Specifying system-wide holiday service times

When you configure CallPilot messaging for your organization, specify the days and times of day when holiday service takes effect. This is referred to as the holiday service schedule.

The holiday schedule affects custom applications only. A developer can use Application Builder to configure an application to check every day of the week against the defined holiday service schedule. This holiday schedule has no effect on delivery times specified on the CallPilot Manager Message Delivery Configuration page.

Whenever you add a custom application in which the Day Control block checks for holidays, confirm the holiday service schedule definition.

• If a holiday is not listed, add the holiday.

• If it does exist, ensure that the holiday is properly defined. If not, change the holiday.

Whenever a holiday becomes obsolete, delete it.

What you need to know

To add or change a holiday, you need to know

• the start and end dates of the holiday

• the start and end times of the holiday

To add a holiday

Messaging > Holidays

1. Click the Create Holiday button to display the Holiday Web page.

2. In the Name box, type a name that uniquely identifies the holiday schedule.

3. In the Start Date (dd/mm/yyyy) lists, select the day, month, and year when holiday service begins.
   To select the date from a calendar, click the Calendar button.

4. In the Start Time lists, select the hour and minute when holiday service begins.

5. In the End Date (dd/mm/yyyy) lists, select the day, month, and year when holiday service ends.
   To select the date from a calendar, click the Calendar button.

6. In the End Time lists, select the hour and minute when holiday service ends.

7. When you finish defining the holiday, click Save.

To change a holiday

Messaging > Holidays

1. In the Name column, click the holiday service schedule you want to change.

2. In the Name box, type a name that identifies the holiday.

3. In the Start Date (dd/mm/yyyy) lists, select the day, month, and year when holiday service begins.
   To select the date from a calendar, click the Calendar button.

4. In the Start Time lists, select the hour and minute when holiday service begins.

5. In the End Date (dd/mm/yyyy) lists, select the day, month, and year when holiday service ends.
   To select the date from a calendar, click the Calendar button.

6. In the End Time lists, select the hour and minute when holiday service ends.

7. When you finish re-defining the holiday, click Save.

To delete a holiday

Messaging > Holidays

1. For each holiday service schedule you want to delete, ensure there is a check mark in the corresponding check box.
   To select all holiday service schedules, click the check box in the column heading.

2. Click the Delete Selected button.

3. Click Save.
   If you do not click Save, you will not be able to undo the deletion.