Ni. ZEBRA Android 11 OS Update Instruction for Family of Products on SDM660 Ni. ZEBRA Contents 1. A/B (Seamless) OS Update implementation on SDM660 devices ...........:ccceecccesssceessecesseecsseeecsaececscecesseecsaseecssececaeecsseeeesaeeseauecesseeenas 2 2. How AB system is different to NON-AB system ......ccccccecessesssececececeeseaeaeeeeecesseseaseseeeeecesseseaaeeeeeseceseeeeaaeeeeeceseeseaaeaeeeseceseeseaaeaeeeesensees 3 3. OS Update from Zebra.cOM and LGE3ü., niinen etaed ai eea endeo naei aeia itere iieri eiei raiike siede nE Eepo 4 4. Android AB Mode for OS Update ...........cececssssssccececeseeseneceeececeseesesaeeeeeeecssseseeaeeeeeeeceseeseaaeeeeeesceseesaeaeeeeecsseesesaaaeeeesesseesesaeaeeeseessseeenaeas 4 5. : Recovery Mode Tor OS Update iccc.cccdeiticiie cect cca dessinsinact gies decd ead ia eE aen aee AAEE AeA EAA O EAE AAE ENAERE ENRERE ENKE OAE EA 5 6. Reset Packages and special recovery päackages 5 7. OS Update Operations - Upgrade and Downgrade ...........ccccecssssececececeesesnnaeceeeceseseesaeaeceeecsssesesaeaeeeeecesseseuaesecesecesscsaaaeseeeessussesaaaeeesess 6 8. OS Upgrade and Downgrade via EMMS .........ccccccsssssssececeeecesseeeaeeeeeeeceseeaaeeeeeeeseseesaeaeeeeeeeseeseaaeaeeeeeeeseeseaaeaeeesscuseuseaaeaeeeessneseasaeeeeees 7 Oy JAB Streaming ie Te E E 8 10. User Notification for Full OTA package Upgrade or Dowpngrade.. 9 11; ‘OS Update Screenshots viz cacccscs cessde ce vavcevetied See cases vac eusiiead E ENE ensued sage nel E sbi a AE a k aeeie oaks 10 12; e e erer 12 13. UPL: (Update Package List) (MECHANISID vesexccssseczisseseasssvesnessvedgusisoveduntt hana eane DAN er DANE ENNEA ADRAN E DAA ORAA ADAADA 17 Lé Status: messages to EMMS ceurioienniiieoniiiini donnaient a i a i a a i dE eg ENER 20 15. Possible device interruptions during an OTA package update... 20 16; AB Fallback WiechaniSine un vsccsgesieuzudea vecved ege geste ege dye eases EAR KETTER tens he eter ee eee 21 17. „Rescue Party IM OCG EE 21 18., -RECOVENVIOBS E 21 Ni. ZEBRA Zebra uses AB mechanism for OS Update on SDM660 products running Android O and above. This is a new OS Update mechanism which is unavailable on other Zebra products with Android O. The intent of this document is to advise Zebra customers and service about 1. AB OS Update mechanism 2. How to apply OTA packages on SDM660 3. How AB devices are different to legacy Non-AB systems 4. Fastboot flashing of AB devices List of supported devices on A11 are: TC97, EC30PR, EC300K, CC600, CC6000, VC8300, TC8300, LLOAW, TC52, TC57, TC77, TC72, PS20J, TC57X, TC52X, TC21, TC26, MC2200, MC2700, WT6300, EC50, EC55, TC83, MC93, VC8308, VC8310, EC30, L10A, ET56, ET51, CC605, CC610, MC3300x, MC3300xC 1. A/B (Seamless) OS Update implementation on SDM660 devices e Full OTA and Delta OTA (Patch) updates can occur while the system is running, without interrupting the user. This means users can continue to use their devices during an OTA upgrade. After the installation of OTA package is completed, device reboots into the updated image. e AB device are fault tolerant by providing a backup slot. If device fails to boot-up, then it will fall back to a backup slot (reboot back into the old partition) and the device remains usable. e In AB Update, updates can be streamed to A/B devices, removing the need to download the complete package before installing it. Starting with A11 e Full OTA packages and Delta OTA packages of each LG release will be available on Zebra.com. e Delta OTA packages can be streamed and installed on the device. e OTA Delta packages available on Zebra.com will be sequential in nature. This means to upgrade from Patch1 (U01) to Patch (U05), one must apply all intermediate delta patches too (i.e., U01, U02, U03, U04 and U05) in the same order. To make things easier, user may skip applying delta packages sequentially and directly flash the Full OTA package of U05. e For customers who are using Zebra LGE solution, you can upgrade to the required LG patch version in a single step with help of a single OTA delta package. This OTA delta package is called as true delta package which contains the exact delta required to install the required LG patch version. This true delta OTA package will be serviced by LGE solution and will not be available on zebra.com. You can find more details on LGE solution at Zebra TechDocs portal. e The size of OTA delta packages will be much smaller than Full OTA packages. Ni. ZEBRA 2. How AB system is different to Non-AB system OS Update Use Case Flashing Full OTA Package Flashing Delta OTA Package Flashing Reset Packages Device downtime for OS Update Fault tolerance Patch upgrades Patch downgrades Hotfix patch support Silent Update Non-AB Recovery Mode Recovery Mode Recovery Mode Android AB Mode Android AB Mode Recovery Mode AB: Device shall apply Full OTA Package via Android AB mode when applied via EMM. User can manually enter recovery mode to apply Full OTA package too. Non-AB: Device shall boot into recovery mode to apply any OTA package. AB: Device will apply OTA delta package via Android AB mode. User can manually enter recovery mode to apply OTA delta package too. Non-AB: Device shall boot into recovery mode to apply any OTA package. AB: Device shall boot into recovery mode to apply Enterprise and Factory Reset packages Non-AB: Device shall boot into recovery mode to apply Enterprise and Factory Reset packages AB: Full and Delta OTA updates can occur while the system is running, without interrupting the user. At the end, device reboots into the new installed image. Rebooting to new OS image is the only device downtime user will experience. Non-AB: Device reboots to recovery mode to install reset or special packages only. User cannot use the device while installing OTA package. AB device are fault tolerant by providing a backup slot. If device fails to boot-up, then it will fall back to backup slot (reboot back into the old partition). Non-AB: If device fails to bootup, then device is bricked. Starting A11, patch downgrades are not supported. Users have the option to use Full OTA package of the specific patch to perform OS downgrade. SDM660 Android O and above has Version Binding implementation which will cause data reset on downgrade. AB delta packages will be considerably small compared to Non-AB delta packages available for Zebra devices. Customers using LGE APIs will be able to use a True Delta package. AB Full and Delta OTA updates are silent to user i. ZEBRA 3. OS Update from Zebra.com and LGE 3.0 Zebra.com OS Update Use Case Full OTA OS Upgrade Full OTA OS Downgrade Y N Y Y Delta OTA Upgrade Sequential True Delta Delta Delta OTA Downgrade N N Streaming Support N Y Reset Packages or Special Packages Y N 4. Android AB Mode for OS Update LGE 3.0 does not support OS downgrade. EMM can downgrade to an older version by downloading a Full OTA package of an older version. Zebra.com customers can downgrade using EMM. LGE3.0 - Delta OTA packages will be streamed for customers using LGE solution. Zebra.com - Delta upgrades are sequential and can be installed using StageNow/EMM or from Recovery mode. Delta OTA packages cannot be used for Downgrade to an older patch version. LGE 3.0 solution will enable AB streaming of OTA Full and Delta packages. Zebra.com customers will have to manually download full OTA or delta packages to the device and install the same. LGE 3.0 APIs do not support flashing of Reset or Special packages. Zebra.com customers can download, and flash Reset packages or any special packages available to them. Full and delta OTA packages will be installed via Android AB mode. As part of this: a. Full and delta OTA package will be applied on the device silently in the background. b. User can continue using the device while OTA packages will be applied. c. Post installation is complete, a device notification will be displayed confirming the installation is completed and device shall auto-reboot after 15 secs. d. Device will auto-reboot to boot into new installed OS image after the OTA package installation is completed successfully. e Customers can also configure the device to wait for Update clients (e.g., FOTA) or EMMss to notify device to reboot. f. AB streaming mode will be used by default for customers using LGE3.0 solution to update the device. The OTA package will not be completely downloaded and saved on device before starting the installation. Rather the OTA package contents will be streamed to the device and installed. OTA package consists of following: 1. HLOS images (system, vendor, boot and dtbo) 2. Non-HLOS images (QCOM images) Ni. ZEBRA 5. Recovery Mode for OS Update Reset packages and any special packages to update Zebra Device Management partitions will be installed via recovery mode. As part of this: a) Device will be automatically reboot to recovery mode. b) Reset packages or special packages will be applied using recovery mode. c) Device will reboot back to home screen after installation is completed in recovery mode. d) Customers can enter recovery mode using following key combinations of “PTT Key + Scan Key + Power button” or using “adb reboot recovery” command. 6. Reset Packages and special recovery packages Zebra devices support reset packages to erase userdata and enterprise partition. These packages will be applied via recovery mode. Package Information Enterprise Reset Erase userdata partition and persist enterprise partition Factory Reset Erase both userdata and enterprise partition Packages used to modify Zebra Device Management partitions Special recovery packages or packages to update WLAN region code, audio tuning files etc. can be applied via recovery mode. A Do not use older reset packages from Oreo/Pie/A10 on A11 OS Ni. ZEBRA 7. OS Update Operations - Upgrade and Downgrade Customer can upgrade the device to a newer OS dessert initial release OR to any latest LG patch version within the same dessert OR on the higher dessert release if the Google security patch level of the OS image to be installed is higher than the Google security patch level on the device. If the device is running on a higher Google security patch level compared to the OS image to be installed, then customer cannot upgrade to such an image. This behavior follows Google security requirements to protect device from exploiting any known security vulnerabilities. User data is persisted on all OS Upgrade operations. Customers can perform OS downgrade to an older OS dessert image or to a LG patch image having a lower Google security patch level compared to Google security patch level on device. If customer performs OS downgrade operation, user data will be erased automatically. A Data persistence is NOT supported on OS Downgrade. On SDM660 O and above, following is the experience related to OS Update: 1. Customers shall be able to perform OS Upgrade (move to a higher version’ of OS Image) using Full OTA package. 2. Customers shall be able to perform OS Upgrade (move to a higher version’ of OS Image) using delta OTA image. 3. Starting from A11 on SDM660 devices, customers can downgrade (move to an older/lower version’ of OS Image) operation using Full OTA packages only. 4. Separate interfaces are provided to perform OS Upgrade & OS downgrade operations. 5. All OS downgrade operation will result in an Enterprise Reset operation. i.e., user data is erased on OS downgrade operation. higher version > Following parameters will be considered to identify if an OS image to be installed is higher or lower compared to device OS version. OS Google Security patch level (ro. build. version.security patch) OS patch version (ro. device.patch.version) OS Hotfix version Custom OS version oo GC o Ni. ZEBRA 8. OS Upgrade and Downgrade via EMMs Kindly refer to MX tech docs present on Zebra TechDocs portal for more details on supported CSP interfaces for OS Upgrade and Downgrade. https: techdocs.zebra.com/mx/powermer OS Update Reset Action 10 - OS Upgrade 11 - OS Downgrade Allowed OS Update use case Upgrade from current OS to a higher OS Patch version Upgrade from current OS to a higher SPL version Upgrade from current OS to a higher version of OS Upgrade from current OS to a higher Hotfix version Upgrade from Patch to a higher Patch version Upgrade from Patch to a higher SPL version Upgrade from Patch to a higher version of OS Upgrade from Patch to a higher Hotfix version Upgrade from Hotfix to a higher Hotfix version Upgrade from Hotfix to a higher SPL version Upgrade from Custom OS to a higher Custom version Upgrade from Custom OS to a higher Custom OS SPL version Upgrade from Custom OS to a higher Custom version of OS Allowed OTA s Full OTA Package, OTA Patch image, UPL Full OTA Package Packages Data NO ` YES persistence Auto data reset shall be performed UPGRADE ONLY DOWNGRADE ONLY Downgrade from current OS to a lower/older OS version Downgrade from current OS to a OS Patch version on lower/older OS version Downgrade from Patch to a lower/older OS version Downgrade from Patch to a lower/older Hotfix version Downgrade from Hotfix to a lower/older Hotfix version Downgrade from Hotfix to a lower/older SPL version Downgrade from Custom OS to a lower/older Custom patch version Downgrade from Custom OS to a lower/older Custom OS SPL version Downgrade from Custom OS version to a lower/older Custom OS version Downgrade from Custom OS version to a Custom OS Patch version on a lower/older Custom OS version Note: Suppress reboot flag shall not be considered in case of OS downgrade. Recovery UI also has been modified for OS Upgrade and Downgrade. Separate OS Upgrade and Downgrade options have been enabled in recovery UI to perform OS Update operation. Kindly visit below sections in this document for detailed explanation on recovery mode. Ni. ZEBRA AB Streaming Update An OTA package can reside on server and SDM660 devices can stream the package from server directly to device without saving the OTA package on device. The OS update happens in background and a user notification shall be displayed to indicate that OS update operation is in progress. OS Update package can be streamed to A/B devices, removing the need to download the OTA package to the device before installing it. With help of AB Streaming mode user can perform OS update operations even if disk space is low. Same OTA package can be used for both AB streaming and AB seamless updates. AB streaming mode will be used by default for customers using LGE3.0 solution to update the device. The delta OTA package will not be completely downloaded and saved on device before starting the installation. Rather the delta OTA package contents will be streamed to the device and installed. Similarly, AB streaming updates will be used if there is a need to install a Full OTA package from LGE 3.0 solution. Customers who self-manage their devices will have to download the required OTA package from zebra.com and copy the same to the device. AB Streaming update will not be applicable for this use- case. Table below depicts the arguments to be used for AB streaming update: Launches a full package/patch OS Upgrade via streaming server. UPGRADE 12 - OS Upgrade Streaming DOWNGRADE | 13 - OS Downgrade Streaming | Launches a full-package OS Downgrade via streaming server. While AB streaming update is in progress, a progress bar shall show the progress of the operation. After AB streaming update has completed, device shall show a notification that in 15 seconds device will auto-reboot. After 15 seconds, device will auto-reboot into new OS image. OS update status is made available via OEMInfo as well. Device needs to authenticate with server before the OTA package residing on server can be streamed. EMM solution or FOTA solution who is initiating OS Update job will have to generate the authentication Id and share with device using Power Manager CSP. Following Authentication modes are supported for AB streaming mode. e Token Auth e Username & Password (Basic Auth). e No Authentication Device supports following protocols to perform AB streaming e http e https (recommended for better security) Installing Full OTA package upgrade/downgrade can be accomplished using AB streaming update. All other Enterprise use cases of Zebra cannot be supported by AB Streaming update. e Installing multiple OTA packages using UPL is not supported by AB streaming update. 8 10. User Notification for Full OTA package Upgrade or Downgrade SPR 36526 was fixed in 01-18-02.00-OG-U00-STD/01-18-02.00-ON-U00-STD OS version. With this fix, we now bring user notification when a Full OTA package is being installed. Earlier OS versions had implemented a silent OS update and thus user was unaware of the background OS Update process. Few of the features of this user notification: 1. 2. This is applicable for Full OTA package and OTA Patch image. On start of Full and Diff OTA package installation, an Icon (android system icon) will be displayed on the Status Bar. On pulling down the notification drawer, a notification will be displayed informing that OS Update is in progress and device will Reboot automatically on completing the same. User will have no control over this notification. i.e., User CANNOT a. Pause/Snooze the OS Update request b. Cancel OS Update request c. Prevent Reboot of device Notification can be cleared by User. Once notification is removed, no new notification shall be displayed again. If EMMs have selected “Suppress Reboot” option while installing a Full OTA package, then device will not auto-reboot. User Notification too indicates the same and waits for EMMs to reboot the device. The notification will also display system interrupts blocking OS Update process. E.g., Low Battery, Media Eject etc. In prior desserts, if the device was flashed with an OS dessert or version that is not supported by the device a notification used inform user that a sub-optimal version of OS is running. A This notification is removed from A11 onwards. Zebra System Services - now $ a OS Update This hardware is operating with a suboptimal version of the software. Please update to a latest version of the software. Ni. ZEBRA 11. OS Update - Screenshots Vë 3 A Full OTA package installation has started 12:35 PM Mon, May 4 Q É 100% H: or — a Silent notifications 27 Zebra System Services - now OS Update OS Update is working now 75% Manage CLEAR ALL Installation of Full OTA package completed 12:37 PM Mon, May 4 3 %f Zebra System Services - 2m ® OS Update OS Update is complete. Device rebooting in 15 seconds. CLEAR ALL A Full OTA package installation has failed to apply Tue, May 5 GW 69% Bi > ot RB (ei Zebra System Services * now OS Update OS Update has failed to install. Please ensure you have the correct package. CLEAR ALL Il Notification for Cancelling an OS Update job Mon, May 4 3 Ýt Zebra System Services - 2m ® OS Update OS Update has cancelled. © Google Play Store - 5m Google Play Protect is turned on This feature protects your device from harmful ap.. CLEAR ALL Ni. ZEBRA 12. Rec From overy Mode recovery UI customers can install full OTA packages, OTA Patch images and reset packages. SDM660 Recovery UI provides the following options to perform various operations in recovery mode and apply different packages: Reboot system now Apply upgrade from ADB Apply upgrade from SD card Apply upgrade from USB drive Apply downgrade from ADB Apply downgrade from SD card Apply downgrade from USB drive View recovery logs Power off Different UI options and their functionalities are explained below in detail. e Reboot system now When this UI option is selected by user, device will boot to OS. Reboot system now Ni. ZEBRA e Apply upgrade from ADB Upgrade packages via adb will be applied when we select this option. User can only perform OS Upgrade operation and not downgrade operation using this option. rade from SD card rade from USB drive ngrade from ADE ym SD grade from US very logs User should enter the package name via adb sideload interface. Supported API : 3 Stopping adbd... Now send the package you want to apply to the device with “adb sideload <filename>”. .. e Apply upgrade from SD card Upgrade packages via External SD card will be applied when we select this option. User can only perform OS Upgrade operation and not downgrade operation using this option. Ni. ZEBRA Using this option, customers can perform OS Upgrade using Full OTA packages, OTA Patch images and install Reset Packages from SD card. Downgrade.upl HE_DELTA_UPDATE_11 HE_FULL_UPDATE_11 90-RN-UGO-STD Releasekey_Android11_EnterpriseReset_V =| upl 00-RN-U00_TO_ ormation Ni. ZEBRA e Apply upgrade from USB drive Upgrade packages via USB drive will be applied when we select this option. User can only perform OS Upgrade operation and not downgrade operation using this option. Using this option, customers can perform OS Upgrade using Full OTA packages, OTA Patch images and install Reset Packages from USB drive. e Apply downgrade from ADB Downgrade packages via adb will be applied when we select this option. User can only perform OS Downgrade operation and not upgrade operation using this option. Once selecting this option user should enter the package name via adb side load interface. Current battery capacity: 95% Battery Limit : 30% Now send the package you want to apply to the device with “adb sideload <filename>”... e Apply downgrade from SD card Downgrade packages via External SD card will be applied when we select this option. User can only perform OS Downgrade operation and not upgrade operation using this option. Using this option, customers can perform OS downgrade using Full OTA packages, OTA Patch images and install Reset Packages from SD card. e Apply downgrade from USB drive Downgrade packages via USB drive will be applied when we select this option. Using this option, customers can perform OS Upgrade using Full OTA packages, OTA Patch images and install Reset Packages from USB drive. User can only perform OS Downgrade operation and not upgrade operation using this option. gi, ZEBRA e View recovery logs By selecting this option user can view recovery logs. oO ke © bell feed bel bet ben Recovery logs will be available in /tmp/recovery.log By selecting Back, we can return to main menu. Ni. ZEBRA e Power off By selecting this option user can power off device. Power off 13. UPL (Update Package List) mechanism UPL allows user to perform anyone of the below use-cases in a single step for device administrator e = Apply multiple firmware OTA packages along with an OS OTA package e Apply any configuration OTA packages along with an OS OTA package e Apply reset packages after installing an OS image e Perform device reset using commands instead of packages An UPL file can consist combinations of following package types: e Full OTA package e Delta OTA package e Reset packages e Reset commands e Firmware update packages e Configuration packages Till A10 on SDM660, an UPL file could have a Full OTA package of a baseline followed by delta OTA package of a LG patch version belonging to the same baseline. This would allow device administrator to update to the required LG patch on a baseline in a single step. A Starting Android 11 on SDM660, an UPL file cannot consist of both Full OTA and Delta OTA package. This is because on A11 the customer can directly install the Full OTA package of required LG image. The Full OTA package can be downloaded from zebra.com. If customer is using the LGE 3.0 solution, then device can be directly updated to the required LG patch version using a delta OTA package provided by LGE 3.0. Ni. ZEBRA Rules to build an UPL. On A11, UPL can consist of the following combinations: e Full OTA package + Reset/Special package e Full OTA package + Reset command e OS Patch image (e.g., LG patch) + Reset/Special package e OS Patch image (e.g., LG patch) + Reset command Following combinations are supported only when downgrading from A11 to A10 or below: e Full OTA package + OS Patch image (e.g., LG patch) e Full OTA package + OS Patch image (e.g., LG patch) + Special package e Full OTA package + OS Patch image (e.g., LG patch) + Reset command Device can be reset using following UPL commands and are supported on A10 and above. This avoids the need to push a reset package while using UPL. e EnterpriseReset e FactoryReset UPL files should NOT be configured as below: e Combination of Full OTA packages or Delta/OS Patch images (e.g., LG patch) New lines present after the last line in UPL file Trailing tab spaces present after each line in UPL file Unwanted characters present after each line in UPL file Contain only UPL commands Few valid examples of UPL files are as below: Sample1.upl Sample2.upl package:Full_ OTA_Package.zip command:FactoryReset package:Full_ OTA_Package.zip package:FactoryReset.zip Sample3.upl Sample4.upl package:Patch_OS Package zip package:FactoryReset.zip package:Patch_OS_ Package.zip command:FactoryReset Sample6.upl package:Baseline_Delta_Package.zip Sample5.upl package:Baseline_Delta_Package.zip package:FactoryReset.zip command:FactoryReset Usage of Reset packages in UPL for dessert migration MDM Recovery A10 to A11 package:A11_Full_OTA_Package.zip package:A11_Reset_Package.zip A10 to A11 package:A11_Full_OTA_Package.zip package:A10_Reset_Package.zip A11 to A10 package:A10_Full_OTA_Package.zip package:A10_Delta_OTA_Package.zip package:A10_Reset_Package.zip A11 to A10 package:A10_Full_OTA_Package.zip package:A10_Delta_OTA_Package.zip package:A10_Firmware_Package.zip To install an UPL, copy UPL file and its corresponding OTA packages to the same location on the device. Select UPL filename to install the packages and not any individual OTA package names. 18 Ni. ZEBRA If UPL and OTA packages were copied to internal memory (/sdcard or /data/tmp/public) then these files should not be re-used. Notes: UPL files and OTA packages residing in internal memory of device should be deleted after they A have been applied. Do not re-use the same packages or UPL files. UPL file cannot be installed using adb sideload mode. If UPL consists of a Full or Diff OTA package and a special package: e Full OTA package shall get installed in Android AB mode (background update) e Special packages will be installed in recovery mode. e Device will auto reboot to recovery mode after Full OTA package installation has completed. e Suppress reboot flag shall not be considered in UPL update. Ig) 14. dee Status messages to EMMs OS Update status is sent as an intent. Data Analytics captures the same and stores it in OEMInfo content provider. EMMs can read OEMInfo content provider to fetch the exact status of OS Update operation. Device does not display any kind of UI notification when an OS Update is in progress/applied/failed. OS Update What does it mean Next Job request Comments State IN_PROGRESS AB OTA Update has started and is in Device CANNOT accept new OS Update progress. x request. WAITING_FOR_ |AB OTA Update is installed and Waiting for Device CANNOT accept new OS Update REBOOT device to reboot to boot into new OS. x request. IN_SUSPEND AB OTA Update is in suspend state(e.g Device CANNOT accept new OS Update Low battery). BSP will resume it once we x request. recover from Low Battery situation. CANCELLED Media Eject, Device enters critical suspend Device CAN accept new OS Update request state will cancel the ongoing job Va SUCCESS OS Update request was success and Device CAN accept new OS Update request device was able to boot into new OS AS image FAILED AB OTA Update Failed (e.g Package error, Device CAN accept new OS Update request Signature error etc). Possible device interruptions during an OTA package update While a Full OTA Package is installed via AB mode in background, user of the deice will be able to use the device. Thus, device might be put to various states which can interrupt the ongoing OS Update. Device states which can interrupt the OS Update are: 1. Low Battery condition. If Battery falls below 30% capacity, ongoing OS Update will be interrupted and resumed only after connecting to a battery source. 2. Device can be shutdown, enter critical battery state, media ejected (external SD Card), or low Storage in userdata partition (<200MB). In all the above scenarios, ongoing OS Update will be cancelled. 3. If device is rebooted in middle of an OS Update operation, the ongoing job will be suspended for seamless update and cancelled for steaming update. On reboot of device, OS Update job will be resumed and completed only in case of a seamless update. 20 16. We 18. AB Fallback mechanism In Android AB system if an OTA fails to apply (for example, because of a bad flash), the user will not be affected. The user will continue to run the old OS (existing OS image), and the customer can re- attempt the update. If an OTA update is applied but fails to boot, the device will reboot back (fallback) into the old/existing OS image and device remains usable. This allows our customer to re-attempt the update. Rescue Party Mode Sometimes devices can end up in reboot loops, which cause customers to file support tickets or warranty inquiries. This process is frustrating for customers and expensive. Android on SDM660 includes a feature that sends out a "rescue party" when it notices core system components are stuck in crash loops. Rescue Party then escalates through a series of actions to recover the device. As a last resort, Rescue Party reboots the device into recovery mode and prompts the user to perform a factory reset. Rescue party logs can be collected using RxLogger. One must enable RxLogger plugin for recovery mode to collect rescue party logs. Recovery logs User can fetch recovery logs using RxLogger. One must enable RxLogger plugin for recovery mode to collect recovery logs. 7:00PM @ 2 Q RxLogger LTSModule Log path 7:15PM OO Al Enable Module LogcatModule /sdcard/RxLogger/recovery/ QxdmModule RamoopsModule RecoveryModule ResourceModule 21 Ni. ZEBRA User will not be able to pull recovery logs from /data/tmp/public/recovery path which was available in Android Oreo & Pie. Last 10 Recovery logs are saved under this folder for debug purposes. 22