This package contains: ====================== 1. PEP Number: CP303S02L09S * * * * Caution * * * * This PEP is for distributions on CallPilot 201i Platform. 2. Problem Description: ======================= A potential problem has been identified with exhausted virtual memory on 201i platform, that, if experienced, may lead to out-of-service condition. CallPilot requires larger size of page file to operate properly. 3. List of CRs that are addressed by this PEP: ============================================== Q01292749 Virtual Memory Error Popup Followed by System Degradation 4. Installing the PEP: ====================== This PEP is intended to be installed on CallPilot 3.0 (build 03.03.06.02) server that were installed with or upgraded to Service Update 2 (CP30306SU02S) This PEP expands the system paging file. The size of the expanded paging space is dependent on the amount of available hard drive space. The following additional paging file sizes are possible: -------------------------------------------------------------------------- | Page file size | D drive free space condition | -------------------------------------------------------------------------- | 384 Mb | Free space - 384 Mb >= 15% of total D drive space | | 100 Mb | Free space - 100 Mb >= 15% of total D drive space | | Not created | Free space - 100 Mb < 15% of total D drive space | -------------------------------------------------------------------------- Warning: -------- This PEP can be installed on CallPilot 201i platform only. In order to install the PEP: ---------------------------- - Launch the runme.exe to start the installation of the PEP. The runme executable can be found in the PEP's root directory. - A reboot is required before the server can be brought back into service. Uninstall: ---------- Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select CP303S02L09S, and click Remove. Reboot is required after uninstall.