This package contains:

1. PEP Number: CP303S02G05S


2. Problem Description:
-----------------------
Q00970145:
A potential problem has been identified within SLEE system 
that, if experienced, may result in faxes fail during sending under heavy
fax traffic. CallPilot reports events 58207, 55213, 58541, 55200, 58407, 
58537 related to receiving fax.

Q01360732:
A potential problem has been identified within CallPilot Resource Package service
that, if experienced, may result in fail of fax-on-demand featured AppBuilder 
application under heavy fax traffic with 59900, 40278, 58215, 55712, 55716, 
58213 events logged.

Q01360743:
A potential problem has been identified within CallPilot Resource Package service
that, if experienced, may result in fail of fax-on-demand featured AppBuilder 
application under heavy fax traffic with 58537, 58407, 55200, 58541, 55213, 
58207, 58205, 38004, 44640, 40201 events logged.

Q01364337:
A potential problem has been identified with the CallPilot SLEE service
that, if experienced, may result in RNA condition on individual ports.

Q01374554:
A potential problem has been identified within SLEE system that, if 
experienced, may result in impossibility to receive a fax message taking
more then an hour to get transmitting.

Q01379986:
The event description for the events 58208 and 58223 should be updated.

Q01388256:
A potential problem has been identified within the CallPilot Resource Package 
that, if experienced, may lead to system wide RNA 
for both fax and voice calls with all DS-0 channels idle.

Q01418725:
A potential problem has been identified within the CallPilot Resource Package 
that, if experienced, may lead to intermittent disabling of some DSPs.

Q01428821:
A problem has been identified within the CallPilot SLEE Trace Viewer. 
The application event log gets flooded with minor 38003 events 
that can potentially result in performance degradation.

Q01471648:
A potential problem has been identified within the CallPilot Resource Package. 
If it is experienced, some calls being answered by CallPilot do not accept 
the user input (do not recognize DTMF tones).

*** Warning ***
The solution for Q01360743and Q01379986 requires CPManager/Reporter v. 04.04.04.17 or later.


3. List of CRs that are fixed by this PEP: 
-------------------------------------------
Q00970145 R&R Major SLEE error events during fax load test
Q01360732 Fax-on-demand fails intermittently with a 59900 event
Q01360743 Fax-on-demand fails intermittently with a 40201 event
Q01364337 RNA on individual ports - DS-0 channels show green lollipops
Q01374554 CallPilot is not able to receive a fax for longer than an hour
Q01379986 The event description for the events 58208 and 58223 should be updated/added
Q01388256 System wide outages with both fax and voice calls with all DS-0 channels idle
Q01418725 DSPs disabling when voice and fax on same DSP
Q01428821 There are a lot of 38003 events in the application event log
Q01471648 Some DSP channels quit recognizing DTMF tones


4. How to install this PEP
---------------------------
This PEP is intended to be installed on CallPilot 3.0 (build 03.03.06.02) server
that were installed with or upgraded to Service Update 2 (CP30306SU02S)

This PEP will work correctly with CallPilot Manager installed with or upgraded 
to version 04.04.04.13 or later. 

*** Warning ***
The solution for Q01360743and Q01379986 requires CPManager/Reporter v. 04.04.04.17 or later.

In order to install the PEP:

- Launch the runme.exe to start the installation of the PEP.
  The runme executable can be found in the PEP's root directory.

- A reboot is required before the server can be brought back into service.


Uninstall:
----------
Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance 
Utility. Click Show PEPs.  Select CP303S02G05S and click Remove.

Reboot is required after uninstall.