This package contains: ====================== 1. PEP Number: CP202S05G23S 2. Problem Description: ======================= A potential problem has been identified within the OM (Operational Measurement) server that, if experienced, may result in stop pegging data under some conditions. After restart AOS service CallPilot stops pegging data. Multiple instances of event 41051 "Failed to peg an OM" appear in application event log. 3. List of CRs that are addressed by this PEP: ============================================== Q01303303 "Reporter shows all zero's OM not collecting on the Blue database" 4. Installing the PEP: ====================== This PEP is intended to be installed on CallPilot 2.02 (2.01.27.05) servers that were installed with or upgraded to Service Update 5 (CP20127SU05S). In order to install the PEP: ---------------------------- - Launch the runme.exe to start the installation of the PEP. The runme executable can be found in the PEP's root directory. - A reboot is required before the server can be brought back into service. The PEP update the DataBase stucture. This changes are irreversible and won't be rolled back. Uninstall: ---------- Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP202S05G23S, and click Remove. The PEP will be unregistred in DMI-viewer. Reboot is required after uninstall.