This package contains: ====================== 1. PEP Number: CP500S11G08S 2. Problem Description: ======================= wi00976030: CallPilot Reporter Administrator Report Client IP and description fields not correct wi00986692: A potential problem has been identified within CallPilot that, if experienced, may result in situation when CallPilot server is running High CPU and Memory, under some circumstances. wi00996745: A potential problem has been identified within CallPilot that, if experienced, may result in higher memory usage after SU installed and Virtual memory popup received on server, under some circumstances. wi00997110: A potential problem has been identified within CallPilot that, if experienced, may result in situation when lots of MTA error events 54104 were logged in app event log on CallPilot server, under some circumstances. 3. List of WIs that are addressed by this PEP: ============================================== wi00976030 CallPilot Reporter Administrator Report Client IP and description fields not correct wi00986692 CallPilot 1002rp T1/SMDI is running High CPU and Memory wi00996745 Higher memory usage after SU installed, Virtual memory popup received on server wi00997110 CallPilot GR pair with 54104 and 40261 events 4. Installing the PEP: ====================== This PEP is intended to be installed on CallPilot 5.0 (build 05.00.41.20) servers that were installed with or upgraded to Service Update 11 (CP50041SU11S). High Availability (HA) Systems ------------------------------ To install this PEP on HA system please follow the procedure for installing PEPs described in the document NN44200-311 "High Availability: Installation and Configuration", section "Install PEPs". In order to install the PEP: ---------------------------- - Launch the CP500S11G08S.msi to start the installation of the PEP. - You will be prompted that a reboot of the server is required. - If you are installing other PEPs on the CallPilot Server, click [No] not to reboot. - Proceed with the installation of the other PEPs. - Reboot the server. Uninstall: ---------- - Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP500S11G08S, and click Remove. - Reboot is required after uninstall.