Services that require an outbound SDN before they can
perform their functions are automatically added to the SDN Table during
software installation. To make a service or application available to callers, you must add a unique service directory number (SDN) to the SDN Table and then publish the number to users of the service. Until you do this, the service or application exists in the system but callers cannot use it.
Services that require an outbound SDN before they can
perform their functions are automatically added to the SDN Table during
software installation.
In addition to providing a unique dialable number for each CallPilot service, the SDN configuration also determines certain aspects of the service’s behavior.
SDNs correspond to numbers that have been configured on the switch. Each SDN you enter in the SDN Table must correspond to one of the following numbers on the switch:
the controlled DN of an ACD queue
the phantom DN
Create more than one SDN for a service whenever you need to configure different session profiles for different user groups.
Whenever a block in an application must behave differently from other blocks in the application, create the block as a separate application instead of as a block within a single application. Then you can configure the session profile for each use of the application block. For more information, see the Application Builder Guide.(555-7101-325)
If your CallPilot system supports multiple languages for Fax Item Maintenance, Voice Item Maintenance, Speech Activated Messaging, or Paced Speech Messaging, create an SDN for each supported language, for each service.
Inbound SDNs are required for dialable services. The SDN is the number that callers dial to access the service. You must add these SDNs to the CallPilot Manager SDN Table. After you add an SDN you can change its default configuration.
Outbound SDNs are added to the SDN Table automatically during installation. Outbound SDNs are not dialed by callers. They are used by the system to place outbound calls and to determine the channel resources allocated to the service. You cannot use CallPilot Manager to create or modify outbound SDNs.
Typical default outbound SDNs include
OUTBOUND11 (Remote Notification)
OUTBOUND15 (Multi-delivery to Fax)
OUTBOUND18 (Desktop Telephony Agent)
OUTBOUND6 (Admin Agent)
OUTBOUND7 (Delivery to Telephone)
OUTBOUND8 (Delivery to Fax)
OUTBOUND9 (Enterprise Networking)
If your system was purchased with the appropriate keycode, there might also be an SDN for Multimedia Messaging.
See restrictions
on editing outbound SDNs.
