This package contains: ====================== 1. PEP Number: CP303S02G08S 2. Problem Description: ======================= A potential problem has been identified within the LDAP server that, if experienced, may result in users impossibility to login to CallPilot. 3. List of CRs that are addressed by this PEP: ============================================== Q01294865 Users Unable to Login to CallPilot. Event ID 36219 Generated 4. Installing the PEP: ====================== This PEP is intended to be installed on CallPilot 3.0 (build 03.03.06.02) server that were installed with or upgraded to Service Update 2 (CP30306SU02S) In order to install the PEP: ---------------------------- - Launch the runme.exe to start the installation of the PEP. The runme executable can be found in the PEP's root directory. - A reboot is required before the server can be brought back into service. Uninstall: ---------- Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP303S02G08S and click Remove. Reboot is required after uninstall.