This package contains: ====================== SU Number: CP20127SU05S CallPilot Server Software CP2.02 SU05 Description: ============ This package contains Service Update 5 (SU05) and all General Available CallPilot 2.02 PEPs required to be installed on a server that has been installed with, or upgraded to CallPilot 2.02 (02.01.27.05). CP20127SU05S CallPilot Server Software CP2.02 SU05: =================================================== This package includes all CallPilot 2.02 SU05 (excluding Security Updates) plus many other fixes and enhancements to the CallPilot Server software. For a detailed list, please refer to the section "List of Fixes and Enhancements included in Service Update 5" at the end of the readme file. CP20127SU05S now becomes a prerequisite for installing all future PEPs. IMPORTANT ========== It is recommended that all Application Builder Clients be upgraded to version 04.04.04.02 using PEP CP404S01G08A. Application Builder version 04.04.04.02 is compatible with CallPilot 2.02 SU05. It is recommended that all CallPilot Manager software be upgraded to version 04.04.04.03 using PEP CP404S01G11C. CallPilot Manager version 04.04.04.03 is compatible with CallPilot 2.02 SU05. It is recommended that all CallPilot Reporter software be upgraded to version 04.04.04.03 using PEP CP404S01G11C. CallPilot Reporter version 04.04.04.03 is compatible with CallPilot 2.02 SU05. PEPs for CallPilot Server (inside this package): ================================================ This SU contains the following Generally and Limited Available CP2.02 SU05 PEPs released to date. These PEPs will be automatically installed with the installation of CP2.02 SU05. General Available CP2.02 SU05 PEPs: ----------------------------------- CP202S05G08S: Q01241448 EVT41505 NMAOS CP202S05G09S: Q01192078 Incoming call on the second line while the user is logged into voice mail disconnects CP202S05G11S: Q01218326 RNA - ALL DSPs active - All DSOs idle except for one CP202S05G12S: Q01183921 CP is experiencing ring no answer when we make changes in DB values CP202S05G13S: Q00823601 Remote notification using paging service inappropriately prompts for input CP202S05G16S: Q01132467 Non-subscribers and External callers can't call VM CDN-get dropped Limited Available CP2.02 SU05 PEPs: ----------------------------------- CP202S05L06S: Q00776186 Server outage when saving application CP202S05L10S: Q00862676 Delayed answering on CallPilot - enhancements required in LDAP For more details on the individual PEPs please refer to the readme.txt file that is included with each PEP. Installing the SU: ================== Please read this section in its entirety before proceeding. CP20127SU05S is intended to be installed on a CallPilot Server running CallPilot 2.02 software (build 02.01.27.05). Note 1: You can install both PEP CP20127SU05S and the latest CallPilot Manager (CP404S01G11C) on the CallPilot Server at the same time. Note: ----- The readme.pdf file contains step-by-step instruction on how to install both PEP CP20127SU05S and CallPilot Manager (CP404S01G11C or later) on the CallPilot Server. You can use this file or the readme.pdf file as a guide to install CallPilot 4.0 SU01 and CallPilot Manager. Note 2: If you are using CallPilot Reporter, you can install the latest CallPilot Reporter version (PEP PEP CP404S01G11C). If you are using the AppBuilder application, you can also install the latest AppBuilder version (CP404S01G08A). Note 3: Ensure there is a recent backup available prior to installing this Service Update. It's always recommended that a backup be performed (or split RAID) just prior to performing any server maintenance activity to ensure the most recent customer data is available should a restore be needed. Note 4: PEPs that are in the limited or restricted status are removed during the installation of CP20127SU05S. The associated version of the limited or restricted PEP with CP20127SU05S will have to be installed once the installation of CP20127SU05S is complete. SU04 Version SU05 Version ------------ ------------ CP202S04R30S N/A CP202S04R34S N/A CP202S04L06S CP202S05L06S CP202S04L07S CP202S05L07S CP202S04L18S CP202S05L10S CP202S04L32S N/A (Integrated into SU05) This PEP installs Service Update 5 and the following PEPs on the following CallPilot platforms: ----------------------------------------------------------------------------------------------- Target platforms - 200i, 201i, 702t, 1001rp: -------------------------------------------- - CP20127SU05S - CP202S05G08S - CP202S05G09S - CP202S05G11S - CP202S05G12S - CP202S05G13S - CP202S05G16S Target platforms - 703t, 1002rp: -------------------------------- - CP20127SU05S - CP202S05G08S - CP202S05G09S - CP202S05G11S - CP202S05G12S - CP202S05G13S - CP202S05G16S - CP202S05L06S - CP202S05L10S Instructions for installing PEP CP20127SU05S and CallPilot Manager on the CallPilot Server: ------------------------------------------------------------------------------------------- The installation of PEP CP20127SU05S should take place from the D:\TEMP folder. Note: ----- For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP20127SU05S.exe to the D:\TEMP folder. The installation of CallPilot Manager should take place from the D:\TEMP folder: Note: ----- For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP404S01G11C.exe to the D:\TEMP folder. 1. Installing Service Update 5 Close all programs currently executed on the CallPilot server. Launch the RUNME.BAT included in the D:\TEMP\CP20127SU05S folder to start the installation. Setup will examine your system, and display a list of all individual PEPs available for installation on your server. Click "Select All" button, to select all PEPs for installation. Click [NEXT] to continue. Setup will analyze a set of installed PEPs, you will be prompted to uninstall the previous PEPs and SU. Click [OK] to proceed. 2. Wait for the installation to complete. During the installation of CP20127SU05S the AOS service will start which will cause a pop up windows to appear stating that CallPilot is booting. These windows can be closed upon appearance. You will be prompted that a reboot of the server is required. Installing CallPilot Manager on the CallPilot Server. 3. Click [No] not to reboot. 4. Disconnect all browsers currently connected to CallPilot Manager. 5. Run the RUNME.EXE file included in the PEP CP404S01G11C folder. This will stop and restart the IIS server and related services, launch the cpmgrsetup.exe to install/upgrade CallPilot Manager, start the registration of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to upgrade the previous version of CallPilot Manager. Click [OK] to proceed. Wait for the installation to complete. During the registration of CallPilot Manager in DMI Viewer you will be prompted to select the PEP to be registered. Select PEP to be registered, click [OK] to start the registration. If the previous version of CallPilot Manager was registered in DMI, then you will be prompted to uninstall the previous PEP. Click [OK] to proceed. 6. Wait for the DMI Viewer Registration to complete. 7. Restart the CallPilot Server. 8. Delete the CP20127SU05S folder from D:\TEMP directory 9. Delete the CP404S01G11C folder from D:\TEMP directory CallPilot 2.02 Service Update 5 (CP20127SU05S) replaces the following PEPs: =========================================================================== CP20127SU04S CP202S04G09S CP202S04G15S CP202S04G16S CP202S04G17S CP202S04G24S CP202S04G25S CP202S04G26S CP202S04G29S CP202S04G31S CP202S04L32S CP202S04G33S CP202S04G35S CP202S04G36S CP202S04G37S CP202S04G38S CP202S04G39S CP202S04G40S CP202S04G41S CP202S04G42S CP202S04G43S The replaced PEPs will be automatically uninstalled when CP20127SU05S is installed. Uninstall: ========== Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select all of the PEPs you want to uninstall, and click Remove. Reboot is required after uninstall. List of Fixes and Enhancements included in Service Update 5: ============================================================ CR # / Title Q00681013 Intermittent failure of transfer to DN when using CallPilot treatment with SCCS Q00683887 AppDelete improvements Q00716941 PEP installation is logging information to wrong log file Q00726627 When running SRepair utility, can not exit utility till it runs to completion Q00823601 Remote notification using paging service inappropriately prompts for input Q00845879 No Backups while NGenSys is logged off Q00869407 User mailbox with User admin right could not view/open other mailbox Q00889183 Reporter generates zeros if login using first entry Q00922396 SLEE is receiving incorrect data from TAPI on session init. Phantom call events. Q00930687 Pegging problem: Excessive Incomplete Messaging Accesses Q00932883 CallPilot Fax Out capability without Fax seats in Keycode-Product Improvement Q00950491 PBX CDNs not reacquired when CallPilot server shut down Q00959365 Getting ring no answer on Multimedia ports with SCCS integration Q00966826 Delete capability for SRepair tool Q00969548 Mailbox with same DN inquiry Q00977993 SRepair does not detect corruption (several applications have the same version number) Q00978572 RNA experienced even though almost all DS30 channels are idle Q00983823 Application Archiving is failing on daily archive Q00998041 SRepair/AppDelete - Application selection in 2 lists is misleading Q00998902 External call sender RPL is now looking at outdialing RPL Q00999036 Unable to open locked applications Q01004354 CallPilot Manager doesn't allow user to select a different language for VM & MM Q01008389 Application Builder data integrity checker and deletion tool exception error during processing Q01011396 SCCS-CallPilot integration - a lot of phantom calls on CallPilot site Q01017361 Cannot use the Remote Disk Backup to Subfolders Q01017646 SRepair - AppDelete - sort by column capability Q01023311 CallPilot RNA. System Monitor shows both DSPs and DSOs Idle Q01034978 All MMFS files are skipped during user, app and prompt backups Q01035096 Migration SCCS Voice Prompt Failed from Meridian Mail 13.12 to CallPilot 2.02 Q01036059 Wrong backup definition used after platform migrated from IPE to tower/rackmount Q01036276 SRepair/AppDelete tool need to warn the user before the application is deleted Q01036621 Copy the original 702T channel info into wrong link during migration Q01036675 Platform Migration DSP overloaded on the Media Allocation page of CW Q01039276 OM data collection turning off intermittently and requires a reboot to start Q01039807 Problem with backups, Database is being skipped Q01044511 Nbeventlog table has a lot of data causing database space to be critically low Q01046083 System backup failed but the status said it was completed successfully Q01047183 The application name isn't synchronized after repairing Q01057676 Application Builder ring once and drop Q01058368 CallPilot RNA with TSP events 42803. Q01059475 AppBuilder Data Integrity & deletion tool (AppDelete) goes into indefinite loop Q01068557 Modifications to LDAP for Email account administration Q01074485 RNA with Fatal Exception 42803 worktype 17 with R26S installed Q01076995 Discrepancy between the number of mailboxes on the server and Reporter Q01087961 One ring and drop on all applications after installing pep 32S Q01101119 CallPilot Servers connected to same Reporter server had RNA Q01113740 SRepair tool pops up the incorrect message to the user Q01113751 Srepair.log didn't mention which application gets fixed or deleted Q01116404 Install PEPs and SUs without stopping Windows and CallPilot services Q01119325 Database API tool allows distributor to obtain FULL access to database Q01127749 CallPilot messages Telset Time stamp 1 hour out for New Zealand prior to daylight saving Q01144219 Trace viewer utility from Support Tools is shutting down Q01153542 Events 38007, 58207, & 55213 cause RNA Q01154562 GIVE CONTROLLED BROADCAST Fails Intermittently - RNA / Delayed Answering. Q01195048 Unable to modify users when time zone set to GMT+2 02:00 Athens, Istanbul, Minsk Q01211286 IMAP service crashes frequently with event 41505 rc=243 Q01213280 Incorrect RPL is used for thru-dialing after login