You
must take the component out of service
(Off Duty) before you run the diagnostic test. Nortel Networks recommends
that you Courtesy Stop
a component, when possible.Use the Diagnostics section on the Maintenance page to run diagnostic tests when
the CallPilot server is having trouble processing
incoming calls, and you are hoping that diagnostic results can tell you
why
Problems include static, dropped calls, and cross talk (hearing another
conversation).
you want to ensure that a component is operating properly after installing or reinstalling it
You
must take the component out of service
(Off Duty) before you run the diagnostic test. Nortel Networks recommends
that you Courtesy Stop
a component, when possible.
The diagnostic tests that are available for each component are listed in the Diagnostic section of the Maintenance page. To view the list of diagnostic tests for a particular component, click the component in the component tree.
If a warning message appears, the diagnostic test cannot be run because a prerequisite condition has not been met. If a diagnostic test fails, a message appears in a new browser window. In both cases, check the Alarm Monitor to determine the reason and the appropriate action to take.
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you may need to replace or service a component. If the problem is with a component that is not replaceable because it is not a physical entity (such as the Time Switch), you must either replace its parent component or contact your Nortel Networks technical support representative, depending on the component.
Maintenance > Maintenance Admin
Click the plus sign (+) at the top of the tree
to list the server’s hardware components.
To list the subcomponents for each component, click the plus sign (+)
beside the component.
Continue until the component with which you want to work is visible.
Click the component you want to test.
The screen refreshes to show information about that component.
Scroll down to the Maintenance
section, and ensure that the component is out of service.
For
instructions on taking the component out of service, see Starting
and stopping components.
Scroll down to the Diagnostics section.
Click the check box for each diagnostic that you
want to run.
If
you want to run all of the diagnostics, check the Diagnostic Description
check box at the top of the list.
Click Run.
A new web browser window opens to display the progress and results
of the diagnostics.