Troubleshooting

CallPilot Manager provides the following tools to help you monitor and troubleshoot the CallPilot server.

• Use the Event Browser to interpret error messages and find information to troubleshoot the CallPilot server.

• Use the Alarm Monitor stay informed of server operation problems.

• Use the Maintenance screen to run diagnostic tests on the server.

• Use Reporter to isolate information about the server and document changes that result from troubleshooting activities.

• Refer to the Desktop Messaging and My CallPilot Administration Guide (555-7101-503) for troubleshooting information for administrators of desktop messaging and My CallPilot.

You can also check the following sources to help you identify the source of a problem:

• the Event log on the computer running CallPilot Manager.

• the Event log on the CallPilot server.

• error messages displayed on the computer running CallPilot Manager

• Internet Services Manager

• Windows Services interface

• release information for your web browser, web server, and CallPilot