This package contains: ====================== 1. PEP Number: CP501S01G15S 2. Problem Description: ======================= wi01108594: A potential problem has been identified within CallPilot that, if experienced, may result in situation when Calls to CallPilot Fax fail intermittently with the hint "Resource timeout" while sending over trunk, under some circumstances. wi01089341: A potential problem has been identified within CallPilot that, if experienced, may result in situation when CallPilot slowly degrades to intermitant RNA with event 38016 hint Memory Corruption, under some circumstances. wi01087182: A potential problem has been identified within CallPilot that, if experienced, may result in situation when Calls to or from CallPilot Fax fail up to half of the tries, under some circumstances. 3. List of WIs that are addressed by this PEP: ============================================== wi01108594 Calls to CallPilot Fax fail intermittently with the hint "Resource timeout" while sending over trunk wi01089341 CallPilot slowly degrades to intermitant RNA with event 38016 hint Memory Corruption wi01087182 Calls to or from CallPilot Fax fail up to half of the tries Other fixes resolved in the replaced PEP: -------------------------------------------- wi01068611 Intermittent no response on ACCESS integrated calls wi01070943 CallPilot Manager Channel Monitor shows blank screen wi01071615 CallPilot Manager backup and archives fail with Event 59201 RC=4 4. Installing the PEP: ====================== This PEP is intended to be installed on CallPilot 5.1 (build 05.01.xx.xx) servers that were installed with or upgraded to Service Update 01 (CP0501SU001S). This PEP replaces the following PEP: ------------------------------------- - CP501S01G12S This PEP will be automatically uninstalled when CP501S01G15S is installed. High Availability (HA) Systems ------------------------------ To install this PEP on HA system please follow the procedure for installing PEPs described in the document NN44200-311 "High Availability: Installation and Configuration", section "Install PEPs". In order to install the PEP: ---------------------------- - Launch the CP501S01G15S.msi to start the installation of the PEP. - You will be prompted that a reboot of the server is required. - If you are installing other PEPs on the CallPilot Server, click [No] not to reboot. - Proceed with the installation of the other PEPs. - Reboot the server. Uninstall: ---------- - Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP501S01G15S, and click Remove. - Reboot is required after uninstall.