Procomm Plus for Windows 95/98/NT/2000  	          Version 4.8
Copyright 1999 Symantec Corp.  All Rights Reserved.         30-Nov-99

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                 Thank you for choosing Procomm Plus

If you experience problems with Procomm Plus, please check the 
manual and this document for any information that may pertain to your 
problem. We also encourage you to check the Tech Support FAQ's 
location (see address below) which contains useful information 
pertaining to various Procomm Plus questions. 

We also provide the following online service and support options:

Internet	HTTP://WWW.SYMANTEC.COM 
		(Online Chat, Technical Support, Downloads)
		FTP://FTP.SYMANTEC.COM (downloads only)
News Server	HTTP://SERVICE.SYMANTEC.COM (Tech Support FAQ's)
CompuServe	Type "GO SYMANTEC" at any prompt
America Online	Type keyword "SYMANTEC"

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This file includes additions and changes to the printed manual. It
also includes important upgrade, troubleshooting and compatibility
information.

Please read this information before using Procomm Plus.

   I. Installation Issues and General Notes
  II. Volume License Issues
 III. ASPECT
  IV. TAPI 
   V. Scanner Driver 
  VI. Telnet 
 VII. Fax 
VIII. FTP Window 
  IX. Internet Mail Client 
   X. News Reader 


I. INSTALLATION ISSUES and GENERAL NOTES

* The destination Directory should not exceed 63 characters 
in length, or an error may result when uninstalling Procomm Plus.

* In a Custom installation, you must select the Data/Internet 
component if you intend to use ASPECT scripts.

* Users upgrading from Procomm Plus 4.x must install using 
the current install path. Separate installations cannot 
coexist on the same machine without losing functionality.

* If you upgrade Procomm Plus 2.x, 3.x, to Procomm Plus 4.x, 
and your previous version included fax support, you will see the  
message "This printer could not be upgraded... PWFAX.DRV could 
not be loaded".  This does not indicate an unsuccessful upgrade 
or loss of Procomm Plus 4.x functionality.

* If you upgrade Procomm Plus 3.x to Procomm Plus 4.x, Procomm 
Plus 3.x will remain in the Start Menu.  To remove it:
1.  Right-click the "Start Menu" and select Open
2.  Double-click on the "Programs" icon
3.  Delete the "Procomm Plus 3.x" shortcut folder.

* If you upgrade Procomm Plus 3.x to Procomm Plus 4.x, your  
Internet Mail files will not be saved.

* If you upgrade Procomm Plus 3.x to Procomm Plus 4.x in the same 
path, you must convert the Procomm Plus 3.x Connection 
Directories to a new readable format using the Directory and 
Aspect Conversion in the Utilities menu. You should save the 
new file in the same directory as the old file, and append a "0" 
to the filename. For example, your pw3.dir file should be 
converted and saved as pw30.dir. When you run Procomm Plus 4.x 
and attempt to open your Connection Directory, open the 
converted file. Do not open the original file.

* If you upgrade Procomm Plus 3.x to Procomm Plus 4.x, your previous 
answer options should be re-entered. The TAPI answer options used in 
Procomm Plus 4.x are not analogous to the version 3.x options.

* If you upgrade a previous version of Procomm Plus that includes 
Rapid Remote, your machine may experience a lock-up upon reboot. 
This malfunction will not cause your machine to lose functionality. 
To prevent this from occuring, you can uninstall the previous 
version of Procomm Plus and then run setup.

* Low disk space on the drive used for TEMP files may cause 
unpredictable results during install. Make sure that this drive 
has at least 5MB of available disk space.

* Please ensure the combination of your printer name and printer 
queue name is less than 64 characters in length, or Procomm Plus 
may not print as a result.

* The anti-virus product "PC-cillin" by Trend Micro Incorporated 
may incorrectly detect the "Word.Generic" virus in the file pwwrd.dot. 
This Word document template does not contain a virus; all files are 
checked for current viruses by Symantec before they are shipped.

* If a message is displayed during install asking if the file 
inloader.dll should be overwritten, you should choose the option to 
keep your existing file.

* To change the application which automatically opens graphics 
files (or any files used by Procomm Plus), use the following 
procedure to associate the particular file type with the desired 
application. Afterward, the desired application will be 
automatically launched when you double-click or select Open on 
files of this type.

1. Open Windows Explorer.
2. Select a file of the desired type.
3. Press and hold the <Shift> key while you select the File | 
   Open with menu item.
4. In the Open With dialog, select the desired application, and 
   select the Always use this program to open this type of file 
   check box.
5. Click OK.

* WinFax versions 9.0 and prior will not handoff phonecalls to 
Procomm Plus. This will be corrected in versions later than 9.0.

II. VOLUME LICENSE ISSUES

* In a Shared Installation, specify a Destination Directory for the 
network files that conforms to the 8.3 filename standard, otherwise, 
you will not be able to install workstation clients from the 
network path. You can install workstation clients to a long 
filename directory, and Procomm Plus fully supports the use of 
long filenames.

* After upgrading Procomm Plus 4.5 Volume to 4.8 Volume 
you must delete the network directory where Procomm Plus 4.5 was 
installed.

* To upgrade Procomm Plus 4.5 Workstation that includes Rapid 
Remote to Procomm Plus 4.8 Single User, uninstall Procomm 
Plus 4.5 Workstation then run the setup for Procomm Plus 4.8.  
Procomm 4.5 without Rapid Remote installed does not require 
an uninstall.

* The Destination Directory for Shared Installs should not 
contain a "-" (dash character).

* The "Create Floppies" option on the install panel will generate 
install disks for a Single User Install.  

* After you convert your data files as indicated in the Network 
Install Guide, you can remove your previous installation of 
Procomm Plus from the network and workstations. If you have 
version 2.x or 3.x, use the Uninstall program to remove the 
workstation files, and use Windows Explorer to delete the 
Procomm Plus files on the network drive. If you have version 
1.x, 4.0, or 4.01, use Windows Explorer to delete the 
Procomm Plus directory structure on the workstation and network 
drive. 

* In a Shared Installation, files required by the fax print 
driver are installed on the network drive. The enhanced security 
features of Windows NT do not allow these required files to 
create fax files. However, you can use the Procomm Plus fax 
tools, such as Fax Manager and Fax Status, to fax your files 
from a Shared Installation client. Note that if you reinstall 
a Single User installation of Procomm Plus 4.x on the workstation, 
you can print to the Procomm Plus 4.x Fax print driver from your 
applications.

* In a workstation installation, the default Destination 
Directory is \program files\symantec\procomm plus. If you attempt 
a workstation installation on a computer that contains a 
previous version of a workstation installation, the default 
Destination Directory is \program files\procomm plus 4.80.
Either uninstall the workstation installation, or point the 
Destination Directory to the previous installation directory.

* After you complete a workstation installation on a computer 
that contains an earlier version 4.x workstation installation, 
you must edit pw5.ini so that Procomm Plus can find your 
Connection Directories and ASPECT scripts. Open pw5.ini in a 
text editor such as Notepad. By default, pw5.ini is installed 
in the \windows directory. Examine the LocalPath setting in the 
[Paths] section. On most systems this setting will be 
LocalPath=c:\program files\procomm plus 4.80\. Note that the 
Scripts and Dial Dirs settings are not updated to the new path. 
For example, on most systems these settings will be 
Scripts=c:\program files\procomm plus\aspect and 
Dial Dirs=c:\program files\procomm plus. Edit these settings 
so that they reflect the new "procomm plus 4.80" path, 
such as Scripts=c:\program files\procomm plus 4.80\aspect.


III. ASPECT 

* If you use the Procomm Plus File Conversion Utility to convert 
a Procomm Plus version 3.x, 4.0, or 4.01 ASPECT script, the 
converted script may have difficulties with menupopupid commands 
due to changes in the menu structure. Many pop-up menus have 
changed positions, and some pop-up menus have been added or 
removed in the menus.

* If you use the Procomm Plus File Conversion Utility to convert 
a Procomm Plus version 3.x, 4.0, or 4.01 ASPECT script, the 
converted script may have difficulties with "menupopupid" command
due to changes in the menu structure. Many pop-up menus have changed 
positions, and some pop-up menus have been added or removed in the 
menus.  Similarly, if you convert a Procomm Plus version 2.x ASPECT 
script, the converted script may have difficulties with the 
"menuitem" and "menupopup" commands due to changes in the menu 
structure.

* Attempting to run an ASPECT script file (.wax) compiled 
with a previous version of Procomm Plus will cause an error message: 
"Compiler or compiled script incompatible with this version of 
Procomm Plus." Recompile the script's original source file (.was) to 
produce a compiled script that is compatible with the latest version 
of Procomm Plus.

* To use high ascii characters in a script, two key commands must 
be utilized.  These commands are OemToAnsi and AnsiToOem.  Please 
reference the following Knowledge Base Article 1999112211282726 for 
more information.

IV. TAPI 

* Modem Command Mode is normally exited when a connection is lost 
or when the user hangs up. To override this behavior, an entry may 
be defined in the pw5.ini file in the [options] section: 
UserCmdModeExit=1. This option instructs Procomm Plus to remain 
in the Modem Command Mode after a connection is lost or the user 
hangs up. The user must explicitly exit Modem Command Modem by 
selected the corresponding menu option or Action Bar icon. Note, 
during Modem Command Mode, the modem is no longer accessible to 
other applications.

* Some ISDN TAPI drivers are incompatible with Procomm Plus for 
data and facsimile communication. Procomm does not support 
ISDN via CAPI.

* Caller ID is not supported by Windows NT 4.0 at this time. Caller 
ID will only work in Windows 95/98 if you have Caller ID service from 
your telephone company, a modem that supports Caller ID, and a 
TAPI Service Provider (such as Unimodem/V) that supports both 
Caller ID and your modem. Additionally, you will need a Windows 
Information (.inf) file for your modem. In most cases, your modem 
manufacturer will provide this file with your modem.

To help meet these requirements, we have included an INF Builder 
utility, pwinf.exe, in the \programs directory of your Procomm 
Plus installation. This utility can generate Unimodem/V 
compatible .inf files for over 1,200 different modems. 

* By using Procomm Plus's adaptive answer features, you can 
configure Procomm Plus to answer incoming fax and data calls 
on the same modem. When the incoming fax or data call is answered, 
it is directed appropriately. Complete the following procedure:

1. From within the Terminal window, select the Options | 
   System Options | Modem Connection menu items to open 
   the Modem Connection panel of Setup. 
2. Select the modem that you wish to use in the Current 
   Modem/Connection list.
3. Select the Procomm Plus should answer incoming calls 
   after x rings option; select 4 in the x rings list. 
4. Select the Accept fax calls and Accept data terminal 
   calls check boxes.
5. Click OK to close Setup.
6. Run the Procomm Plus Data Terminal.

Procomm Plus will now handle any incoming fax or data terminal 
calls.  Your modem must support adaptive answering in order for 
Procomm Plus to handle both incoming Data and Fax calls.  
Please check your modem documentation to see if your modem 
supports adaptive answer.

* Some TAPI applications can "handoff" phone calls to another 
application. These applications may have a configuration option 
that indicates the program to receive the call handoff(s). If 
Procomm Plus needs to receive these handoffs, enter fapi32.dll 
in the other application's configuration option. Within Procomm 
Plus, select the Options | Answer Options | Other Program Answers 
Calls menu item so that the other application answers the call first. 

 If the other application does not have an option to specify the 
program for the handoff, you may use the new pw5.ini setting 
AnswerPriority=1 described below. In this case, you must also 
select the Options | Answer Options | Other Program Answers 
Calls menu item so that the other application answers the call 
first. You must also first run the application you want to answer 
the call, and then run the application that will receive the call 
handoff.

* There are two answering options that can be defined in 
the pw5.ini file in the [options] section:

AnswerPriority=1

This value instructs TAPI to make Procomm Plus the first 
in its list of answering applications. This causes TAPI to 
send all incoming calls to Procomm Plus. For example, if 
Procomm Plus is executed and it is set to answer incoming 
calls, and then another application is executed and it is 
also set to answer incoming calls, Procomm Plus will answer 
the call first. It is important to run the application you 
want to initially handle incoming calls before you run 
other applications that may be configured to answer calls. 
There may be some applications that override this setting 
and force themselves to answer calls first, even if they 
are started after Procomm Plus, but this has not been 
experienced to date. By default, this setting is 0. If 
the [options] section does not exist, you can add this 
setting and the [options] group to the bottom of the file.

DataCallHandOff=<ID string>, <app name>, <app description>

This value is composed of three separate information fields. 
Together they identify the application to receive an incoming 
data call that was answered by Procomm Plus after Procomm 
identifies the call as not its own. The three information 
fields must be separated from each other by a comma or space. 
There can be no commas or spaces within an information field.

The <ID string> field can be any series of characters or 
numbers, excluding comma and space. Alternately, if the 
first two characters are "0x", the characters that follow 
are interpreted as a series of two-digit hexadecimal 
values representing the characters that make up the ID 
string ("0x" is not considered part of the string). For 
example, the string "0x414243" is interpreted as the ID 
string "ABC". The ID string must be transmitted from the 
caller within ten seconds of the completing the connection.

The <app name> field must contain the correct application 
name registered with TAPI to identify a call hand-off 
recipient. Consult the application's documentation to 
determine the correct name to use. For example, Procomm 
Plus uses FAPI32.DLL whereas pcAnywhere uses AWCONN32.DLL. 
This field may be omitted to cause TAPI to hand off the 
call to the highest priority application that has ownership 
of the modem line and can accept a data call.

The <app description> field is used by Procomm Plus to 
display a status line message indicating the application 
that received the call hand-off. This field is optional.

For example, if you are running the Procomm Plus Host 
script as well as pcAnywhere Host, you can have Procomm 
pass an incoming call directly to pcAnywhere once 
Procomm has identified the caller as a pcAnywhere client. 
Procomm identifies the caller based on the ID string. 
When you call in from the pcAnywhere client, you must 
type the ID string, which is then transmitted to Procomm. 
When Procomm matches the ID string, it will pass the call 
to the application identified in the <app name> field. 
In the following example, the ID string to match is "PCA":

DataCallHandOff=PCA, AWCONN32.DLL, pcAnywhere

Note, in order to guarantee that Procomm Plus answers the 
call before pcAnywhere, the AnswerPriority setting in 
pw5.ini should be used as well.

* New pw5.ini setting in the [options] section: 
 AnswerPriority=1

 This value instructs TAPI to make Procomm Plus the first in 
its list of answering applications. This causes TAPI to send all 
incoming calls to Procomm Plus. For example, if Procomm Plus is 
executed and it is set to answer incoming calls, and then another 
application is executed and it is also set to answer incoming calls, 
Procomm Plus will answer the call first. It is important to run the 
application you want to initially handle incoming calls before you 
run other applications that may be configured to answer calls. There 
may be some applications that override this setting and force 
themselves to answer calls first, even if they are started after 
Procomm Plus, but this has not been experienced to date. By default, 
this setting is 0. If the [options] section does not exist, you can 
add this setting and the [options] group to the bottom of the file.


V. Scanner Driver 

* The Microtek scanner driver includes a file named fileio32.dll. 
Procomm Plus 5.0 also includes a file of the same name in the 
\programs directory of your Procomm Plus 5.0 installation. When 
scanning from the Procomm Plus 5.0 Fax Viewer using a Microtek 
scanner, you should follow these steps:

1. Start the Procomm Plus Fax Viewer by itself with no other 
   Procomm Plus components running.
2. Rename the fileio32.dll in your Procomm Plus installation 
   to fileio32.bak or some other temporary name.
3. Use the Fax Viewer to scan your documents.
4. Rename the fileio32.bak in your Procomm Plus installation 
   to fileio32.dll.

* One of the dialogs in the Microtek scanner driver is incompatible 
with the Procomm Plus Fax Viewer scanning software. When you use 
a Microtek scanner, you will not be able to use the View | Show Scan 
Job Window dialog.

* The 16-bit Epson color scanner driver is incompatible with the 
Procomm Plus Fax Viewer scanning software. Before scanning from 
the Procomm Plus Fax Viewer, please make sure you have obtained 
the latest 32-bit scanner drivers from the manufacturer.


VI. TELNET 

* WinGate is a proxy/firewall software package available for 
Windows 9.x and Windows NT. If you use a VT-10x emulation in the 
Telnet window and connect to a WinGate server, the WinGate server 
appears to not respond when you press the <Enter> key. In the 
keyboard mapping files for the VT-10x family of emulations, the 
<Enter> key is configured to send a carriage return instead of a 
carriage return/line feed combination that is expected by WinGate 
server. To correct this problem, configure a Meta Key to send the 
^M^J key combination, and press the Meta Key instead of <Enter>. 
After you connect to the WinGate server and use it to connect to 
another computer, you can use the <Enter> key.


VII. FAX 

* If you have installed a fax modem, and you do not see the Procomm 
Plus Fax printer in the Start menu's Printers dialog, restart 
Windows and the driver should be available.

* If you do not have a mail client installed, selecting Fax | 
Mail Fax will cause Fax Manager to stop responding to the system. 
This results from mapi.dll failing to return the proper message to 
the Fax Manager.

* Attempting to send a broadcast fax using multiple connections with 
the same make and model of modem may not work properly. You may 
experience transaction failures, extreme delays between transactions, 
and possibly system lockups. This is due to TAPI's limited ability 
to distinguish between connections with the same name, unrelated
to Procomm Plus.

* Selecting the Options | Detect Modem Capabilities menu item in 
Fax Status will overwrite any customized settings in the 
Modem/Connection, Fax Settings panel within Setup.

* To enable the Send a Fax wizard after it has been disabled, 
select Help | Wizards... from any of the Procomm Plus 
communications modes and select the Send a Fax option. If you have 
a Fax Only installation, you can re-enable the Send a Fax wizard by 
changing the Use Fax Wizard=no entry to Use Fax Wizard=yes in the 
[Wizards] section of your pw5.ini file.

* If you use the Send a Fax wizard to add a BFT to another type of 
fax transmission, such as a fax image or remote poll request, nothing 
is sent to the fax recipient. However, you can send a BFT by itself 
with the Send a Fax wizard. To add BFTs to other types of fax 
transmissions, you must use the Send Fax dialog.

* There are some known problems when using DDE printing with 16-bit 
applications. You may experience a General Protection Fault in the 
application that was initiated via the print process. If this occurs, 
increase the value for the setting FaxDDEDelay in the [options] 
section of your pw5.ini. In many cases, this will solve the problem. 
However, if this does not work, you will need to initiate the send 
process by printing to the Procomm Plus Fax printer driver from 
the desired application.

* The Best Data Smart One 1442FX fax modem is unable to receive 
faxes with the default Procomm Plus settings. Typically, you 
will see an error message of "Fax Transmission error (2-0)," or 
the sending machine/fax modem will "think" that a fax transmission 
is successful, but the receiving fax modem reports "Fax receipt 
not verified."  
To correct this problem, open the System, Modem Connection panel 
in Setup. Click the Fax Settings button to open the Fax Settings 
dialog, and view the General panel of this dialog. Set the 
Maximum receive rate setting to 9600.

* Attempting to print the Connection Directory to the Procomm Plus 
Fax printer may cause errors.

* Due to common problems with some fax modems and fax machines, 
the Fax ECM (Error Correction Mode) settings are disabled by 
default in the System, Modem Connection, Fax Settings, Advanced 
panel in Setup. To ensure error-free faxes, enable these settings.

* New pw5.ini setting in the [options] section:
FaxUseShortNames=1
The default value of 1 causes Procomm Plus to use the short 
file names when generating faxes by printing from 3rd party 
applications.

* New pw5.ini setting in the [options] section: 
FaxDDEDelay=1000
This value, in milliseconds, defaults to 1000 and causes Procomm 
Plus to allow more time for third party applications to respond 
to printing requests.

* New pw5.ini setting in the [settings] section: 
AltRawPrint=1
This entry enables true pass-through printing when Procomm is 
using raw print mode.  It prevents the printer device driver 
from inserting, modifying, or removing any printer codes. In 
the dedicated print case, it should send to the printer only 
the data sent from the host. If the data includes PCL codes, 
they should pass straight through to the printer.


VIII. FTP WINDOW 

* Due to the directory format of some FTP servers, you may receive 
one of the following errors when you attempt to change directories 
on the server or copy a file from the server: "550 filename: No such 
file or directory" or "550 dirname: Not a directory." These errors 
typically occur when the host uses a "link" to redirect the server 
to a different location. Select FTP | Expand Remote Folder from the 
menu, and then check for a name which corresponds to the name of 
the item than gave the error in the expanded directory listing. It 
will probably have an arrow ("->") which shows the actual file name 
and/or server path to the requested item. You can then navigate to 
that location to retrieve the desired file.

* New pw5.ini setting in the [IND$FILE] section:
Appendtofile=1
If this entry is set to one, Procomm Plus provides added 
support for append mode during file transfers to a host computer. 


IX. INTERNET MAIL CLIENT 

* By default, Procomm Plus will automatically add addresses from 
incoming Internet mail messages to your current Connection Directory. 
You may want to consider disabling the Add new incoming mail 
addresses to Connection Directory check box in the Internet, Internet 
Mail, Outgoing panel of Setup if you subscribe to mailing lists to 
prevent the Connection Directory from filling up.

* Mail addresses in the Connection Directory are NOT duplicated in the 
messages within your Inbox. If the Add new incoming mail addresses to 
Connection Directory check box is enabled in the Internet, Internet 
Mail, Outgoing panel of Setup, do not delete Connection Directory 
entries until you have recorded the addresses elsewhere. If you 
disable this setting, Procomm Plus stores the addresses within the 
messages, but the addresses of previously received messages are ONLY 
stored in the Connection Directory.

* New pw5.ini setting in the [email] section:
Reply Below=0
By default, original text quoted in a message reply appears after 
any new text that you type. If you'd rather have the quoted text 
appear before your text, set this entry to 1.

* New pw5.ini setting in the [email] section:
NoPop3=1
If you have not specified a Mail Server Account in Setup and you 
send mail often, add this entry to disable the server warning 
dialog displayed by Procomm Plus.

* New pw5.ini setting in the [email] section:
NoHeaderCheck=1
If this entry is set to one, Procomm Plus downloads and displays 
all mail messages on the server without checking if the messages are 
duplicated in the mail database. If this entry is set to zero, 
Procomm Plus downloads all mail messages on the server, checks if 
the messages are duplicated in the mail database, and displays only 
those messages which are not duplicates.


X. NEWS READER 

* The maximum size of a message that you can view within the Internet 
Mail Client or the News Reader depends upon a number of factors, 
such as the amount of RAM available for applications. If the message 
size is larger than the Internet Mail Client or the News Reader can 
display, you can still view the message by saving it to disk and 
opening it with any text editor, such as the ASPECT Editor.

* The News Reader creates temporary files when it decodes a message 
containing a binary file. Because of these temporary files, the 
decoding operation will sometimes require up to twice the drive 
space of the original file length.

* When the Maximum lines per article when posting option is set to 
0 (zero) in the Internet, News, Reply panel of Setup, the News 
Reader will not split encoded files it posts.

* New pw5.ini setting in the [news] section:
DecodeYield=100
This entry controls how much processing time the News Reader uses 
while decoding messages. The default value is 100, with a minimum 
value of 25 and a maximum of 32000; the higher the number, the 
less the News Reader will yield to other applications. For example, 
a setting of 500 will speed up the decoding process, but the 
performance of other applications running at the same time may be 
affected.

* New pw5.ini setting in the [news] section:
PostingDelay=36
By default, the News Reader waits 2 seconds between each article 
posted to your news server. This default should work well with 
most providers, but you can increase or decrease this amount if 
you experience problems. The unit of time is 1/18th of a second, 
so the default value of 36 results in a 2 second delay.

* New pw5.ini setting in the [news] section:
SingleView=1
The News Reader normally opens a single Read Article window. Set 
this entry to zero to display multiple Read Article windows.



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