This package contains:
======================

1. PEP Number: CP300S01R04S


2. Problem Description:
=======================

Q00668075 and Q00721948:

A potential problem has been identified within the implementation of the 
protocol that controls the call communication between the CallPilot and 
the M1 PBX. Callers may experience incorrect greetings when transferring 
calls through an Appbuilder Application.  

The failing call scenario is as follows:
Caller dials DN#1 which is Call Forwarded to phantom DN#2, which is then 
Call Forwarded to CallPilot CDN#1. CDN#1 is assigned to an Appbuilder 
Application.  The Caller then initiates a call transfer to a phantom DN (DN#3) 
which is then Call Forwarded back to the CallPilot and the caller hears "the 
person at extension "phantom DN#3" does not subscribe to this service."  The 
caller hears the phantom number (DN#3) instead of the dialed mailbox DN, which 
is DN#1.

Switch dependency
-----------------
M1/CS1000 PEP MPLR18136 is required for sites that are running releases 25.40, 
25.40b, and 3.0. 

M1/CS1000 PEP MPLR18122 is required for sites that are running release 4.0.


Q00826558 and Q01047470: 

A potential problem has been identified within the implementation of the 
protocol that controls the call communication between the CallPilot and the 
M1 PBX. External callers may experience incorrect greeting if the "Callers 
notified of busy line" option is selected for the mailbox number.

The failing call scenario is as follows:
External call comes into CallPilot over a DID trunk to an ACD queue, 
ACD queue #1 for example.  ACD queue #1 is night call Forwarded (NCFWD) to
CallPilot CDN#1. The ACD queue #1 is also an SDN defined in CallPilot and 
associated with an Appbuilder application. The external Caller thru-dials 
from the Appbuilder application to DN#1 which is hard call forwarded to 
CallPilot CDN#1. The "Callers notified of busy line" option is enabled for 
mailbox DN#1. The caller hears "<personal verification of mailbox DN#1> is 
on the phone" and then external greeting for mailbox  DN #1.  The external 
caller should only hear the "<personal verification of mailbox DN#1> is on 
the phone" if the called party is on then phone, or hear the external greeting
if the called party (DN#1) is not +on the phone.

Switch dependency
-----------------
M1/CS1000 PEP is MPLR18842 is required for sites that are running releases 25.40, 
25.40b, 3.0 and 4.0


3. List of CRs that are addressed by this PEP:
==============================================
Q00668075 CallPilot plays incorrect message on hunt or hard CFW back to CallPilot
Q00721948 Auto attendant sends to wrong extension
Q00826558 External callers thru-dialing to extension HCFWD to CP get incorrect 
          BUSY prompt
Q01047470 Callers notified of busy line is not working


4. Installing the PEP:
======================
This PEP is intended to be installed on CallPilot 3.0 (build 03.03.06.02) server
that were instaaled with or upgraded to Service Update 1 (CP30306SU01S)

Switch dependency:
-----------------
  - M1/CS1000 PEPs MPLR18136 and MPLR18842 are required for sites running releases 
    25.40, 25.40b, and 3.0. 

  - M1/CS1000 PEPs MPLR18122 and MPLR18842 are required for sites running release 4.0.

Important Note: 
---------------
Application of switch PEPs MPLR18136/MPLR18122 limits the Original Called DN 
information to 8-digits maximum. 
This will impact some call-handling scenarios if >8 digits are used.  

In order to install the PEP:
----------------------------
- Launch the runme.exe to start the installation of the PEP.
  The runme executable can be found in the PEP's root directory.
- A reboot is required before the server can be brought back into service.


Uninstall:
----------
Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance 
Utility. Click Show PEPs.  Select CP300S01R04S, and click Remove.

Reboot is required after uninstall.