This package contains:
======================

1. PEP Number: CP500S11G09S


2. Problem Description:
=======================
wi00987554:
A potential problem has been identified within CallPilot that, if experienced, 
may result in situation when CallPilot with CCMS integration degraded to RNA
with SLEE and BCR error events, under some circumstances.

wi01005941:
A potential problem has been identified within CallPilot that, 
if experienced, may result in situation when  GR message sync fails 
if message sub-type is “Unknown”, under some circumstances.


3. List of WIs that are addressed by this PEP: 
==============================================
wi00987554 CallPilot degrades to RNA with SLEE and BCR errors following SU10 / SU11 update
wi01005941 GR message sync fails if message sub-type is “Unknown”

Other fixes resolved in the replaced PEP:
--------------------------------------------
wi00976030 CallPilot Reporter Administrator Report Client IP and description fields not correct
wi00986692 CallPilot 1002rp T1/SMDI is running High CPU and Memory
wi00996745 Higher memory usage after SU installed, Virtual memory popup received on server
wi00997110 CallPilot GR pair with 54104 and 40261 events


4. Installing the PEP:
======================
This PEP is intended to be installed on CallPilot 5.0 (build 05.00.41.20) servers 
that were installed with or upgraded to Service Update 11 (CP50041SU11S).

This PEP replaces the following PEP:
-------------------------------------
  - CP500S11G08S
    
This PEP will be automatically uninstalled when CP500S11G09S is installed.


High Availability (HA) Systems
------------------------------
To install this PEP on HA system please follow the procedure 
for installing PEPs described in the document NN44200-311 "High 
Availability: Installation and Configuration", section "Install PEPs".


In order to install the PEP:
----------------------------
- Launch the CP500S11G09S.msi to start the installation of the PEP. 
- You will be prompted that a reboot of the server is required. 
- If you are installing other PEPs on the CallPilot Server, click [No] not to reboot. 
- Proceed with the installation of the other PEPs. 
- Reboot the server.

Uninstall:
----------
- Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance 
  Utility. Click Show PEPs. Select CP500S11G09S, and click Remove.
- Reboot is required after uninstall.