This package contains: ====================== 1. PEP Number: CP202S05G19S 2. Problem Description: ======================= A potential problem has been identified within the LDAP system that, if experienced, does not allow to login to CallPilot. Users are unable to login to CallPilot and event ID 36219 is in the event log. 3. List of CRs that are addressed by this PEP: ============================================== Q01294865 Users unable to login to CallPilot. Event ID 36219 generated Other fixes resolved in the replaced PEPs: ------------------------------------------ Q01183921 CP is experiencing ring no answer when we make changes in DB values 4. Installing the PEP: ====================== This PEP is intended to be installed on CallPilot 2.02 (2.01.27.05) servers that were installed with or upgraded to Service Update 5 (CP20127SU05S). This PEP replaces the following: -------------------------------- - CP202S05G12S The replaced PEP will be automatically uninstalled when CP202S05G19S is installed. In order to install the PEP: ---------------------------- - Launch the runme.exe to start the installation of the PEP. The runme executable can be found in the PEP's root directory. - A reboot is required before the server can be brought back into service. Uninstall: ---------- Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP202S05G19S, and click Remove. Reboot is required after uninstall.