CP50041SU11S) replaces the following PEPs: ========================================================================== - CP50041SU10S - The replaced PEPs will be automatically uninstalled when CP50041SU11S is installed. Uninstall: ========== CallPilot 5.0 Service Update 11, CP50041SU11S, updates database structure. The changes are reversible and they are rolled back to the level of CallPilot 5.0 SU10, after uninstalling SU11. If you wish to uninstall CallPilot 5.0 Service Update 11, we should install CallPilot 5.0 Service Update 10, CP50041SU10S, after uninstalling SU11. (the latest CallPilot 5.0 release version of CallPilot Manager should be used together with CallPilot 5.0 Service Update 10 after uninstalling SU11) - To uninstall CP50041SU11S, go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select all of the PEPs you want to uninstall, and click Remove. - Do not reboot CP Server and install CP50041SU10S. - Reboot is required after install of CP 5.0 SU10. - Run Configuration Wizard in Standard Mode to reprogram all DSPs. Note: For instructions to uninstall the CallPilot Manager PEP see the readme file of PEP CP500S11G05C. List of Fixes and Enhancements included in Service Update 11: ============================================================ WI # / Title wi00829821 Event should be logged to the Windows event log when the GR partner state changes wi00881041 Status of GR icon should be changed after remove GR icon on GR Partner server wi00885200 Cannot restore voice forms and user’s mailbox backups on CallPilot server wi00887290 Received "C" as subject matter for Remote Text notification messages wi00887294 User Archives show skipped items of Deleted FAXs causing the user to check every archive wi00887546 MWI does not go out after deleting response from Voice Form wi00893382 CallPilot Degrades after virtual memory error with VsTskMgr spiking just before a McAfee update or scan wi00898696 CallPilot HA CTMS service remains in stopping on CP2 after SU07 to SU09 Update wi00898734 Major event 54825 is logged every hour under load wi00898740 The GR link is unstable during Resync progress wi00908631 POPUP server is low on memory wi00926046 CallPilot 1006r HA 3 MPB96 boards fails SU09 to SU10 when trying to bring online with Resource Packages and BCR Services failing wi00938055 CallPilot degrades to RNA with frlogserver and nmssrvs using all the processor time wi00938503 CallPilot slowly degrades to RNA after 35103 38016 and 38007 events wi00941894 Request to add new events 54846 54847 54848 54849 wi00947350 Messages are not duplicated in GR partner if vpim shortcut contains an overlap wi00950829 ConfigWizard: system configuration failure with the error: Running DatafillDatabase wi00890232 Callers from outside cannot hear External Greeting wi00906494 The CallPilot PEP installation is corrupted when installing SU cumulative from old version of SU wi00954140 Some GR users are not built on sync or rebuild wi00954883 It's failed to send a message to PDL list from GR mailbox when CallPilot GR pair are in Campus mode wi00959819 Cannot change audio option after listening to the message in CallPilot Player wi00891075 Unable login to mailbox after downing Courtesy wi00954871 TRUs created with question marks after SU installation wi00958877 The voice forms backup/restore logs is cannot be displayed after the progress is completed