This package contains: ====================== SU Number: CP30306SU02S CallPilot Server Software CP3.00 SU02 Description: ============ This package contains Service Update 2 (SU02) and all General Available CallPilot 3.00 PEPs required to be installed on a server that has been installed with, or upgraded to CallPilot 3.00 (build 03.03.06.02). CP30306SU02S CallPilot Server Software CP3.00 SU02: =================================================== This package includes all CallPilot 3.00 PEPs (excluding Security Updates) plus many other fixes and enhancements to the CallPilot Server software. For a detailed list, please refer to the section "List of Fixes and Enhancements included in Service Update 2" at the end of the readme file. CP30306SU02S now becomes a prerequisite for installing all future PEPs on CP3.00 until the introduction of SU03. IMPORTANT ========== It is recommended that all Application Builder Clients be upgraded to version 04.04.04.04 using PEP CP404S02G05A. Application Builder version 04.04.04.04 is compatible with CallPilot 3.0 SU02 and later. It is recommended that all CallPilot Manager software be upgraded to version 04.04.04.10 using PEP CP404S02G08C. CallPilot Manager version 04.04.04.10 is compatible with CallPilot 3.0 SU02 and later. It is recommended that all CallPilot Reporter software be upgraded to version 04.04.04.10 using PEP CP404S02G08C. CallPilot Reporter version 04.04.04.10 is compatible with CallPilot 3.0 SU02 and later. PEPs for CallPilot Server (inside this package): ================================================ This PEP contains all active Generally and Limited Available CP3.0 SU02 PEPs released to date. These PEPs will be automatically installed with the installation of CP3.0 SU02. General Available CP3.00 SU02 PEPs: ----------------------------------- CP303S02G01S: Q01307621 Calls RNA/Event ID 1 SQLany Fatal Error Memory Exhausted Limited Available CP3.00 SU02 PEPs: ----------------------------------- CP303S02L04S: Q00776186 Server outage when saving application For more details on the individual PEPs please refer to the readme.txt file that is included with each PEP. Installing the SU: ================== Please read this section in its entirety before proceeding. CP30306SU02S is intended to be installed on a CallPilot Server running CallPilot 3.00 software (build 03.03.06.02). Note 1: You can install both PEP CP30306SU02S and CallPilot Manager (CP404S02G08C or later) on the CallPilot Server at the same time. Just follow the instructions below. Note: ----- The readme.pdf file contains step-by-step instruction on how to install both PEP CP30306SU02S and CallPilot Manager (CP404S02G08C or later) on the CallPilot Server. You can use this file or the readme.pdf file as a guide to install CallPilot 3.00 SU02 and CallPilot Manager. Note 2: If you are using CallPilot Reporter, you must install the latest CallPilot 4.0 release Reporter version (PEP PEP CP404S02G08C). If you are using the AppBuilder application, you must also install the latest CallPilot 4.0 release AppBuilder version (CP404S02G05A). Note 3: Ensure there is a recent backup available prior to installing this Service Update. It's always recommended that a backup be performed (or split RAID) just prior to performing any server maintenance activity to ensure the most recent customer data is available should a restore be needed. Note 4: Before installing any PEP please ensure that there is no any DFD PEP (CP303DFDxyzS) installed on CallPilot Server. Any DFD PEP must be uninstalled before installing any regular PEP (General, Limited, Diagnostic, or Restricted). DFD PEP provides site-specific files and could have adverse affects if combined with other PEPs. Please contact your next level of support before installing any other PEPs on the system with DFD PEP installed. Note 5: Once Cumulative PEP CP30306SU02S and CallPilot Manager have been installed on CallPilot Server, please remove all temporary SU and CP Manager files by deleting the CP30306U02S and CP404S02G08C folders from D:\TEMP directory. After that empty Recycle Bin. Note 6: PEPs that are in the limited or restricted status are removed during the installation of CP30306SU02S. The associated version of the limited or restricted PEP with CP30306SU02S will have to be installed once the installation of CP30306SU02S is complete. SU01 Version SU02 Version ------------ ------------ CP300S01R04S CP303S02R03S CP303S01L06S CP303S02L02S CP303S01L12S CP303S02L04S This PEP installs Service Update 2 and the following PEPs: ---------------------------------------------------------- Target platform - 201i: ----------------------- - CP30306SU02S - CP303S02G01S Target platforms - 703t, 1002rp: -------------------------------- - CP30306SU02S - CP303S02G01S - CP303S02L04S Instructions for installing PEP CP30306SU02S and CallPilot Manager on the CallPilot Server: ------------------------------------------------------------------------------------------- The installation of PEP CP30306SU02S should take place from the D:\TEMP folder. Note: ----- For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP30306SU02S.exe to the D:\TEMP folder. The installation of CallPilot Manager should take place from the D:\TEMP folder: Note: ----- For downloads from the Enterprise Solutions PEP Library (ESPL), unzip the CP404S02G08C.exe to the D:\TEMP folder. 1. Installing Service Update 2 Close all programs currently executed on the CallPilot server. Launch the RUNME.BAT included in the D:\TEMP\CP30306SU02S folder to start the installation. Setup will examine your system, and display a list of all individual PEPs available for installation on your server. Click "Select All" button, to select all PEPs for installation. Click [NEXT] to continue. Setup will analyze a set of installed PEPs, you will be prompted to uninstall the previous PEPs and SU. Click [OK] to proceed. 2. Wait for the installation to complete. During the installation of CP30306SU02S the AOS service will start which will cause a pop up windows to appear stating that CallPilot is booting. These windows can be closed upon appearance. You will be prompted that a reboot of the server is required. Installing CallPilot Manager on the CallPilot Server. 3. Click [No] not to reboot. 4. Disconnect all browsers currently connected to CallPilot Manager. 5. Run the RUNME.EXE file included in the PEP CP404S02G08C folder. This will stop and restart the IIS server and related services, launch the cpmgrsetup.exe to install/upgrade CallPilot Manager, start the registration of CallPilot Manager in DMI Viewer. During installing/upgrading of CallPilot Manager you will be prompted to upgrade the previous version of CallPilot Manager. Click [OK] to proceed. Wait for the installation to complete. During the registration of CallPilot Manager in DMI Viewer you will be prompted to select the PEP to be registered. Select PEP to be registered, click [OK] to start the registration. If the previous version of CallPilot Manager was registered in DMI, then you will be prompted to uninstall the previous PEP. Click [OK] to proceed. 6. Wait for the DMI Viewer Registration to complete. 7. Restart the CallPilot Server. 8. Delete the CP30306SU02S folder from D:\TEMP directory 9. Delete the CP404S02G08C folder from D:\TEMP directory CallPilot 3.00 Service Update 2 (CP30306SU02S) replaces the following PEPs: =========================================================================== - CP30306SU01S - CP303S01G05S - CP303S01G08S - CP303S01G09S - CP303S01G10S - CP303S01G11S - CP303S01G14S - CP303S01G15S The replaced PEPs will be automatically uninstalled when CP30306SU02S is installed. Uninstall: ========== Go to Start>Programs>CallPilot>System Utilities>PEP Maintenance Utility. Click Show PEPs. Select all of the PEPs you want to uninstall, and click Remove. Reboot is required after uninstall. List of Fixes and Enhancements included in Service Update 2: ============================================================ The following fixes and enhancements are addressed with CP30306SU02S: CR # / Title Q01125942 T1 Remote Notification Disabling Itself after SU02 install Q01159874 Database skipped during restore of system backup - restore log needs enhancement Q01183067 Unable to deliver fax to more than 29 recipients using DTF Feature Q01183921 CP is experiencing ring no answer when we make changes in DB values Q01214250 Outbound fax stops working with IMA crash Q01218326 RNA - ALL DSPs active - All DSOs idle except for one Q01241448 "EVT41505 NMAOS" Q01241548 All calls have digitized or Garbaled Voice Q01274618 Remote text notification intermittently fails sending to blackberry Q01303303 Reporter shows all zero's OM not collecting on the Blue database Q01307621 Calls RNA/Event ID 1 SQLany Fatal Error Memory Exhausted Q01332316 OM Server: Event 41052 needs to be added Q00492049 Daylight Savings time switches at wrong time for Satellite users in different TZ Q00858851 CallPilot doesn't drop/release DSP if not recording any command during training Q00869407 User mailbox with User admin right could not view/open other mailbox Q01011396 SCCS-CP integration - a lot of phantom calls on CallPilot site Q01076995 Discrepancy between the number of mailboxes on the server and Reporter Q01146189 Incorrect Time stamp on Email by Phone Q01153542 Events 38007, 58207, & 55213 cause RNA Q01190522 Logging into CDN After Receiving RN to Telephone Not Playing AUI Q01211286 IMAP service crashes frequently with event 41505 rc=243 Q01213280 AUI: Incorrect RPL is used for thru-dialing after login